NationsBenefits, LLC

Role Description The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care. Key Responsibilities - Remote Clinical Care & Patient Management - Conduct patient evaluations, consultations, and follow-up care via video. - Support and guide in-clinic staff through hearing assessments and testing procedures remotely. - Interpret test results and provide accurate clinical diagnoses. - Recommend appropriate hearing aids and treatment plans based on patient needs. - Provide patient counseling on hearing loss, device use, expectations, and care. - Deliver ongoing support for adjustments, concerns, and patient satisfaction. - Remote Sales & Treatment Support - Guide patients through the hearing aid selection and purchasing process via video. - Partner with clinic staff to support case acceptance and improve conversion rates. - Educate patients on product options, features, and benefits in a clear, patient-friendly manner. - Provide remote verification support and ensure proper device fitting and performance. - Technical Troubleshooting & Support - Troubleshoot hearing aid, software, and connectivity issues in real time. - Support clinics and patients with remote device programming and adjustments. - Assist with resolving sound quality concerns and device performance issues. - Provide technical guidance to clinic staff on equipment and workflows. - Clinic & Staff Collaboration - Work closely with clinic teams to support patient flow and ensure efficient appointments. - Act as a clinical resource for providers and staff needing audiology expertise. - Provide on-demand or scheduled support for clinics without on-site audiologists. - Train and coach clinic staff on best practices for remote care delivery. - Program Development & Process Improvement - Develop and refine workflows for remote testing, consultations, and sales processes. - Identify opportunities to improve patient experience and operational efficiency. - Assist in implementing standardized procedures for tele-audiology services. - Maintain high standards of clinical quality, compliance, and documentation. - Credentialing, Compliance & Billing Support - Participate in insurance credentialing processes as required to enable billing for audiology services. - Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers. - Ensure accurate and timely clinical documentation to support billing and reimbursement. - Adhere to all regulatory, compliance, and telehealth billing requirements. - Additional Duties - Provide real-time audiology support across multiple clinic locations as needed. - Ensure all services meet clinical, ethical, and regulatory standards. - Adapt to evolving technology and telehealth best practices.

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India. Role: NationsBenefits is seeking a Associate Account Manager with 1-3 years of experience in account management, client support, or healthcare operations. The Associate Account Manager will serve as the primary point of contact for assigned health plan partners, ensuring seamless program delivery, client satisfaction, and performance excellence. This individual will work cross-functionally with internal teams to resolve client issues, monitor program performance, and identify opportunities for program enhancements and growth. Location: Open to remote & onsite/hybrid in Plantation, FL Primary Responsibilities: 1. Client Account Management: - Serve as the day-to-day contact for assigned health plan partners, managing client relationships and ensuring expectations are met and exceeded. - Develop a deep understanding of client benefit programs and ensure proper execution across all departments. - Lead regular client check-ins, performance reviews, and status updates to foster strong partnerships. 2. Operational Execution: - Monitor and oversee the operational performance of client programs, ensuring accurate and timely delivery of benefits, reporting, and member communications. - Collaborate with internal teams, including Operations, Product, IT, and Finance, to troubleshoot and resolve client concerns efficiently. - Track and manage all client deliverables, ensuring adherence to timelines and contractual obligations. 3. Process Improvement: - Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience. - Maintain accurate documentation of client program details, processes, and system configurations in Confluence. 4. Process Improvement & Client Growth: - Identify opportunities to enhance operational processes, reduce inefficiencies, and improve the overall client and member experience. - Collaborate with Client Services leadership and Sales teams to identify cross-sell and upsell opportunities for additional NationsBenefits products and services. - Assist in developing client expansion materials, sales presentations, and proposals. 5. Cross-Functional Collaboration: - Collaborate with internal teams, including Operations, IT, Product, and Finance, to address client issues and ensure alignment on deliverables. - Act as a liaison between Client Services and technical teams to communicate requirements, troubleshoot issues, and ensure timely resolution. 6. Reporting & Insights: - Analyze client program performance data, identify trends, and provide actionable insights to improve member engagement and utilization. - Prepare and present Monthly Reports, Quarterly Business Reviews (QBRs), and ad hoc client performance analyses. Key Competencies: - Client Relationship Management - Operational Execution - Data Analysis & Performance Insights - Communication & Presentation Skills - Problem Solving & Critical Thinking - Cross-Functional Collaboration - Sales Support & Growth Initiatives Qualifications: - Education: Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related field. - Experience: 1-3 years of experience in client services, account management, or program management, preferably within healthcare, insurance, or a managed care organization. Prior experience managing client relationships and driving program performance in a fast-paced environment. Internship experience accepted. - Technical Proficiency: • Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word). • Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus. • Familiarity with JIRA, Confluence, or other project management tools is preferred. • Ability to navigate and interpret data within client portals, reporting dashboards, and CRM systems. - Core Competencies: • Strong organizational and time management skills with the ability to manage multiple priorities. • Excellent communication and presentation skills, capable of engaging with senior-level clients and internal stakeholders. • Ability to work both independently and collaboratively in a cross-functional team environment. • Client-focused with a commitment to delivering high-quality results. NationsBenefits is an equal opportunity employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description NationsBenefits is seeking a Client Services Manager with 3-5 years of experience in account management, client support, or healthcare operations. The Client Services Manager will serve as the primary point of contact for assigned health plan partners, ensuring seamless program delivery, client satisfaction, and performance excellence. This individual will work cross-functionally with internal teams to resolve client issues, monitor program performance, and identify opportunities for program enhancements and growth. Location: Open to remote & onsite in Plantation, FL Primary Responsibilities - Client Account Management: - Serve as the day-to-day contact for assigned health plan partners, managing client relationships and ensuring expectations are met and exceeded. - Develop a deep understanding of client benefit programs and ensure proper execution across all departments. - Lead regular client check-ins, performance reviews, and status updates to foster strong partnerships. - Operational Execution: - Monitor and oversee the operational performance of client programs, ensuring accurate and timely delivery of benefits, reporting, and member communications. - Collaborate with internal teams, including Operations, Product, IT, and Finance, to troubleshoot and resolve client concerns efficiently. - Track and manage all client deliverables, ensuring adherence to timelines and contractual obligations. - Process Improvement: - Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience. - Maintain accurate documentation of client program details, processes, and system configurations in Confluence. - Process Improvement & Client Growth: - Identify opportunities to enhance operational processes, reduce inefficiencies, and improve the overall client and member experience. - Collaborate with Client Services leadership and Sales teams to identify cross-sell and upsell opportunities for additional NationsBenefits products and services. - Assist in developing client expansion materials, sales presentations, and proposals. - Cross-Functional Collaboration: - Collaborate with internal teams, including Operations, IT, Product, and Finance, to address client issues and ensure alignment on deliverables. - Act as a liaison between Client Services and technical teams to communicate requirements, troubleshoot issues, and ensure timely resolution. - Reporting & Insights: - Analyze client program performance data, identify trends, and provide actionable insights to improve member engagement and utilization. - Prepare and present Monthly Reports, Quarterly Business Reviews (QBRs), and ad hoc client performance analyses. Qualifications - Education: Bachelor's degree in Business Administration, Healthcare Management, Data Analytics, or a related field. - Experience: 3-5 years of experience in client services, account management, or program management, preferably within healthcare, insurance, or a managed care organization. Prior experience managing client relationships and driving program performance in a fast-paced environment. - Technical Proficiency: - Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word). - Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus. - Familiarity with JIRA, Confluence, or other project management tools is preferred. - Ability to navigate and interpret data within client portals, reporting dashboards, and CRM systems. - Core Competencies: - Strong organizational and time management skills with the ability to manage multiple priorities. - Excellent communication and presentation skills, capable of engaging with senior-level clients and internal stakeholders. - Ability to work both independently and collaboratively in a cross-functional team environment. - Client-focused with a commitment to delivering high-quality results. Company Description NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.