Mole Street

Company Description: Mole Street is an Elite HubSpot Solutions Partner and industry-leading technology and marketing consultancy. We are a fully remote agency with a presence in the U.S. and South America. Our clients consist of mid-market and enterprise B2B companies that partner with us to define strategies and execute programs that meet business objectives through technical and creative applications of the HubSpot platform. We specialize in guiding our clients through digital transformation initiatives, including technical HubSpot consulting projects and growth-driven design programs. Our culture is driven by the core values of Joy, Grit, Accountability, Clarity, Curiosity, Authenticity, and Growth Mindedness. The team is positive, passionate, rational, resourceful, resilient, and results-oriented. We take pride in collaborating with each client to implement strategies that will grow their company. We also believe that “ Great Things are Happening! ” The team is positive, passionate, rational, resourceful, resilient and results driven, taking pride in the work and the people who do it. Employees are highly valued and dependable, driven to win for the collective good of the company and its clientele and dedicated to breaking the mold from the agency of the past into the agency of the future as Mole Street grows. Mission: Consultants report to the Manager, Consulting. Your mission as a Consultant is to own a set of client engagements – providing consultative value on strategies to implement HubSpot and our other technologies to solve problems related to front office teams – marketing, sales service, and operations among others. You will manage and maintain project plans and align teams (with clients and internally) to execute on the work. Your main objectives are to deliver, retain and expand client engagements through their experience with Mole Street, and ensure on time and budget delivery. You will cultivate knowledge across teams. Your mission as Consultant is also to build and maintain relationships, advise and deliver well, and create clarity – aiding Mole Street to be the premier consulting firm for HubSpot’s platform, globally. Day-to-Day Responsibilities: Three main disciplines are critical to success for the Consultant. The ability to: Business Strategy : Architect solutions to support client business initiatives, strategically understand business models and outcomes desired, and think ahead for continued success by translating their success through the solutions and technologies provided. Account Management : Delight clients with clarity, proactive, and consistent communication – ensuring the highest standards of quality, and identify retention and expansion opportunities for further growth. Project Management : Detail and consistently manage projects and resource plans to ensure the team achieve utilization targets, and excel in executing on budget and on time delivery for client projects. Account Management Host planning meetings for technology implementations (i.e. HubSpot) with our internal and client teams – setting frameworks and standards, while managing quality through to project completion and maintain client satisfaction Maintain knowledge of client objectives, key stakeholders, and challenges – communicating on a consistent basis (at least weekly) over the phone, and providing follow-up emails alongside those calls in partnership with our delivery team Identify upsell opportunities with existing clients, and exercise skills in value positioning to create scopes of work and proposals to demonstrate additional value Ensure strategic and technical road maps meet client objectives and within Mole Street’s scope – influencing new initiatives for continued engagement and value-add Ensure performance standards are met or exceeded for clients, while maintaining consistent lines of communication that are forward looking and additive in terms of value. Project Management Create and manage detailed project plans for all client work in project management software (i.e. Kantata) Plan your team’s time, using Kantata, to ensure effective execution on utilization and revenue targets based on your client list Delegate and follow up (internally and externally) as needed to guarantee successful client delivery and satisfaction Remove roadblocks to tasks and support your team in creating more efficiency towards their work Raise instances of scope creep with relevant internal stakeholders and clients quickly and effectively, as appropriate – addressing root causes, following up to reset expectations as appropriate, and following up with next steps to continue progress on in-scope items Monitor and control project delivery through reporting and insights on data and work completed of results – raising awareness of budget and time allotted to ensure on time delivery Business Strategy Leverage subject matter expertise and business process optimization mindset to deliver tangible results for Mole Street’s clients – in the form of consultative guidance, value-add, and deliverables (i.e. process maps, business assessments, reporting scorecards, technology stack audits, etc.) among other forms of outputs from client engagements Conduct and organize client projects as the Project Lead, ensuring the client and Mole Street team is aligned on the long term business goal, metrics, and consulting initiatives Maintain administrative excellence for project delivery for Mole Street engagements – managing the project plan in Kantata and collaborating internally to guarantee effective task management and prevent scope creep Execute on Mole Street’s solution lines – migrations, integrations, technical consulting, website design and development – utilizing the HubSpot platform and other technologies we work with Aid in identifying and developing consulting proposals and scopes of work when requested by leadership and/or pre-sales Own solution design, discovery, presenting of deliverables, and project delivery, billing your time in Kantata and delegating to the right teams appropriately, to support these efforts Travel onsite as needed, within the scope of work, to deliver on consulting engagements as needed Admin Daily huddle attendance - 9:32-9:47 daily Weekly account meeting attendance - 10:30am-11:00am Mondays Weekly Consulting Department meeting attendance Availability on email, Slack, Zoom, and phone during working hours for connects with team and client as needed Work on special projects including Mole Street marketing and other ops related admin projects as assigned Experience and Attributes: Strong understanding of the inner workings of go-to-market teams - including marketing, sales, customer success/service, and operations among others - and refining processes for those teams to succeed collaboratively. Experience in relationship management – maintaining connections within a client organization during an engagement, understanding interpersonal dynamics, and handling objections from out-of-scope activities and identifying risk. Solid foundation in project management fundamentals – organizing planning, execution, scope management, and maintaining control of client delivery activities to achieve outcomes specified in the scope of work. Ability to understand business processes, and translate business vision and goals into iterative steps and a project plan by offering recommendations on improvements and consultative value. Proficiency in Mole Street’s Technologies – HubSpot among others – evidenced through certifications and technical aptitude for data flows. Analytical thinking – inclusive of data and problems presented in a quantitative, qualitative, and/or conceptual manner. Proficiency in HubSpot CRM, Google Suite, and Professional Services Automation software (i.e. Mavenlink). Preferred Attributes: Proficiency in Mole Street’s Technologies – AirCall, Snowflake – and other systems. Experience working in Kantata Specialization in a particular industry – financial services, SaaS, and healthcare among others – and/or field. Experience handling the following between HubSpot and other systems: custom integrations, data migrations, implementation projects, and website design/development. Knowledge of distinct technology ecosystems, channel revenue programs, and its nuances. History of assisting on pre-sales initiatives combined with high standards of project delivery. Our Employee Benefits Program Includes: Generous compensation package with performance incentives Full Health and Dental Insurance Coverage Paid maternity and paternity leave Flexible PTO policy The flexibility of working remotely

Company Description: Mole Street is an Elite HubSpot Solutions Partner and industry-leading technology and marketing consultancy. We are a fully remote agency with a presence in the U.S. and South America. Our clients consist of mid-market and enterprise B2B companies that partner with us to define strategies and execute programs that meet business objectives through technical and creative applications of the HubSpot platform. We specialize in guiding our clients through digital transformation initiatives, including technical HubSpot consulting projects and growth-driven design programs. Our culture is driven by the core values of Joy, Grit, Accountability, Clarity, Curiosity, Authenticity, and Growth Mindedness. The team is positive, passionate, rational, resourceful, resilient, and results-oriented. We take pride in collaborating with each client to implement strategies that will grow their company. We also believe that “ Great Things are Happening! ” The team is positive, passionate, rational, resourceful, resilient and results driven, taking pride in the work and the people who do it. Employees are highly valued and dependable, driven to win for the collective good of the company and its clientele and dedicated to breaking the mold from the agency of the past into the agency of the future as Mole Street grows. Mission: The project manager will report to the Senior Director of Consulting, and play a vital role in the Consulting department – driving excellence in client delivery while spearheading important touchpoints with clients to deliver on Mole Street’s solutions and technologies. Your mission is to build a project management function, standardizing and increasing the quality of delivery. This role requires daily management – primarily in our Professional Services Automation tool Kantata – to oversee effective delivery on time, budget, resource planning, and excellence in reporting so the executive team can increasingly make forward looking decisions. You will collaborate closely with our delivery team – Consultants, implementation specialists, designers, and developers – to ensure clarity on project requirements, outcomes, and plans to drive success for our clients. You will bill a portion of your time to client work. Day-to-Day Responsibilities: Three main disciplines are critical to success. The ability to: Project Management: Build and deploy excellent project management processes that delight clients and the team alike in the results that are gleaned. Scoping and Estimation: Ensure the sales team has accurate estimates that translate to contracts and that the handoff from sales to delivery is fluid and clear. Operations : Act as an internal source of knowledge to help scale operations within Mole Street, design systems to expedite project delivery for client satisfaction, and ensure clean data gets into the right hands at the right times for decision making by the consulting team Below are examples of day-to-day activities that are not exhaustive: Project Management: Ensure all projects are updated daily and weekly in project management tool for accurate on time and on budget delivery Maintain a standard of excellence in task management – ensuring task dates, quality information in task and naming conventions, and individuals required to do the task are inputted in Kantata. Manage and ensure resource planning precision – attending and following through on weekly meetings with the Executive team, Consulting team, and others tasked with project delivery on capacity planning and receiving net new clients. Define and refine our Project Management standards – codifying and amending existing templates within Kantata for Mole Street services, and standardizing our delivery based on the five core stages of Project Management – Initiation, Planning, Execution, Monitoring and Reporting, and Closure. Employ scope management within client engagements – reviewing data in Kantata Ensure data cleanliness within our PSA software (Kantata) and HubSpot, troubleshooting reporting issues, delivering insights to the Executive team Ensure alignment across teammates and initiatives, coaching and mentoring as necessary to empower your team toward professional growth and achieve excellence in delivery Schedule and attend kickoff calls with the consulting practice leader and delivery contacts (i.e. lead consultant, implementation, client experience), while following up to schedule weekly client meetings and internal syncs for the delivery team. Scoping and Estimation: Build estimates in Kantata as sales – net new and existing client expansions – progress that can be quickly turned into detailed project plans Ensure estimates turn into detailed scopes of work in contracts that govern client projects after closing Manage the sales to delivery handoff from a project planning perspective as it relates to delivery teams, tasks, work streams, and next steps Play a pivotal role in pre-sales alignment calls and client kickoffs – curating materials, disseminating scope of work internally, reiterating timeline, and emphasizing budget with delivery teams Operations: Arm the Consulting department and cross functional teams with data (from Kantata, HubSpot, and other systems in Mole Street’s tech stack) about project delivery, timelines, and budget to drive action and next steps. Ensure data hygiene at all times in regards to information in Kantata for tasking, resource planning and time tracking. Support data strategy within Mole Street’s HubSpot CRM to ensure a clear handoff from sales to delivery. Automate and integrate data across technologies to constantly increase business intelligence and cohesion. Contribute to internal change management initiatives and promote organizational maturity and scalability Develop internal content and assets to reflect standardized processes, guidelines, and policies Organize a repository of internal training materials, templates, client-facing assets, and other documentation as appropriate Admin Weekly account meeting attendance - 10:30am-11:00am Mondays Weekly Consulting Department meeting attendance Track and bill your time in Kantata Availability on email, Slack, Zoom, and phone during working hours for connects with team and client as needed Work on special projects as assigned Preferred attributes: Certification by the Project Management Institute as a CAPM or PMP. Experience in Kantanta by Mavenlink Experience working with Mole Street’s other technology partners (i.e. Aircall, Snowflake). Required Skills and Experience: 2-5+ years of project management, consulting, technology implementations, and/or solution delivery. Strong communication skills required – inclusive of stakeholder management, project management, collaboration, and relationship management. Strong objection handling and scope management – translating evolving needs from clients to categorize in-scope or out of scope. Excellent abilities in problem solving, critical thinking, and managing multiple projects simultaneously. Proficiency in HubSpot CRM, Google Suite, and Professional Services Automation (PSA) software is required. Our Employee Benefits Program Includes: Generous compensation package with performance incentives Full Health and Dental Insurance Coverage Paid maternity and paternity leave Flexible PTO The flexibility of working remotely

Company Description: Mole Street is an Elite HubSpot Solutions Partner and industry-leading technology and marketing consultancy. We are a fully remote agency with a presence in the U.S. and South America. Our clients consist of mid-market and enterprise B2B companies that partner with us to define strategies and execute programs that meet business objectives through technical and creative applications of the HubSpot platform. We specialize in guiding our clients through digital transformation initiatives, including technical implementations, growth-driven design programs, technical HubSpot consulting projects. Our culture is driven by the core values of Joy,  Grit,  Accountability,  Curiosity,  Authenticity, Clarity and Growth Mindedness. The team is positive, passionate, rational, resourceful, resilient, and results-oriented. We take pride in collaborating with each client to implement strategies that will grow their company. We also believe that “ Great Things are Happening! ” The team is positive, passionate, rational, resourceful, resilient and results driven, taking pride in the work and the people who do it. Employees are highly valued and dependable, driven to win for the collective good of the company and its clientele and dedicated to breaking the mold from the agency of the past into the agency of the future as Mole Street grows. Experience and Attributes: Experience in relationship management – maintaining connections with Mole Street referral partners and strategic relationships at HubSpot Technical Discovery and Scoping.  Asking the right questions at the right time in order to position Mole Street as the go to partner. Owning the scoping calculator and ensuring the inputs are accurate, confirming assumptions with delivery stakeholders Ability to understand business processes, and translate business vision and goals into a clear SOW that alleviates the pain points for the client Proficiency in Mole Street’s Technologies – HubSpot among others – evidenced through certifications and technical aptitude Analytical thinking – inclusive of data and problems presented in a quantitative, qualitative, and/or conceptual manner. Strong understanding of the inner workings of go-to-market teams: including marketing, sales, customer success/service, and operations among others - and refining processes for those teams to succeed collaboratively. Proficiency in all of HubSpot’s hubs but especially the CRM, Google Suite, Slack and Pandadoc Sense of humor, does not take him or herself too seriously Highly loyal and with a high degree of integrity Preferred Attributes: Former HubSpot employee with deep knowledge of the inner workings, politics and services/software sales process for MidMarket + Enterprise companies A strong rolodex of people on the sales, customer success and services consulting teams at HubSpot Strong Knowledge in Mole Street’s supporting Technologies –  Whether it be Data warehouses, SMS platforms, Customer Data Platforms or other CRMs/CMS’ Broad experience in tech forward industries whether it be Financial Services, Edtech with complex or nuanced sales cycles and timelines Experience handling the following between HubSpot and other systems: custom integrations, data migrations, implementation projects, and website design/development. Knowledge of distinct technology ecosystems, channel revenue programs, and its nuances History of assisting on pre-sales initiatives combined with high standards of project delivery Strong relationship management and business development capabilities High emotional IQ Mission: The Solutions Architect is responsible for leading pre-sales efforts, building trust with prospects, referral partners and clients and maximizing the value of each contract. You will work with and reinforce relationships with referral partners and HubSpot reps to acquire more pipeline. Your mission is to drive the revenue growth of Mole Street by showcasing capabilities to develop and implement the most high performing websites, migrations, integrations,  implementations and consulting programs through HubSpot in the market. You will directly execute the sales efforts of both our services and HubSpot software sales. Additionally, you will outline and lead technical discoveries and roadmapping for integrations, migrations and other projects that require development and technical scoping for new business. Day-to-Day: Three main disciplines are critical to success for a Solutions Architect. The ability to: Effectively drive Business Development: Build and maintain relationships with HubSpot, Referral Partners and COI’s, sourcing leads to increase pipeline Execute on Pre-Sales: Effectively run full cycle sales process, scope and close contracts Facilitate Delivery Handoff:  Effectively communicate post sales with delivery team to set them up for success Business Development Regularly connect with HubSpot’s Corporate and MidMarket Sales Reps along with Strategic Customer Success Managers, Onboarding specialists and Services Consultants to drive qualified new business opportunities to Mole Street based on your metrics sheet Maintain responsibility for a minimum pipeline of sourced opportunities Attend conferences, events and other in person meetings as requested and assigned to support business development efforts to deepen relationships and source leads Pre-Sales: Conduct initial qualification meetings at the connect call stage whether it be through inbound or demand generation sourced leads or leads that come directly from HubSpot.