Role Description The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full-time position of Desktop Support Technician. The schedules are: - Monday through Friday: 4:30p to 1:30am Eastern - Wednesday through Sunday: 4:30p to 1:30am Eastern - Friday through Tuesday: 4:30p to 1:30am Eastern You must be located in one of these areas to be eligible for an interview: IL, DE, FL, GA, MA, KY, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC, and NC. This position reports to a Team Leader and will work closely with co-workers, senior technical staff, and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process. Responsibilities: - Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles, and more. - Provide on-site assistance to clients on an as-needed basis. - Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues, and more. - Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues. - Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution. - Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group. - Provide regional local on-site client support, as necessary. Qualifications - Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree. - Strong customer service and communication skills. - Very organized and detail-oriented, with a high degree of accuracy and follow-up. - Strong problem-solving and technical troubleshooting skills. - Experience supporting environments with Windows Server and Exchange infrastructure is preferred. - Experience with server and network administration, software deployment, and MS Office. Document management experience preferred but not mandatory. - Some combined industry experience with Windows desktops. - Virtualization and storage experience strongly preferred. - MCSE and/or related technical certifications are strongly preferred. Benefits - Family-oriented team environment with strong emphasis on work-life balance. - Medical, dental, HSA, life, and long-term disability insurance. - 401k with company match. - Phone reimbursement. - Holidays/vacation/sick days. - Training on the latest technologies. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.