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Role Description We are seeking a versatile, self-sufficient, and experienced Creative Strategist & Video Editor to join an Australian e-commerce brand. In this role, you will be responsible for ideating, scripting, and editing high-performance video ads for our e-commerce clients. You should be able to work independently, stay on top of current trends in digital advertising, and produce creative content that drives results. The ideal candidate will have a strong background in e-commerce ad production and should be capable of producing high-quality content that meets or exceeds the performance of our current top-performing video ads. - Develop creative concepts and strategies for direct-response video ads for Facebook, Instagram, and other social media platforms. - Conduct research on e-commerce trends, consumer behaviors, and competitor activity to inform creative direction. - Collaborate with the team to align on brand voice, campaign objectives, and ad goals. - Script, shoot, and edit engaging short-form videos optimized for performance on Facebook and Instagram ads. - Utilize various video formats, including UGC-style, product-focused, and lifestyle shots, while ensuring the videos align with the brand’s messaging. - Create compelling call-to-action sequences that drive conversions. - Perform video optimization for different ad placements and audience segments. - Own and execute projects from concept to delivery with minimal oversight. - Analyze performance data to identify trends and optimize future ad creatives. - Test and iterate on video creatives based on campaign performance and A/B testing results. - Stay up-to-date with the latest trends in social media marketing, video production, and e-commerce advertising. - Continuously experiment with new video formats, techniques, and creative trends to keep campaigns fresh and impactful. Qualifications - Proven experience in video production, specifically for e-commerce direct-response Facebook/Instagram ads. - Advanced proficiency in video editing software (Adobe Premiere Pro, Final Cut Pro, After Effects, etc.). - Strong understanding of Facebook/Instagram ad formats, performance metrics, and best practices for direct-response ads. - Familiarity with AI tools like Claude and ChatGPT for content creation and ideation. - Creative flair with a keen eye for design, storytelling, and video pacing. - Ability to independently manage projects, timelines, and deliverables in a fast-paced environment. - Strong communication skills and the ability to collaborate remotely with team members. - Demonstrated ability to take creative direction and run with it, generating results-oriented video content. - Self-motivated and able to execute with minimal supervision. - A strong grasp of current trends in video marketing, pop culture, and social media behaviors, particularly within e-commerce. - Knowledge of the e-commerce landscape and what drives sales across various product categories is a plus. Requirements - Experience in scriptwriting or storyboarding for e-commerce video ads. - Previous experience working with e-commerce brands or agencies is highly preferred. - Ability to work with data-driven insights and tweak videos for maximum performance.

Role Description We are seeking a Customer Support & Ecommerce Admin to support a growing ecommerce brand specializing in leather bags and accessories. This role is responsible for managing customer communications while supporting backend ecommerce operations to improve overall efficiency and customer experience. As the first external hire, this role will play a key part in establishing structured workflows, improving response times, and ensuring consistent, high-quality customer interactions. The position starts with a strong focus on email-based customer support and will expand into ecommerce operations, light marketing support, and multi-channel coordination as the business scales. Key Responsibilities - Customer Support (Primary Focus) - Manage and respond to customer inquiries via email (approx. 10–15 per day) - Maintain response times within 24 hours - Handle customer concerns related to orders, tracking, returns, refunds, and product inquiries - Ensure all communication is clear, professional, and aligned with brand tone - Identify recurring issues and recommend improvements to reduce support volume - Ecommerce Operations & Admin Support - Assist with backend ecommerce tasks using Shopify or similar platforms - Update order statuses and support basic order processing workflows - Maintain product listings and update product data as needed - Support tracking and reporting of customer inquiries and common issues - Help improve internal workflows and operational efficiency - Order & Customer Experience Management - Monitor order flow and ensure customers receive timely updates - Support resolution of order-related issues and escalations - Maintain accurate records of customer interactions and resolutions - Growth & Channel Support (Secondary Scope) - Assist with responding to customer inquiries via social media DMs - Conduct basic influencer outreach by messaging relevant profiles to gauge interest in working with the brand - Maintain simple tracking of outreach conversations and responses - Support customer experience across multiple channels as volume grows - Contribute to improving overall customer journey and experience - Administrative & Workflow Support - Maintain organized documentation of processes and customer interactions - Assist in building structured workflows for support and operations - Take ownership of assigned tasks and ensure timely completion Qualifications - Required - Experience in customer support, preferably in ecommerce - Strong written English communication skills - Ability to handle customer concerns professionally and efficiently - Strong attention to detail and organizational skills - Ability to work independently and take ownership of tasks - Proficiency in Google Workspace - Preferred - Experience with Shopify or similar ecommerce platforms - Experience handling returns, refunds, and order tracking workflows - Familiarity with multi-channel customer support (email, social media) - Experience supporting ecommerce operations or backend workflows - Experience with social media outreach or influencer coordination - Proactive mindset with strong problem-solving ability Success Metrics - Maintain response times within 24 hours - Deliver high-quality, clear, and professional customer communication - Reduce backlog and improve response efficiency - Consistent and organized execution of influencer outreach tasks - Contribute to smoother backend operations and workflow improvements Why This Role Matters This is a foundational role within the business. As the first external hire, you will directly impact customer experience and operational efficiency. Your work will help establish the systems and processes that support the company’s next phase of growth, while ensuring customers receive timely, high-quality support. This role also offers the opportunity to grow alongside the business, taking on increased responsibility across ecommerce operations, customer experience, and light growth initiatives over time.

Role Description Based in Brooklyn and Seattle, this design studio is known for its refined, elemental approach to lighting, furniture, and spatial design. It creates thoughtfully crafted objects and environments that balance warm minimalism with playful curiosity. The team is seeking a detail-oriented, organized, and proactive Bookkeeper to support its growing business by maintaining accurate financial records, processing transactions, and ensuring timely payments and filings. The Part-Time Bookkeeper will handle daily accounting tasks and ensure our books remain clean, accurate, and up to date. This includes: - Recording transactions - Reconciling accounts - Managing bill payments - Tracking expenses - Supporting monthly financial summaries The role requires attention to detail, reliability, and excellent communication to coordinate with our U.S.-based team. Qualifications - Bachelor’s degree or certification in Accounting, Finance, or related field - 3+ years of bookkeeping experience (QuickBooks Online required) - Strong understanding of double-entry bookkeeping and basic accounting principles - Experience reconciling bank accounts and managing A/P and A/R - Familiarity with U.S. sales tax filing or compliance support a plus - Proficiency in Google Sheets or Excel - Excellent communication skills in English (written and spoken) - Highly organized, detail-oriented, and dependable with sensitive financial data Requirements - Maintain and update accounting records in QuickBooks Online (multi-entity setup) - Record vendor bills, invoices, receipts, and journal entries accurately - Reconcile bank accounts, credit cards, and payment processors monthly - Ensure all transactions are categorized properly with supporting documentation - Track inventory purchases, COGS, and inter-company transfers - Prepare and schedule vendor payments (ACH, wire, or credit) - Manage A/P and A/R ledgers, following up on outstanding payments as needed - Prepare and send customer invoices in coordination with the U.S. team - Maintain organized records of all payments and receipts - Review and categorize employee reimbursements and credit card expenses - Ensure all expenses are supported with receipts and properly coded - Assist with weekly or biweekly expense summaries for internal tracking - Prepare data and reports for U.S. sales tax filings (multi-state) - Assist in organizing documentation for quarterly and annual tax filings - Maintain vendor W-9 and 1099 information for CPA coordination - Prepare basic monthly reports (income, expense summaries, and reconciliations) - Support the Controller or Founders in preparing financial reviews and visualizations - Communicate clearly about discrepancies, payment issues, or missing documentation Company Description

Role Description We are seeking a technically strong, consultative Technical Sales Consultant to support business development at an established Environmental Health and Safety (EHS) compliance consulting firm serving industrial clients across California. This is not a high-pressure sales role. Instead, it is focused on building credibility, understanding technical environments, and providing clear, valuable recommendations to facility managers, engineers, and operations leaders. While this role supports California-based clients, prior California regulatory experience is not required. We are looking for candidates with a solid engineering foundation, familiarity with general EHS, ISO, quality, or safety systems, and the ability to learn new regulatory frameworks over time. - Conduct discovery calls to understand client facilities, operations, and general compliance needs - Recommend appropriate consulting services based on a genuine needs assessment - Translate technical and regulatory topics into clear, client-friendly language - Prepare detailed proposals outlining the scope of work, deliverables, and value - Research environmental, health, and safety regulations relevant to client situations - Communicate with regulatory bodies or agencies when clarification is needed - Build long-term relationships with clients and identify additional compliance support opportunities - Respond to inbound inquiries and follow up with prospective clients - Collaborate with internal consultants and project managers to ensure smooth client handoff and delivery - Continuously learn and develop expertise in California-specific EHS regulations and requirements Qualifications - Bachelor’s degree in Engineering (Environmental, Chemical, Industrial, Civil, or related technical field) - 5 to 10 years of experience in engineering, environmental compliance, industrial operations, technical consulting, or project management - Foundational understanding of EHS, safety, environmental systems, ISO standards, or quality/compliance frameworks - Strong ability to understand technical documents and industrial processes - Experience writing proposals, scopes of work, or technical documentation - Excellent written and verbal English communication skills - Strong analytical thinking and attention to detail - Comfortable learning complex technical and regulatory subject matter independently - Able to communicate professionally with US-based clients Requirements - Experience in a client-facing or consultative technical role - Background in environmental compliance, EHS, or regulatory consulting - Familiarity with ISO standards, safety systems, or quality management frameworks - Experience working with industrial or manufacturing clients - Experience working remotely with US-based teams or clients Personal Attributes - Curious and eager to learn complex regulatory and technical subjects - Strong problem-solver who enjoys breaking down technical challenges - Professional and confident communicator with a consultative approach - Self-motivated and comfortable working independently in a remote setup - Detail-oriented with a structured, methodical work style Benefits - 10 days paid time off annually - 5 sick days annually - Fully remote work setup

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a TikTok Shop & Creator Community Manager to manage day-to-day operations of TikTok Shop across multiple brand accounts and oversee creator affiliate communities that drive revenue through the platform. This is a hands-on execution role responsible for maintaining shop health, managing affiliate relationships, coordinating product samples, ensuring content is posted on time, and tracking performance metrics tied to GMV growth. The role requires working inside TikTok Seller Center and managing creator communication through Discord or similar platforms, while keeping all workflows organized and up to date. The ideal candidate is highly detail-oriented, comfortable working in a fast-paced environment, and experienced in creator-driven ecommerce. - TikTok Shop Operations - Manage daily TikTok Shop operations across multiple brand accounts - Maintain shop health and resolve violations, listing issues, or account problems - Execute strategies to grow GMV using data and performance insights - Launch and manage campaigns within the TikTok Shop ecosystem - Monitor performance metrics and report progress regularly - Maintain accurate tracking of creators, campaigns, samples, and results - Keep inbox and affiliate messages organized and up to date - Affiliate & Creator Management - Manage relationships with affiliate creators and influencers - Coordinate sample requests, approvals, shipments, and follow-ups - Track the full sample-to-content pipeline to ensure posts go live - Follow up with creators to ensure deliverables are completed - Build creator outreach lists and recruit new affiliates - Provide guidance on content formats, hooks, and trends that drive conversions - Identify missing content and re-engage inactive creators - Community Management - Manage creator communication channels such as Discord - Maintain an active and organized creator community - Post updates about campaigns, products, and priorities - Respond to creator questions and affiliate messages promptly - Keep community engagement high across multiple brands - Reporting & Coordination - Provide regular updates on GMV, creator activity, and campaign performance - Maintain CRM accuracy for creators, samples, and campaign status - Support campaign execution and ensure deadlines are met - Work closely with Brand Managers and internal team members - Flag issues early and propose solutions Qualifications - Required - Proven experience managing a TikTok Shop that scaled to at least $100K per month in revenue, with ability to show proof of results - Hands-on experience with TikTok Seller Center (UK experience strongly preferred) - Experience managing an active Discord community with 100+ members - Experience working with affiliate or creator-driven ecommerce campaigns - Strong organizational skills and attention to detail - Comfortable managing multiple brand accounts at the same time - Strong written and verbal English communication skills - Ability to maintain accurate tracking systems and follow-up - Comfortable working in a fast-paced, high-output environment - Nice to Have - Experience working in a marketing agency environment - Experience with affiliate marketing platforms outside TikTok - Experience with CRM, automation tools, or campaign workflows - Strong understanding of TikTok content trends and creator ecosystem Application Requirement - Candidates may be asked to provide proof of previous work, including: - Example of a TikTok Shop they managed - Example of a Discord or creator community they handled - Performance results or campaign metrics

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Customer Service Manager to lead and improve the customer experience for a fast-growing ecommerce brand. This role is responsible for managing inbound support operations, ensuring high-quality customer communication, and helping maintain smooth coordination between customer service, fulfillment, and internal teams. The ideal candidate has strong experience managing customer support in an ecommerce environment and is comfortable identifying operational issues that impact customer experience. This role is primarily focused on customer service leadership but will also involve operational coordination with logistics, fulfillment partners, and internal stakeholders. While the primary focus of the role is customer service leadership, the position will also work closely with fulfillment and operational teams and may grow into broader operational responsibilities as the company scales. Qualifications - 3+ years of customer service experience in an ecommerce or product-based business - Experience managing or improving customer support operations - Strong verbal and written English communication skills - Comfortable handling customer phone calls with US and Australian customers - Experience using CRM or support tools (Gorgias, Zendesk, Freshdesk, or similar) - Strong organizational and problem-solving skills - Ability to manage escalations and maintain a positive customer experience Requirements - Experience supporting ecommerce brands with international customers - Familiarity with Shopify or ecommerce platforms - Experience coordinating with fulfillment partners or logistics teams - Operations or process improvement experience within ecommerce environments Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a proactive and customer-focused Customer Service Representative to support inbound customer inquiries across phone, email, and other support channels. This role requires strong verbal communication skills and comfort handling phone calls with customers based in the United States and Australia. The ideal candidate is confident on the phone, highly organized, detail-oriented, and capable of handling product questions, order inquiries, and general support requests while maintaining a professional and friendly tone. This position is critical to ensuring a seamless customer experience and maintaining brand reputation. Key Responsibilities - Handle inbound phone calls from customers in the US and Australia - Respond to customer inquiries via email and other support channels - Provide accurate information regarding products, orders, shipping, and policies - Resolve customer concerns efficiently and escalate complex issues when necessary - Assist customers with order tracking, modifications, and returns - Update customer records and maintain accurate CRM notes - Coordinate with operations or fulfillment teams as needed - Maintain professional and empathetic communication standards - Follow SOPs for issue resolution and customer handling - Identify recurring customer issues and flag trends to leadership - Log and track support metrics - Maintain organized documentation of customer interactions - Support additional customer experience initiatives as needed Qualifications - 2+ years of customer service experience (preferably in e-commerce or product-based businesses) - Comfortable handling inbound phone calls with US and Australian customers - Clear, neutral English accent with strong verbal communication skills - Experience using CRM systems (e.g., Gorgias, Zendesk, Freshdesk, or similar) - Strong written communication skills - Ability to multitask and manage high inquiry volumes Nice to Have - Experience supporting both US and AU markets - Experience in e-commerce customer support - Familiarity with Shopify or similar platforms - Experience handling returns, warranty, or product troubleshooting inquiries

Role Description We are hiring a Media Buying Assistant to support paid media campaign execution for a portfolio of direct-to-consumer brands. This is a highly execution-focused role responsible for building, launching, and maintaining campaigns across paid social platforms with extreme attention to detail. You will work closely with a Growth Strategist and a cross-functional pod that includes creative strategists, coordinators, designers, and video editors. This role is ideal for someone early in their paid media career who is highly organized, detail-oriented, and eager to grow in performance marketing operations. Key Responsibilities - Campaign Building and Execution - Build and launch campaigns, ad sets, and ads in Meta Ads Manager with high accuracy - Assist in campaign setup on additional platforms such as AppLovin/Axon when required - Follow detailed campaign specifications and internal processes precisely - Manage and maintain product catalogs for dynamic product ads - Keep ad accounts organized with proper naming conventions and documentation - Reporting and Monitoring - Pull performance data and help prepare clear, accurate reports - Monitor campaign activity and flag errors, anomalies, or setup issues - Proactively identify inconsistencies in tracking, reporting, or campaign structure - Escalate potential problems early before they impact performance - Platform and Client Support - Submit and manage support tickets with Meta Support when needed - Communicate professionally via Slack with internal teams and occasionally with clients - Provide clear updates and confirmations when tasks are completed What Success Looks Like - Campaigns are built correctly the first time with minimal revisions - Reports are accurate, organized, and delivered on time - Issues are identified early and communicated clearly - Team members and clients can rely on you as a consistent execution partner Qualifications - 1 to 2 years of hands-on experience using Meta Ads Manager - Exceptional attention to detail and accuracy - Strong organizational skills and ability to manage multiple tasks - Ability to work independently and stay on track without constant supervision - Clear written English communication skills - Strong problem-solving mindset and willingness to ask questions early - Ability to learn new tools and processes quickly Nice to Have - Experience working with multiple ad accounts or clients simultaneously - Familiarity with performance marketing KPIs and reporting - Experience in an agency or fast-paced marketing environment - Experience with AppLovin or Axon