Make Me Local

Role Description We are seeking a highly capable Mid-Level Zoho and AI Automation Specialist to take ownership of our Zoho One ecosystem and help systemise, automate, and scale operational workflows across the business. This role is focused on creating a centralised operational environment using Zoho One as the core business platform, while integrating AI-assisted workflows and modern automation tools such as n8n, ChatGPT, Claude, Microsoft 365, and SharePoint. You will work closely with leadership to design and implement operational automations based on clearly defined business requirements and workflows. The role will involve translating operational processes into scalable systems that reduce manual administration, improve visibility, and ensure consistency across departments. The ideal candidate will be a strong Zoho expert first, with practical experience building no-code and low-code automations, as well as integrating multiple business systems together. This is a full-time, long-term role requiring strong communication, process-thinking, problem-solving, and operational awareness. Key Responsibilities - Zoho One System Ownership - Manage, configure, and optimise the Zoho One ecosystem across the business. - Ensure Zoho operates as the single source of truth across operational workflows. - Build and maintain scalable processes within the following Zoho applications: - Zoho CRM - Zoho Projects - Zoho Flow - Zoho Analytics - Zoho Desk - Zoho Sign - Zoho People - Zoho Recruit - Zoho Vault - Zoho CPQ - Create structured workflows for sales, onboarding, account management, service delivery, finance, operations, HR, and management reporting. - Maintain clean operational structures, permissions, pipelines, and automation logic. - Workflow Automation and Process Engineering - Build and maintain automated workflows that reduce manual administration and remove reliance on memory-based task management. - Create automation systems that automatically: - Generate tasks - Assign responsibilities - Track due dates - Trigger notifications - Escalate overdue actions - Send automated communications - Translate operational requirements into scalable automation logic. - Improve workflow visibility across departments. - Ensure operational processes run consistently, regardless of the team member involved. - Optimise and simplify existing workflows where possible. - AI and Intelligent Automation - Implement AI-assisted operational workflows using tools such as ChatGPT and Claude. - Assist in designing AI-supported business processes based on leadership requirements and operational goals. - Build intelligent automations using platforms such as: - n8n - Zoho Flow - Zapier - Create AI-assisted workflows for: - Task generation - Communication drafting - Workflow routing - Operational assistance - Internal productivity improvements - Assist with integrating AI capabilities into existing operational systems. - Continuously research and identify opportunities where AI and automation can improve operational efficiency. - Microsoft 365 and System Integrations - Configure and maintain integrations between Zoho and external systems, including: - Microsoft 365 - SharePoint - Microsoft Teams - Business WhatsApp platforms - Ensure data consistency between systems. - Build and maintain webhook, API, and automation-based integrations where required. - Troubleshoot integration failures and workflow issues. - Assist with centralising communication and operational visibility across platforms. - Reporting, Visibility and Operational Support - Build dashboards and reporting systems for leadership visibility. - Create operational KPI tracking and workflow reporting. - Assist with automation-based reporting and notifications. - Support departments with process improvements and operational efficiencies. - Ensure operational data remains accurate, organised, and visible. Qualifications - 3+ years’ proven experience working within Zoho ecosystems, workflow automation, business systems, or operational automation roles. - Strong hands-on experience with Zoho One applications, particularly Zoho CRM, Zoho Projects, Zoho Flow, Zoho Analytics, and Zoho Desk. - Experience building automations using no-code or low-code platforms such as n8n, Zoho Flow, Zapier, or similar tools. - Practical understanding of AI tools such as ChatGPT and Claude, including how they can support business operations and workflow automation. - Experience integrating multiple business systems and platforms. - Familiarity with Microsoft 365, SharePoint, Teams, and related integrations. - Comfortable working with APIs, webhooks, triggers, and automation logic. - Strong operational and process-thinking mindset, with the ability to understand business workflows and convert them into scalable systems. - Strong troubleshooting and problem-solving skills across automations, integrations, and operational workflows. - Good written and verbal communication skills, with the ability to work closely with leadership and operational teams. - Strong organisational skills, attention to detail, and structured thinking. Requirements - Experience with n8n self-hosted environments. - Familiarity with basic scripting or logic-based automation concepts. - Understanding of CRM architecture and operational design. - Experience working with operational reporting and KPI dashboards. - Knowledge of business process mapping and documentation. - Familiarity with WhatsApp integrations and communication automation. - Experience working within agencies or operationally complex businesses. - Exposure to AI-assisted productivity systems and workflow optimisation. - Basic understanding of SQL, databases, or API authentication methods. - Understanding of scalability, automation governance, and operational standardisation. Working Expectations - Full-time role, 40 hours per week. - UK business hour overlap required. - Long-term position with ongoing operational ownership responsibilities. - Work closely with leadership to implement and improve operational systems. - Maintain high responsiveness and accountability across projects and workflow implementations.

Role Description This is a remote position. As an Account Strategist at Make Me Local, you own client outcomes end-to-end and act as the single point of truth for your portfolio of up to 25 accounts. This role combines client leadership, SEO and content strategy ownership, delivery accountability, and commercial control. You are responsible for translating client goals into evidence-led SEO strategies and building rolling 6-month plans aligned to scope and budget. You will: - Lead all client communication with authority and clarity - Set expectations around scope, priorities, and trade-offs - Own SEO performance and commercial outcomes - Make confident prioritisation decisions based on impact, effort, risk, and opportunity - Maintain clear, credible, and commercially grounded client narratives Qualifications - 5+ years in digital marketing - 2+ years specialising in SEO - Agency experience (preferred) - Proven experience owning SEO strategy and outcomes Requirements - Strong understanding of GA4, Google Search Console, SEMrush, Screaming Frog - Ability to translate data into clear strategic decisions - Confident communicating with non-technical stakeholders - Strong prioritisation and decision-making ability - Excellent written and verbal communication skills - Commercial awareness (scope, budget, ROI, trade-offs) - Ability to manage multiple client accounts effectively Benefits - Meet client retention and NPS targets - Deliver 100% of client reviews on time - Ensure all clients have defined KPIs and strategies - Maintain full CRM and time-logging compliance - Conduct monthly client health checks - Achieve upsell/cross-sell targets - Maintain debtor days ≤ 30 Growth & Development - Minimum 4 hours per month dedicated to professional development - Apply new learnings to client strategies each quarter - Attend 2 digital marketing conferences per year - Ongoing coaching, 1:1s, and team collaboration Working Style & Environment - High ownership and autonomy across client accounts - Strategic (not reactive) way of working - Focus on outcomes, not just output - Collaborative work across SEO, PPC, and Content teams - Clear processes and systems (Zoho-based accountability) Company Values Professional + Tailored + Effective + Customer Focused + Accountable = Always exceeding expectations and delivering results

This is a remote position. Job Title Technical Delivery Manager (WordPress) Location Remote Working Hours Full-time, aligned to business and operational requirements. Salary Dependent on level of experience Start Date As soon as possible The Role Make Me Local is looking for a highly capable Technical Delivery Manager (WordPress) to take ownership of how our websites are built, delivered and scaled. This role combines technical oversight with operational leadership. You will act as the technical authority across our WordPress delivery function, setting clear standards, guiding technical decision-making and ensuring websites are built to a consistently high standard across performance, scalability, security and SEO. Alongside this, you will lead the day-to-day operational management of the delivery teams, bringing structure to planning, resourcing and execution. You will drive accountability, improve processes and ensure work is delivered efficiently without compromising on quality. This is a leadership role, not a coordination role. You will play a key part in defining standards, improving performance and shaping how the delivery function operates as the business grows. Make Me Local Values At Make Me Local, we look for people whose approach to work reflects our core values: - We Focus on Real Business Results - Smart Tech, Human Thinking - Clear, Honest and Human - We Think Like Growth Partners - We Own the Outcome - We’ve Got Each Other’s Backs Requirements Delivery Operations & Workflow Management - Own resource planning, capacity planning and team utilisation across the delivery function - Ensure work is prioritised, scheduled and allocated effectively - Maintain clear visibility of work in progress across delivery teams. - Identify and address delivery bottlenecks proactively - Help ensure deadlines and delivery standards are consistently met - Balance workloads to support efficiency without creating burnout Team Leadership & Performance Management - Manage, support and develop team leads across the delivery function. - Conduct regular 1:1s, performance reviews and development planning - Drive accountability for delivery performance and quality - Oversee holiday planning, availability and team structure - Support succession planning and long-term team growth - Help build a culture of ownership, accountability and continuous improvement WordPress Technical Oversight & Standards - Define and maintain WordPress development standards and best practice - Ensure websites are built using consistent, maintainable, scalable and secure approaches - Act as a technical escalation point for complex challenges - Support team leads with technical blockers and implementation decisions. - Guide decisions on theme architecture, build approach, plugin selection, hosting environments and infrastructure - Ensure consistency across frameworks, deployment processes and maintenance practices Technical SEO Oversight - Ensure websites are developed with strong technical SEO foundations from the outset - Embed SEO best practice into development standards, including site architecture, URL structure, internal linking, crawl-ability and indexation - Oversee implementation of metadata, canonical tags, robots directives and schema markup where required - Support strong organic performance, search engine accessibility and long-term scalability - Act as a checkpoint to reduce SEO-related technical issues before launch or deployment Quality Control & Continuous Improvement - Ensure work meets expected standards across delivery, technical quality and SEO readiness - Identify inefficiencies and improve processes and workflows - Drive improvements in how websites are built, deployed and maintained - Help continuously raise standards across delivery and technical output Reporting & Performance Tracking - Track and report on delivery performance, team utilisation and workload distribution - Provide clear operational visibility to the Head of Product Delivery - Use data and reporting to support resource planning, process improvement and performance decisions Skills & Competencies Technical Skills & Experience We are looking for someone who can demonstrate: - Strong experience in delivery, operations or project management leadership - Proven ability to manage multiple work-streams, priorities and competing demands - Strong experience in capacity planning, workload management and utilisation oversight - Experience managing team leads or senior team members - Strong understanding of WordPress development environments and build best practice - Knowledge of theme structures, plugin ecosystems, hosting environments, infrastructure and website performance optimisation - Understanding of website security best practice and maintainable build standards - Ability to review, challenge and guide technical decisions without needing to be hands-on day to day - Strong understanding of technical SEO within a development environment - Knowledge of Core Web Vitals, crawl-ability, indexation, site architecture, internal linking and technical on-page factors - Ability to ensure websites are built to support strong search performance from day one - Ability to use data and reporting to improve operational performance Competencies & Behaviours We are looking for someone who: - Is highly organised and able to manage multiple priorities in a structured, process-driven way - Takes a proactive approach and identifies issues, risks and bottlenecks early - Communicates clearly and professionally, aligning people, priorities and expectations - Uses sound judgement and common sense when making decisions - Is confident holding others accountable while supporting development and growth - Focuses on work that delivers real commercial and operational value - Takes ownership, follows through on commitments and keeps others informed - Is solutions-focused and able to improve systems and ways of working. - Builds scalable processes rather than relying on reactive fixes - Works collaboratively and builds positive, productive relationships across teams - Maintains professionalism and composure under pressure - Shares knowledge and contributes positively to the wider team. Benefits