KiZAN Technologies

Job Description: Copilot Senior Consultant Reports to: Productivity AI Team Location: West Chester, OH (REMOTE) Is this position eligible for bonus or commission - Bonus eligible based on company performance, No commission The Copilot Senior Consultant designs and delivers Microsoft Copilot and AI-driven solutions that align technology capabilities with client business goals. This role works collaboratively across technical teams and customer stakeholders to assess readiness, design scalable solutions, and guide implementation of Microsoft 365 Copilot, Copilot Studio agents, and related AI technologies. The Copilot Senior Consultant serves as a trusted advisor, ensuring successful adoption, measurable value, and strong technical alignment. Responsibilities: Solution Design & Delivery - Design and deliver Microsoft 365 Copilot and Copilot Studio solutions aligned to customer goals. - Capture customer requirements and collaborate with internal technical teams to architect solutions. - Assist customers in preparing technical environments for Copilot implementation. - Partner with Security, Compliance, and Endpoint teams to ensure data and device readiness. - Develop frameworks for low-code agent execution using Power Platform governance models. Client Advisory & Strategy - Guide customers in identifying AI use cases and selecting appropriate technologies. - Define measurable business value and ROI for Copilot implementations. - Translate business needs into technical solutions using iterative design approaches. - Serve as a trusted advisor and connect customers to advanced technical specialists as needed. Training, Enablement & Documentation - Design and deliver training aligned to customer business processes. - Create technical documentation and knowledge-transfer materials. - Support citizen developers and end users with guidance and best practices. Collaboration & Leadership - Work cross-functionally with delivery teams, consultants, and architects. - Mentor junior team members and support skill development. - Contribute to best practices, standards, and repeatable solution frameworks. Expected Outcomes - Successful deployment of Copilot solutions aligned to customer business outcomes. - Demonstrated client value through measurable adoption and ROI metrics. - Strong collaboration across technical teams and customer stakeholders. - High-quality documentation, training, and enablement resources. - Increased customer confidence in AI and Copilot solutions. Requirements - Authorization to work in the United States without sponsorship. - 5+ years of experience with Microsoft collaboration platforms such as SharePoint and Teams. - 5+ years of experience with Microsoft Power Platform (Power Apps, Power Automate, Power Pages, Dataverse). - Knowledge of Power Platform governance, administration, ALM, and security best practices. - Experience with Microsoft 365, Azure, and Power Platform services. - Strong problem-solving and analytical skills. - Ability to work independently and mentor junior team members. Preferred Qualifications - Copilot certifications (AB-900 beta). - Microsoft Power Platform certifications (PL-100, PL-200, PL-400, or equivalent). - Familiarity with DevOps practices for Power Platform, including CI/CD, pipelines, and source control. Other Skills & Abilities - Ability to translate business requirements into technical architecture. - Strong communication and stakeholder engagement skills. - Ability to manage multiple priorities and projects. - Adaptability and comfort working in evolving AI environments. - Strong collaboration skills with cross-functional teams. Benefits We invest in our people because they are our greatest asset. Our benefits include: - Health & Wellness: Comprehensive medical, dental, and vision coverage. - Future-Ready Retirement: Employer-sponsored 401(k) with company contributions. - Security & Protection: Company-paid life insurance and disability coverage. - Generous PTO: Ample vacation, 8 paid holidays, and a floating holiday. - Professional Growth: Access to cutting-edge technologies, certifications, and career development through Microsoft partnerships. About KiZAN At KiZAN, we don't just deliver technology-we transform it into a strategic advantage. As a premier Microsoft Gold Partner and elite provider of Professional and Managed Services, we empower regional, national, and global enterprises to innovate, connect, and thrive. Excellence isn't optional here, it's our standard. Joining KiZAN means stepping into a culture of collaboration, influence, and impact. Here, you don't just support leadership, you help shape the future

Title: Legal Solution Architect Job Description: Location: West Chester, OH (REMOTE) Salary: $105,000 annually Is this position eligible for bonus or commission - Bonus eligible based on company performance, No commission Travel: 20% This is a foundational role within a growing legal technology division operating inside an established Microsoft-focused professional services organization. The Legal Solutions Architect owns client environments holistically, ensuring technical stability, driving modernization initiatives, supporting product delivery, and strengthening client relationships. The role blends infrastructure expertise, advisory leadership, and adoption strategy to deliver exceptional technical care and long-term client success. Responsibilities: Client Technical Ownership & Relationship Management - Serve as primary technical advisor for a portfolio of legal clients. - Develop deep understanding of each client’s business operations, workflows, and risk profile. - Maintain awareness of all contracts and support agreements and ensure commitments are met. - Conduct regular client touchpoints to proactively identify concerns. - Advocate internally for clients by sharing feedback and improvement opportunities with product teams. Infrastructure Health & Technical Oversight - Maintain ongoing awareness of environment stability across servers, cloud services, Microsoft 365, Azure workloads, and business applications. - Collaborate closely with Account Executives, Customer Success Managers, and on-site resources to ensure aligned client support. - Proactively identify risks and drive resolution through direct remediation or coordination with technical teams. - Provide technical depth to strengthen account relationships and surface hidden risks or opportunities. - Manage hybrid, on-premises, and cloud-native environments. - Maintain awareness of vendor tools, services, and release cycles relevant to each client. - Lead modernization conversations and technical roadmap planning with clients. Product Delivery & Pilot Support - Lead delivery experience for new product engagements, ensuring smooth onboarding and execution. - Identify technical blockers early and resolve or escalate with context. - Develop training and adoption plans tailored to legal professionals. - Translate client feedback into actionable insights for product teams. AI & Copilot Adoption - Build working knowledge of Microsoft Copilot and related AI tools relevant to legal environments. - Identify practical, high-value AI use cases and guide adoption. - Serve as internal resource for legal-specific AI implementation patterns. Business Development & Growth - Partner with Account Executives and Customer Success Managers to ensure aligned client strategy. - Provide technical guidance to on-site resources supporting client environments. - Collaborate with support desk teams to strengthen their understanding of legal industry needs. - Work with product teams to refine offerings based on client patterns and feedback. - Operate with a proactive, startup-style mindset to help develop processes, playbooks, and standards Required Qualifications - Significant hands-on experience in IT infrastructure, systems administration, or technical account management (typically 10+ years). - Deep familiarity with Microsoft technologies including Windows Server, Microsoft 365, Azure, and hybrid environments. - Experience with systems management and automation platforms such as endpoint or systems management tools. - Exceptional communication skills with ability to build trust across technical and non-technical audiences. - Strong client-service orientation and accountability mindset. - Ability to travel approximately 20%, including on-site client visits. Preferred Qualifications - Direct experience working within or alongside a law firm environment. - Exposure to Microsoft Copilot Studio or related AI platforms. - Experience supporting professional services or regulated-industry clients. Key Competencies Other Technologies & Certifications - Experience with additional third-party data security, governance, and compliance solutions - Relevant third-party solution certifications - Trusted advisor mindset - Strategic technical leadership - Strong problem-solving and diagnostic ability - High discretion and professionalism - Relationship-building and stakeholder alignment - Proactive ownership and accountability Benefits We invest in our people because they are our greatest asset. Our benefits include: - Health & Wellness: Comprehensive medical, dental, and vision coverage. - Future-Ready Retirement: Employer-sponsored 401(k) with company contributions. - Security & Protection: Company-paid life insurance and disability coverage. - Generous PTO: Ample vacation, 8 paid holidays, and a floating holiday. - Professional Growth: Access to cutting-edge technologies, certifications, and career development through Microsoft partnerships. About KiZAN At KiZAN, we don’t just deliver technology—we transform it into a strategic advantage. As a premier Microsoft Gold Partner and elite provider of Professional and Managed Services, we empower regional, national, and global enterprises to innovate, connect, and thrive. Excellence isn’t optional here, it’s our standard. Joining KiZAN means stepping into a culture of collaboration, influence, and impact. Here, you don’t just support leadership, you help shape the future