Lattice Software

• We're looking for a Senior Product Designer to join our new AI team to help shape and ship a reimagined way of capturing your work and growth, aligned with your manager and the business. Our work spans both net new surfaces inside Lattice and the external tools our customers already work in. • This is a new, experimental team at Lattice making a different bet about AI. We're figuring out what AI looks like when it's truly built into how managers, employees, and HR leaders do their best work, and nobody has fully figured this out yet. We're building this together, so we're looking for someone who's eager to rethink traditional roles and flex into whatever the work needs. • This role is perfect for designers who are experimental, energized by ambiguity, and want to help bring our AI vision to life, both inside Lattice and in the tools we integrate with. You think across multiple personas, care deeply about creating a great Lattice user experience guided by AI, and want to help us contribute to a cohesive system for AI experiences across the product. You'll work side-by-side with Product, Engineering, Data, and customers to land experiences that are loveable, measurable, and scalable, and you'll partner with engineering to craft and fine-tune the AI outputs themselves so they align with the ideal user experience. Because AI is deeply embedded across Lattice, you'll build a strong understanding of our entire product suite and collaborate with designers across teams to make sure AI strengthens, not fragments, the jobs our customers are already getting done.

• Lead and Develop a High-Performing Team: Hire, coach, and mentor a team of Customer Account Managers (CAMs) to achieve and exceed performance goals. Provide ongoing training, development, and feedback to enhance skills in relationship management, strategic planning, and revenue growth. Establish clear expectations, key performance indicators (KPIs), and accountability measures to drive success. • Drive Customer Success and Retention: Develop and implement strategies to optimize customer satisfaction, retention, and expansion within our customer base. Ensure the team proactively identifies and mitigates churn risks while fostering long-term customer partnerships. Oversee and support account planning efforts to align with customer objectives and business goals. • Operational Excellence & Strategy Execution: Collaborate cross-functionally with Sales, Customer Care, and Product teams to improve processes and enhance the customer experience. Monitor team performance using data-driven insights, ensuring alignment with company objectives. Drive efficiency in CRM usage, forecasting, and reporting to support decision-making and resource allocation. • Customer Advocacy & Continuous Improvement: Act as an escalation point for high-priority customer issues, ensuring swift resolution and satisfaction. Gather and synthesize customer feedback to influence product development and customer engagement strategies. Stay informed on industry trends and competitive insights to refine customer account management best practices.

• Design and implement AI-powered workflows that improve operational efficiency and automate recurring business processes across the revenue organization. • Build internal intelligence systems that surface actionable insights for GTM leaders and operational teams. • Partner closely with Revenue Operations, Marketing Operations, Customer Success Operations, Finance, and Data teams to design scalable internal solutions. • Build and maintain the underlying workflows, integrations, and systems powering AI-enabled GTM operations. • Act as both a technical builder and strategic thought partner in modernizing how the business operates through AI. • Help create scalable systems that transform raw GTM data into usable business intelligence. • Continuously identify opportunities to reduce manual work and improve decision-making through AI and automation.

Role Description We’re hiring a driven and consultative SMB Account Executive to help accelerate Lattice’s next phase of growth. This is an opportunity for ambitious sales professionals who thrive in fast-paced environments, excel in high-velocity sales cycles, and are energised by building strong customer relationships. At Lattice, sales goes beyond merely pitching a vision or closing deals; it’s about crafting exceptional experiences and building meaningful partnerships with our customers. As an Account Executive, you’ll become a trusted advisor to HR and business leaders by developing deep expertise in the Lattice Talent Suite and broader trends across People Strategy. This role is ideal for someone who brings strong outbound discipline, operates with urgency and ownership, and is motivated by continuous growth. What You Will Do - Own the full sales cycle from prospecting through close for SMB organisations, delivering a high-quality customer experience throughout. - Consistently meet or exceed monthly and quarterly new business goals. - Generate pipeline through proactive outbound prospecting, which represents a critical driver of success in the role. - Build and maintain a healthy, disciplined pipeline through strong follow-up, deal management, and forecasting hygiene. - Lead thoughtful discovery conversations to uncover business-level challenges and goals. - Position Lattice’s solutions through a consultative sales approach tailored to each customer’s needs. - Maintain a strong understanding of the HR technology landscape, industry trends, and Lattice’s competitive positioning to guide customers through the buying process. - Partner with Account Managers to cross-sell new services into our existing customer base. - Contribute positively to team culture through collaboration, curiosity, accountability, and an eagerness to learn. Qualifications - Proven track record in generating new business and surpassing sales and pipeline generation targets. - 2–5 years of full-cycle SaaS closing experience in a quota-carrying role. - Exceptional verbal and written communication skills. - A high sense of ownership and accountability - you proactively manage your business and don’t require close oversight to maintain momentum. - An experimental mindset and eagerness to leverage AI and modern sales tools to work smarter, move faster, and improve execution. - High coachability, intellectual curiosity, and a genuine desire to continually hone your craft. - Passion for Lattice’s mission and alignment with our values: Ship Shipmate Self, Clear Eyes, Own the Outcome, and What’s Next? Requirements - If you’re excited by the opportunity to help organisations “make work meaningful” and you’re a proactive, results-driven sales professional ready to make a significant impact, we’d love to hear from you. Benefits - The estimated annual cash salary for this role is £50,000 - £72,000. - This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans. - This position is also eligible for variable compensation of £50,000 - £72,000, subject to personal performance, company performance, and the terms of Lattice’s applicable plans. - Medical insurance - Dental insurance - Vision insurance - Life, AD&D, and Disability Insurance - Emergency Weather Support - Wellness Apps - Paid Parental Leave - Paid Time off inclusive of holidays and sick time - Commuter & Parking Accounts - Lunches in the Office - Internet and Phone Stipend - One time WFH Office Set-Up Stipend - 401(k) retirement plan - Financial Planning - Learning & Development Budget Company Description Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning – and Lattice is building the tools to empower those people-centric companies. Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto. Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

• Support our customers through live chat, email, and video calls • Act as an extended branch of Customer Success by partnering with Customer Success Managers and building trusted relationships with our high tiered clients • Effectively identify when to work with cross functional partners to dive retention by leveraging processes and analyzing data to share customer insights • Participate in the subject matter expert (SME) program to ensure a high level of knowledge is maintained and shared with our product team • Assist with escalated conversations to ensure we are providing the best support for all customers throughout all business hours • Be a leader on the team by answering questions through Zoom and Slack for teammates who need help • Mentor new team members as they navigate through the onboarding process and grow into more tenured roles • Excelling at all individual team productivity and quality metrics • Bringing areas of process improvement to your manager, suggesting solutions that positively impact the team, and executing on them • Being a process advocate for the knowledge capture philosophy • Sharing feedback on new initiatives and areas of discussion • Participating in team meetings and trainings

• Own the strategy and execution of multi-channel campaigns (email, in-app, webinars, events) that drive handraisers and influence expansion pipeline. • Partner with RevOps to identify high-propensity segments and define targeted campaign motions. • Build and scale our advocacy engine, including G2 reviews, customer references, stories, and testimonials. • Partner with Product Marketing to translate customer outcomes into compelling proof points. • Equip CAMs with ready-to-use campaign kits, messaging, and customer proof to drive account growth. • Define success metrics across campaigns and advocacy (pipeline influenced, handraisers, review velocity, reference utilization).

• Serve as a trusted advisor to drive customer satisfaction, retention, and growth across your portfolio of accounts • Build relationships with key decision makers and stakeholders across a dedicated customer base • Partner with customers to understand their business objectives and develop strategic plans to achieve them through Lattice • Drive customer growth by proactively identifying opportunities to deliver greater customer value • Work closely with cross functional partners in Customer Care & Activation to support customer adoption and with Sales to capture expansion opportunities • Operate with a high level of customer orientation including, but not limited to • Researching customers’ businesses and preparing thoughtful questions and insights in advance of customer meetings • Asking layered, open-ended questions to understand and clarify customers’ objectives and challenges beyond surface-level detail • Adapting and shifting communication style and content to fit the needs of different stakeholders • Leading with solutions, not products, when making recommendations aligned to customer objectives • Engaging customers consistently to confirm and clarify value and adapt a strategy when needed to optimize ROI • Using data and insights to support investment recommendations or overcome customer objections • Proactively mitigating churn risk by adopting a holistic, customer-centric approach • Applying business acumen in account planning by considering economic, industry, and company factors with a customer-centric lens • Mapping all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy • Act as the voice of the customer to provide feedback for product and service improvements • Consistently practice humility - seeking guidance from colleagues when faced with novel challenges or untested scenarios • Maintain discipline in territory and account planning, forecasting, quota attainment, and using the CRM and other sales tools

• Standardize Lattice’s data infrastructure and practices through establishing a simple, cohesive, and reliable platform that seamlessly integrates internal and partner data • Design, develop, and deploy scalable data pipelines that can ingest, process, and serve data across multiple teams for batch and streaming workloads. • Make data effortlessly accessible – abstract infrastructure complexity through reusable SDKs, libraries, and tooling • Shape data governance practices ensuring access to data is secure, compliant, and high-quality. • Partner with Engineering, Product, and business leaders to identify data needs and implement solutions that align with strategic objectives.

• Partner with engineers to identify, triage, and remediate security issues in product features and services • Participate in security reviews and threat modeling for new features and systems • Perform security-focused code reviews and help identify common vulnerabilities • Contribute to secure-by-default patterns, libraries, and tooling in our TypeScript-based stack • Help implement and operate security tooling (SAST, DAST, dependency scanning, etc.) • Support vulnerability management workflows, including internal findings and bug bounty reports • Assist in investigating security issues and assessing risk and impact • Collaborate with platform and infrastructure teams to improve application and cloud security posture • Assist in identifying and mitigating risks in AI/LLM-powered features • Contribute to security guidance, documentation, and training for engineering teams

• Own the end to end user experience for our Performance Reviews product area. • Collaborate closely with Product, Engineering, Data, and Customer stakeholders. • Design systems, not features – understanding how the Performance Reviews product fits into the entire customer journey. • Partner deeply with other product areas to ensure the customer experience is cohesive. • Work closely with your engineering team throughout the design and development process. • Lead through ambiguity and own the hardest design problems. • Champion and evolve our design system.