Kasada

• Act as a strategic customer contact to provide supportability, performance, and best practice advice and assessment related to Kasada and our customer's infrastructure • Leading complex Enterprise customer onboarding projects • Understand and maintain documentation around the customer infrastructure, workflows and configuration of Kasada instance/s. • Solve complex customer support tickets often involving CDNs, source code, and web application issues. • On behalf of the customer, engage collaboratively with other teams at Kasada when additional expertise is needed around communication, investigation, and resolution of application issues • Actively monitor customer tickets during business hours, and work urgent and high requests • Coordinate with others to initiate, join, or monitor Zoom/ Screen share sessions as requested by customers • Provide escalation assistance as needed for all other Premium tickets • Perform Root Cause Analysis, Ticket Analysis and system health checks for Premium customers a needed • Participate and lead the Quarterly Business reviews for the assigned accounts by presenting metrics, data and health check summary and recommendations. • Work proactively with Enterprise customers on activities such as product impact reports, coordinating upgrades, communicating upcoming features, and ensuring their implementation is running smoothly. • Incident management and escalations for strategic customers. • Monitoring customer traffic patterns and providing insights. • Serve as a trusted advisor to strategic customers, addressing implementation concerns and helping them optimize their use of Kasada's solutions. • Collaborative work with the Customer Success Manager. • Further opportunities to contribute to other projects and initiatives are open to you and your passions.

About Kasada Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every year. Seeking to restore trust in the internet, Kasada stops bots at the very first request including those that have never been seen before. We’ve grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally, we’re spread across the world protecting some of the most well-known brands on the face of the earth. We’re an innately curious team that’s not afraid to bring bold ideas to create better ways of solving problems. We’re looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it! Kasada is on a mission to make the internet a safer place and we’re growing. We’re looking for a Senior Sales Engineer to join our world-class team and help bring our industry-leading bot management and fraudulent account platform to life for customers across the globe. You’ll be the technical powerhouse behind our sales efforts, showing large organizations how Kasada stops malicious automation before it starts. As a trusted technical advisor, you’ll guide customers from their first demo to full deployment, helping them unlock the full value of Kasada. You’ll collaborate closely with Sales, Product, Security Operations, and Customer Success teams ensuring every customer has a seamless and impactful experience. If you’re passionate about cutting-edge web security, love working directly with customers, and want to join a company defining the future of bot management, Kasada is where you’ll thrive. This role is remote-first with occasional travel to events or customer sites across the U.S. To best align with customers, candidates should be based on the West Coast or operate in Pacific Standard Time. What You’ll Do - Be the go-to technical expert for Kasada’s platform for bot detection and fraudulent account creation. - Deliver compelling, story-driven demos that bring the technology to life. - Own proof-of-concept (PoC) engagements from scoping and setup through to successful validation. - Translate complex security concepts into clear business value for a diverse customer base. - Connect the dots for customers and prospect to see how automation and fraudulent accounts are used to drive negative business outcomes. - Empower customers and internal teams through technical training and enablement. About You - You’re endlessly curious, technically sharp, and always looking for better ways to solve problems. - Expert-level understanding of HTTP and the technologies powering modern web applications. - Strong debugging skills with browser developer tools and network analyzers. - Solid grasp of layer 4 and 7 networking (load balancing, reverse proxies).Comfortable working with CDN platforms such as CloudFront, Cloudflare, or Akamai. - Deep understanding of web application architecture and development. - Experience working with either fraud or security teams is a plus. - You excel at connecting with customers, delivering exceptional experiences, and helping them succeed. $160,000 - $200,000 a year The Benefits of being a Kasadian We want to ensure Kasada remains a great place to work and a place to do great work. It's important to us to build an inclusive environment where you can realize your full potential. We are a highly collaborative team regardless of location, placing a strong emphasis on our core values; and we have designed our benefits package so you can thrive, both inside and outside of work: - A stake in Kasada’s global success with equity/stock options - Flexible working hours and arrangements - Create a schedule that suits you - Support for growing families - Generous parental leave allowances and resources to help in the lead up, during and after parental leave. - Resources for well-being to support your growth including our EAP - confidential counselling for you and your loved ones - Birthday leave - Wellness leave - An action packed calendar of fun in-person and virtual events Sound interesting? What’s next? Hit the apply button and one of our team will set up an exploratory, confidential discussion. We have designed our hiring process to be streamlined and thorough so everyone can make the right call on whether it is the right move for you. We are an inclusive team and this extends to all candidates that interview with us. Interviews are conducted virtually however if you want to come onsite - just ask! When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process, we want to ensure you are set up for success in every conversation. Still with us? Just a little bit more… Research shows that women and other marginalized individuals tend to only apply when they check every box. We’re always keen to broaden our perspective, so if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch, we'd love to have a chat and see if you could be a great addition to the team! Please note: Kasada is an e-verify employer (US based applicants only)

• Be the go-to technical expert for Kasada’s platform from bot detection to web application integration. • Deliver compelling, story-driven demos that bring the technology to life. • Own proof-of-concept (PoC) engagements from scoping and setup through to successful validation. • Translate complex security concepts into clear business value for a diverse customer base. • Empower customers and internal teams through technical training and enablement.