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The #1 Crypto Wealth Creation Platform.
Customer Success & Support Manager
Location
United Kingdom
Posted
53 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success & Support Manager
Klink Finance
• Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues • Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership • Handle advertiser campaign queries and troubleshooting with speed and clarity • Oversee support for Klink's own app users via Intercom, ensuring timely and high-quality responses are delivered • Spot patterns in user issues and translate them into actionable product or process improvements • Build and maintain performance reports and dashboards using Metabase and PostHog • Create scalable support and success processes from scratch
Job Requirements
- Experience in offerwall preferred, alternatively performance marketing, or mobile user acquisition
- Proven account management or customer success background with a track record of retaining and growing partnerships
- Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter
- Strong communicator who can translate technical nuance for non-technical partners and vice versa
- Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools
- Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures (Nice-to-haves)
- Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools (Nice-to-haves)
- Experience working in a startup or small team environment where scope evolves quickly (Nice-to-haves)
Benefits
- Real ownership and impact from day one — no bureaucracy, no hand-holding
- A team that is small enough that your work is always visible and valued
- A fast-growing platform with genuine traction
- The chance to build processes and systems that will shape how we operate for years to come
- Remote-first and flexible — we care about output, not hours
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