Neon

• Own dispute intake, evidence compilation, and resolution across all active payment processors and markets. • Maintain resolution SLAs and win rate targets; identify and escalate systemic patterns to product and risk leads. • Support development of internal dispute tooling as operational infrastructure matures. • Execute fraud investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader. • Monitor flagged transactions through screening and decisioning tools; escalate blockers and maintain case records. • Track fraud loss trends across markets and game titles; surface emerging attack patterns before they scale. • Track authorization rates, payment success rates, decline codes, and fraud losses across processors and markets. • Own post-launch metric reviews for new payment methods against defined performance thresholds. • Build and maintain operational dashboards; flag anomalies before they become publisher-impacting incidents. • Serve as the operational point of contact for payment-related customer requests escalated by Customer Success. • Conduct deep dives into publisher payment performance, dispute trends, and fraud exposure — producing structured analysis that CS can use directly in publisher conversations. • Support publishers during payment incidents: root cause investigation, timeline reconstruction, and remediation communication. • Document operational workflows, maintain process runbooks, and identify automation opportunities. • Partner with the Head of Payments, Risk & Compliance, and engineering to translate operational gaps into product or tooling improvements.

• Identify and secure new partnerships with game developers • Develop and execute sales strategies to meet and exceed revenue and growth targets • Build and maintain strong, long-term relationships with customers • Lead negotiations with potential and existing customers • Work closely with customer success, product, and technical teams