Mission Telecom

• Develop, implement, and maintain HR policies, procedures, and best practices • Ensure compliance with applicable federal, state, and employment regulations • Advise leadership on HR-related risks, opportunities, and organizational needs • Support workforce planning and organizational design initiatives • Partner with leadership to create practical, people-centered policies that support consistency and accountability • Oversee day-to-day HR operations including onboarding, offboarding, employee changes, and documentation • Manage HR processes and reporting through ADP Workforce Now • Maintain personnel records and employment documentation • Support benefits administration, leave tracking, and related employee programs • Ensure data integrity and reporting accuracy across HR systems • Serve as a trusted advisor to employees and managers • Partner with leaders to navigate employee relations matters fairly, consistently, and with sound judgment

• Conduct outbound prospecting via phone, email, and networking to identify new partners • Maintain daily outreach activity including 80–100 outbound calls while building relationships with nonprofits, schools, and libraries • Serve as the primary point of contact for assigned partners • Build strong relationships, conduct account check-ins, and identify opportunities for growth and referrals • Ensure a positive partner experience throughout the sales and onboarding process • Address questions or issues quickly and gather feedback to improve service delivery • Guide partners through onboarding and help them maximize the value of Mission Telecom’s services • Coordinate with internal teams to resolve technical or service needs • Represent Mission Telecom at conferences and industry events to build relationships and expand awareness • Maintain accurate outreach and pipeline activity in CRM systems such as Salesforce

• Conduct outbound prospecting via phone, email, and networking to identify new partners. • Maintain daily outreach activity including 80–100 outbound calls while building relationships with nonprofits, schools, and libraries. • Serve as the primary point of contact for assigned partners. • Build strong relationships, conduct account check-ins, and identify opportunities for growth and referrals. • Ensure a positive partner experience throughout the sales and onboarding process. • Address questions or issues quickly and gather feedback to improve service delivery. • Guide partners through onboarding and help them maximize the value of Mission Telecom’s services. • Coordinate with internal teams to resolve technical or service needs. • Work with marketing, product, and customer support teams to align partnership efforts and share market insights. • Represent Mission Telecom at conferences and industry events to build relationships and expand awareness of our broadband solutions. • Maintain accurate outreach and pipeline activity in CRM systems such as Salesforce. Monitor performance metrics and share insights with leadership.