Logile, Inc.

Role Description Logile’s Delivery team partners with retail clients of a wide variety and guides customers along their entire journey of the Logile Roadmap. As a part of Customer Experience, this team supports all client delivery engagements focused on improving operational efficiency, improving customer and employee experience, and implementing workforce management software. Program Managers oversee project deliveries, managing and coordinating the entire implementation of Logile’s solutions. They will also lead all project governance activities, helping to manage key project processes, identifying and managing issues and risks, and ensuring all project documentation is kept up to date. Program Managers have more experience and proficiency than Project Managers, which enables them to lead larger and/or more complex projects than a Project Manager. - Managing cross-functional deployment teams comprised of Solution Analysts, Solution Consultants, Senior Solution Consultants, Data Engineers and Trainers. - Developing and administering project plans encompassing all phases of software or solution implementation, training, change management, and roll out. - Gaining baseline proficiency in the use and configuration of all Logile software modules. - Defining delivery team and customer team roles and responsibilities. - Establishing clearly defined project milestones and delivering steering team updates of milestone progress and risk mitigation. - Coordinating with customer project management to schedule required customer team activities. - Ensuring quality and timely completion of all deliverables. - Assessing program performance with the aim to maximize ROI for the customer. - Developing a trusted business advisory relationship with customers. - Monitoring project time and expense budgets and holding team members accountable for compliance. - Contributing to Logile’s company growth in various areas including but not limited to: - Cross functional collaboration to develop customer training plans and long-term Help Desk support. - Sharing ideas for best practices for delivery approaches. - Identifying system enhancements that will benefit current and future customers. - Supporting sales and business development. Qualifications - B.S./B.A. diploma in Business Management or Industrial Engineering; MS/MA or PMP certifications is a plus. - Must have a broad knowledge of project management methodologies. - The ability to understand the wider objectives of the program, such as business and strategic goals. - Over 5 years' experience with large and complex customer-facing program management, preferably within the retail industry. - Customer facing experience as part of cross-functional teams on large-scale software implementations and SaaS experience required. - Experience with Workforce Management/Labor Management. - Advanced proficiency in MS Office Suite including experience developing project plans and reports in platforms such as Excel, PowerPoint, and Project. - Outstanding leadership, problem-solving, organizational, and communication skills. - Demonstrated ability to solve complex organizational problems. - Travel will occur as needed; when travel is not required, the working location will be from home, provided there is reliable internet connectivity. Equal Opportunity Statement Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

Role Description The Technical Implementation Lead owns the end-to-end technical delivery of large-scale SaaS deployments for Tier-1 enterprise customers. This role serves as the single technical point of accountability during customer implementations, ensuring architecture, deployment, performance, and stability align with enterprise standards and business outcomes. This is a deeply hands-on technical leadership role, not a coordination function. Success requires strong ownership, independent drive, and the ability to diagnose and resolve complex technical challenges across distributed systems, customer infrastructure, and internal engineering teams. - Own technical delivery across enterprise implementations from kickoff through go-live and stabilization - Serve as the primary technical authority for customer deployments, driving architecture and deployment decisions - Design and validate cloud-based deployments across AWS and/or Azure environments - Guide deployment patterns across multi-tier SaaS architectures and Java-based application stacks - Identify and resolve performance bottlenecks across application, database, infrastructure, and integrations - Lead technical discussions with customer IT, architecture, infrastructure, and security teams - Translate enterprise IT requirements into scalable, secure, and high-performance technical solutions - Proactively identify technical risks related to scalability, performance, integrations, and security, and drive mitigation plans - Support load testing, capacity planning, and production readiness reviews - Navigate ambiguity across Engineering, DevOps, Data Integration, Security, and Customer teams to drive resolution - Influence internal and external stakeholders toward timely, technically sound outcomes - Contribute to improving implementation frameworks, deployment standards, and best practices Qualifications - Experience deploying SaaS platforms in retail, workforce management, or enterprise SaaS environments - Experience working with multi-tenant SaaS architectures - Background in DevOps, Solution Architecture, or customer-facing technical leadership roles - Experience troubleshooting performance issues in large-scale Java-based systems - Familiarity with observability tooling, CI/CD pipelines, and enterprise security practices - Experience supporting global customers across time zones Requirements - Strong ownership and independent drive - Ability to diagnose and resolve complex technical challenges - Proficiency in cloud-based deployments across AWS and/or Azure environments - Experience with multi-tier SaaS architectures and Java-based application stacks - Technical authority in customer deployments Preferred Skills - Experience in retail, workforce management, or enterprise SaaS environments - Background in DevOps or Solution Architecture - Familiarity with observability tooling and CI/CD pipelines Equal Opportunity Statement Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

Role Description We are seeking a highly skilled and detail-oriented Scale Management Lead to oversee enterprise scale systems across multiple vendors and environments. This role requires deep technical expertise in scale integrations, labeling systems, and data interfaces, along with strong cross-functional leadership and customer engagement skills. The ideal candidate will ensure accurate scale operations, maintain system integrations, and drive continuous improvements across distributed teams. Responsibilities - Scale Systems Management - Manage and support scale systems across multiple vendors including Hobart, Bizerba, Digi, Mettler Toledo, and Ishida (European vendor experience a plus) - Oversee scale configuration, deployment, and maintenance across locations - Ensure accuracy and compliance in scale labeling, weight calculations, and pricing data - Maintain and optimize scale interfaces including: - Recipes and batch maintenance - APIs and system integrations - Product and pricing data synchronization - Data Integration & File Management - Manage multiple scale import file formats including: XML, BRdata, NCR, CSV, ePlum, LOC - Ensure data integrity across all systems and platforms - Troubleshoot data inconsistencies, integration failures, and system errors - Technical Operations & Networking - Configure and support scale connectivity using: Wireless networking, TCP/IP, and web services - Troubleshoot hardware, software, and network issues impacting scale operations - Monitor system performance and proactively address technical risks - Troubleshooting & Analysis - Provide advanced troubleshooting support for scale systems and integrations - Apply basic math and analytical skills for: - Weight-based calculations - Unit conversions - Pricing adjustments and validation - Identify root causes and implement corrective actions efficiently - Cross-Functional Leadership - Collaborate with distributed teams across: Engineering, Design, Data, Sales, Operations, and Support - Manage stakeholder expectations across multiple teams and geographies - Coordinate and resolve inter-team dependencies and conflicts - Drive alignment on priorities, timelines, and deliverables - Customer & Vendor Engagement - Serve as the primary point of contact for scale vendors and internal stakeholders - Maintain strong relationships with equipment providers and partners - Deliver excellent customer service by: - Resolving inquiries and technical issues - Supporting end users and operational teams - Ensuring a positive user experience - Process & UI Improvements (Nice to Have) - Contribute to screen/UI design improvements for scale systems and tools - Identify opportunities to enhance usability and workflow efficiency - Support continuous improvement initiatives Qualifications - Proven experience with multi-vendor scale management systems - Strong understanding of: - Scale labeling and weight-based pricing systems - Data integrations and file formats (XML, CSV, BRdata, etc.) - Scale interfaces (recipes, batch maintenance, APIs) - Experience with network configuration (TCP/IP, wireless, web services) - Excellent troubleshooting and problem-solving skills - Strong communication and stakeholder management abilities - Ability to work effectively across cross-functional, distributed teams - Customer-focused mindset with strong service orientation Preferred Skills - Experience in commissary or food production environments - Exposure to European scale vendors - Background in UI/UX or system interface design improvements - Previous leadership or project management experience in complex environments Equal Opportunity Statement Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

Role Description Logile is looking for a Demand Generation Manager to execute integrated marketing programs that drive awareness, engagement, pipeline, and revenue. Reporting to the Senior Director of Demand Generation, this person will partner closely with Sales, Product Marketing, Customer Marketing, and Marketing Operations to develop and execute campaigns that support growth across target accounts and key market segments. - Execute integrated demand generation campaigns across email, digital, content, webinar, event, ABM, and partner channels. - Support quarterly pipeline goals through the development and execution of targeted marketing programs. - Partner with Sales on account-based marketing initiatives designed to engage strategic accounts and buying groups. - Manage webinar programs, nurture, sponsored programs, and field marketing activities. - Work closely with Product Marketing to activate product launches, industry research, and thought leadership content. - Build and optimize nurture programs that improve engagement and conversion throughout the buyer journey. - Monitor campaign performance and recommend optimizations to improve results. - Collaborate with Marketing Operations to ensure accurate tracking, attribution, lead management, and reporting. - Create campaign reports and performance summaries for marketing leadership and key stakeholders. - Stay informed on industry trends, demand generation best practices, and emerging marketing channels. Qualifications - 3–5 years of B2B demand generation experience, preferably within SaaS or retail technology organizations. - Experience designing multi-channel marketing campaigns that generate leads, pipeline, and customer engagement. - Experience supporting account-based marketing (ABM) initiatives and sales-focused marketing programs. - Understanding of demand generation fundamentals including lead generation, nurture programs, conversion optimization, and campaign reporting. - Experience working within HubSpot marketing automation platform and other martech tools. - Experience managing webinars, virtual events, field events, executive dinners, and industry conferences. - Strong project management and organizational skills with the ability to manage multiple campaigns simultaneously. - Analytical mindset with the ability to evaluate campaign performance and recommend improvements. - Strong communication skills and ability to collaborate across marketing and sales teams. Equal Opportunity Statement Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

Role Description The Sales Operations Senior Analyst is responsible for maintaining CRM data integrity, governing the sales tech stack, ensuring system readiness through QA/UAT testing, and driving consistent sales process execution across tools and systems. This role also owns the Sales Operations Playbook, ensuring scalable, standardized execution across the sales organization. We are seeking a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment. Responsibilities - CRM Data Maintenance (Salesforce) - Maintain CRM data accuracy across Accounts, Contacts, Opportunities, and Renewals - Perform routine data cleanup, corrections, and updates - Support deduplication and data hygiene initiatives - Ensure mandatory fields and CRM standards are consistently followed - Identify and flag data quality issues impacting reporting or forecasting - Drive continuous CRM improvement - Tech Stack Support - Support Revenue Operations in ensuring consistent and correct usage of tools across sales teams (Salesforce, ZoomInfo, LinkedIn Sales Navigator, Gong, etc.) - Own onboarding and offboarding across systems, including development of certification criteria for new joiners - System Testing, QA & UAT (Release Validation) - Act as UAT partner for Salesforce enhancements, flows, and sales tool releases - Validate system changes prior to production deployment - Execute structured test cases to ensure accuracy, usability, and data integrity - Identify bugs, gaps, and issues in collaboration with RevOps - Support release readiness and go-live validation - Provide feedback on system usability and workflow improvements - Sales Operations Playbook Ownership - Develop and maintain the Sales Operations Playbook across systems and processes - Define “how-to” guidance for Salesforce and sales tools usage - Maintain process documentation for onboarding, reporting, and sales execution standards - Ensure alignment between playbook, CRM configuration, and business rules - Continuously update playbook based on system changes and Rev Ops enhancements - Serve as the single source of truth for sales operational processes - Tool & User Support (Frontline Support) - Provide day-to-day support for Salesforce and sales tools - Troubleshoot basic system issues (access, visibility, record errors, login issues) - Guide users on correct system usage and processes - Escalate complex issues to Rev Ops - Sales Data & Process Compliance Monitoring - Ensure adherence to CRM and sales tool usage standards - Identify gaps in data entry and system usage compliance - Flag inconsistencies and process issues to RevOps - Reinforce standardized CRM practices across teams - Support audit readiness and governance initiatives - RFP Lifecycle Management (Loopio Ownership) - Load, track, and manage RFPs in Loopio system - Ensure proper assignment, categorization, and workflow tracking - Coordinate internal stakeholders for content input and responses - Maintain visibility into timelines, requirements, and submission status - Ensure timely, complete, and high-quality RFP submissions - Maintain trackers of RFP process, report on status of RFP completion, and always provide clear communication across Sales Leadership throughout the RFP Lifecycle - Support reuse and improvement of RFP content library - Administrative System Support - Support user provisioning and deactivation across systems - Assist with license tracking and access hygiene - Maintain documentation of system processes and SOPs - Support structured data cleanup and CRM organization Qualifications - Bachelor's degree in Business, Finance, Economics, Data Analytics, or related field (required) - 3-5 years of experience using and administrating Salesforce CRM (required) - 2+ years of experience supporting UAT, quality assurance testing, system release, or sales technology implementations and validating CRM changes - Proficiency with ZoomInfo, Gong, LinkedIn Sales Navigator, and similar go-to-market tools - Experience developing, documenting, and maintaining sales processes, playbooks, standard operating procedures (SOPs), or user training materials - Strong understanding of CRM data structure and sales processes - Experience with Salesforce reporting and dashboards - High attention to detail and data accuracy mindset - Strong troubleshooting and user support capability - Basic Excel/reporting skills - Strong execution and ownership mindset - Ability to travel occasionally to support Quarterly Business Reviews (QBRs), sales meetings, training events, and other business initiatives Equal Opportunity Employer Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

Role Description Logile is looking for a Marketing Operations Specialist to support marketing technology, campaign execution, reporting, and data management to help drive pipeline growth. Reporting to the Senior Director of Demand Generation, this person will work closely with Marketing and Sales to ensure campaigns run smoothly, data remains accurate, and performance can be measured effectively across channels and programs. - Oversee the full marketing technology ecosystem—including HubSpot, Monday.com, AI SDR tools, etc. to maintain a scalable, dependable operational foundation. - Develop and roll out attribution reporting that provides clear visibility into performance across channels, regions, and campaign types. - Lead the creation and ongoing refinement of core marketing operational models such as lifecycle stages, SLAs, lead scoring, routing logic, and data enrichment workflows. - Design, build, and manage dashboards that deliver real-time insights into KPIs, channel effectiveness, and overall marketing performance. - Optimize and maintain lead-flow processes to ensure seamless data movement and transparency across both Marketing and Sales teams. - Oversee data quality efforts, including enrichment systems and compliance procedures related to requests for data access, deletion, and GDPR-aligned processes. - Produce weekly reporting for marketing and go-to-market teams and maintain self-service dashboards that keep stakeholders informed. - Communicate insights, analyses, and trends proactively to marketing leadership to support smarter decision-making. - Create data summaries and slides for quarterly board presentations focused on marketing results, campaign effectiveness, and pipeline impact. - Support campaign execution while providing operational guidance, documentation, and training to internal teams. Qualifications - 1–2 years of experience working in a marketing operations capacity. - Strong, practical expertise using HubSpot for marketing automation. - Background supporting multichannel campaigns, events, and go-to-market processes. - Knowledge of data enrichment tools, webinar platforms, and other marketing-related technologies. - Exceptional attention to detail and ability to navigate multiple systems confidently. - Proven ability to work autonomously in a fast-moving environment. - Experience supporting B2B SaaS organizations. Equal Opportunity Statement Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

Role Description Logile is seeking a Product Marketing Manager to own go-to-market strategy, messaging, and enablement for a defined set of capabilities within our Fresh Operations Management portfolio, part of Logile’s AI-driven Connected Workforce platform. In this role, you will be responsible for shaping how retailers understand, evaluate, and adopt Logile’s fresh operations management solutions. You will translate complex operational realities such as demand forecasting, production planning, shrink, freshness windows, and execution variability into clear, outcome-focused value. This role is ideal for a product marketer who has owned product marketing for a specific product or capability within a broader platform and is ready to take on deeper ownership. Responsibilities - Product & Market Expertise - Develop deep expertise in Logile’s fresh operations management solutions and the retail problems they solve. - Understand customer personas across fresh operations, merchandising, inventory planning, store leadership, and corporate operations. - Track industry trends related to fresh, shrink, availability, and in-store production. - Messaging, Positioning & Segmentation - Own messaging frameworks, positioning, and value propositions for assigned fresh operations management capabilities. - Define and refine target market segments and buyer personas, tailoring messaging by format, department, operational complexity, vertical, and sub-vertical. - Translate detailed product capabilities into business outcomes such as shrink reduction, improved availability, margin protection, and execution consistency. - Go-to-Market & Product Launches - Lead go-to-market execution for new product launches and major enhancements within the fresh portfolio. - Partner with Product Management to shape launch narratives, roadmap storytelling, pricing/packaging, and market readiness. - Strategize and execute go-to-market approaches as Logile expands across new retail verticals, sub-verticals, and geographic regions, adapting messaging, packaging, and proof points as needed. - Develop launch plans and internal enablement to support Sales, Solutions, and Customer teams. - Sales & Marketing Enablement - Build and maintain sales enablement assets including pitch decks, solution briefs, demo narratives, and competitive positioning. - Partner closely with Sales and Solution Consulting to support complex sales cycles involving fresh operations. - Work with Content and Marketing teams to create product-driven content for webinars, events, blogs, case studies, and thought leadership. - Support and influence integrated marketing campaigns by providing product narratives, use cases, and audience-specific messaging across channels. - Competitive & Market Intelligence - Monitor competitive offerings across fresh operations management, store production, and adjacent retail solutions. - Provide insights that inform positioning, differentiation, and product strategy. Qualifications - ~3+ years of B2B SaaS Product Marketing experience, owning product marketing for a defined product, module, or capability within a larger portfolio. - Exposure to retail operations, grocery, fresh foods, inventory, supply chain (retail) or store execution environments is strongly preferred. - Proven ability to adapt positioning and go-to-market strategies across different verticals, sub-verticals, and regions. - Strong ability to craft clear, outcome-oriented messaging from complex operational concepts. - Comfort working cross-functionally with Product, Sales, Marketing, and Customer Experience teams. - Highly organized, self-motivated, and execution-oriented. - Willingness to travel occasionally for customer meetings and industry events. Requirements - Product Marketing experience in B2B SaaS. - Understanding of retail operations and fresh foods. - Ability to craft clear messaging. - Cross-functional collaboration skills. Preferred Skills - Experience in grocery or convenience retail. - Knowledge of supply chain management. - Experience with integrated marketing campaigns. Equal Opportunity Statement Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

Role Description The Product Manager – IMS is responsible for owning, evolving, and delivering key components of Logile’s Inventory Management System, with a strong focus on retail grocery operations. This role leads product strategy and execution for IMS capabilities that support store and corporate teams in managing inventory accuracy, production, replenishment, shrink, and operational compliance. You will translate real-world grocery workflows into scalable, intuitive product solutions by defining vision, roadmap, requirements, and success metrics. Acting as the voice of the customer, this role partners closely with Engineering, UX, QA, Implementation, Customer Support, Sales, and Product Marketing to ensure IMS functionality meets the needs of grocery retailers across fresh and center store operations. This role is ideal for a product leader who deeply understands how grocery stores operate, appreciates operational nuance, and can balance strategic thinking with hands-on execution in an agile development environment. Responsibilities - Product Strategy & Roadmap - Own the product vision and roadmap for assigned IMS modules, aligned with company strategy and customer needs. - Prioritize features and enhancements based on customer value, operational impact, and business objectives. - Incorporate feedback from customers, implementations, support, and sales into roadmap decisions. - Ensure alignment between IMS capabilities and broader Logile platform strategy. - Requirements & Product Definition - Define clear, actionable product requirements, user stories, and acceptance criteria grounded in grocery retail workflows. - Translate complex operational scenarios into scalable system behavior across stores and corporate users. - Partner with UX and Engineering to design intuitive, role-based workflows that reflect how retail teams actually work. - Clarify edge cases, exceptions, and dependencies to support efficient development and testing. - Delivery & Execution - Lead cross-functional execution through agile development cycles, partnering closely with Engineering and QA. - Validate delivered functionality against requirements, operational expectations, and customer use cases. - Identify risks, dependencies, or scope tradeoffs early and drive resolution. - Support release planning and ensure readiness across documentation, training, and enablement. - Customer & Market Engagement - Engage directly with grocery retailers for discovery, feedback, validation, and roadmap discussions. - Support customer demos, pilots, and solution evaluations by explaining IMS capabilities and tradeoffs. - Partner with Implementation and Customer Support to address product gaps, clarify behavior, and improve outcomes. - Stay informed on industry trends, competitive solutions, and evolving grocery operational challenges. - Cross-Functional Collaboration - Work closely with Sales, Pre-Sales, and Product Marketing on positioning, messaging, and go-to-market support. - Partner with other Product Managers to ensure cohesion across IMS, WFM, and Store Execution Management solutions. - Serve as a subject matter expert for grocery inventory workflows across internal teams. Qualifications - Bachelor’s degree or equivalent experience preferred. - 3+ years of product management, product ownership, business systems, or solutions experience supporting software products. - 2+ years of experience in grocery retail, food retail, multi-site retail, or retail technology environments. - Experience owning product features or modules through the full lifecycle: requirements, prioritization, development, launch and post-release enhancements. - Experience writing business requirements, user stories, process flows, or acceptance criteria for technical teams. - Proficiency with product or project management tools such as Jira, Azure, DevOps, or similar platforms. Requirements - Deep understanding of retail grocery operations and inventory management. - Strong product ownership mindset with the ability to balance strategy and execution. - Ability to translate operational complexity into clear product requirements and decisions. - Exceptional problem-solving and analytical skills. - Comfortable working in ambiguous, fast-paced environments. - Strong communicator with the ability to align diverse stakeholders. - Customer-centric mindset grounded in real-world retail workflows. - High attention to detail with a focus on quality and usability. Preferred Skills - Hands-on understanding of grocery inventory processes, including replenishment, shrink, production, or perpetual inventory. - Experience with fresh departments (Bakery, Deli, Meat, Seafood, Produce) and/or center store operations. - Working in agile development environments and partnering with Engineering and UX teams. - Supporting customer-facing solutions, including demos, pilots, or implementations. - Familiarity with IMS, replenishment, forecasting, production planning, or store execution systems. - Proficiency in Microsoft Office (Excel, PowerPoint, Word); Teams experience a plus. Equal Opportunity Statement Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

Role Description The Customer Success team is an integral part of Logile’s ability to ensure customers find the most value in their implementation and have continuous support in achieving their business goals. You will be responsible for building and maintaining effective relationships with customers and maximizing their lifetime value within the assigned customer portfolio. This will be accomplished by delivering a great customer experience and expanding the use of Logile products, as well as delivering results and value that exceed customer expectations. Through the relationship the CSM cultivates, you will assist in achieving customer success and growth by identifying add-ons and additional product or services opportunities. The Customer Success Manager will be involved in each assigned project, beginning with project readiness, to help assess and define each customer’s long-term goals. During this time, the CSM will develop relationships with key customer stakeholders and position themselves as a resource for the customer’s team. Additionally, the CSM will act as an advocate for the customer’s needs and goals after each project implementation. This will take many forms including conducting regularly scheduled touch base calls with customer representatives, driving QBRs, managing escalated tickets, and advising internal Logile teams on how to best approach a customer’s needs. Responsibilities - Customer Relationship & Strategic Partnership - Establish strong, trust-based relationships with key stakeholders across all levels of assigned customer organizations. - Act as the customer’s strategic advisor and internal advocate, ensuring their goals and feedback inform product development and service delivery. - Conduct regular Executive Business Reviews (EBRs) to assess performance, surface new opportunities, and align strategic objectives. - Value Realization & Success Planning - Partner with customers to co-develop Success Plans with clear goals, KPIs, and milestones aligned to their desired outcomes. - Proactively monitor product adoption, usage trends, and health scores to drive retention and prevent churn. - Identify and remove barriers to adoption by leveraging customer enablement resources, training, and best practices. - Account & Renewal Coordination - Proactively monitor all upcoming renewals, including key contractual usage metrics. - Execute simple renewals where there are not substantive changes to the contractual agreement, ensuring timelines, value, and customer satisfaction are managed efficiently. - Collaborate with Account Managers on strategic renewals and expansion opportunities, ensuring seamless execution. - Develop strong advocates across the assigned customer portfolio. - Maintain key metrics within the Logile Customer Success platform necessary for tracking and communicating key Customer Success metrics within the company. - Cross-Functional Collaboration & Continuous Improvement - Work closely with Product, Support, Sales, and Implementation teams to ensure a consistent and valuable customer experience. - Contribute to the development of scalable enablement materials, such as onboarding guides and success playbooks. - Provide insights to the Product team based on customer feedback and usage trends to influence roadmap decisions. - Act as a point of escalation for support and relationship issues including Ticket Escalation and Resolution concerns. - Internal Enablement & Team Contribution - Mentor and support junior Logile team members to build internal capability. - Contribute to the continuous improvement of customer success processes and tools. - Participate in cross-functional initiatives aimed at improving customer satisfaction, loyalty, and Net Promoter Score (NPS). Success Metrics - Customer Retention Rate: Drive renewals by consistently delivering value and cultivating strong, long-term customer relationships. - Customer Health Score: Monitor and improve customer engagement and satisfaction using established health scoring frameworks. - Customer Satisfaction (CSAT): Maintain high CSAT scores across all touchpoints, including onboarding, support, and ongoing interactions. - Net Promoter Score (NPS): Enhance customer advocacy and increase referral opportunities by delivering exceptional experiences. Qualifications - 5-10 years or more of demonstrated customer success management experience, preferably within the retail industry. - Comfortable operating as a peer to senior leadership, challenging assumptions respectfully and driving alignment on key initiatives. - Experience with Workforce Management software, best practices, and strategies. - Experience with large retail organizations and familiarity with their needs and goals. - Ability to work with cross-functional teams on large scale software implementations. - Outstanding leadership, organizational, and communication skills. - Demonstrated ability to solve complex organizational problems. - BS/BA diploma in Business Management, Industrial Engineering, or similar. - Advanced proficiency in MS Office Suite (including Excel, PowerPoint), or other reporting tools. Equal Opportunity Employer Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.