Nelson-Jameson, Inc

Role Description Nelson-Jameson is seeking a Food Quality & Safety Specialist to support our customers and internal teams with subject matter expertise in food safety and compliance. In this role, you’ll play a vital role in helping customers solve complex challenges by offering knowledgeable support, accurate recommendations, and practical solutions. Success in this role requires strong communication skills, technical curiosity, a collaborative mindset, and the ability to translate complex information into practical solutions. This role is a great fit for experienced Quality Assurance, Quality Control, or Food Manufacturing professionals who want to make a direct impact on the safety of the food supply chain. Key Responsibilities - Provide Technical Support: - Serve as a technical resource for customers and Strategic Account Managers regarding food safety, sanitation, and quality assurance. - Collaborate with Sales: - Work closely with Strategic Account Managers to understand customer needs, develop tailored solutions, and promote product sales in assigned categories. - Drive Sales & Growth: - Promote products to new, casual, and core accounts, aiming to maximize sales and gross margin. - Customer Service Excellence: - Ensure high levels of customer satisfaction by providing timely, effective, and consistent technical support. - Identify Opportunities: - Continuously seek opportunities to expand product offerings and solutions to customers, contributing to overall account growth. - Training & Education: - Stay current on product knowledge and provide ongoing education and training for customers and internal teams to ensure optimal use of products and services. - Collaborate Across Teams: - Partner with Sales, Product Management, and Marketing to enhance customer experience, promote products, and achieve business goals. Qualifications - Education: Bachelor's Degree in Food Science, Food Technology, Microbiology, Chemistry, Biochemistry, or equivalent experience. - Experience: Minimum 3 years of experience in Quality Assurance, Quality Control, food safety, or a related technical field. - Travel: Ability to travel up to 75% of the time for customer visits, supplier meetings, internal collaboration, and industry events, primarily regionally across assigned territory but also to other regions of the U.S. Must possess a valid driver’s license, maintain an acceptable driving record, and hold all required documentation for domestic air travel. - Spanish-English Bilingual ability is highly desired. - Industry Experience: 5+ years in a combination of Quality Assurance (QA), Quality Control (QC), sales, dairy safety practices, cheese cultures, enzymes, sanitation protocols, or related experience. - Sales Experience: Previous experience in technical sales or business development within a relevant industry is highly desirable. - Distributor or manufacturer experience selling to industrial food or other sanitary manufacturing facilities. - Proficient in ERP, CRM, and Google Suite tools. - Additional certifications or courses related to Food Safety, Quality Assurance, or HACCP (Hazard Analysis and Critical Control Points) are highly beneficial. Requirements - Ability to travel up to 75% of the time. - Valid driver’s license and acceptable driving record. Benefits - Comprehensive Health Benefits with your choice of benefits to match your unique needs. - 401(k) with company match. - Competitive Compensation: Base salary plus commissions with potential earnings of $100,000+. - Established sales territory. - Paid time off at time of hire. - Annual allowance for company-branded clothing. - Annual Wellness Stipend & other wellness programs. - Company-provided vehicle, cell phone, credit card, and remote work set-up. - Autonomy & freedom to manage your own schedule. - And much more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Nelson-Jameson, we don’t just deliver products—we deliver solutions that keep food and dairy manufacturing operations running safely and efficiently. As a trusted partner to our customers, we combine deep technical knowledge with hands-on support to solve real-world challenges inside their plants. We’re seeking a Sanitary Process & Maintenance Specialist to provide direct, on-site and remote technical support to customers operating sanitary processing systems. In this role, you’ll work closely with customer teams to diagnose and resolve issues related to pumps, valves, heat exchangers, and other critical process equipment—helping minimize downtime and improve operational performance. You’ll bring strong mechanical and process knowledge, collaborate closely with Strategic Account Managers, and help tailor practical, compliant solutions that meet each customer’s unique needs. This role offers exposure to a wide range of plant environments and equipment, making it ideal for someone who enjoys problem-solving, working hands-on in the field, and building long-term customer relationships. If you’re driven by technical challenges, value partnership, and want to make a measurable impact in food and dairy manufacturing operations, this role offers the opportunity to do exactly that. Key Responsibilities - Troubleshoot & Maintain Equipment: Work directly with customer teams to identify and resolve issues in plant operations, focusing on process-related equipment (e.g., pumps, valves, plate heat exchangers). - Provide Technical Support: Serve as the technical resource for customers, offering hands-on assistance in diagnosing, troubleshooting, and resolving plant challenges to minimize downtime and improve efficiency. - Collaborate with Sales: Work closely with Strategic Account Managers to understand customer needs, develop tailored solutions, and promote product sales in assigned categories. - Drive Sales & Growth: Promote products to new, casual, and core accounts, aiming to maximize sales and gross margin. - Customer Service Excellence: Ensure high levels of customer satisfaction by providing timely, effective, and consistent technical support. - Identify Opportunities: Continuously seek opportunities to expand product offerings and solutions to customers, contributing to overall account growth. - Training & Education: Stay current on product knowledge and provide ongoing education and training for customers and internal teams to ensure optimal use of products and services. - Collaborate Across Teams: Partner with Sales, Product Management, and Marketing to enhance customer experience, promote products, and achieve business goals. Qualifications - Education: High school diploma or equivalent (technical certifications or specialized training in relevant fields preferred). - Experience: 3–5+ years of experience in the industry or a technical role (sales, troubleshooting, process maintenance, etc.). - Technical Expertise: Proven experience in troubleshooting and maintaining process-related equipment such as pumps, valves, heat exchangers, etc. - Communication Skills: Excellent communication skills with the ability to explain technical concepts clearly to both customers and internal teams. - Territory Management: Strong time management and organizational skills with the ability to manage customer territories effectively. - Travel Requirements: Ability to travel up to 75% of the time for customer visits, supplier meetings, internal collaboration, and industry events, primarily regionally across the Midwest (WI, MN, IL, IA, & MO), but also to other regions of the U.S. on an “as-needed” basis. Must possess a valid driver’s license, maintain an acceptable driving record, and hold all required documentation for domestic air travel. Preferred - Education: Post-secondary education in food science, dairy production, engineering, or a related technical field. - Industry Experience: Experience in working with dairy production, cheese-making, or food processing technologies. - Sales Experience: Previous experience in technical sales or business development within a relevant industry is highly desirable. - Maintenance Experience: Experience in troubleshooting and maintaining equipment in sanitary or process plant settings is a plus. Benefits - Comprehensive Health Benefits with your choice of benefits to match your unique needs. - 401(k) with company match. - Competitive Compensation: Base salary plus commissions with potential earnings of $100,000+. - Established sales territory. - Paid time off at time of hire. - Annual allowance for company-branded clothing. - Annual Wellness Stipend & other wellness programs. - Company-provided vehicle, cell phone, and credit card. - Autonomy & freedom to manage your own schedule. - And much more! How to Apply If you’re ready to drive your career forward with a company that values hard work, safety, and excellent customer service, apply now on our career site! Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.