Keycafe

• Proactively reach out to targeted prospects via outbound calls, emails, and multi-channel outreach. • Qualify leads, understand pain points, and schedule high-quality meetings for Account Executives. • Manage and nurture early-stage opportunities from first contact through handoff. • Clearly articulate Keycafe’s SmartBox value proposition and how it solves operational challenges. • Consistently meet and exceed weekly/monthly outreach and booking quotas. • Collaborate with sales and marketing to refine messaging, targeting, and outreach strategy. • Maintain accurate activity tracking and lead notes in CRM systems.

Role Description Are you a driven communicator who loves creating conversations, uncovering opportunities, and opening doors for a global SaaS/IoT product? Keycafe is seeking an Outbound Sales Development Representative to engage potential customers across the United States and Canada, introducing them to the capabilities of the Keycafe SmartBox. You’ll be at the front line of the sales organization — generating pipeline, qualifying prospects, and setting up Account Executives for success. If you’re motivated, confident on the phone, highly organized, and ready to grow your career in a fast-moving international sales team, this role is for you. - Proactively reach out to targeted prospects via outbound calls, emails, and multi-channel outreach. - Qualify leads, understand pain points, and schedule high-quality meetings for Account Executives. - Manage and nurture early-stage opportunities from first contact through handoff. - Clearly articulate Keycafe’s SmartBox value proposition and how it solves operational challenges. - Consistently meet and exceed weekly/monthly outreach and booking quotas. - Collaborate with sales and marketing to refine messaging, targeting, and outreach strategy. - Maintain accurate activity tracking and lead notes in CRM systems. Qualifications - Proven experience as an SDR or in an outbound sales role. - Excellent spoken and written English with minimal accent. - Comfortable making cold calls and handling objections professionally. - Demonstrated ability to meet or exceed measurable sales targets. - Strong time management skills and the ability to work autonomously in a remote setting. - Bachelor’s degree or equivalent work experience. - Tech-savvy, curious about innovative B2B solutions, and quick to learn new tools. Requirements - Experience in SaaS, B2B, or lead-generation environments (Nice to Have). - Exposure to North American markets (Nice to Have). - Familiarity with CRM systems and outbound sequencing tools (Nice to Have). Benefits - Monthly base salary: $1,500 EUR, plus performance-based commissions. - Great team culture and supportive leadership. - Training and professional development opportunities. - Remote work flexibility. - Be part of a global product impacting businesses across North America, Europe, Asia, and Australia.

• Own a market — you will be focused on the UAE / Middle East market, and you’ll be responsible for growing our top segments as if it were your own business. • Run high-impact demos that clearly show prospects how our SmartBox product solves their operational challenges. • Drive the full sales cycle: prospecting, outreach, demos, negotiation, and close. • Experiment and adapt — try new outreach methods, refine your pitch, and find creative ways to break through. • Collaborate across teams to ensure smooth handoffs and long-term customer success.

• Provide prompt, friendly, and accurate support in English and French across phone, chat, and email. • Troubleshoot both software and hardware issues, escalating complex cases when necessary. • Manage and prioritize multiple tickets simultaneously in a high-volume environment. • Guide customers through setup, configuration, and feature use of Keycafe’s SmartBox system. • Document solutions and identify recurring technical issues for process improvement. • Collaborate with internal teams to ensure customer feedback helps shape better products. • Participate in support projects to continuously improve the department’s tools, workflows, and knowledge base. • Maintain calm and professionalism while handling irate or urgent customer situations.

Are you motivated by turning inbound interest into real sales opportunities — and getting rewarded for it? At Keycafe, we’re looking for a Sales Development Representative (SDR) based in Canada to identify, qualify, and convert inbound leads into high-quality meetings for our Account Executive team. You’ll be the first point of contact for prospective customers across the United States and Canada, playing a critical role in driving revenue growth for our global SaaS/IoT platform. This role is ideal for someone who thrives in a fast-paced sales environment, enjoys engaging with decision-makers, and consistently meets or exceeds quotas. Respond promptly to inbound leads via phone and email Make follow-up calls to warm prospects across the US and Canada Qualify inbound inquiries and assess business fit Navigate organizations to identify decision-makers Present Keycafe’s value proposition clearly and confidently Craft persuasive follow-up emails that drive engagement Schedule qualified meetings for Account Executives Achieve or exceed monthly quotas for qualified opportunities

• Proactively reach out to targeted prospects via outbound calls, emails, and multi-channel outreach. • Qualify leads, understand pain points, and schedule high-quality meetings for Account Executives. • Manage and nurture early-stage opportunities from first contact through handoff. • Clearly articulate Keycafe’s SmartBox value proposition and how it solves operational challenges. • Consistently meet and exceed weekly/monthly outreach and booking quotas. • Collaborate with sales and marketing to refine messaging, targeting, and outreach strategy. • Maintain accurate activity tracking and lead notes in CRM systems.