Loula

Role Description We're hiring Loula's founding Head of Operations. Loula's operations are powered by a strong team of individual contributors doing incredible work — but the business has grown to a point where we need someone whose job is to make sure the pieces fit together. Right now, our credentialing, provider success, revenue cycle, and patient operations functions each have great people executing within them. What's missing is the connective tissue: someone who owns how these functions interact, surfaces gaps before they become problems, builds the processes that don't yet exist, and manages a team of four who are doing some of the most important work at Loula. This is a player-coach role. You'll manage people and you'll also do the work. You'll think at the systems level and you'll get into the details when it matters. You'll report directly to the CEO and help shape what Loula's operational foundation looks like as we scale. What You'll Do - Team & People Management - Manage four direct reports: two Provider Success Managers, one Credentialing Manager, and one Care Navigator. - Ensure each team member is clear on priorities, has what they need to execute, and is developing in their role. - Connect the work across functions so handoffs are smooth and nothing falls through the cracks. - Revenue Cycle Management - Own the pre-submission pipeline: ensure eligibility verification, pre-claim work, and claim submission processes are running smoothly and issues are caught and resolved quickly. - Understand how Candid Health works, identify gaps, and improve the processes around it. - Manage Loula's relationship with our post-submission RCM vendor, tracking their performance, holding them accountable, and escalating issues as needed. - Build operational structure around RCM workflows that currently sit in informal ownership, with a long-term goal of hiring a dedicated RCM lead. - Provider Success & Credentialing - Own operational outcomes for provider onboarding and credentialing: pipeline health, timeline, and quality. - Support the Provider Success team in building and refining the systems, resources, and SOPs that help doulas successfully navigate insurance. - Ensure the credentialing pipeline is prioritized, tracked, and moving efficiently. - Patient Operations - Stand up the operational infrastructure for Loula's patient referral and care navigation function, a new and growing line of business. - Partner with the Care Navigator and cross-functional teams to build the workflows, SOPs, and tools this function needs to scale. - Own the operational roadmap for patient operations as this part of the business develops. - Process & Systems - Identify where process is missing, informal, or unclear and build what's needed. - Create and maintain documentation so that how Loula operates is visible and accessible. - Flag operational risks and inefficiencies to leadership before they become blockers. Qualifications - A player-coach: you're energized by managing a team and also by doing the work yourself, especially when something needs to get built from scratch. - Highly organized and systems-minded: you see how things connect, notice when they don't, and know how to fix it. - A strong communicator and manager: your team feels supported, aligned, and knows exactly what they're working toward. - Comfortable with ambiguity: you don't need perfect information to make good decisions or move forward. - Curious and detail-oriented: you care about getting things right and will dig into the nuances of a workflow, a vendor relationship, or a process gap until it's resolved. - Mission-driven: you care about perinatal health equity and understand that great operations directly expand access to care for families. Requirements - You have 5+ years of experience in healthcare operations. - You've been an early operator at a startup — you know what it means to build systems from scratch, operate without a complete playbook, and scale a function through periods of rapid change. - Managed a team and helped each person grow, prioritize, and execute well. - Owned complex operational workflows end to end, including building processes where none existed. - Worked across functions to solve problems that don't belong to any single team. - Navigated a fast-moving, early-stage environment where priorities shift and the answer isn't always obvious. - Bonus: direct experience in payer contracting, revenue cycle management (including familiarity with Candid Health), or provider credentialing workflows. Benefits - Competitive salary commensurate with experience - Generous equity package - Unlimited PTO - Medical, dental, and vision coverage — FSA & HSA options - Access to One Medical, Talkiatry, Peloton, Kindbody, and more - Short & Long term disability insurance, Life insurance - Team fun! Dinners, activities, retreats Company Description Loula is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to building a diverse and inclusive team.

💼 The Role We're hiring Loula's founding Provider Success Manager — the first person dedicated to making sure every doula who joins our network feels supported, set up for success, and genuinely excited to work with us. This is a high-ownership role at a company that's still early enough that you'll shape how this function is built. You'll design the systems, write the playbooks, and set the standard for what great provider success looks like at Loula — then run it day to day. You'll own onboarding end-to-end, serve as the primary point of contact for our doula community, and be a key voice internally on how we can make our providers' experience better. You'll be joining a small, mission-driven team where your judgment will be trusted, your ideas will shape how we grow, and your care for providers will ripple out to the families they serve. 🚀 What You'll Do Onboarding & Credentialing - Lead onboarding calls that set doulas up for success from day one — walking them through the process with clarity, patience, and genuine care. - Review onboarding applications and proactively help providers clear hurdles like missing documentation, so no one falls through the cracks. - Own the credentialing pipeline end-to-end: compile and submit applications to payers using Loula's automated tools, track statuses, and follow up consistently until every doula is credentialed and ready to bill. - Build and maintain onboarding resources — guides, videos, workflows, and FAQs — that empower doulas to navigate the process with confidence, even without hand-holding. - Identify bottlenecks in onboarding timelines and partner with Sales and Ops to continuously improve the experience. Customer Experience & Community - Be the primary point of contact for our doula community — responsive, reliable, and genuinely invested in their success. - Use proactive outreach to check in on onboarded doulas, support their continued engagement with Loula's tools, and help them grow their practices by leveraging insurance reimbursement. - Foster a sense of community and belonging among Loula's provider network, so doulas feel like partners — not just users of a platform. - Collaborate with the team to build SOPs and support workflows that enable consistent, high-quality responses at scale. Cross-Functional Collaboration & Strategy - Partner with Sales on smooth handoffs from contract close to onboarding launch, troubleshooting collaboratively when issues arise. - Serve as the voice of the provider internally — sharing trends, friction points, and feedback from the field with Product, Ops, and Research to improve tooling and the overall provider experience. - Contribute to cross-functional initiatives aimed at improving onboarding, retention, and long-term provider satisfaction. 🌱 You Are - Relationship-first. You're energized by being the go-to person for a community you care about — answering questions, removing obstacles, and building genuine trust with the providers you serve over time. - A systems thinker who can execute. You don't just identify problems — you design the process to fix them and follow through until it sticks. - A clear, confident communicator. You can make complex insurance and credentialing concepts feel approachable, and you're equally comfortable advocating for providers in cross-functional conversations with ops, product, and engineering. - Energized by early-stage environments. You see ambiguity as an opportunity, not a blocker — you're the kind of person who gets excited about building something from scratch and creating structure where there wasn't any before. - Mission-driven. You care deeply about perinatal health equity and provider empowerment — and that care shows up in how you do your work. 🛠️ Your Experience You have 3–7 years of experience in customer success, onboarding, account management, or operations — ideally in a healthcare setting, though we're open to adjacent backgrounds if you're genuinely excited about the space. Specifically, you've: - Supported providers, patients, or other stakeholders directly and know how to prioritize, troubleshoot, and escalate in real time - Built or significantly improved workflows, documentation, or systems to help a team scale - Collaborated across functions to solve problems and drive improvements - Managed a book of relationships with professionalism and strong follow-through 💟 Compensation & Benefits - $100,000+ annual salary - Generous equity package - Unlimited PTO - Medical, dental, and vision coverage - FSA & HSA options - Access to One Medical, Talkiatry, Peloton, Kindbody, and more - Short & Long term disability insurance, Life insurance - Team fun! Dinners, activities, retreats 📍 Location California or New York preferred but remote is welcome. Loula is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to building a diverse and inclusive team.

💼 The Role We're hiring Loula's founding Payer Strategy & Partnerships Lead! This is someone who thrives at the intersection of strategy, contracting, and execution. You'll own Loula's payer ecosystem. This means identifying and negotiating contracts with health plans, maintaining relationships with 20+ payer organizations in California, and building the operational infrastructure that helps these partnerships run smoothly. In addition to securing high impact payer contracts, you're building long-term, collaborative relationships where payers see Loula as a trusted partner who makes their job easier, and we see them as allies in expanding access to doula care. This is a 0-to-1 role with significant strategic influence. You'll create the playbook for how we work with health plans, then execute it day to day. You'll also serve as the internal expert on everything payer-related, ensuring Loula’s customer success, product, engineering, and revenue cycle teams know how we work with each plan. Your work directly expands the number of families doulas can serve, which means you're positively impacting one of the biggest barriers to building a sustainable doula practice. 🚀 What You'll Do Strategic Ownership - Lead payer expansion strategy by identifying which health plans to pursue each quarter based on market size, reimbursement rates, member demographics, and strategic fit. - Negotiate contract terms with health plans on reimbursement rates, credentialing requirements, claims processes, and payment timelines. - Create repeatable processes for how Loula identifies, launches, and scales payer partnerships. - Present quarterly payer strategy recommendations to leadership including contract priorities, revenue projections, and risk assessments. Payer Operations - Own plan launch operations for every new contract. This includes mapping out launch timelines and action items, coordinating with Product, Engineering, and Operations to solidify cross-functional requirements, working with Candid Health on EDI/EFT enrollments, and managing internal and external communications to ensure providers and stakeholders are ready for go-live. - Create and maintain an internal "Payer Playbook": comprehensive documentation for all 20+ health plans covering contract nuances, reporting and billing requirements, credentialing processes, fee schedules, and key contacts. Relationship Building & Management - Serve as the primary point of contact for 20+ Medicaid and commercial payer organizations, building collaborative and growth-oriented relationships. - Conduct regular check-ins with key payer contacts to review performance, identify opportunities for deeper collaboration, and explore pilot programs or expanded partnerships. - Navigate payer organizations to identify and build relationships with the right stakeholders across credentialing, provider relations, network development, and population health. - Advocate for Loula in contract discussions and partnership development, while addressing operational issues with professionalism and persistence when they arise. Cross-Functional Collaboration - Support the Provider Success team with developing onboarding resources to support doulas with working with each different plan. - Serve as the voice of payer dynamics internally — sharing trends, friction points, and opportunities with Product, Engineering, Provider Success, and Revenue Cycle to improve tooling and the overall payer experience. - Enable Credentialing and Revenue Cycle teams with payer-specific guidance on requirements, timelines, and process optimization strategies. 🌱 You Are - Strategic and execution-oriented. You think of the big picture and get into the weeds. You design systems, build processes, and run them yourself. You're equally energized by mapping out a long-term strategy and solving the tactical problem right in front of you. - Fast and precise. You move quickly and execute with accuracy, even when external stakeholders operate on slower timelines. You're skilled at identifying the highest impact work and prioritizing ruthlessly to maintain momentum and deliver high-quality results. - A masterful relationship builder and communicator. You manage complex, high-stakes partnerships with clarity, empathy, and confidence, communicating effectively across different channels and audiences . You balance relationship warmth with business rigor, maintaining friendly stakeholder connections while also pushing critical business initiatives forward. - Energized by early-stage environments. You see ambiguity as an opportunity. You're the kind of person who gets excited about building something from scratch and creating structure where there wasn't any before. - Mission-driven. You care deeply about perinatal health equity and provider empowerment, and that care shows up in how you do your work. 🛠️ Your Experience You have 4-8 years of experience in healthcare payer relations, payer contracting, healthcare go to market, provider network management, or healthcare operations. Specifically, you've: - Managed external partnerships or stakeholder relationships with professionalism and strong follow-through - Built workflows, documentation, and systems to increase visibility and help teams scale - Collaborated across functions to solve problems and drive improvements - Navigated complex organizations with competing priorities and multiple stakeholders - Negotiated contracts, agreements, or terms (or will use your resources to learn quickly), preferred if experience in the California market - Been an operator on a founding team or early employee at a startup 💟 Compensation Benefits - $150,000+ annual salary - Generous equity package - Unlimited PTO - Medical, dental, and vision coverage - FSA & HSA options - Access to One Medical, Talkiatry, Peloton, Kindbody, and more - Short & Long term disability insurance, Life insurance - Team fun! Dinners, activities, retreats 📍 Location California or New York preferred but remote is welcome. Loula is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to building a diverse and inclusive team.

💼 The Role We're hiring a Provider Growth Associate (Account Executive) to work closely with Loulaʼs Founding Sales Lead to grow our doula provider network and build referral partnerships with community-based organizations and healthcare providers. Youʼll play a critical role in expanding our reach and strengthening our connections with birth workers and local partners who serve pregnant and postpartum families. 🚀 What Youʼll Do - Use a consistent and thoughtful outreach process (via email, phone, social media, and LinkedIn) to connect with independent doulas, doula collectives & training programs, and community partners. - Educate prospective doulas about Loulaʼs platform, clearly communicating our value and answering initial questions via email and phone. - Prepare qualified leads for onboarding by scheduling intro calls with our onboarding team, preparing relevant materials, and answering initial questions, ensuring smooth handoffs for next steps. - Maintain accurate records of outreach and lead status in our CRM and keep follow-ups consistent and organized. - Identify and engage promising referral partners – including midwifery practices, perinatal clinics, and community organizations – to develop ongoing partnerships. - Surface insights and feedback from sales efforts to help inform our messaging and growth strategy. - Maintain up-to-date knowledge of our services, target audiences, and markets to serve as a trusted and informed point of contact for prospective doulas and partners. 🌱 You Are - Self-starting and resilient: You're an ambitious go-getter and comfortable working independently in a fast-paced and ambiguous early-stage environment. You’re comfortable hearing “No” and can bounce back when things don’t go your way. - Relationship-first: You’re skilled at building genuine connections with prospective leads and partners – nurturing relationships from first contact to first client served on Loula’s platform. You understand how to build and maintain relationships with warmth and professionalism. - A skilled operator: You can balance the art of relationship building with the complex operations of managing several ongoing workstreams and accounts at once. - A strong communicator: You can quickly understand and clearly explain complex ideas, build trust quickly, and tailor your approach to your audience. You’re comfortable thinking on your feet and are excited about trying new approaches. - Mission-aligned: You care deeply about perinatal health equity, community-based care, and supporting birth workers. 🛠️ Your Experience You have 1-3 years experience in consultative sales or consumer sales (bonus points if you’ve done this in a startup environment before). Ideally you’ve worked in a healthcare setting at some point in your career, though we're open to adjacent backgrounds if you're genuinely excited about becoming an expert in the space! Specifically, you’ve: - Conducted introductory sales or consultative calls to qualify leads, understand needs, and educate potential users/stakeholders on the value of a product. - Nurtured relationships and closed deals. - Worked in an early-stage environment to build out new sales channels, launch in new markets, or improve processes to boost sales conversion. - Collaborated cross-functionally with onboarding and marketing teams to improve customer conversion and experience. 💟 Compensation & Benefits - Generous equity package - Unlimited PTO - Medical, dental, and vision coverage - FSA & HSA options - Access to One Medical, Talkiatry, Peloton, Kindbody, and more - Short & Long term disability insurance, Life insurance - Team fun! Dinners, activities, retreats 📍 Location California or West Coast preferred, but New York or remote is welcome. Loula is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to building a diverse and inclusive team.

💼 The Role We are looking for a mission-driven, full-stack software engineer with 4+ years of professional experience to join Loula as a full-time founding software engineer. This role is perfect for someone who is passionate about their work making a positive impact and who's excited about having autonomy and ownership at an early-stage startup. You'll be joining a small team of founding engineers, where you'll not only drive the product forward but also help shape Loula's culture and future. 🚀 What You'll Do - Implement software architecture: Design and develop the foundational architecture of Loula's software systems. - Lead product development: Drive the development of Loula’s platform, including front-end and back-end components. - Define the product roadmap: Collaborate closely with the founding team and Loula customers to draft, develop, and refine a robust product roadmap. - Talk to customers: Conduct user interviews, shadow users, and implement feedback to continuously improve the product. - Technical Leadership: Take ownership of a portion of the tech stack and ensure the systems are simple, extensible, and scalable. 🌱 You are - An experienced full-stack software engineer who’s built products from the ground up. Bonus points if you've worked in startups, worked on early-stage products through launch, led a technical team, and/or worked in digital health before. - Energized by a user-centric product development approach. You love talking to customers to understand their needs, how they think, and how they use the product to inform the the product roadmap. - Independent and proactive. You are able to work independently and without explicit direction to make well-informed decisions and deploy key projects without sacrificing quality. - Mission driven. Working with health insurance isn't the most glamorous path, but you are deeply driven by our mission to improve health outcomes for new families by empowering the professionals who care for them. You bring an ownership mentality, collaborative approach, and positivity and optimism to the work. 🛠️ Your Experience You have 4+ years of software engineering experience , building scalable systems from the ground up. Ideally you've built in the healthcare space before, but we're open to adjacent backgrounds if you're genuinely excited about the space. Specifically, you've: - Built products from the ground up at early-stage startups or you've been a member of an early founding team at a startup. - Prioritized, scoped, and planned new products and features in collaboration with product management, user research, and design teams. - Collaborated cross-functionally with sales, operations, and customer success teams to build internal tools and make product improvements. 💻 Tech Stack - Frontend: React, Vercel - Backend: Typescript, NestJS, Drizzle ORM - CI/CD: Docker/Dockerhub, Github actions - Database: Postgres - Hosting provider: AWS, Aptible - Internal tooling: Retool 💟 Benefits - $140k+ annual salary - Generous equity package - Medical, dental, and vision coverage - FSA & HSA options - Access to One Medical, Talkiatry, Peloton, Kindbody, and more - Short & Long term disability insurance, Life insurance - Unlimited PTO - Team fun! Dinners, activities, retreats 📍 Location California or New York preferred but remote is welcome. Loula is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to building a diverse and inclusive team.