Isaca

• Design and develop high-quality, multi-platform, accessible learning products that align with performance-based learning objectives, applying adult learning theory and structured instructional design methodologies to maximize effectiveness. • Ensure adherence to best practices and organizational branding guidelines, create detailed storyboards and course outlines, curate content from relevant bodies of knowledge, and collaborate with subject matter experts to gather and review content. • Leverage course-authoring tools, learning experience platforms, and emerging educational technologies to deliver engaging and impactful learning experiences. • Conduct peer reviews and quality control for instructional materials, ensuring adherence to standards across video, audio, graphics, accessibility requirements, branding, and additional components critical to the learning experience. • Oversee and manage learning technologies, including implementation, content uploads, updates, troubleshooting, and support across web-based learning, QAEs, labs, surveys, and other instructional resources. • Ensure a seamless user experience by responding to and resolving support requests in a timely manner, meeting service-level agreements, and proactively identifying opportunities to optimize platform performance and functionality. • Manage volunteer engagement to support learning programs.

• Support customers by responding to and resolving inquiries via phone, live chat, and web requests • Identify and suggest process improvements or changes that will improve the customer experience • Serve as the customer advocate and voice of the customer throughout the organization

• Lead enterprise-wide budgeting, forecasting, and long-range planning across profit and cost centers. • Develop and maintain driver-based financial models that enhance forecast accuracy, improve visibility into business performance, and proactively identify risks and opportunities. • Partner with executive leadership to deliver actionable insights that inform strategic and operational decision-making. • Own financial oversight for assigned business areas, including full P&L accountability and monthly business performance reviews with senior leaders. • Analyze financial results, key business drivers, and trends (MoM/YoY), translating findings into clear recommendations that drive performance improvement. • Evaluate business cases by assessing ROI, total cost of ownership, and strategic alignment; define success metrics; and partner with business and technology leaders to ensure investments deliver expected financial and operational outcomes. • Lead international revenue reporting and analysis, synthesizing regional and country-level performance into executive-ready insights. • Provide financial oversight for strategic investments, including operating expenses and capital expenditures. • Partner with Accounting to ensure accuracy and integrity of financial results during monthly and annual close processes.

• Own the AI infrastructure and foundational capabilities critical to ISACA's strategy • Work with internal stakeholders to lead the development of a customer Career Journey application • Establish a reusable AI and data foundation for current and future initiatives • Drive the design, development, and delivery of AI and data solutions • Prioritize infrastructure work against platform requirements • Define clear technical specifications and orchestrate cross-functional delivery

• Define and drive the strategy, innovation, and execution of world-class products that serve one of our membership domains (security, risk, audit, governance, privacy). • Drive the end-to-end product lifecycle, from identifying market needs to expanding our product offerings across B2C, B2B, and B2B2C channels. • Spearhead growth initiatives through customer insights, competitive and market analysis, and the development of new go-to-market (GTM) channels and strategic partnerships. • Oversee product expansion, P&L management, and ensure that all product strategies align with and support the company’s overarching goals and long-term vision. • Collaborate cross-functionally with key stakeholders at all levels of the organization. • Conduct market research and competitive analysis to identify trends, gaps, and opportunities in the domain space. • Use data and insights to drive product decisions and ensure that the products meet the needs of diverse global customers. • Participate as a product expert on sales calls with customers. • Attend quarterly business reviews with assigned authorized training partners.

About ISACA ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 195,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 195 countries and with more than 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals. Overview The Chapter Compliance and Governance Manager is responsible for administering and strengthening ISACA’s global chapter governance and compliance processes. This role ensures chapters operate in alignment with established policies, standards, and reporting requirements through consistent execution, monitoring, and follow-up. This position serves as a central coordinator and subject matter resource, supporting risk mitigation, documentation accuracy, governance education, and process improvement. While not responsible for managing staff, this role owns critical compliance workflows, reporting cycles, and governance enablement efforts that support consistency and accountability across the chapter network. Responsibilities Chapter Governance and Compliance Administration - Lead the execution of global chapter governance and compliance cycles to ensure chapters remain in good standing and aligned with organizational standards. Work closely with the Operations Specialist to ensure timely, efficient bylaws reviews for chapters. - Ensure chapters remain in good standing by administering established governance requirements and timelines. - Collaborate with the Operations Specialist to review governance-related inquiries and submissions for completeness and alignment with approved standards prior to final approval. - Track chapter compliance status using established systems, reports, and dashboards. - Manage recurring compliance cycles and associated documentation requirements. - Coordinate standardized communications and reminders to chapter leaders regarding compliance obligations. - Apply defined escalation protocols for non-compliance in coordination with the Director and relevant stakeholders. Governance Guidance, Content Development, and Training - Serve as a trusted governance advisor to chapter leaders, providing guidance on compliance requirements, policies, and risk mitigation. - Interpret and apply existing policies and governance documentation to specific chapter situations, escalating interpretation and complex policy or governance questions to the Director, Chapter Programs and Operations and ISACA’s Legal team, as appropriate. - Develop, maintain, and update governance and compliance content for chapter leaders, including guidance documents, templates, FAQs, job aids, and standardized communications. - Ensure governance and compliance content is integrated into and aligned with the Chapter 360 framework and Chapter Success Manager Playbook. - Help design and facilitate governance and compliance training for chapter leaders, including onboarding, refresher, and issue-specific training, ensuring content is clear, practical, and accessible for leaders with varying levels of experience. - Partner with Chapter Success Managers and internal stakeholders to identify opportunities to improve governance processes, increase adoption, and reduce compliance risk across the chapter network Risk Monitoring and Reporting - Maintain accurate records related to chapter standing, compliance status, and remediation activities. - Prepare regular compliance reports and dashboards for review by the Director. - Identify recurring issues, trends, or potential risks related to governance or compliance and surface them for discussion and mitigation planning. - Maintain documented procedures and workflows for governance, compliance, content development, and training activities. - Partner with Member and Chapter Experience team members to support automation of reminders, tracking, reporting, and content delivery. - Recommend procedural and content improvements based on operational experience, training feedback, and data insights. - Work with the Director of Chapter Programs and Operations and other team members to develop and continually improve governance and compliance onboarding and offboarding training and resources for chapter leaders, as needed. Other duties as assigned. Qualifications Required Field of Study: - Bachelor’s degree in business administration, management, organizational leadership, risk management & compliance or related field of study. Minimum Years of Experience Required: - 6+ years of experience in associations or other types of nonprofits, governance, compliance, including 2+ years of supervisory or project leadership. Description of Minimum Experience Required: - Experience managing moderately complex operational processes and/or programs within a membership organization. - Demonstrated experience developing clear written content, guidance materials, or training resources to support operational, governance, or compliance processes. - Demonstrated ability to communicate effectively in writing and verbally with diverse stakeholders. - Experience working independently, self-initiating tasks, and prioritizing and managing workload in a deadline-driven environment. - Experience operating within established frameworks, policies, or procedures and appropriately escalating exceptions. - Experience working effectively with global chapter leaders, internal teams, and legal or risk partners. - Demonstrated professional and diplomatic approach when addressing non-compliance or sensitive issues. - Demonstrated ability to balance a service-oriented mindset with enforcement of governance and compliance requirements. - Working knowledge of compliance tracking systems, CRMs, dashboards, or spreadsheets used for monitoring and reporting. Preferred Field of Study: - Bachelor’s degree in business administration, management, organizational leadership, risk management & compliance or related field of study. Preferred Years of Experience: - 8+ years of experience in associations or other types of nonprofits, governance, compliance, including 3+ years of supervisory or project leadership. Description of Preferred Experience: - Demonstrated ability to analyze and summarize data for leadership reporting - Experience facilitating live and/or virtual trainings for experienced professionals - Demonstrated skill in breaking down complex topics into practical, actionable guidance - Proficiency engaging audiences with varying experience levels and cultural contexts - Demonstrated ability to exercise sound judgment and discretion in managing sensitive or confidential information Competencies/Skills Required: - Passion for developing and iterating people-first services. - Tenacious, curious, and a fast learner – able to overcome obstacles to get answers - Strong written and verbal communication skills to share insights and influence stakeholders - Ability to work collaboratively with various stakeholders who may have competing interests - Well organized, detail-oriented and self-motivated - Comfortable in a fast paced constantly changing environment - A self-starter with a strong bias for action Occasional travel of up to 5% may be required to attend company-sponsored events, meetings, or all-hands gatherings. Periodic onsite presence may also be required based on business needs. Equal Opportunity Employer (EEO) ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability. Posted Salary Range USD $85,804.00 - USD $128,760.00 /Yr. Benefits Information Benefits Information available below: ISACA Career Opportunities and Benefits

• The Chapter Compliance and Governance Manager is responsible for administering and strengthening ISACA’s global chapter governance and compliance processes. • This role ensures chapters operate in alignment with established policies, standards, and reporting requirements through consistent execution, monitoring, and follow-up. • Lead the execution of global chapter governance and compliance cycles to ensure chapters remain in good standing and aligned with organizational standards. • Work closely with the Operations Specialist to ensure timely, efficient bylaws reviews for chapters. • Ensure chapters remain in good standing by administering established governance requirements and timelines. • Collaborate with the Operations Specialist to review governance-related inquiries and submissions for completeness and alignment with approved standards prior to final approval. • Track chapter compliance status using established systems, reports, and dashboards. • Manage recurring compliance cycles and associated documentation requirements. • Coordinate standardized communications and reminders to chapter leaders regarding compliance obligations. • Apply defined escalation protocols for non-compliance in coordination with the Director and relevant stakeholders. • Serve as a trusted governance advisor to chapter leaders, providing guidance on compliance requirements, policies, and risk mitigation.

• Develop and execute regional marketing strategies and integrated campaigns that increase brand awareness, engagement, and business opportunities across business-to-business (B2B) and business-to-consumer (B2C) audiences. • Plan and manage social media programs (content calendar, community engagement, paid social) to grow visibility and audience engagement. • Identify, plan and run digital media and demand-gen campaigns (paid, email, content distribution) designed to drive qualified leads and measurable business outcomes. • Create and/or coordinate production of marketing collateral — sales enablement materials, regional one-pagers, digital assets and campaign creative — ensuring brand consistency and localization where needed. • Identify high-value exposure opportunities (tradeshows, conferences, partner events) and lead event participation planning to showcase ISACA’s brand, insights and solutions. • Plan and deliver regional marketing events (virtual and in-person), including vendor coordination, logistics, promotion, on-site execution and post-event follow-up to capture leads and insights. • Collaborate closely with Sales to align campaigns and content with pipeline goals, ensure lead handoff processes, and track marketing-generated opportunities. • Coordinate with regional web/content vendors to keep local web pages, event listings and campaign landing pages up-to-date and optimized for conversions. • Lead planning and execution of regional community programs and professional events that build member engagement and grow community reach. • Partner with volunteer core teams to design and deliver high-quality programming (meetups, webinars, workshops) to increase participation and geographic coverage. • Manage community channels (chat groups, forums) to improve member stickiness, nurture engagement, and convert active members into program participants or leads.

The Sr. Product Manager is a strategic role which will define and drive the strategy, innovation, and execution of world-class products that serve one of our membership domains (security, risk, audit, governance, privacy). As a senior leader, this role will collaborate cross-functionally with key stakeholders at all levels of the organization to ensure the development of scalable, impactful products. As a subject matter expert, the Sr. Product Manager will be responsible for driving the end-to-end product lifecycle, from identifying market needs to expanding our product offerings across B2C, B2B, and B2B2C channels. The primary focus of this role will be on spearheading growth initiatives through customer insights, competitive and market analysis, and the development of new go-to-market (GTM) channels and strategic partnerships. As a senior product leader, this role will oversee product expansion, P&L management, and ensure that all product strategies align with and support the company’s overarching goals and long-term vision. Strategy & Vision: In partnership with the VP, Product, help define and communicate the product strategy and vision for select ISACA products. Align the product roadmap with business goals and customer needs to ensure long-term success and growth. Develop and understand your domain audience persona as they progress through their career journey. Conduct market research and competitive analysis to identify trends, gaps, and opportunities in the domain space. Determine growth strategies by leveraging multiple data sources including regional data, channel data, market data, and competitive info. Build and maintain a strong understanding of the global landscape, including regional differences and unique challenges. Drive development of new product content, manage marketing messaging approach to ensure it supports the value proposition, guide sales on product adoption, and continuously drive product success through the cross-functional team who supports go-to-market and ongoing sales opportunities. Product Lifecycle Management: Oversee the entire product lifecycle, from ideation through development, launch, and iteration. Set clear goals and KPIs to measure product success and continuously evaluate product performance against these metrics. Prioritize features and functionality based on customer needs, business value, and market dynamics. Develop and execute go-to-market strategies for new product launches, including marketing, training, and support materials. Define value proposition, global strategy, and go-to-market propositions for marketing to leverage in content for all audiences Train B2B, B2B2C, and B2C sales teams on new products Work cross-functionally to ensure all detailed product requirements are defined and product goals are met. Customer-Centric Approach: Continuously gather feedback from members, instructors, and other key stakeholders to improve the product experience. Use data and insights to drive product decisions and ensure that the products meet the needs of diverse global customers. Conduct user research, surveys, and usability testing to ensure products are intuitive and impactful. Lead voice of customer, market research and prototyping to identify customer needs and market gaps. Participate as a product expert on salles calls with customers. Attend quarterly business reviews with assigned authorized training partners. Cross-Functional Collaboration: Work closely with internal stakeholders (e.g., content teams, engineering, UX/UI designers, marketing) to define product requirements and deliver solutions. Foster collaboration between teams across different regions to ensure consistency and alignment in product offerings. Act as a liaison between technical teams and non-technical stakeholders to ensure clear communication and understanding. Global Market Considerations: Understand the global market for your assigned domain persona. Develop products that can scale across multiple regions and ensure they are adaptable to meet the cultural, legal, and technological needs of global markets. Tailor products for diverse learning preferences and environments. Work with regional teams to understand need to localize and adapt products for different markets, as required. Innovation & Trends: Stay up-to-date on trends and emerging technologies in the learning and edtech space, such as AI, adaptive learning, gamification, and immersive learning technologies. Lead innovation in the development of new learning solutions that are both scalable and engaging for global audiences. Challenge the status quo by proposing new ideas, testing them, and scaling successful innovations globally Other Job Duties: Collaborate with business units to obtain budget. Additional tasks as needed such Tier 2 customer support for product-related escalations Required Field of Study: Bachelor’s degree in business, marketing, product management or technology from an accredited university or equivalent combination of education and relevant professional experience. Minimum Years of Experience Required: 8+ years of product management experience, with a proven track record of leading cross-functional teams and driving operational excellence Description of Minimum Experience Required: Demonstrated success in product management, product development, or product marketing, with a proven track record of delivering impactful products and driving business growth. Proven experience leading the delivery and development of services, information products, training solutions, web-based platforms, and/or technical or software products, from concept through launch and lifecycle management. Established track record of managing product P&L, with accountability for revenue growth, cost optimization, and profitability targets. Familiarity with market research, consumers’ behavior, and marketing techniques Proven success supporting sales enablement initiatives and partnering with sales teams during customer engagements to drive successful outcomes. Preferred Field of Study: Master’s degree in business, marketing, product management, education/learning, technology degree from an accredited university or equivalent combination of education and relevant professional experience. Preferred Years of Experience: 10+ years of relevant professional experience with proven track record of successful team management and leadership Description of Preferred Experience: Product management at international scale Experience managing the entire product lifecycle Knowledge of product management tools (i.e., Jira, Trello, etc.) Experience working in an agile environment Managing technology-focused B2B and B2C product lines Experience working with direct and channel (authorized resellers or delivery partners for training products) Understanding of IT security, cybersecurity, IT audit, IT governance or IT risk management Competencies/Skills Required: Leading cross-functional teams with strong ability to influence with no direct authority Excellent written and verbal communication skills Strong presentation skills Comfortable working in a target-oriented atmosphere Ability to manage multiple projects and meet project deadlines Experience managing a product P&L Excellent teamwork skills Microsoft Office skills Valid passport and international travel may be required. Occasional travel may be required for this role, particularly to attend company-sponsored events such as all-hands meetings and team offsites. Benefits Information available below: ISACA Career Opportunities and Benefits

Role Description The Academic & Workforce Business Development Manager at ISACA is responsible for developing and managing strategic partnerships with academic institutions, government agencies, and workforce development programs across non-profit and for-profit sectors, with a focus on the education market. The role’s primary objective is to expand access to ISACA credentials and certifications for employees, students, and learners at all levels, while increasing awareness and support for ISACA. Reporting to the Sr. Director of Academic Strategy and Business Development, this role collaborates closely with multiple internal departments to maintain strong stakeholder relationships. The ideal candidate will have experience in business development or partnership management, with proven skills in prospecting, negotiating, and closing agreements, and a solid understanding of the sales and marketing process necessary to grow strategic initiatives in the education and workforce development sectors. Responsibilities - Utilize sales force customer management system and manage opportunities through the business development process to maintain accurate forecasts and pipeline. - Represent ISACA leadership and/or program(s) on ISACA committees, corporate advisory boards, or community boards when necessary. - Develop and execute business strategies to engage academic partners, workforce development organizations, and not-for-profit employers. - Cultivate and maintain strong relationships with academic and community partners. - Communicate effectively and regularly with key ISACA stakeholders about partner opportunities, feedback, and competitive analyses. - Develop metrics to evaluate the effectiveness of workforce development initiatives. - Prepare and present reports on program impact and ROI to senior leadership. - Identify opportunities for and facilitate the involvement of ISACA stakeholders in recruitment efforts and/or partner cultivation. Qualifications - Bachelor's degree in a relevant field, such as education, workforce development, business administration, organizational development. - 6+ years of experience in related roles, including 2+ years of supervisory or project leadership experience. - 2+ years of demonstrated experience in lead generation and project leadership. - Proven experience in sales or business development, ideally within SaaS, educational content, publishing, or technology sectors. - Demonstrated success managing workforce development programs or initiatives. - Experience collaborating with internal and external stakeholders. - Track record of achieving measurable results in program growth, participant engagement, or revenue/partnership development. - Experience managing budgets, reporting, and operational aspects of workforce or professional development programs. Requirements - Master's degree in related field of study such as organizational leadership, workforce development, or business (preferred). - 8+ years of experience in related roles, including 3+ years of supervisory or project leadership (preferred). - 3+ years leading projects and driving lead generation initiatives (preferred). - Extensive experience in sales or business development, with a strong track record in SaaS, educational content, publishing, or technology sectors (preferred). - Proven leadership in managing workforce development programs or initiatives (preferred). - Demonstrated ability to collaborate with a wide range of internal and external stakeholders (preferred). - Consistent record of delivering measurable results (preferred). - Experience overseeing budgets, operational management, and reporting for workforce or professional development programs (preferred). Benefits - ISACA Career Opportunities and Benefits Travel Requirements - Up to 40% travel domestically and/or internationally on a quarterly basis. - Periodic travel to the company office, hub location, or designated event spaces for business-related meetings. Equal Opportunity Employer (EEO) ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law.