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Offering full-service assessment development, delivery, and proctoring solutions across the world
Customer Success Associate I
Location
India
Posted
74 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Success Associate I
Meazure Learning
• Drive customer success as the first point of contact for customers in named accounts. • Serve as the primary liaison in sustaining exam volume within current partner accounts. • Protect business with current partners to ensure they won’t be tempted to use a competitor. • Manage anywhere between 10-50 small-market accounts and a typical portfolio between $1M-$2M in annual revenue. • Represent Meazure Learning at meetings with accounts. • Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis. • Provide ongoing education and training on Meazure Learning products in conjunction with Customer Education Team. • Partner with Director, Customer Engagement on projects / programs; providing feedback and ideas for customer engagement. • Drive customer engagement by promoting resources/programs/surveys etc. • Communicate with accounts as needed to discuss goals, develop a success plan, co-present and conduct training using Insight reports, Tableau expertise, and operational understanding of the client. • Forecast volumes for the assigned book of business for a rolling twelve-month basis. • Drive adoption across other segments within the account. • Set and manage partner expectations. • Regularly collaborate with the Partnership team to discuss and strategize and provide updates on relationships with current and future partners. • Prioritize and respond to inbound customer inquiries. • Connect with customers to offer insight and provide additional resources, as needed (both proactive and reactive). • Assist team members with day-to-day questions and connect with them in the event the manager is tied up in other meeting. • Have extensive knowledge of all the services Meazure provides – Online Proctoring (OLP), Test delivery, Testing centers, etc. • Assist with program timeline created and adherence for multi-service clients. • Define possible client solutions and customer experiences and help clients envision future states and value propositions. • Track and improve on churn rate and satisfaction scores in assigned accounts. • Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions of ongoing account and develop and oversee mitigation measures to turn risks into opportunities.
Job Requirements
- 1+ years of experience in a remote customer success role, with a passion for helping others succeed. (MBA Fresher would be considered)
- Communicates clearly and effectively in English, both in writing and verbally.
- Is comfortable with technology and proficient in web-based applications, Google Apps, and Microsoft Office Suite.
- Is great at building relationships and connecting with people on a personal level.
- Can juggle multiple priorities, manage different client needs, and stay organized even when things get busy.
- Knows when to escalate an issue and when to take immediate action to resolve it.
- Is solution-focused, always looking for ways to improve and drive growth.
- Can build credibility quickly with clients, using problem-solving skills to gain trust and keep things moving forward.
- Has a keen eye for market trends and can adapt quickly to shifting priorities.
- Can manage multiple accounts and relationships at once, always keeping track of details.
- Represents Meazure Learning with professionalism and a positive attitude.
- Approaches people and situations with patience, empathy, and a willingness to understand before making decisions.
- Is a logical problem-solver who stays calm when troubleshooting and working through challenges.
- Can work remotely during the hours of 8:00am – 5:00pm EST Monday through Friday.
Benefits
- Company Sponsored Health Insurance
- Competitive Pay with room for growth
- A Healthy Work Culture that celebrates and supports each team member
- A Fun Atmosphere where we celebrate achievements and foster a positive environment
- Performance-Based Bonuses to reward your hard work and dedication
- Career Growth Opportunities with the chance to develop and grow within our organization
- Learning & Development to help you advance in your career and achieve your professional goals
- Referral Award Program for referring great talent to join our team
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