Medefer

• Provide virtual specialist care to patients within your speciality • Review and triage referrals • Provide advice and guidance back to GPs, requesting and following up on investigations, and writing onward referrals to hospital departments where necessary • Recommend patients for telephone clerking assessments (by registrars and advanced nurse practitioners) • Follow up on the results of investigations with patients, GP’s and hospital departments • Create an appropriate and comprehensive clinical management plan including prescribing • Document patient information and plans of care via Medefer’s Secure IT platform • Complete patient outcome data fields to enable tracking and feedback to NHS England

• Understand problems thoroughly before proposing solutions • Produce concise problem statements that include: what the issue is, the evidence, the likely root cause, and a recommendation on how to address it – whether that’s a process change, training, a system fix, or a combination. • Drive operational improvement • Translate needs into clear requirements (when technology change is the right answer) • Ensure appropriate clinical safety and information governance stakeholders are engaged for changes that affect clinical workflow, patient communications, reporting logic, or integrations, and that required evidence is captured before go-live. • Own delivery of your workstreams

• Provide virtual specialist care to patients within your speciality • Review and triage referrals • Provide advice and guidance back to GPs, requesting and following up on investigations, and writing onward referrals to hospital departments where necessary • Recommend patients for telephone clerking assessments (by registrars and advanced nurse practitioners) • Follow up on the results of investigations with patients, GP’s and hospital departments • Create an appropriate and comprehensive clinical management plan including prescribing • Document patient information and plans of care via Medefer’s Secure IT platform • Complete patient outcome data fields to enable tracking and feedback to NHS England

ABOUT MEDEFER Medefer is a pioneer in virtual-first specialist healthcare. Founded by NHS consultants over a decade ago, we were delivering consultant-led virtual outpatient care well before “virtual hospitals” became a national priority. Our model has since been cited in government and NHS England material on the NHS Online vision as one of the service models informing this direction. We sit at the intersection of clinical provider and technology company. Our CQC-registered service is powered by Medefer’s own electronic health record and referral platform, connecting GPs, consultants, diagnostic providers and hospitals into a single coordinated system. This approach has won multiple national awards for elective recovery, innovation and impact, and we now serve both NHS partners and private patients across the UK. Medefer is built on three principles: innovate to solve real system problems, collaborate with clinicians and partners, and put patients first in every decision. As we scale across Integrated Care Systems and grow our private services, joining now means helping to define what modern specialist care looks like - and owning the financial strategy behind it. JOB TITLE: Senior Clinical Governance, Patient Safety and Risk Manager REPORTING TO: Head of Clinical Governance and Quality LOCATION: Remote working with very occasional attendance in the London office SALARY BANDING: £55,000 to £62,000 per annum Join us in our mission to transform patient care and be part of a dynamic and innovative team. We pride ourselves on a supportive, collaborative and inclusive culture and you will have the opportunity to work alongside a team of intelligent, driven and compassionate people who care deeply about transforming the way healthcare is delivered. ROLE OVERVIEW: This is a senior role within the Clinical Governance & Quality function for an experienced NMC-registered nurse with a strong background in clinical governance, patient safety and risk management. You will work in close support of the Head of Clinical Governance & Quality, helping to provide day-to-day leadership, continuity and oversight across Medefer’s governance and risk portfolio. You will lead key governance processes, drive delivery across patient safety and risk workstreams, attend Risk Committee, and work across clinical, operational, product and technical teams to identify and reduce system-level risk. A core part of the role is understanding the intersection between technology and clinical risk. You must be able to assess how digital products, workflows, information flows and clinical decision points interact, and ensure that patient safety is considered throughout service design and operational change. You will work alongside the IPC Lead Nurse, Safeguarding Lead Nurse, Pharmacy Lead and MSO, and Quality and Audit Lead as part of a connected governance function that collectively provides oversight across clinical governance, patient safety and risk. You will be expected to work with a high degree of autonomy and sound judgement, while operating within a clear reporting structure. Final accountability and decision-making within the function remain with the Head of Clinical Governance & Quality. KEY RESPONSIBILITIES: - Lead the day-to-day operation of core governance processes across incidents, complaints, risks, policies, actions and assurance activity. - Ensure governance systems are reliable, well-structured, timely and inspection ready. - Support the Head of Clinical Governance & Quality in maintaining oversight of organisational clinical and operational risk. - Attend Risk Committee and contribute high-quality operational insight, risk analysis and follow-through on actions. - Manage the delivery of actions arising from Risk Committee, ensuring stakeholders across the business progress agreed safety and risk actions in a timely way. - Act as a senior member of the Clinical Governance & Quality function, providing trusted support across governance, patient safety and risk workstreams. - Work closely with the Head of Clinical Governance & Quality to maintain oversight of priorities, risks, actions and assurance activity. - Act as a senior governance lead at the intersection of technology, operations and patient safety. - Identify where product decisions, system design, workflows, interfaces, information quality or operational change may introduce clinical risk. - Analyse patient safety incidents and live technical issues to identify trends, contributory factors and opportunities for system improvement. - Collate, analyse and interpret clinical, contractual, quality and patient safety data. - Undertake structured development in Digital Clinical Safety through mentorship from the Head of Clinical Governance & Quality and funded training. QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES: Essential: - Active NMC registration with ability to demonstrate continuous professional development. - Strong understanding of PSIRF principles and modern approaches to safety learning. - Significant experience in clinical governance, patient safety or risk management in a regulated healthcare environment. - Strong experience of incident management, investigations, risk management and governance reporting. - Strong understanding of how clinical risk can arise at the intersection of technology, operational workflow and patient care. - Experience of working across clinical, operational and senior stakeholder groups to identify and reduce system-level risk. Desirable: - Experience in digital health, virtual care or another healthcare environment where technology directly affects clinical risk. - Familiarity with ISO 31000 principles. BENEFITS: - 28 days annual leave in addition to the normal bank holidays (pro-rated for part time hours) - Flexible working hours - Private Healthcare Insurance - Discount schemes - Employee Assistance Programme - Health and wellbeing scheme that provides free access to a confidential phoneline, GP and counselling services WORKING ARRANGEMENTS AND KEY TERMS: - 35 hours per week, Monday to Friday working 9.00am to 5.00pm with an unpaid lunch break of one hour - Must have the right to work in the UK. - A relevant level DBS check will be requested at the point of offer, and this is funded by Medefer. - Subject to two satisfactory employment references, one being the most recent employer. - Copies of relevant qualifications and professional registrations should be shared prior to the commencement of employment. - A private and confidential space to work in at home when working remotely. For further information and a job description, please contact our Talent Acquisition Manager, Georgina Procter at Georgina.Procter@medefer.com Medefer is a Disability Confident Employer. We commit to interviewing applicants who declare a disability and meet the minimum essential criteria for the job. If you would like to be considered under this scheme, please let us know in your application or by contacting our recruitment team. Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds. This job description is non-contractual and the postholder will be expected to perform additional duties and tasks that may be assigned by management from time to time to suit business needs. Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.

• Provide virtual specialist care to patients within your speciality • Review and triage referrals • Provide advice and guidance back to GPs, requesting and following up on investigations, and writing onward referrals to hospital departments where necessary • Recommend patients for telephone clerking assessments (by registrars and advanced nurse practitioners) • Follow up on the results of investigations with patients, GP’s, and hospital departments • Create an appropriate and comprehensive clinical management plan including prescribing • Document patient information and plans of care via Medefer’s Secure IT platform • Complete patient outcome data fields to enable tracking and feedback to NHS England

• Provide virtual specialist care to patients within your speciality • Review and triage referrals • Provide advice and guidance back to GPs, requesting and following up on investigations, and writing onward referrals to hospital departments where necessary • Recommend patients for telephone clerking assessments (by registrars and advanced nurse practitioners) • Follow up on the results of investigations with patients, GP’s and hospital departments • Create an appropriate and comprehensive clinical management plan including prescribing • Document patient information and plans of care via Medefer’s Secure IT platform • Complete patient outcome data fields to enable tracking and feedback to NHS England

About Medefer Medefer is a pioneer in virtual-first specialist healthcare. Founded by NHS consultants over a decade ago, we were delivering consultant-led virtual outpatient care well before “virtual hospitals” became a national priority. Our model has since been cited in government and NHS England material on the NHS Online vision as one of the service models informing this direction. We sit at the intersection of clinical provider and technology company. Our CQC-registered service is powered by Medefer’s own electronic health record and referral platform, connecting GPs, consultants, diagnostic providers and hospitals into a single coordinated system. This approach has won multiple national awards for elective recovery, innovation and impact, and we now serve both NHS partners and private patients across the UK. Medefer is built on three principles: innovate to solve real system problems, collaborate with clinicians and partners, and put patients first in every decision. As we scale across Integrated Care Systems and grow our private services, joining now means helping to define what modern specialist care looks like - and owning the financial strategy behind it. About the role: Consultant Urologist Our Consultants are responsible for providing virtual specialist care to our patients; reviewing and triaging referrals and providing advice and guidance back to GP’s, arranging and following up on investigations and writing onward referrals to hospital departments where necessary. You can work as many hours as you would like each week, with no minimum or maximum expectation, and you can decide the days and times you wish to work, whether that be evenings, weekends, or weekdays (providing patient cases are available). This is a fully remote role, and due to the nature of the role you must have a private and secure space from which to work with reliable internet access. Key Responsibilities - Provide virtual specialist care to patients within your speciality. - Review and triage referrals. - Provide advice and guidance back to GPs, requesting and following up on investigations, and writing onward referrals to hospital departments where necessary. - Recommend patients for telephone clerking assessments (by registrars and advanced nurse practitioners). - Follow up on the results of investigations with patients, GP’s and hospital departments. - Create an appropriate and comprehensive clinical management plan including prescribing. - Document patient information and plans of care via Medefer’s Secure IT platform. - Complete patient outcome data fields to enable tracking and feedback to NHS England. About You: You will be: - A Urology Consultant with a minimum of 12 months NHS experience at Consultant level - Registered with the GMC with an active licence to practice. - On the Specialist Register and be able to provide current documents in accordance with clinical competence requirements. - Have an interest in digital health, clinical informatics and in new ways of working. - Have exceptional interpersonal and communication skills, both verbal and written. - Possess excellent time management, planning, and prioritising skills. - Be detail oriented, able to process detailed information effectively, consistently, and accurately. For further information and a full job description, please contact Georgina, our Talent Acquisition Manager: Georgina.Procter@medefer.com Medefer is a Disability Confident Employer. We commit to interviewing applicants who declare a disability and meet the minimum essential criteria for the job. If you would like to be considered under this scheme, please let us know in your application or by contacting our recruitment team. Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.  Medefer is dedicated to ensuring the safety and well-being of everyone who uses the company services or work within the organisation. In this role, you’ll help us to protect vulnerable people from harm and abuse. We require all team members to follow local safeguarding policies and complete necessary training to maintain a safe, respectful and proactive environment. Background checks are mandatory for successful candidates, and a commitment to safeguarding practices is essential. Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.

About Medefer Medefer is a pioneer in virtual-first specialist healthcare. Founded by NHS consultants over a decade ago, we were delivering consultant-led virtual outpatient care well before “virtual hospitals” became a national priority. Our model has since been cited in government and NHS England material on the NHS Online vision as one of the service models informing this direction. We sit at the intersection of clinical provider and technology company. Our CQC-registered service is powered by Medefer’s own electronic health record and referral platform, connecting GPs, consultants, diagnostic providers and hospitals into a single coordinated system. This approach has won multiple national awards for elective recovery, innovation and impact, and we now serve both NHS partners and private patients across the UK. Medefer is built on three principles: innovate to solve real system problems, collaborate with clinicians and partners, and put patients first in every decision. As we scale across Integrated Care Systems and grow our private services, joining now means helping to define what modern specialist care looks like - and owning the financial strategy behind it. About the role: We are seeking expressions of interest from motivated and adaptable clinicians to join our innovative Virtual Gastroenterology Registrar Service, delivering high-quality patient care through structured telephone consultations. The role of a Medefer Registrar is to consult with patients remotely, obtaining more detailed information about their condition, following their GP referral to Medefer. This is then reviewed by our Consultants to support their clinical decision-making. You can work as many hours as you would like each week, with no minimum or maximum expectation, and you can decide the days and times you wish to work, whether that be evenings, weekends, or weekdays (providing patient cases are available). This is a fully remote role, and due to the nature of the role you must have a private and secure space from which to work with reliable internet access. Key Responsibilities - Clerking patients within your speciality via telephone assessment following a GP referral made to our Virtual Hospital. - Take a detailed patient history during clerking calls to support the Consultant to form a management plan for the patient. - Discuss risks and benefits of a surgical procedure or invasive test which has been recommended as a possibility by a Consultant, documenting the patient’s agreement in principle (please note all patients will be formally consented as per normal at a later stage). About You: You will be: - A Registrar with a minimum of 12 months' experience working in the NHS in the specified speciality. - Registered with the GMC with an active licence to practice. - Have an interest in digital health, clinical informatics and in new ways of working. - Have exceptional interpersonal and communication skills, both verbal and written. - Possess excellent time management, planning, and prioritising skills. - Be detail oriented, able to process detailed information effectively, consistently, and accurately. To express your interest, please submit your CV to this vacancy. For informal enquiries or further information, please contact our Talent Acquisition Manager Georgina: Georgina.Procter@medefer.com Medefer is a Disability Confident Employer. We commit to interviewing applicants who declare a disability and meet the minimum essential criteria for the job. If you would like to be considered under this scheme, please let us know in your application or by contacting our recruitment team. Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds. Medefer is dedicated to ensuring the safety and well-being of everyone who uses the company services or work within the organisation. In this role, you’ll help us to protect vulnerable people from harm and abuse. We require all team members to follow local safeguarding policies and complete necessary training to maintain a safe, respectful and proactive environment. Background checks are mandatory for successful candidates, and a commitment to safeguarding practices is essential.  Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.