JOB SUMMARY: The Adjuster position is responsible for collecting and servicing defaulted consumer loans from initial delinquency up to charge-off/recovery. While undertaking these activities, the Adjuster is required to adhere to Bank policies and procedures as well as all applicable regulations such as, but not limited to, the Fair Debt Collection Practices Act. The loan types the Adjuster primarily services include installment, revolving, auto, boat, and residential mortgage loans. Adjusters are expected to deliver a high level of customer service and demonstrate excellent communication skills. Therefore, an Adjuster must clearly and effectively communicate with customers through telephone contact as well as through electronic and written correspondence. The Adjuster is expected to mitigate delinquency rates on their assigned accounts using effective and professional collection and customer service techniques. In addition, an Adjuster must promptly investigate, resolve, and/or escalate customer concerns. An Adjuster must try to identify reasons for customer delinquency and demonstrate effective negotiation skills to collect payments, establish promise to pays, and make referrals for hardship assistance, when applicable. The Adjuster must meet or exceed performance standards as set by the Collections Department Manager. Scope of work may include servicing of current accounts, skip tracing, servicing other loan types, and working on special projects from time to time, as required by department Manager. The Adjuster will be required to attend various training and continuing education courses. ESSENTIAL JOB FUNCTIONS: • Works well in a remote working team environment while accomplishing individual and team goals. • Manage daily portfolio of delinquent account calling queues which include maintaining making notes on customer responses, promises to pay, as well as following up on customer calls. • Maintain adequate collection notes and account documentation within our loan servicing systems that accurately reflect activity and action taken on loan accounts. • Effectively manage and de-escalate difficult customer interactions. • Maintain professionalism throughout the collections process, including when establishing borrower contact through inbound and outbound calls, emails, or other methods of communication. • Review, investigate, research, problem solve, and respond to customer account history disputes and inquiries, whether over the telephone or in written response format, as well as escalate to Collections Manager as required. • Demonstrate sound decision-making ability when servicing delinquent loan accounts and interacting with borrowers. • Maintain good communication with the Collections Manager to escalate situations adversely affecting delinquent account collection and customer complaints. • Ability to cross-train and effectively multi-task while fulfilling core responsibilities and supporting team efforts. • Meet or exceed performance goals, metrics, and expectations in a remote team environment. • Participate in and provide feedback on periodic performance conversations. • Monitor and measure personal performance to gauge personal effectiveness through the month and deliver upon established performance expectations. • Adhere to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all applicable government regulations and laws and Bank policies and procedures. • Build solid relationships and effectively communicate with other internal departments such as retail lending, branch banking, loan operations and other Bank employees to ensure timely resolution of defaulted and maturing loans. • Conduct skip tracing to identify and update borrower location and contact information. • Prepare, proof-read and verify accuracy of written correspondence to borrowers in default including but not limited to default, demand, pre-acceleration and acceleration letters. • Prepare forms and reports to the Collection Manager such as charge-off forms. • Coordinate 3rd party field visits to the collateral properties of delinquent accounts in accordance with Bank policy and procedure. • Consent to being recorded on inbound and outbound calls in the course of fulfilling the responsibilities of the role. • Additional responsibilities as assigned by the Collections Manager and Bank leadership team. • Adhere to Seacoast Bank’s Code of Conduct. EDUCATION AND/OR EXPERIENCE: • High School Diploma. • 1-2 years of collections or comparable customer service experience preferred. • Ability to write clear and effective correspondence to customers, including demand letters and emails. • Ability to speak professionally to individuals over the telephone and via video conferencing while influencing results, responding to inquiries, and providing excellent internal and external customer experience. • Proficient utilization of core bank operating systems, MS Word, MS Excel software, or other technical applications and systems at an intermediate level, as needed. • General banking or finance knowledge as well as working knowledge of loan products including installment, revolving and residential mortgage. • General debt collection knowledge that includes applicable regulatory requirements such as the Fair Debt Collection Practices Act (FDCPA).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Globe Life AO is expanding fast and we're looking for entry-level Fully Remote - Career Opportunity who are ready to start immediately. Whether you're starting your career, switching fields, or just looking for a fresh opportunity — this job is beginner-friendly, remote, and comes with full training. - Answer incoming calls, emails, and chats from clients - Explain and update benefit coverage options - Maintain accurate client records and assist with policy inquiries - Provide top-tier service with a customer-first mindset - Work independently and hit team goals from your home office Qualifications - No previous experience required — just a willingness to learn - Excellent communication and problem-solving skills - Reliable, self-motivated, and organized - Comfortable using basic computer tools (we’ll train you!) - Must be U.S.-based and 18+ Benefits - Start ASAP – Quick interview & fast onboarding process - 100% remote – Work from anywhere in the U.S. - Weekly Commission based pay + performance bonuses - Flexible schedules – Full-time & part-time options - Union-backed benefits (life, health, retirement) - Growth-focused culture – Promotions based on merit, not tenure Company Description

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This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an intern at Rivia Mind, we are committed to supporting you in your academic and professional Mental Health career. To maintain our mission to provide accessible, reliable, and quality care, we work together as a community with similar values, passion, and support for one another. - Abide by all applicable School and Rivia Mind standards, policies, and requirements. - Properly incorporate evidence-based practice guidelines and follow Rivia Mind policies and SOPs. - Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind’s culture, values, and guiding principles. - Perform 15-minute consults and properly abide by all pre, during, and post-activities pertaining to the session. - Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans. - Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.). - Appropriately prescribe medication prescriptions with proper Psychopharmacology interventions and submit refills considering the best judgment of the patient's well-being and acquiring your preceptor's approval. - Attend all required group supervision meetings, as well as Rivia-wide clinical meetings on a weekly basis. - If unable to attend in a given week or due to required coursework at your school, or requirements of an outside job, please inform and receive permission prior to missing any given meeting, and watch the recording of each required meeting within 1 week. - Complete all required clinical course assignments, surveys, and evaluations on time. - Check and respond to emails daily (even on non-scheduled days) in a timely manner. - Prepare and lead 2 virtual presentations on a mental health topic of students' choosing during Rivia-wide Friday noon meetings during their rotation, with a student-chosen discussant (ex: supervisor, faculty member, peer, etc.). - Facilitate two recorded patient sessions to be reviewed in group supervision (ideally 1 per semester). - Develop a caseload of diverse patients to treat through various psychotherapy and psychopharmacology practices if applicable. - Enter patient documentation properly and in a timely manner. - Follow HIPAA standards and remain compliant with technological use. - Monitor and hold oneself responsible in managing one's schedule and completion of required hours per program expectations. - Actively engage in supervision meetings and seek guidance as needed. - Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential. Qualifications - Strong commitment to mental health care and patient well-being. - Ability to work collaboratively in a team-oriented environment. - Excellent communication and interpersonal skills. - Familiarity with evidence-based practices in mental health. Requirements - This is a fully remote position. - Hours and schedule are determined by you and your school requirements, and must be within 8 am - 6 pm, M-F. - Ability to attend our weekly meetings are required on Wednesdays and Thursdays. Benefits - Weekly Group Supervision. - Alternating week focuses - Discipline Specific, and on the alternate week across disciplines of Students. - Weekly 1:1 Supervision. - Weekly Company-Wide Education Meeting. - Dynamic onboarding training across Modalities, Processes, Fundamentals, and more. - Access to a Shared Library of resources, past recordings on different clinical topics, and office hours. Company Description At Rivia Mind, we believe great mental health care begins with a human connection. We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. - We provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. - We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. - Our shared North Star unites us to provide the best patient experience. - We cultivate a collegial culture rooted in shared values and reciprocal support. - A mindset of curiosity, learning, and growth. - A spirit of warmth, openness, and authentic connection.