• Support strategic opportunities across the WEST region (Spain as primary, plus Italy and Portugal). • Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle. • Participating in discovery calls and technical deep dives. • Creating and delivering powerful presentations and customized product demonstrations • Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy. • Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs. • Collaborating with relevant stakeholders to communicate customer requirements and further enhancements. • Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information. • Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market. • Provide internal training to other teams across the company

Role Description The primary objective of the Cloud for Mortgage Solutions Specialist is to lead implementation of cutting-edge cloud solutions tailored to customer's needs, grow existing business but most importantly also establish collaborative partnerships where we co-innovate in product development initiatives. Through this strategic collaboration we aim to unlock additional revenue streams, drive innovation, and cultivate long term, mutually beneficial relationships, ensuring sustained growth in our ongoing business with customers. - Collaborate with cross-functional teams to design, deploy, and optimize cloud-based mortgage solutions, leveraging industry best practices. - Provide thought leadership and guidance on cloud architecture, security, and compliance specific to the mortgage industry. - Build and maintain strong relationships with key stakeholders, including clients, vendors, and internal teams, to ensure successful project delivery. - Stay abreast of industry trends, emerging technologies, and regulatory changes to continuously enhance and evolve cloud strategies. - Drive innovation by identifying opportunities for process improvement and the integration of cutting-edge technologies within the mortgage cloud space. - Act as a subject matter expert, offering expertise and guidance to both internal teams and external clients on cloud-related matters. Qualifications - Proven experience in leading cloud implementations for mortgage-related projects with a focus on medium and large customers. - In-depth knowledge of servicing platforms application in the mortgage industry. - Strong understanding of mortgage processes, regulations, and compliance requirements. - Demonstrated ability to develop and execute strategic plans to achieve business objectives. - Excellent leadership and communication skills, with the ability to effectively collaborate with diverse teams and stakeholders. - Experience in driving innovation and process improvements within cloud implementations. - Familiarity with emerging technologies and trends in the mortgage and cloud computing space. - Relevant certifications in cloud technologies and mortgage industry practices are a plus. Benefits - Comprehensive financial security package consisting of a pension plan, income protection, and life insurance. - Health and wellbeing benefits encompass private medical insurance, including dental and vision coverage. - Short-term disability payments for added peace of mind.

• This is a true seller-doer role. You own the technical sale and then help deliver the work you sold. • You will sit at the front of the engagement, translating ambiguous business problems into scoped, credible solutions across our service lines: Data Platform Modernization, AI/ML Implementation, Analytics and BI, and Data Strategy. • You will lead discovery, shape the architecture, build the proposal, and carry the technical narrative that wins the deal. • Once the deal closes, you stay involved. You set the technical direction for the engagement, guide the delivery team through the first critical phases, and remain the trusted architect the client turns to. • That dual mandate is how you land new accounts and expand existing ones. • You are measured on both what you sell and what you deliver. • You will work directly with CTOs, VPs of Engineering, and CDOs, and pair with our practice leads and senior engineers.

Role Description We are hiring on behalf of our client, who is seeking a Principal Solutions Engineer to help institutions, fintechs, and enterprises across the Americas adopt these cutting-edge infrastructure solutions with confidence and ease. This role is highly hands-on and client-facing, requiring the successful candidate to design integrations for complex environments, guide customers through deployment, and provide end-to-end technical support. The ideal candidate will seamlessly pair deep technical expertise with strong communication skills, serving as a trusted advisor to CTOs, architects, and engineering teams. Key Responsibilities - Client Onboarding & Integration: Guide financial institutions and fintechs through seamless onboarding and integration processes. - Architecture & Deployment: Build secure, scalable deployment pathways that effectively bridge legacy and modern systems. - Hands-On Technical Support: Troubleshoot, resolve technical issues, and build solutions alongside client engineering teams in real time. - Commercial Collaboration: Partner with sales teams on technical proposals, product demonstrations, and comprehensive RFP responses. - Documentation & Guides: Maintain and continuously improve technical documentation, API references, and developer guides. - Product Feedback Loop: Gather technical feedback from clients and translate those insights into product and API improvements by collaborating closely with backend, security, and product teams. - Industry Representation: Represent the technology and brand at industry conferences, technical workshops, and high-level customer meetings. Qualifications - 10+ years of proven experience in solutions engineering, forward-deployed engineering, or enterprise integration. - A clear history of helping institutions or large enterprises deploy mission-critical, high-availability systems. - Strong proficiency in TypeScript (or similar modern languages) with extensive hands-on experience building and integrating REST APIs. - Deep knowledge of cloud platforms (AWS is essential; GCP, Azure, or Thales HSM environments are highly advantageous), microservices, and serverless architectures. - Solid understanding of enterprise security frameworks and compliance standards (e.g., ISO 27001, SOC 2, PCI DSS). - Exceptional skills in troubleshooting complex, multi-layered technical issues under pressure. - Masterful communication, presentation, and demonstration skills, with the ability to bridge technical nuances and business conversations seamlessly. - A strong understanding of blockchain infrastructure, digital asset custody, and institutional financial workflows is highly preferred. - Relevant professional certifications (such as AWS Certified Solutions Architect) are a plus; professional fluency in Spanish or Portuguese is highly valued. Requirements - Competitive annual salary ranging from $160,000 to $220,000 (dependent on experience). - 100–200 stock options vested over a 4-year period. - Comprehensive healthcare coverage and a structured 401K plan. - Remote-first environment within the United States, with physical office space optional. - Premium hardware package including a MacBook Pro and necessary home-office essentials. - All professional travel expenses are fully covered. Interview Process - Initial Interview: 30 Minutes. An introductory conversation with the Co-CEO to discuss the scope of the role, the candidate's background, and high-level mutual alignment. - Cognitive & Behavioural Assessment: Timed Online Test. An online TestGorilla evaluation completed in a quiet environment. The assessment consists of 5 specific components: Critical Thinking, Verbal Reasoning (evaluating English proficiency), Attention to Detail (textual), Numerical Reasoning, and Problem Solving. - Take-Home Technical Exercise: Independent Code Assessment. A practical coding assignment designed to evaluate hands-on execution. The candidate may complete the test utilizing the programming language of their choice. - Comprehensive Panel Evaluation: 180 Minutes. A deep-dive interview session conducted by a panel of engineering and business leaders. - Final Executive Review: 30 Minutes. A concluding conversation with senior management to finalize details, address any remaining operational questions, and confirm alignment before extending an offer. Commitment to Equality and Accessibility At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city. MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws.