Leap LLC

Role Description The Material Ordering Activation Specialist serves as the connective tissue between Leap, our distribution partners, and the contractors we jointly serve. This role bridges two critical gaps in the partner lifecycle: material ordering technical integration support for our contractors and contractor activation into active, recurring usage. You will guide contractors from integration enablement through their first order and beyond, ensuring adoption sticks, while simultaneously serving as the main point of contact for contractors and our material ordering integrations here at Leap. Success in this role is measured in contractor outcomes: faster time to first order, higher activation rates, and growing GMV per contractor. Responsibilities - Contractor Activation & Onboarding - Guide contractors through activation of distributor ordering integrations including SRS Distribution, QXO, and ABC Supply. - Ensure contractors successfully place their first order within 14 days of activation. - Deliver focused working sessions covering estimate-to-order workflows, template creation, pricing, validation, and repeat ordering. - Serve as a technical liaison throughout onboarding, implementation, and ongoing support for both partners and mutual customers. - Technical Configuration & Integration Support - Assist contractors with material templates, pricing formulas, macros/automation, and distributor catalog mapping. - Support API integrations between Leap and partners used by mutual customers. - Partner Coordination - Work directly with the Strategic Program Manager and distributor partners to ensure pricing access, authentication, account provisioning, and catalog availability. - Participate in partner calls and customer meetings to provide guidance as needed. - Collaborate with internal teams (Engineering, Product, Customer Success) to resolve issues and continuously improve the contractor’s integration experience. - Documentation & Knowledge Management - Maintain documentation of integration steps, partner-specific configurations, and FAQs for both internal, partner and contractor use. - Activation Metrics Ownership - Time to First Order - Activation Rate - Orders/Contractor - GMV/Contractor - Target: ≤14 days post-activation - % of enabled contractors placing ≥1 order - Repeat ordering frequency - Gross merchandise value driven Qualifications - At least 3 years in a technical support, partner success, or activation/onboarding role. - Basic familiarity with integrations and APIs required. - Strong customer-facing communication skills, especially in cross-company and cross-functional collaboration required. - Comfortable working in a fast-paced, partner-first environment with a strong customer success mindset required. - Ability to manage multiple concurrent contractor activations and workstreams simultaneously required. - Experience supporting CRM, ERP, or construction/home services software platforms required. - Knowledge of the home improvement industry and building products distribution space preferred. - Experience working with or within a partner and/or customer success ecosystem in a SaaS environment preferred. - Ability to travel as needed; up to 25% of the time. Benefits - Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. - Invest in Your Future – 401(k) company match to help you build financial security. - Time to Recharge – Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. - Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. - Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! - MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! - Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!

Role Description The Manager, Business Development is responsible for the day-to-day leadership, coaching, and performance management of the Business Development Representative (BDR) team. This role ensures excellence across both inbound and outbound motions, driving consistent pipeline creation, rapid lead response times, and high-quality meeting generation. The Manager will execute against established sales strategy, optimize workflows, and develop high-performing BDRs while partnering closely with Sales Leadership, Marketing, and RevOps to ensure alignment and continuous improvement. This position reports directly to the VP of Sales. Responsibilities - Lead and manage a team of Business Development Representatives handling both inbound and outbound sales efforts - Drive consistent achievement of individual and team pipeline and meeting quotas - Ensure rapid response times and effective engagement across all inbound lead sources - Oversee outbound prospecting execution, including call, email, and multi-channel outreach - Coach, train, and develop BDRs through regular one-on-ones, performance reviews, and skills training - Monitor daily activity metrics, conversion rates, and pipeline contribution to identify trends and improvement opportunities - Enforce adherence to established sales development processes, playbooks, and messaging - Maintain accurate CRM data and reporting using the sales tech stack (Salesforce preferred) - Partner with Marketing and RevOps to align on lead quality, territory management, tools, and reporting - Recruit, onboard, and ramp new BDRs while supporting ongoing career development Qualifications - 3-5+ years of experience in Business Development or Sales Development - 2-3+ years of experience managing or leading BDR/SDR teams - Proven success supporting both inbound and outbound sales motions - Experience with outbound phone and email campaign execution - Hands-on experience with CRM systems and sales tools (Salesforce and Gong preferred) - Experience using power dialers and/or predictive dialers - Strong understanding of short and long sales cycles - Excellent verbal and written communication skills - Strong problem-solving skills with a data-driven mindset - Ability to thrive in a fast-paced, ever-changing environment Benefits - Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. - Invest in Your Future – 401(k) company match to help you build financial security. - Time to Recharge – Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. - Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. - Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! - MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! - Culture & Team-Building Activities – connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!

About Us At Leap, we’re on a mission to transform the home improvement industry - and we want you to be part of that journey. We’re proud to be recognized on the Inc. 5000 and Inc. Regionals lists for 5+ consecutive years, reflecting sustained growth driven by innovation, strong execution, and an incredible team. We build technology that helps contractors work smarter, scale faster, and deliver better experiences to their customers.When you join Leap, you’ll work alongside curious minds, bold innovators, and thoughtful risk-takers who care deeply about doing great work - and doing it together. Our culture is transparent, supportive, and grounded in approachable leadership. We actively listen to our employees through semi-annual engagement surveys, maintain a strong eNPS score, and consistently act on feedback to improve what’s working and where we can do better. We believe great work happens when people are supported outside of work, which is why we offer comprehensive benefits and wellness resources for you and your family.Take the Leap today and help shape what’s next. Position Overview We are seeking a Revenue Analyst to join our Revenue Operations team and serve as a key driver of data-backed decision making across the business. This role will own the analysis and reporting of critical performance metrics across the full customer lifecycle - from acquisition and onboarding through retention, expansion, and revenue forecasting. You will transform raw data from systems like Salesforce, product usage tools, and financial platforms into clear insights, dashboards, and financial models that help leaders understand performance trends, diagnose risk, and prioritize growth initiatives. In this role, you’ll partner closely with Sales, Customer Success, Marketing, Product/Engineering, and Finance to improve forecasting accuracy, strengthen customer health visibility, track funnel performance, and support strategic planning through executive-ready reporting and cohort-level insights. Responsibilities - Data Analysis & Insights: Collect, clean, and analyze customer data (usage, adoption, churn, retention, expansion) across Salesforce, internal health tools, and marketing platforms. - Reporting & Dashboards: Build and maintain executive-ready dashboards and recurring reports in Salesforce, Tableau/Power BI, and other analytics tools. - Customer Journey Analytics: Track onboarding completion, time-to-value, product adoption, and customer health scoring. Provide insights to CS leaders on at-risk accounts. - Revenue & GTM Analytics: Partner with Sales and Marketing on funnel conversion, pipeline performance, and renewal/upsell forecasting. - Financial Planning & Analysis: Support Head of FP&A with monthly, quarterly, and annual budgeting and forecasting. Build and maintain SaaS financial models for revenue and expense forecasting. Analyze actuals vs. budget/forecast across key SaaS drivers including ARR, MRR, churn, bookings, CAC, LTV, gross margin, and operating leverage. Prepare management reporting and dashboards for leadership reviews. - Product & Usage Insights: Work with the CTO and Product/Engineering teams to analyze product usage, adoption, and engagement trends, translating them into actionable insights for Revenue, Customer Success, and Finance stakeholders. - Process & Data Quality: Ensure data hygiene in Salesforce and related systems; work with RevOps to implement data governance standards. - Strategic Projects: Support initiatives such as segmentation analysis, pricing/packaging studies, cohort analysis, and reporting for the executive team and board. Qualifications - 4+ years of experience in data analytics, revenue operations, FP&A or business intelligence, ideally in a SaaS company. - Proficiency in SQL and data visualization tools (e.g., Tableau, Power BI, Looker). - Experience with Salesforce, NetSuite, and related GTM tools (e.g., Gong, HubSpot) preferred. - Experience working with SaaS financial metrics (e.g., ARR, retention, churn) and partnering with Finance/FP&A on recurring reporting. - Strong Excel skills (financial modeling, forecasting, variance analysis) - Understanding of financial statements and budgeting fundamentals - Ability to analyze product usage/adoption data and translate it into actionable business insights for cross-functional teams. - Strong analytical and problem-solving skills; ability to turn complex data into clear, actionable insights. - Excellent communication skills with the ability to partner cross-functionally and present findings to senior leadership. - Self-starter who thrives in a fast-paced, scaling environment. - Associate/Bachelor’s degree or equivalent experience required Benefits We believe in supporting our employees holistically - your health, financial well-being, time to recharge, and overall happiness matter to us. Here’s what you can look forward to: - Affordable Health & Wellness Coverage - comprehensive and competitive benefits package, starting the first of the month following your hire date. - Invest in Your Future – 401(k) company match to help you build financial security. - Time to Recharge– We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. - Comprehensive Employee Assistance Program (EAP)– resources to support your mental health, financial well-being, and everyday challenges. - Exclusive Discounts withLifeMart(via ADP)– save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! - MoveSpringWellness App– stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! - Culture & Team-Building Activities– we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit! Join us and experience a company that truly invests in YOU! Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.

About Us At Leap, we’re on a mission to transform the home improvement industry - and we want you to be part of that journey. We’re proud to be recognized on the Inc. 5000 and Inc. Regionals lists for 5+ consecutive years, reflecting sustained growth driven by innovation, strong execution, and an incredible team. We build technology that helps contractors work smarter, scale faster, and deliver better experiences to their customers. When you join Leap, you’ll work alongside curious minds, bold innovators, and thoughtful risk-takers who care deeply about doing great work - and doing it together. Our culture is transparent, supportive, and grounded in approachable leadership. We actively listen to our employees through semi-annual engagement surveys, maintain a strong eNPS score, and consistently act on feedback to improve what’s working and where we can do better. We believe great work happens when people are supported outside of work, which is why we offer comprehensive benefits and wellness resources for you and your family. Take the Leap today and help shape what’s next. Position Overview We are seeking a results-driven, customer-focused Senior SalesPro Onboarding Specialist responsible for driving customer adoption, accelerating time-to-value, and ensuring successful product launch and early-stage account health. This role blends structured project execution, consultative onboarding, and proactive risk management. The ideal candidate is confident leading client-facing conversations, managing multiple complex projects simultaneously, and holding customers accountable to timelines and outcomes. This is not a passive training role. This is an ownership role. You will serve as the quarterback of the onboarding experience - ensuring customers launch successfully, adopt effectively, and transition smoothly into long-term partnership. Responsibilities - Drive Customer Adoption & Time-to-Value - Technical account builds and configuration - Lead structured, outcome-focused onboarding engagements - Deliver engaging, role-based training aligned to customer business goals - Reinforce best practices to drive behavioral change across sales teams - Ensure customers are prepared operationally and technically for go-live - Own Structured Project Execution - Build and maintain detailed onboarding project plans - Establish clear timelines, milestones, and customer deliverables - Drive accountability with customer stakeholders to prevent project delays - Maintain consistent communication cadence and documentation - Track time accurately and manage utilization effectively - Launch & Hypercare Management - Own customer readiness for go-live - Monitor adoption, system usage, and early health indicators post-launch - Identify and address gaps during the hypercare period - Proactively escalate risks with mitigation plans - Partner with Customer Success to ensure smooth transition post-hypercare - Stakeholder & Executive Communication - Identify and engage 2–5 key stakeholders per account - Lead milestone reviews and launch readiness conversations - Communicate risks, dependencies, and expectations clearly and professionally - Navigate stalled projects and re-engage decision-makers effectively - Scope & Services Alignment - Clearly distinguish onboarding services from Professional Services engagements - Identify out-of-scope requests and route appropriately - Protect company revenue while maintaining customer trust - Collaborate with Professional Services for expansion opportunities - Cross-Functional Collaboration - Partner with Sales, Customer Success, Product, and Support teams to ensure alignment - Provide structured feedback on common onboarding challenges - Contribute to continuous improvement of onboarding processes and playbooks Qualifications - 4-5+ years of experience in SaaS onboarding, implementation, or customer-facing delivery - Experience managing multiple concurrent client projects - Experience driving customer adoption and behavioral change - Strong project management and organizational skills - Experience navigating difficult client conversations and managing expectations - Education:Associate or Bachelor’s degree in a relevant field or equivalent work experience Preferred Qualifications - Experience in CRM or sales enablement platforms - Experience in startup or high-growth SaaS environments - Familiarity with structured project management methodologies Success Metrics - On-time and on-scope customer launches - Strong post-launch adoption and health scores - Positive client feedback during onboarding and hypercare - Minimal scope leakage into unpaid work - Accurate time tracking and strong utilization performance - Low onboarding-related churn Benefits We believe in supporting our employees holistically - your health, financial well-being, time to recharge, and overall happiness matter to us. Here’s what you can look forward to: - Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date.. - Invest in Your Future – 401(k) company match to help you build financial security. - Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. - Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. - Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! - MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! - Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit! Join us and experience a company that truly invests in YOU! Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.