• Lead, coach, and develop a team of approximately 8 data analysts supporting Pricing & Supply initiatives. • Partner closely with leaders across Pricing, Supply, Product and Data to define analytical priorities and drive measurable business impact. • Build a strong analytics operating model, including prioritization, stakeholder management, quality standards, reusable reporting, and scalable insight generation. • Translate ambiguous business questions into clear analytical plans, decision frameworks, dashboards, experiments, and recommendations. • Help the business better understand pricing performance, supplier coverage, marketplace dynamics, conversion, margin, customer behavior, and operational levers. • Raise the bar for analytical rigor across the team, including metric definition, data storytelling, root-cause analysis, experimentation, and forecasting. • Develop analysts into stronger business partners who can influence decisions, communicate clearly, and operate with ownership. • Identify opportunities to improve the data foundation, partnering with data engineering and analytics engineering teams to improve tooling, data models, and self-service capabilities.

• Support the pre and post-sales motion across account management, customer success, and RevOps to drive business value. • Track and report on critical post-sales metrics, including customer health, renewal risk, and expansion revenue. • Partner with stakeholders across account management, customer success, and RevOps to lead metrics definition, reporting, and analyses. • Lead key analytics projects and derive actionable insights to drive better retention and expansion performance. • Build and maintain repeatable reporting workflows and data pipelines to track relevant product and business metrics. • Manage the company’s business intelligence reporting dashboards to provide visibility into customer health and revenue trends.

• Support Ecosystem Analytics: Own the reporting and optimization of Case Volume and Resolution Rates. You will identify bottlenecks in our support funnel and recommend strategies to decrease "Time to Resolve." • Platform Vigilance: Monitor real-time data to detect site issues or technical anomalies that impact user experience, acting as the bridge between Client Ops and Engineering for rapid incident response. • Fraud & Risk Mitigation: Develop and maintain dashboards to track suspicious activity and fraud patterns, ensuring the platform remains secure for all legitimate users. • Operational Intelligence: Use Tableau to build comprehensive visualizations that allow leadership to see "at a glance" how effectively we are serving our clients and where the biggest operational risks lie. • Root Cause Analysis: Investigate why certain issues recur. You won’t just report that volume is up; you’ll identify if it’s a product bug, a training gap, or a seasonal trend. • Data Pipeline Advocacy: Partner with Data Engineering to ensure that data from our support tools and site logs are correctly ingested into Snowflake for deep-dive analysis. • Strategic Recommendations: Translate complex operational data into clear, high-impact insights for senior leadership, focusing on how to scale our service model without increasing headcount linearly.

Role Description AIR is currently seeking a Senior Economist to join our Healthcare Innovations Program. The Health Economist conducts policy-related research and evaluation studies focused on domestic health care programs, including topics such as: - Medicare - Medicaid - Other public health insurance programs - Innovative delivery and payment models - Rural hospitals - Aging and long-term care - Health plan performance and quality measurement - Telehealth - Health information technology The Senior Economist will report to AIR's Healthcare Innovations Team, which supports high-quality implementation and produces rigorous evidence on the effectiveness of new approaches to care and payment—translating findings into actionable insights for policymakers, payers, providers, and patients. This position has the flexibility to work remotely within the United States (U.S.) or from one of AIR’s U.S. office locations. This does not include U.S. territories. Responsibilities - Lead the design and implementation of conceptual frameworks for complex research projects. - Direct the management and analysis of large-scale healthcare datasets using advanced econometric techniques. - Apply rigorous quantitative methods to evaluate healthcare programs, policies, and interventions. - Oversee the documentation of analytic procedures and ensure reproducibility and transparency. - Author technical reports, peer-reviewed publications, and policy briefs; present findings to clients, stakeholders, and academic audiences. - Lead proposal development, including conceptual design, methodology, and budgeting. - Mentor and supervise junior economists and research analysts, fostering professional growth and technical excellence. - Manage multidisciplinary project teams and ensure high-quality deliverables aligned with client expectations. - Serve as a primary point of contact for clients, providing strategic and analytical expertise. - Contribute to AIR’s strategic initiatives and thought leadership in economics and public policy. Qualifications - Ph.D. in Economics, Public Policy, or a related social science field, with demonstrated expertise in econometrics or applied statistics. - Minimum of 3 years of experience conducting quantitative research in policy-relevant domains. - Extensive experience with STATA and proficiency in other statistical tools (e.g., R, Python) is a plus. - Proven track record of designing and executing experimental and quasi-experimental studies. - Prior research experience in areas such as labor economics, education, health, or international development using advanced methods (e.g., fixed effects, regression discontinuity, instrumental variables). - Experience managing complex projects and working with government, nonprofit, or philanthropic clients. Skills - Exceptional quantitative and analytical skills. - Expertise with large healthcare datasets, including Medicare, Medicaid, Medicare Advantage enrollment and claims data, as well as prescription drug encounter and pricing data sources. - Strong business development acumen and proposal writing experience. - Strong writing and communication skills, with the ability to translate technical findings for non-technical audiences. - Excellent organizational and time management skills. - Ability to lead teams, manage multiple priorities, and meet deadlines in a fast-paced environment. - Effective collaborator in virtual and cross-functional team settings. Disclosures - Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. - Depending on project work, qualified candidates may need to meet certain residency requirements. - American Institutes for Research is an equal employment opportunity/affirmative action employer. - AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks. - AIR maintains a drug-free work environment. Benefits - Anticipated annual salary range: $137,000 — $167,000 USD.