Life Time

Role Description The Life Time Technology team is at the forefront of the evolution of Life Time into a digital-first company, transforming existing experiences and creating brand new ones both online and in our clubs. If you enjoy a fast-paced environment with the latest technologies and have a passion for health and fitness – we should meet. Work is a team effort, and we are a highly motivated, highly collaborative team; we always win or lose together. We invest in our team members and ensure they have the tools and opportunities to learn, grow and thrive. This position provides remote service and technical support to employees at all Life Time locations through email and phone support. Service Desk Agents are often involved in the installation of corporate and club end-user technology, printer and device installation, and troubleshooting. Job Duties and Responsibilities - Interacts with the IT Advanced Support, Corporate Support and end-users to address issues. - Manages call intakes and emails to the Service Desk, prioritizes work, and communicates with end-users or their agents regarding support efforts. - Provides support for desktop technologies including, end-user applications, operating systems, hardware, and peripherals. - Completes administrative tasks in support of Life Time’s request management processes (access requests, hardware and software requests). Qualifications - Associate's Degree in Business or Technology (or related area) or equivalent combinations of education and experience. - Must be able to support a flexible schedule (evening and weekend availability if necessary). - Good documentation skills, including the ability to prepare simple documentation are highly desirable. - Must be able to work both independently and in a team environment. - Must have demonstrated analytical and problem solving skills. - Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint. Preferred Requirements - Bachelor's Degree in related field. - Relevant certifications. Benefits - A fully subsidized membership. - Discounts on Life Time products and services. - 401(k) retirement savings plan with company discretionary match (21 years of age and older). - Training and professional development. - Paid sick leave where required by law. - Full-time Team Members are eligible for additional benefits, including: - Medical, dental, vision, and prescription drug coverage. - Short term and long term disability insurance. - Life insurance. - Pre-tax flexible spending and dependent care plans. - Parental leave and adoption assistance. - Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave. - Deferred compensation plan, if the team member meets the required income threshold.

Role Description The LifeClinic Remote Coordinator maintains and executes the LifeClinic business plans and adjusts as needed to deliver results at or above company expectations in patient acquisition, retention, and collections for multiple clinic locations. They will apply their extensive knowledge of LifeClinic’s mission and services to proactively meet our patient’s needs, efficiently answer any questions, and maintain patient accounts. They will communicate with LifeClinic team members and patients via Teams, SharePoint, email, and phone. Job Duties/Responsibilities - Communicates proactively with patients while engaging them in their care - Ensures that all necessary forms for each patient are complete and reflected in their account - Works with the doctor(s) to ensure accurate medical records and patient treatment plans - Understands and responds to questions regarding patient finances and their contribution to care - Collects and processes payments - Manages the clinic’s entire patient scheduling ensuring patients schedule according to their treatment plan - Other duties as assigned Qualifications - High school diploma or GED - 1 to 3 years of experience working in the healthcare and/or customer service industry Requirements - This is a fully remote position, with no in-person attendance required except in limited business circumstances that would be communicated in advance. - This position requires Wi-Fi/high-speed internet services. The cost for such services will be the responsibility of the employee. - The working hours for this position are as follows: - Hours are aligned with the time zone of the majority of the clinics supported. Example, if a majority of clinics are EST, then working hours are aligned to EST. - Monday and Wednesday: 7am-12pm; 1-6pm - Tuesday and Thursday: 11am-6pm - Friday: 7am-1pm - This position can be performed remotely in all states except the following: - California - District of Columbia - Illinois - Montana - New Hampshire - New York - North Dakota - South Dakota - Seattle, WA Benefits - A fully subsidized membership - Discounts on Life Time products and services - 401(k) retirement savings plan with company discretionary match (21 years of age and older) - Training and professional development - Paid sick leave where required by law - Full-time Team Members are eligible for additional benefits, including: - Medical, dental, vision, and prescription drug coverage - Short term and long term disability insurance - Life insurance - Pre-tax flexible spending and dependent care plans - Parental leave and adoption assistance - Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave - Deferred compensation plan, if the team member meets the required income threshold