Medefer logo
Medefer

Bringing Digital Outpatient Transformation to the NHS

Senior Business Analyst – Operations and Technology

Business AnalystBusiness AnalystFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

9 days ago

Salary

£55K - £65K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Business Analyst – Operations and Technology

Medefer

• Understand problems thoroughly before proposing solutions • Produce concise problem statements that include: what the issue is, the evidence, the likely root cause, and a recommendation on how to address it – whether that’s a process change, training, a system fix, or a combination. • Drive operational improvement • Translate needs into clear requirements (when technology change is the right answer) • Ensure appropriate clinical safety and information governance stakeholders are engaged for changes that affect clinical workflow, patient communications, reporting logic, or integrations, and that required evidence is captured before go-live. • Own delivery of your workstreams

Job Requirements

  • A minimum of five years’ proven experience as a business analyst, ideally in a regulated or safety-critical environment; healthcare experience is strongly preferred.
  • A demonstrated track record of independently diagnosing complex operational problems using evidence and structured analysis – with the confidence to reframe or push back on requests when the underlying problem is not yet well understood.
  • Strong process mapping and redesign skills – able to document complex pathways clearly and identify practical improvements.
  • Ability to write clear, unambiguous requirements and acceptance criteria that engineering teams can build from.
  • Good understanding of the software development lifecycle and how engineering teams work.
  • Strong stakeholder engagement skills – comfortable working with clinicians, operations staff, engineers, and senior leadership.
  • Exposure to formal improvement methodologies such as Lean, Six Sigma, or similar, applied in a real delivery context (desirable).
  • Practical experience using AI/LLMs in a work context (prompting, evaluating outputs, integrating into workflows) (desirable).

Benefits

  • Workplace pension scheme
  • 28 days annual leave in addition to the normal bank holidays (pro-rated for part time hours)
  • Flexible working hours
  • Private Healthcare Insurance
  • Discount schemes
  • Employee Assistance Programme
  • Health and wellbeing scheme that provides free access to a confidential phoneline, GP and counselling services

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