• Set up preliminary scheduled inspections or major unscheduled events • Support a customer in AOG events • Develops and maintains client relationships through periodic contact • Grow and maintain relationships with regional service facilities, mobile repair teams, etc. • Research logbooks and/or conduct visual inspections for new enrollments or existing contracts • Review and process invoices in AMS, meeting turn time goals set forth by Technical Services Management • Responsible for maintenance event triage, assessing and ensuring each situation is handled appropriately • Perform other responsibilities as assigned by Technical Services Management

• Lead high-touch, in-person trainings to support doctors and staff • Coach teams based on live observation • Drive early case submission during training • Partner with clinicians and practice leaders • Monitor outcomes in the first 30 days • Share field insights to inform scalable resources • Assess readiness across clinical workflows and team structure • Customize training strategies based on practice size and goals

• Assist remotely in execution of compliance audits for existing clients including planning, execution and reporting activities which includes compilation of raw data, basic data analysis, product testing, etc. • Manage multiple projects across multiple managers and regions.

• Manage the assigned territory as a scientific and medical expert in GIST and Systemic Mastocytosis. • Help shape marketing strategy by translating complex scientific data into actionable clinical insights, identifying unmet needs through KOL engagement, and mapping the therapeutic landscape to guide product positioning. • Support strategic priorities developed in collaboration with Medical Affairs and Patient Advocacy, aligned with corporate goals and ongoing clinical development and commercialization activities. • Develop and execute a territory strategy aligned with regional business objectives while ensuring compliant, accurate, data-driven scientific exchange. • Lead scientific engagement with thought leaders, subject matter experts, investigators, and HCPs to gather insights on clinical practice, scientific developments, and competitive trends. Cultivate peer-to-peer relationships with top-tier scientific and medical experts (KOLs). • Build and maintain a strong network of experts; implement thought-leader development plans; increase awareness of Cogent, bezuclastinib, and the pipeline. • Facilitate investigator-initiated research and real-world evidence proposals aligned with the Lifecycle Management Team. • Monitor competitive activities and trends; communicate insights across U.S. and global teams. • Lead onboarding and ongoing training for new Medical Affairs, Commercial, and cross-functional colleagues.