Laitram

Role Description Intralox L.L.C. has a position available for a Mechanical (Technical) Support Engineer - 24/7 Support. - Provide technical support to clients via phone, email, and online ticketing systems. - Troubleshoot and resolve complex issues related to our systems and solutions. - Collaborate with Customer Service, Product/Project Managers, and Engineers to address and resolve client issues promptly. - Document all client interactions, troubleshooting steps, and resolutions in the support system. - Conduct remote diagnostics and maintenance to minimize system downtime. - Provide guidance and training to clients on the use and maintenance of our products. - Participate in regular training sessions to stay updated on product developments and industry trends. - Contribute to the development of support documentation and training materials. - Maintain a high level of customer satisfaction by delivering professional and efficient support. - Contribute to and grow with a Global Services Team that covers every aspect of Customer pre and post-sales support. Qualifications - Bachelor's degree in Engineering and minimum 1 year of industry experience. - Direct experience with a variety of industrial hardware/software Programmable Logic Controller (PLC) platforms including but not limited to Rockwell/Allen-Bradley & Siemens. - Willingness to work various shifts, including nights, weekends, and holidays. - Excellent oral & written communication skills. - Proficiency in Microsoft Office. - Strong analytical and problem-solving skills. - Deep technical skills & knowledge; industrial conveyor systems preferred. - Ability to work independently and as part of a team. - Experience with remote support tools and technologies. - Ability to travel 25%. Requirements - 5+ years of Industry experience in industrial hardware/software Programmable Logic Controller (PLC) platforms (desired). - Proficiency in systems including but not limited to Windchill PLM, Oracle ERP, Dynamics CRM, etc. (desired). - Certifications in relevant technologies or systems (desired). - Experience working in a 24/7 support environment (desired). Benefits - Health, dental, vision, and disability insurance. - Paid time off. - 401K. - Flexible spending account. - Life and AD&D insurance. - Long term care. - Tuition reimbursement. - Additional voluntary benefits. Salary Information The salary range provided is a good faith estimate representative of all experience levels: $68,200 to $147,300. The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans. EEO/Vet/Disability Notice EOE/M/F/Vet/Disabled

Role Description Our Digital Technologies (DT) department is building a core Palantir practice at Intralox. We are looking for experienced Palantir Foundry Engineers to join this team and accelerate that work from day one. We are looking for builders who have already shipped real solutions in Foundry and AIP, plus thrive on turning business problems into modern and highly operational software delivering value. Job Responsibilities - Data Engineering & Integration - Design, build, and maintain data pipelines in Palantir Pipeline Builder and Code Repositories (Python/PySpark/SQL) - Onboard new data sources from enterprise systems (ERP, CRM, Machine Controllers) through Palantir Data Connection - Establish and enforce data quality standards, monitoring, and lineage visibility across the platform - Ontology & Application Building - Develop and extend the Intralox Ontology in Ontology Manager - defining object types, links, and action types that reflect our business model - Build tailored Workshop or Web applications for operators and business users across manufacturing, commercial, and service functions - Implement business logic through Palantir Functions and connect it cleanly to the Ontology - Collaborate with Palantir developers and internal stakeholders to architect reusable, scalable use cases - AI & Analytics - Integrate AI models and AIP Logic into operational workflows to enable AI-assisted decision-making - Build analysis workflows in Code Workbook or Code Workspaces for data science and predictive modeling use cases - Support analysts in building repeatable dashboards and reports in Contour and Quiver - Delivery & Collaboration - Partner with business stakeholders, like various engineering and business roles, plus people managers to scope and prioritize use cases - Contribute to platform governance standards alongside the DT core team - Mentor and guide team members who are developing their Palantir skills - Participate in a globally distributed team Qualifications - Bachelor's degree in computer science, Data Science, or Engineering - or equivalent professional experience - At least 2 years building in Palantir Foundry (pipelines, Ontologies, or apps), not just using dashboards - Proficiency in at least two of the following: Pipeline Builder, Code Repositories (Python/Spark), Workshop, Ontology Manager, AIP Logic, or Slate - Production-grade coding ability in Python; working knowledge of TypeScript - Familiarity with engineering best practices: Git, CI/CD, automated testing, and logging - Track record of delivering complete Palantir use cases, from data onboarding through to the end-user application - Experience owning data pipelines post-deployment - monitoring, troubleshooting, and improving them in production - Strong communication skills, with the ability to translate between technical and non-technical stakeholders - Comfortable working independently in a globally distributed, asynchronous team - Professional proficiency in English Preferred - Experience with Palantir AIP, including model integration, AIP Logic, and AI-assisted workflow design - Background or domain knowledge in manufacturing, industrial operations, supply chain, or logistics - Proficiency with Code Workbook or Code Workspaces for Python- or R-based data science and ML workflows - Experience acting in multiple Palantir roles within a single engagement (e.g., data engineer + app builder) - Familiarity with platform administration, security markings, or data governance tooling in Foundry - Prior experience scaling a Palantir practice within an enterprise organization EEO/Vet/Disability Notice EOE/M/F/Vet/Disabled LinkedIn Recruiter #LI-AT1