Light & Wonder

Role Description Responsible for developing, designing, testing, coding and integrating software products. Work with other engineers to create innovative products while identifying and implementing test applications and services that best prepare the company to meet future business goals. Specific duties include: - Install LNW software on new and existing systems based on customer requirements; - Maintain knowledge and understanding of Company systems and products; - Understand all regulatory requirements governing Company products; - Utilize technical knowledge to write and complete software tasks and projects; - Research new technologies and incorporate them into new systems and products; - Take initiative in leading projects, delegating responsibilities, and collaborating with others; - Test, integrate, write, troubleshoot, and debug software applications; - Responsible for the architecture and implementation of critical software components and games; uses company standards and apply design principals and patterns to develop robust software; - Work closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and system related issues; - Act as team player in a multi-person development team. Qualifications - Master’s Degree (or foreign equivalent) in Embedded Systems or related field. - Functional knowledge with the following: - Application Development Tool including Microsoft Visual Studio 2022, 2019, 2015 - Database Development: Microsoft SQL server 2022, 2019, 2012 - Scripting Technologies: JQuery, Ajax, Angular JS, React JS - Web Technologies: ASP.Net, ASP.Net MVC code, WebAPI, .Net Core - Programming Skills: C, C++, C#, SSIS, WPF - Change Management & Reporting Tool: Perforce, Star Team and JIRA - Casino Gaming Domain and Gaming Regulations. - Employer will accept any suitable combination of education, training or experience. Requirements - Qualified applicants should contact at LnW.Jobs@lnw.com referencing Job # 65804.00336. - Employer: LNW Gaming, Inc. - Job location: Alpharetta, GA (Fulton County) Remote work permitted from within Fulton County. Benefits - Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Develop and maintain software for embedded systems, collaborate with engineers, and integrate motor control systems with hardware components while ensuring clean and well-documented code for effective system functionality and debugging.

Title: Software Engineer Location: USA-NV-Las Vegas Job Description: Full time job requisition id R321148 Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary We're seeking a motivated Software Engineer with 2–5 years of experience developing and supporting client-server applications. In this role, you will contribute to the design, implementation, testing, and deployment of distributed systems that support mission-critical business workflows. You’ll collaborate with cross-functional teams to build reliable, scalable, and secure software solutions. Responsibilities - Design, develop, and maintain client-server application components, including UI, middleware, APIs, and backend services. - Implement features, enhancements, and bug fixes based on requirements and technical specifications. - Collaborate with product managers, QA engineers, and other developers to deliver high-quality software. - Optimize application performance, reliability, and scalability. - Write clean, maintainable, well-documented code following industry best practices. - Participate in code reviews and provide constructive feedback. - Work with DevOps/IT teams on deployment, CI/CD workflows, and environment configuration. - Troubleshoot production issues and assist with root-cause analysis. - Contribute to technical documentation and architectural diagrams. - Stay informed on emerging technologies and propose improvements to our technology stack. This role is hybrid reporting to our studio in Las Vegas. The on-site presence (3 days a week) is to promote collaboration and studio culture. Qualifications Required Qualifications - Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience). - 2–5 years of professional software development experience. - Hands-on experience building client-server or distributed applications. - Solid understanding of data structures, algorithms, and software engineering fundamentals. - Proficiency in C#. - Strong problem-solving skills and ability to debug complex issues. Other Qualifications - Experience working with RESTful APIs, web services, or message-based architectures. - Familiarity with relational databases (SQL Server, PostgreSQL, MySQL). - Experience with version control systems (Git preferred). - Knowledge of containerization (Docker) or orchestration tools (Kubernetes). - Familiarity with CI/CD tools (GitHub Actions). - Experience with Windows services, background workers, or real-time communication systems. - Understanding of security best practices, authentication, and authorization. - UI development experience (Blazor, React, WPF, or similar frameworks). - Unity development experience is an asset. Soft Skills - Strong communication skills and the ability to collaborate across teams. - Self-motivated with a willingness to take ownership of tasks. - Detail-oriented and committed to writing high-quality software. - Ability to work in a fast-paced environment while managing multiple priorities.

Role Description The Director, Product Management – Marketing Promotions & Player Experience is responsible for the strategy, execution, and financial performance (P&L) of marketing, promotional, and player-facing product capabilities across all customer-facing Light & Wonder products, including EGM, online, mobile, kiosk, and supporting systems. This role owns the end-to-end player experience, from acquisition and engagement through loyalty and retention, ensuring that marketing and promotional capabilities are cohesive, data-driven, scalable, and optimized for operator outcomes and player satisfaction. The role serves as the central business owner, aligning product strategy, roadmap, investment decisions, and go-to-market execution with clear revenue, margin, and ROI accountability. Essential Job Functions: - Owns the vision and strategy for marketing promotions and player experience across all customer-facing products and platforms. - Defines and drives end-to-end player journeys, ensuring consistency and differentiation across physical and digital touchpoints. - Partners with design, UX, analytics, and engineering to translate player insights and operator needs into scalable product capabilities. - Leads product management for player marketing, promotional mechanics, loyalty enablement, and engagement tools. - Ensures promotional features are configurable, compliant, measurable, and optimized for operator performance and player engagement. - Drives innovation in promotional offerings to increase player frequency, spend, and lifetime value. - Owns product-level P&L, including revenue growth, cost management, margin performance, and investment prioritization. - Builds and manages business cases, pricing strategies, and ROI models for new and existing products. - Allocates R&D and operational investment to maximize financial return and strategic impact. - Creates, maintains, and communicates a multi-year product roadmap aligned to business priorities, market needs, and financial goals. - Drives disciplined product lifecycle management from concept through launch, optimization, and end-of-life decisions. - Ensures on-time, high-quality delivery through close collaboration with software development, QA, operations, and regulatory teams. - Leads cross-functional go-to-market execution, including positioning, launch readiness, sales enablement, and customer communications. - Serves as the senior product interface to Sales, Marketing, Operations, Finance, and executive leadership. - Builds and manages key brand, partner, and licensor relationships as applicable. - Ensures all products meet gaming regulatory requirements and internal compliance standards. - Maintains deep awareness of gaming industry trends, competitive landscape, and emerging player experience expectations. Qualifications - 10+ years of progressive product management experience, including senior leadership roles. - Proven ownership of product P&L and financial performance. - Extensive experience in gaming player marketing and promotions. - Demonstrated success delivering player experience improvements across EGM, online, mobile, kiosk, and connected ecosystems. - Prior gaming industry experience strongly preferred. - Strong executive leadership and cross-functional influence. - Deep expertise in product strategy, lifecycle management, and roadmap execution. - Advanced financial acumen, including pricing, forecasting, and ROI analysis. - Data-driven decision making with strong analytical skills. - Strong understanding of gaming regulations, compliance, and operational constraints. - Excellent communication, organization, and stakeholder management skills. - Bachelor’s degree in related field required. - Master’s degree preferred. Requirements - The work conditions are representative and typical of similar jobs in comparable organizations. - Occasional domestic and international travel may be required. Benefits - Healthcare, dental, vision. - Paid time off. - A generous 401(k) plan. - Tuition assistance. - And much more.

• Lead the Build of L&W's Centralized Data Function • Stand up L&W's centralized data hub, including infrastructure, master data management, governance, data engineering, analytics engineering, and data science capability. • Define and operate the hub-and-spoke operating model that pairs centralized standards with embedded data partnership across business units and functions. • Hire, onboard, and develop the full data hub team, building a high-performing organization with a strong talent bar and low attrition. • Develop and Execute the Multi-Year Data Strategy. • Develop a multi-year data roadmap covering infrastructure, master data management, governance, and AI-aligned use-case sequencing, endorsed by the Executive Leadership Team and integrated into the broader AI transformation plan. • Translate L&W's enterprise strategy and AI ambitions into a sequenced, executable data investment plan with clear value, timing, and accountability. • Make architectural and platform decisions that establish Snowflake-as-source-of-truth, modern data tooling, and governance standards across the enterprise. • Drive Measurable Business Value. • Deliver an early, fully shipped, financially-validated win that demonstrates the value of the data function, visible to leadership, signed off by Finance, and meaningful in dollar impact. • Stand up data infrastructure that materially supports Finance and Operations in achieving their AI AEBITDA targets, including documented data dictionaries, lineage, and shared definitions. • Ensure the data infrastructure built and operated by this role drives a meaningful share of L&W's enterprise AI AEBITDA target by 2028, with Finance attestation. • Build and deliver an R&D Intelligence Layer to support portfolio and game development decision-making, partnering closely with the Head of Product. • Establish Enterprise Data Governance and Trust. • Establish and operate enterprise data governance, including policies, stewardship roles, data domains, decision rights, and an executive Data Council. • Governance must drive measurable adherence and behavior change, not just policy documentation. • Ensure data quality, security, regulatory compliance, and AI-readiness across critical data domains. • Build the trust, transparency, and shared definitions that allow data to be confidently used in decisions across Finance, Operations, and the business units. • Executive Leadership Collaboration and Strategic Influence. • Serve as a trusted partner to the Chief Strategy Officer, Executive Leadership Team, and Board on data and AI priorities. • Build coalitions with peer leaders across Technology, Finance, Operations, and the business units, driving alignment without relying on hierarchical authority. • Prepare and deliver executive-level communications, insights, and recommendations that translate data and AI strategy into business outcomes.

Title: Senior Project Manager Location: USA-NV-Las Vegas-6655 Bermuda Full time Job Description: Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary The Senior Project Manager, Quality Programs & Initiatives is responsible for the direct planning, coordination, and execution of Global Quality projects across all L&W product lines. Operating from an internal customer perspective with a focus on external Quality improvement outcomes, this role takes direction from the project management office to complete assigned tasks and projects, providing consistent status updates and ensuring all assignments are executed on time and to expectation. This position carries full project management accountability with no direct reports, influencing outcomes through cross-functional team participation and structured project governance. Essential Job Functions: Project Planning & Execution - Manages end-to-end project plans for assigned Quality Programs & Initiatives including Plan4Plan, milestones, dependency mapping, risk identification, and status reporting. - Maintains detailed project trackers, RAID logs (Risks, Assumptions, Issues, Dependencies), and status dashboards to provide accurate, up-to-date views of project health. - Drives project meetings, prepares agendas, facilitates discussions, captures decisions, and publishes action item logs with clear owners and due dates. - Identifies and removes project impediments by engaging the appropriate functional owners, escalating blockers through proper channels when needed. - Manage resources and workstreams through cross-functional team members, coordinating efforts across Project Management, Central Quality and other departments without direct reporting authority. Reporting & Data Management - Designs, builds, and maintains Power BI dashboards that visualize Quality KPIs, project milestone completion rates, defect trends, and initiative progress across product lines. - Develops and publishes Tableau reports for Quality program metrics, translating raw data from multiple ERP and quality systems into clear visual analytics. - Architects and manages the Quality Programs SharePoint environment including project document libraries, cross-functional collaboration sites, standardized templates, and team notification workflows. - Collects and consolidates quality data from Project Management, Central Quality and product teams; performs trend analysis and surfaces findings in recurring reporting packages. - Prepares project status reports, presentation decks, and business review materials used in leadership meetings, ensuring data accuracy and consistent formatting. - Establishes and enforces version control, document naming standards, and archiving practices within SharePoint to maintain a single source of truth for all project documentation. Management Direction & Status Reporting - Receives project assignments, priorities, and direction from management; clarifies scope and expectations at the outset of each assignment to ensure alignment before execution begins. - Proactively provides management with regular, structured status updates on all active assignments including percent complete, upcoming milestones, risks, and any items requiring a decision or escalation. - Responds promptly to management requests for information, ad hoc reports, or project support; reprioritizes workload as directed to accommodate shifting business needs. - Maintains a running log of all active assignments and management-directed tasks, organized by priority and due date, and shares visibility into this log on a recurring basis. - Flags obstacles, delays, or scope changes to management as soon as they are identified, providing a recommended course of action along with the issue. - Closes out assignments formally by confirming deliverable acceptance with management and documenting outcomes, lessons learned, and any follow-on actions required. Cross-Functional Coordination & Process Support - Schedules and facilitate recurring cross-functional working sessions as needed with Project Management, Central Quality, and product teams; distributes pre-read materials and post-meeting summaries. - Develops and maintains working knowledge of all L&W product lines, development lifecycles, and Quality processes to effectively coordinate project activities and identify interdependencies. - Documents and updates standard operating procedures, process maps, and project playbooks for Quality initiatives and programs. - Partners with customer-facing teams to gather requirements, track issue resolution, and ensure Quality-related commitments are reflected accurately in project plans. - Performs other duties as assigned. Qualifications Qualifications: - 5–8 years of project management experience; gaming, manufacturing, or regulated industry experience preferred. - Demonstrated ability to manage multiple simultaneous projects and workstreams, maintaining accuracy and meeting deadlines in a demanding environment. - Experience coordinating cross-functional teams and driving project deliverables through influence without direct reporting authority. - Direct experience building and maintaining reports and dashboards in Power BI and/or Tableau. - Experience managing SharePoint environments including document libraries, team sites, and collaboration workflows. - Strong organizational skills: able to independently manage competing priorities and problem-solve with minimal direction. Education: - Bachelor’s degree or equivalent professional experience. Knowledge, Skills & Abilities: Technology & Tools - Strong Microsoft Office Suite including excel, power point, teams and projects. - Strong Microsoft SharePoint including site creation, document management, metadata tagging, and team collaboration workflows. - Proficiency in Power BI, Tableau and dashboard development, data modeling, publishing interactive reports, and maintaining refresh schedules. - Working knowledge of ERP tools and product release systems. Project Management & Analytical Skills - Ability to manage 10–20 active project tracks simultaneously with structured prioritization. - Analytical thinking combined with strong attention to detail and data accuracy. - Effective critical thinking skills: able to navigate ambiguity and escalate appropriately. - Understanding of Quality Management principles and product lifecycle processes. Interpersonal & Communication Skills - Excellent written and verbal communication skills; able to convey complex project status clearly to varied audiences. - Ability to build collaborative working relationships across departments and organizational levels, gaining alignment without direct authority. - Highly organized with strong time management skills and a bias toward proactive communication. - Comfortable operating in a demanding environment with shifting priorities and tight deadlines. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions: Our studio is located in Las Vegas, Nevada. This role is a hybrid structure with 3 days a week on-site required. The work conditions are representative and typical of similar jobs in comparable organizations Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Title: Sales Support Specialist Location: USA-OH- Columbus-2200 North Wilson Road remote type Hybrid locations Columbus, OH REMOTE-USA-OH time type Full time Job Description: Position Summary Sales Support Specialist Job Description About Us Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most. Position Summary We are seeking a detail-oriented and highly organized Sales Support Specialist to support sales management and sales team across all markets. The ideal candidate will coordinate CIF submissions, collect vendor documentation (such as W-9s and payment details), and partner closely with Finance to ensure accurate setup of consultants in Oracle/Netsuite. This role will also provide administrative support to the sales organization by assisting with proposals, tracking contracts and licensing requirements, maintaining customer records, and supporting sales reporting and forecasting efforts. This position is ideal for someone who thrives in a fast-paced environment, enjoys improving processes, and can effectively communicate across departments. This role can be remote in the Columbus or Cincinnati area, or Hybrid based in our Raleigh, NC Headquarters. Key Responsibilities - Manage the end-to-end workflow for sales including vendor onboarding, coordinating CIF submissions and ensuring all required documentation is collected and validated. - Partner with Sales Leaders and internal teams to ensure consultants are accurately set up in Oracle/Netsuite. - Provide administrative and operational support to the sales team. - Assist with preparing and organizing sales proposals and supporting materials. - Track sales contracts, key dates, renewals, and licensing/permit requirements to ensure compliance and timely execution. - Maintain and update customer records and related documentation in internal systems and CRM tools. - Support the sales organization with pipeline tracking, forecasting support, and reporting. - Coordinate and communicate across Sales, Finance, and other departments to ensure processes run smoothly. - Identify opportunities to improve workflows, documentation, and tracking processes. - Up to 10% travel. Qualifications - 2+ years of experience in sales operations, contract coordination, or a similar role. - Strong organizational and time-management skills with exceptional attention to detail. - Experience working with Microsoft Office tools (Excel, Word, Outlook, PowerPoint, Teams). - Experience with CRM systems (Salesforce or similar) preferred. - Ability to manage multiple tasks and track deadlines in a fast-paced environment. - Strong communication and cross-department collaboration skills. - Experience supporting sales teams, contracts, or vendor onboarding processes is a plus. - Familiarity with financial systems such as Oracle and/or NetSuite or similar platforms is a plus. Key Traits for Success - Highly organized and process-driven - Ability to handle various high priority tasks - Detail-oriented with strong follow-through - Comfortable working cross-functionally with Sales and Finance - Proactive problem solver who can remove workflow bottlenecks We are Grover Gaming! At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity. Why Grover Gaming? • Join a passionate team in one of the most exciting sectors of the gaming industry • Be part of a mission-driven organization that supports charitable causes • Competitive salary and benefits • Opportunities for advancement and growth • A culture built on innovation, integrity, and service Don’t meet every requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Grover Gaming, we know that creativity, passion, and different perspectives are what make our games and impact truly special. We welcome people from all backgrounds and experiences. If this role excites you but your experience doesn’t match every qualification, we still want to hear from you. You could be exactly the teammate we need! #LI-AM1 Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Qualifications Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Role Description Light & Wonder is seeking a highly skilled and results-driven Senior Process Excellence Engineer to serve as a dual-role leader — driving Lean transformation across the full enterprise value stream while simultaneously coordinating and managing AI-enabled continuous improvement initiatives. This is a senior individual contributor and project leadership role that will partner with Operations, Finance, HR, Accounting, Procurement, and Technology teams to eliminate waste, accelerate throughput, and embed a culture of sustainable operational excellence. The ideal candidate brings deep expertise in Lean methodology, facilitation, and Value Stream Mapping, combined with a working knowledge of agentic AI tools and intelligent automation. They will have a proven track record of leading large-scale, cross-functional deployments from strategy through sustainment — and will be comfortable operating across organizational boundaries at all levels of the business. Qualifications - Bachelor’s or Master’s degree preferred. - Lean certification and/or Six Sigma Black Belt (LSSBB) certification required; Master Black Belt (MBB) designation a strong plus. - Minimum of 5–10 years of progressive experience in process excellence, continuous improvement, or operational transformation roles. - Demonstrated experience leading large-scale, enterprise-wide Lean deployments involving multiple business functions, geographies, and hundreds of stakeholders. - Proven track record of leading Lean transformation beyond Operations — must include documented results in transactional and administrative functions such as Finance, HR, Accounting, and Procurement. - Experience leading and developing cross-functional teams in a matrixed organization, including influencing without direct authority. - Experience managing a project portfolio simultaneously, balancing resources, priorities, and executive stakeholder expectations. - Hands-on experience with AI tools such as large language models, agentic automation frameworks, or machine learning operations (MLOps) platforms. - Experience implementing Lean management systems (e.g., Obeya, real-time KPI dashboards, AI-augmented daily management). - Experience with ERP systems (SAP, Oracle, or equivalent) and understanding of system-related process improvement constraints. - Strategic mindset and strong business acumen, with the ability to identify priority value opportunities by leveraging exceptional problem-solving and decision-making skills. Requirements - This is a Remote position with frequent travel to support Lean transformation and AI Sprints. - The targeted pay range for this role is $140,000-$150,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual performance bonus. Actual compensation packages are based on several factors that may include, but are not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. Benefits - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Company Description Light & Wonder and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all its employees to meet those requirements that are necessary to fulfill their individual roles. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Role Description Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. - Support Sr. management with recurrent business analysis and projections. - Analyze the performance of our products and business units in a proactive way including plans and recommendations to optimize assets. - Create presentations for Senior management as needed. May assist with marketing literature for sales presentations. - Effectively plan customer’s and product performance reports needed for Sr. Management, achieving monthly deadlines and commitments agreed with customers. - Collect, manage, and maintain analytical data used to measure and control LNW business. - Create spreadsheets to manage customers and LNW business information. - Support Sales team on finding or developing new business opportunities. Supply spreadsheets with costs, performance, trends, profitability for LNW clients and products. - Perform all analytical reports and clerical functions, including filing, typing, etc. as directed. - Update and maintain technology escrow accounts in accordance with customer contracts. - Work effectively with all departments, including Senior Management, Finance, Marketing, Customer Service, Order Entry, and Legal. - Perform other duties as assigned. Qualifications - Must have a minimum of 5+ years’ experience in casino’s industry or in business intelligence positions. - Leadership skills are a must. - Proficient with Excel and other Data Mining tools. - Business Oriented. - Strong negotiation skills and customer service experience. - Effective communication skills. Ability to communicate well with customers and all LNW team members. - Ability to prioritize a variety of tasks. - Teamwork and demonstrated ability to work effectively in a diverse work group. - English required. Requirements - Bachelor’s degree in mathematics, economy, and actuarial science preferred.

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Sales Fulfillment Partner I Job Summary: Responsible for providing excellent customer service by supporting internal and external customer needs during the sales cycle. Builds foundational knowledge on sales order process and understands how to solve and escalate customer issues. Outcomes: - Accurate and timely processing of sales orders - Supports sales team and internal stakeholders - Improved customer onboarding and documentation - Resolution of billing and service issues Essential Job Functions: - Enter and track sales requests in CRM (Business Central, Navision Salesforce & Oracle) or other order management systems - Prepare sales documents (quotes, order forms, confirmations) - Maintain organized customer records and digital files - Support onboarding new customer accounts and assist in collecting required documentation - Respond to internal and external inquiries, providing timely updates to sales and customers - Assist in resolving billing or service issues - Track, follow-up and escalate on unresolved issues - Collaborate with sales and internal teams to ensure efficient order fulfillment - Assist with managing order holds, alerts, and early release execution - Support order closure activities to ensure accurate and timely completion Qualifications: - Training and/or Experience - At least 2 years of experience in customer service, sales support, or administrative experience; exposure to CRM systems (Salesforce, Oracle, or similar) preferred. - High school diploma or equivalent required. Knowledge, Skills and Abilities: - Strong customer service skills - Effective communication and collaboration with customers - Comfortable learning new systems, processes, and customer service best practices - Fluent English required Socio(a) de Cuplimiento de Ventas Resumen del puesto: Responsable de brindar un servicio al cliente de excelencia, apoyando las necesidades de clientes internos y externos durante el ciclo de ventas. Desarrolla conocimientos fundamentales sobre el proceso de pedidos de ventas y comprende cómo resolver y escalar los problemas de los clientes. Resultados esperados: - Procesamiento preciso y oportuno de los pedidos de ventas - Apoyo al equipo de ventas y a las partes interesadas internas - Mejora en la incorporación de clientes y en la documentación - Resolución de problemas de facturación y servicio Funciones esenciales del puesto: - Registrar y dar seguimiento a las solicitudes de ventas en el CRM (Business Central, Navision, Salesforce y Oracle) u otros sistemas de gestión de pedidos - Preparar documentos de ventas (cotizaciones, formularios de pedido, confirmaciones) - Mantener registros de clientes y archivos digitales organizados - Apoyar la incorporación de nuevas cuentas de clientes y asistir en la recopilación de la documentación requerida - Responder a consultas internas y externas, proporcionando actualizaciones oportunas al equipo de ventas y a los clientes - Asistir en la resolución de problemas de facturación o servicio - Dar seguimiento, realizar gestiones de seguimiento y escalar los problemas no resueltos - Colaborar con el equipo de ventas y los equipos internos para asegurar el cumplimiento eficiente de los pedidos - Asistir en la gestión de retenciones de pedidos, alertas y la ejecución de liberaciones anticipadas - Apoyar las actividades de cierre de pedidos para asegurar su finalización precisa y oportuna Requisitos: - Formación y/o experiencia - Al menos 2 años de experiencia en servicio al cliente, soporte de ventas o experiencia administrativa; se prefiere haber tenido contacto con sistemas CRM (Salesforce, Oracle o similares). - Se requiere diploma de escuela secundaria o equivalente. Conocimientos, habilidades y capacidades: - Sólidas habilidades de servicio al cliente - Comunicación y colaboración efectiva con los clientes - Disposición para aprender nuevos sistemas, procesos y mejores prácticas de servicio al cliente - Se requiere dominio del idioma inglés Qualifications