• Conduct engaging product demonstrations tailored to the client's needs. • Guide new clients through the onboarding process. • Lead and manage proof of concept projects for clients. • Identify opportunities for upselling within your portfolio. • Lead regular reviews with clients to discuss progress and strategies. • Foster and grow relationships with clients to ensure value from offerings. • Offer continuous high-level support to clients.

• Lead and coordinate successful rollouts of Shift solutions, including preparing and sharing launch materials, creating or adapting workflows, generating rollout ideas, training end users, and attending launch events (virtual or in person) • Coordinate resources across Shift (subject-matter experts, technical support, engineering, etc.) to resolve client issues and meet delivery commitments • Assess clients’ Anti-Fraud, Claims and Underwriting management strategies and recommend ways Shift products can improve outcomes through increased adoption or configuration changes • Provide performance updates to project teams and executive-level client leaders (regular business reviews or summaries) focused on adoption trends, business impact, risk areas, and next steps for deeper engagement • Drive client retention and growth by proactively understanding client goals, measuring success, and recommending solutions that increase value and renewals • Act as the voice of the customer by collecting feedback on the customer experience, and product functionality, and communicating prioritized insights to Shift leadership teams • Identify and cultivate client advocacy opportunities (testimonials, case studies, references, speaking opportunities) and manage the process to secure them

Antenna is the leading provider of data and analytics for subscription media services in the U.S. Antenna's standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are trusted by some of the most recognized and respected brands across media and entertainment sectors. Using a proprietary AI-powered approach, Antenna connects subscription activities with real consumer viewership to provide services, studios, and creators with an unmatched, market-wide view of subscriber behaviors to better understand acquisition, retention, and engagement. We're looking for a Customer Success Manager who will be responsible for growing and managing our most critical customer relationships. You will be an expert and an advocate of our customer’s business needs and will work to utilize the entire suite of Antenna data, metrics, and resources to meet their needs. You will collaborate regularly with the co-founders, Analytics, Product and Sales teams to ensure Antenna is delivering on our promise to our customers and building the must-have data products. You will report to Senior Customer Success Manager. Antenna is remote-first and welcomes applicants from anywhere in the United States. What You’ll Do Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products. Know their workflows and challenges and where Antenna data can deliver value Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data Collaborate with the full commercial team to expand customer relationships and execute on growth strategies. This includes managing customer health and project managing custom data requests Effectively onboard, guide, and support our customers through the full customer lifecycle. Showcase how Antenna can support strategic decision making ' Be the voice of the customer for the Antenna org – partner closely with the product team to provide quick but comprehensive feedback loops, give inputs that drive prioritization of new product features, etc. At the same time, fully understand the required trade offs and timelines that are needed by the product team Contribute to our evolving customer success playbook, sharing insights to ensure we’re adopting best practices to drive adoption and success for all customers Who You Are Compensation: Total annual earnings range from $75,000 to $100,000, which includes a base salary and a performance-based quarterly bonus. In addition, our incoming Customer Success Manager is eligible for company equity. The final compensation will be determined after evaluating a candidate’s experience, skills, etc. About Antenna Antenna is the leading provider of data and analytics for the U.S. Subscription Economy. Our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are used by some of the most trusted brands across media and entertainment sectors to better understand subscriber behavior and successfully navigate the rapidly changing consumer subscription landscape. Founded in 2019 by Jonathan Carson, a successful serial entrepreneur with deep roots in data and analytics, and Rameez Tase, a seasoned executive in media and analytics, Antenna’s mission is supported by top investors with global expertise in media and technology: Raine Ventures, BDMI, UTA Ventures, and many more. Antenna is powered by a dedicated group of individuals who are intellectually curious, passionate about service, and committed to supporting the needs of Antenna clients and each other every day. As a small remote-first team, Antenna team members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team. https://www.antenna.live/

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships. • Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs. • Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills. • Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction. • Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients. • Become fluent in healthcare claims data as relevant to Company’s specific use case. • Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed. • Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/Brokers, Advisors, all necessary documentation and other items in order to intake high-quality claims and health Plan data. • Utilize Bluespine software to create insights that inform decision-making, cost-saving strategies, and enhanced plan management. • Collaborate with internal teams to ensure the timely and successful delivery of results and insights. • Review client feedback and performance metrics to ensure solutions meet or exceed expectations. • Partner with the sales and solutions teams to develop strategic plans that address client goals. • Plan and lead client update presentations as well as ad hoc client meetings and written communications. • Assist the team in developing marketing initiatives, increasing business success, and enhancing sales. • Translate complex data insights into clear, actionable reports and presentations for non-technical stakeholders. • Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities. • Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise. • Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects. • Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction. • Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction. • Delegating tasks effectively and managing team dynamics. • Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions. • Contribute to team-wide best practices, sharing insights and strategies to enhance client success. • Develop and maintain strong executive relationships.