Janes Group

Title: Customer Success Manager - DoW Location: Arlington, Virginia, United States Job Description: Janes empowers military, government, and defense leaders to act with confidence in an increasingly complex world. Our trusted defense, security, and geopolitical information delivered through seamless digital platforms and system integrations—turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyze threats, accelerate decisions, and stay ahead of emerging challenges Job purpose: A dynamic, challenging and exciting role has arisen for a dedicated Customer Success Manager to join to support the Janes Department of War (DoW) team driving trusted advisory, maturity and expansion of the Janes & DoW relationship. We are seeking a highly driven professional that will need to be comfortable enhancing and providing data-centric OSINT intelligence products and training to existing and new customers within the DoW. The incumbent will operate as a key component of the DoW Customer Success, through liaison and training, identifying intelligence requirements, solutions and administrative support to enhance the overall DoW - Janes relationship. The DoW Customer Success Manager overriding purpose is to support the DoW through direct stakeholder engagement, outreach, coordination, training & exercises and intelligence support. How you will contribute at Janes - You will work on a diverse and complex problem-set that requires analysis, advice, assistance and evaluation of multiple factors within the complex DoW operating environment. - You will bring Military or Defence as well as digital or intelligence experience, a keen knowledge of DoW intelligence and/or digital operating models, stakeholder management acumen and an understanding of training and solutions. - You will work alongside the various DoW Business Development & Sales colleagues, Customer Success Managers, Product, Marketing and Demand Generation partners to create and manage DoW outreach action plans within defined segments to identify and deliver strategic and operational enhanced relations. - You will demonstrate the power of the Janes Tools, visit and train DoW audiences, analyse and assess intelligence requirements of the DoW as well as onboarding of new users within the customer organisation The ideal skills and experience for this role are: - In-depth experience of working within or adjacent to DoW (Army, Navy, Air Force, USMC), - In-depth understanding of the intelligence workflows and use cases. - Previous experience of interacting with military & intelligence analysts. - An understanding of the generic and specific challenges faced by analysts within DoW and/or National Security sectors. - Strong oral and written communication skills in English. Well organised, analytical, flexible, resilient and a positive mind-set. - Requirement for frequent travel — mostly scheduled ahead, though ad-hoc travel may occur. - Active clearance (Secret/TS/SCI) is highly desirable. Benefits - 20 days vacation - 9 days flexible time off - 12 paid holidays - Paid parental leave - Health insurance (medical, dental and vision) - 401k retirement plan with company match and immediate vesting - Hybrid work schedule/flexibility - Company paid life and disability insurance - Healthy Half - Volunteering time - Weekly fresh fruit delivery - Learning & Development opportunities (LinkedIn Learning, Mentoring Janes is an Equal Opportunity Employer-Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. This position is classified as Exempt under the Fair Labor Standards Act (FLSA). Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications Job Applicants - Privacy Policy Know your rights document

• Report to the Senior France and Benelux Territory Lead, on a diverse and complex problem-set that requires analysis of multiple factors within a defined sales framework. • Bring Defence digital or intelligence experience, a keen knowledge of Defence’s intelligence and/or digital operating model, an active network, business acumen and an understanding of solution selling. • Possess the network to engage with key powerbrokers, influencers and stakeholders and be able to build trusted and enduring relationships across the territory. • Proactively manage your sales pipeline to produce accurate forecasting and, ultimately, new business growth through the adoption of Janes Sales Methodology and Processes. • Work alongside European Business Development colleagues, Customer Success Managers, Product, Marketing and Demand Generation co-workers to create and manage lead-generation and customer outreach action plans within defined segments to identify and deliver new business and growth both near term (12-18 months) and long term (2+ years). • Provide insight to customer decision-making through the articulation of Janes Value Proposition. • Tailor solutions to the client's individual needs. • Travel required within Territory

Title: Office Coordinator (part time) Location: Arlington, Virginia, United States Janes empowers military, government, and defense leaders to act with confidence in an increasingly complex world. Our trusted defense, security, and geopolitical information delivered through seamless digital platforms and system integrations—turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyze threats, accelerate decisions, and stay ahead of emerging challenges. Job Purpose Janes is searching for an experienced, proactive, and people‑focused Office Coordinator to support the smooth daily running of our Arlington, VA office. This is a fantastic opportunity for someone who thrives in a varied role, enjoys being the go‑to person for colleagues, and is looking for a flexible part‑time schedule (Monday–Thursday, 8:30–15:00). You’ll be at the heart of our office operations—creating a welcoming environment, keeping things running efficiently, and supporting our teams so they can do their best work. How you will contribute at Janes: As our Office Coordinator, you’ll play a key role in ensuring the office is organised, well‑maintained, and ready to support both employees and visitors. Your responsibilities will include: - Keeping shared spaces—including the kitchen, lobby, and meeting rooms—tidy, stocked, and running smoothly - Managing conference centre bookings and preparing rooms for meetings, including furniture, equipment, food, and beverages - Collecting, sorting, and distributing mail and packages - Assisting employees with outgoing mail and package preparation - Creating visitor passes for new employees, guests, and vendors - Ordering business cards, office supplies, and kitchen supplies - Monitoring and replenishing copier/printer paper - Ensuring office equipment is working properly and coordinating repairs when required - Partnering with building management and external vendors for maintenance needs - Supporting the leadership team with administrative tasks such as travel arrangements and expenses - Acting as the primary administrator for our travel booking system If you enjoy variety, being helpful, and keeping an office running like clockwork, this role offers plenty of opportunity to shine. The ideal skills and experience for this role are: We’re looking for someone who is organised, friendly, and confident working independently in a busy environment. You’ll ideally have: - 1+ years of relevant experience - Strong multitasking skills and the ability to communicate clearly with employees at all levels - Excellent customer service and communication skills - Good knowledge of MS Office - Strong attention to detail and organisational skills - Professionalism, discretion, and the ability to maintain confidentiality Benefits - 20 days vacation - 9 days flexible time off - 12 paid holidays - Paid parental leave - Health insurance (medical, dental and vision) - 401k retirement plan with company match and immediate vesting - Hybrid work schedule/flexibility - Company paid life and disability insurance - Healthy Half - Volunteering time - Weekly fresh fruit delivery - Learning & Development opportunities (LinkedIn Learning, Mentoring) Janes is an Equal Opportunity Employer-Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. This position is classified as Exempt under the Fair Labor Standards Act (FLSA). Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications

• オーストラリア政府及び国防チームとの信頼関係を構築 • 重要なビジネス開発計画を策定 • パートナーシップを通じて収益成長を支援

• Build trusted, long‑term relationships with key decision‑makers, influencers, and stakeholders across your accounts. • Engage confidently with senior stakeholders - internally and externally- to create positive, collaborative partnerships. • Understand individual customer needs and translate them into tailored solutions that reflect Janes’ Value Proposition. • Apply Janes’ Sales Methodology and processes to manage your pipeline, support accurate forecasting, and contribute to account growth. • Work closely with colleagues across Business Development, Customer Success, Product, Marketing, and Demand Generation to identify new opportunities, deliver effective lead‑generation plans and identify opportunities to grow accounts through upselling and cross‑selling.