Multiplier Technologies

Role Description Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role. - Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier. - Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement. - Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention. - Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap. - Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs. - Identifying growth opportunities within your portfolio. Qualifications - Min 2 years of experience with EOR Employer of Record/ Payroll. - Min 2 to 3 years in a Customer Success/ Account Management role. - Confident in Mandarin Chinese (written and spoken). - Based in Malaysia. - Min 2 of the last 3 years overachieving goals and targets. - A people-first person with growth mindset. - An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector. - The ability to work independently, problem-solve proactively, and collaborate effectively. - Comprehension of value-based sales. - Discipline in Account Planning, Forecasting, and Quota Attainment. Requirements - You are customer obsessed, always putting our customers first and being there for them every step of the way. - You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals. - You are able to explain complex topics in easy and concise language and have excellent communication and writing skills. - You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers. - You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment. - Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus! Company Description Multiplier is at the forefront of the global hiring revolution, empowering companies to hire, onboard, manage, and pay talent in 150+ countries quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

Role Description We’re seeking an Employment Counsel for the NAMER & LATAM region to support our legal and HR functions by drafting, reviewing, and managing employment contracts across multiple jurisdictions. This role is pivotal in ensuring compliance with local labor laws and Employer of Record (EOR) models across diverse U.S. states and Canadian provinces. The ideal candidate will have a strong legal background, preferably with cross-border employment experience, and a proactive, solution-oriented mindset. Qualifications - Law degree (JD, LLB, or equivalent) with 3+ years of experience in employment law, contract management, or EOR environments in U.S., Canada, and/or LATAM jurisdictions. - Strong knowledge of North American and Latin American labor laws (e.g., U.S. federal and state laws, Canadian provincial laws, and key LATAM markets such as Mexico, Brazil, Argentina, Colombia, etc.). - Demonstrated experience drafting and managing employment contracts across multiple NAMER and LATAM countries. - Familiarity with EOR models, cross-border employment, and remote work compliance issues. - Ability to interpret complex legal and regulatory frameworks and apply them pragmatically. Requirements - Draft and review employment contracts (permanent, fixed-term, freelance, contractor) in compliance with U.S., Canadian and LATAM labor laws and local market standards. - Ensure all contracts align with jurisdiction-specific legal requirements, company policies, and EOR-specific compliance standards. - Advise on employment terms, compensation, benefits, and terminations, particularly where EOR services are used. - Collaborate with legal, HR, and business teams to support onboarding/offboarding processes and ensure all contractual obligations are met. - Maintain and update contract templates to reflect legal developments and EOR operational needs. - Monitor and interpret changes in employment regulations across the U.S. and Canada, ensuring ongoing compliance. - Support resolution of employment-related disputes or escalations involving contract terms, in collaboration with internal legal counsel or external providers. - Liaise with internal stakeholders and external partners to address jurisdiction-specific employment law questions.

Role Description We are looking for EOR HR Advisors to provide accurate, compliant, and practical HR guidance across multiple countries under our Employer of Record (EOR) model. In this role, you will advise customers and internal teams on local employment practices, statutory requirements, and employee lifecycle matters—ensuring compliance while enabling smooth day-to-day operations. You will work closely with Legal, Payroll, Benefits, Support, and Customer Success teams to deliver consistent, high-quality HR advisory at scale. What You’ll Do - HR Advisory & Case Management - Provide HR advisory support across multiple countries covering: - Hiring & onboarding - Employment contracts & amendments - Probation & performance management - Leave management & statutory benefits - Employee relations & disciplinary matters - Terminations, notice, and offboarding - Interpret local labor laws and apply them correctly within an EOR context. - Handle advisory cases end-to-end with clear documentation and risk awareness. - Compliance & Risk Awareness - Ensure all guidance aligns with local labor laws, statutory requirements, and EOR risk frameworks. - Identify high-risk scenarios and escalate appropriately to Legal or senior HR leadership. - Stay current on regulatory changes across supported countries. - Cross-Functional Collaboration - Partner closely with Payroll and Benefits teams to ensure HR guidance aligns with payroll execution and statutory compliance. - Work with Customer Support and CSMs to resolve customer queries accurately and efficiently. - Support Sales and Solutions teams with HR input on complex or pre-sales scenarios when required. - Knowledge & Documentation - Contribute to country-specific HR playbooks, decision trees, and advisory templates. - Help maintain internal knowledge bases and customer-facing guidance. - Share recurring issues and insights to improve processes and reduce repeat queries. - Customer Communication - Deliver clear, professional, and empathetic communication to customers. - Translate complex legal requirements into practical, actionable guidance. - Support customers through sensitive employee situations with confidence and clarity. Qualifications - 5–8+ years of experience in HR, Employee Relations, or HR Advisory roles. - Hands-on experience with multi-country employment regulations. - Prior exposure to EOR, PEO, global HR, or international employment is strongly preferred. - Strong understanding of employment lifecycle risks and compliance. - Ability to manage multiple advisory cases simultaneously. - Excellent written and verbal communication skills in English. - Detail-oriented, structured, and comfortable working in high-compliance environments. What Success Looks Like - Accurate, timely HR advice across supported countries. - Low error rates and minimal compliance escalations. - Strong trust from customers and internal teams. - Clear documentation and repeatable advisory patterns. - Smooth collaboration across Payroll, Legal, and Support teams. Benefits - High-impact role with the chance to play a key role in a rapidly growing company. - Work with a passionate, energetic, and diverse team. - Competitive benefits, recognition programs, and career development opportunities. - Comprehensive health insurance coverage for you and your family’s well-being. - Generous holiday policy. - A company that genuinely invests in your professional success. Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Description The Lead CS Enablement role at Multiplier is a unique opportunity to drive impact by empowering our client success teams with the knowledge and skills they need to excel. As a Lead CS Enablement professional, you will be responsible for creating and implementing training programs that align with our business objectives, as well as developing and maintaining a comprehensive enablement strategy that enhances the customer experience. This is a high-impact role that requires strong leadership skills, a collaborative mindset, and a relentless focus on customer satisfaction. If you are a strategic thinker with a passion for customer success, we encourage you to apply for this exciting opportunity. - Develop and implement a comprehensive enablement strategy that aligns with business objectives and enhances the customer experience. - Create and deliver engaging, interactive, and results-driven training programs that meet the needs of sales teams and customers. - Collaborate with cross-functional teams, including sales, customer success, and marketing, to ensure alignment and effectiveness of enablement initiatives. - Conduct training needs assessments and analysis to identify areas for improvement and develop targeted solutions. - Design and implement metrics and evaluation methods to measure the effectiveness of enablement initiatives. - Stay up-to-date with industry trends, best practices, and emerging technologies, and incorporate this knowledge into enablement programs. - Provide coaching and guidance to CS teams to ensure they have the knowledge and skills needed to meet customer needs and drive business results. - Develop and maintain relationships with key stakeholders, including sales, customer success, and marketing leaders, to ensure alignment and effectiveness of enablement initiatives. - Identify areas for process improvement and develop solutions to optimize enablement initiatives and drive business results. Qualifications - Proven expertise in adult learning principles, instructional design, and delivery methodologies. - Strong knowledge of sales and customer success strategies, processes, and best practices. - Experience with learning management systems (LMS) and content management systems (CMS). - Excellent communication, presentation, and interpersonal skills. - Ability to design and deliver engaging, interactive, and results-driven training programs. - Strong analytical and problem-solving skills, with the ability to identify areas for improvement and develop solutions. - Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. - Ability to travel up to 20% as needed. - Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. - Ability to work collaboratively with cross-functional teams, including sales, customer success, and marketing, to ensure alignment and effectiveness of enablement initiatives. - Strong leadership skills, with the ability to motivate and inspire a team of enablement professionals to deliver high-quality results and achieve business objectives.

Role Description As a Senior Product Designer, you will own strategy and execution for a defined product area within a tribe. You are responsible for shaping experience direction across workflows — not just shipping features. You lead discovery, translate insight into structured design strategy, and drive complex initiatives from concept to measurable impact. You operate as a domain-level design leader — raising clarity, anticipating risk, and influencing roadmap decisions through insight and structured reasoning. What You’ll Do - Drive Insight-Led Discovery - Lead discovery efforts within your product area. - Integrate qualitative and quantitative signals into structured insights. - Frame ambiguous problems into testable hypotheses. - Translate insights into clear product recommendations. - De-risk assumptions before execution begins. - Shape Experience Vision & Strategy - Create insight-backed 6–12 month experience direction for your area. - Break vision into staged, shippable increments tied to business goals. - Gain stakeholder buy-in for area-level experience strategy. - Reframe problems to unlock better solutions when necessary. - Lead Complex Execution with Quality - Lead cross-squad initiatives with clear experience intent. - Eliminate ambiguity in experience definition before build. - Anticipate downstream risks across flows, edge cases, and system interactions. - Drive high-quality trade-offs across usability, engineering, and timelines. - Establish structured post-launch evaluation plans. - Create reusable patterns adopted beyond your immediate squad. - Elevate Craft & Team Capability - Model strong feedback culture and active critique participation. - Mentor junior designers and support skill development. - Contribute to hiring loops by assessing craft quality and growth potential. - Raise the quality bar within your tribe through clarity and standards. What Success Looks Like - Lead discovery that meaningfully shapes roadmap direction. - Create coherent experience direction across complex workflows. - Reduce rework by anticipating experience risks early. - Navigate trade-offs with structured reasoning. - Deliver cross-squad initiatives with measurable impact. - Leave your domain more coherent and systemized than you found it. - Help junior designers grow through mentorship and example. Scope & Ownership - Own strategy and execution for a defined product area. - Influence roadmap clarity at workflow/domain level. - Lead complex, cross-functional initiatives. - Contribute reusable patterns to the design system. - Mentor and model high craft standards. - Participate in cross-tribe design forums. What We Value - Clear thinking over noise. - Insight before output. - Systems over isolated solutions. - Direct, respectful challenge. - Craft excellence as the foundation for influence. Who You Are - 5–8+ years designing complex digital products. - Experienced in leading discovery and framing ambiguous problems. - Strong systems thinker who can operate across multiple squads. - Confident communicator who earns stakeholder trust. - Comfortable navigating financial, operational, and compliance complexity. - Motivated to expand influence toward pillar-level direction over time. Multiplier Values in Action At Multiplier, we believe: - Human experiences matter — even in complex systems like payroll and compliance. - Clarity beats cleverness — especially when users navigate multi-jurisdictional workflows. - People grow people — and world-class teams are built through mentorship, psychological safety, and a shared voice. Why Join Now Multiplier is at an inflection point. As we scale our Global Human Platform across markets and capabilities, Senior Product Designers will play a defining role in shaping how clarity, trust, and human-centric design show up in global payroll, benefits, and financial workflows. We are looking for owners, someone who wants to help evolve a product organization from execution-led to experience-led. If that's you, this is the moment.