International Medical Group, Inc.

Title: UX Designer Location: Remote Department: E Services Job Description: As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind® We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. Job Details - Corporate Office located in Indianapolis, IN. - Flexible work options: Remote & Hybrid schedules available - Relocation Expenses Reimbursed: No - Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position. Job Summary The UX Designer is responsible for designing creative, intuitive websites and user experiences that meet the needs of our customers, while ensuring business and marketing objectives, customer goals and brand strategies are satisfied. Duties and Responsibilities - User Research & Discovery - Conduct and synthesize user research (interviews, usability testing, surveys, analytics) - Develop user personas, journey maps, and experience flows - Identify usability issues and opportunities based on user insights and data - UX Design & Interaction Design - Create wireframes, prototypes, and interaction models at varying fidelity levels - Design end‑to‑end user experiences for new features and existing workflows - Establish and refine information architecture and navigation models - Ensure designs align with accessibility standards (WCAG 2.1+) and inclusive design principles - Collaboration & Delivery - Collaborate with product, engineering, and QA teams throughout the design lifecycle - Translate requirements into clear, developer‑ready design specifications - Participate in design reviews, daily stand-ups, sprint reviews, and stakeholder presentations - Support implementation and validate designs through post‑release testing - Design Systems & Standards - Contribute to and maintain design systems, patterns, and UI guidelines - Ensure consistency across products and platforms - Advocate for UX best practices across teams - Front-End HTML/CSS Development - Use browser developer tools to inspect, troubleshoot, and correct UI issues. - Proficiency with CSS and SCSS (Sass), including responsive design, and scalable, component-based approaches. - Ability to review and modify HTML/CSS provided by developers to ensure accuracy with design specifications. - Demonstrates a mindset that bridges both design and development, balancing user experience understanding with technical know-how. Qualifications - 3 + years of professional UX design and front-end development experience - Strong portfolio demonstrating user‑centered design thinking and problem solving - Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD) - Experience designing responsive web applications and/or mobile experiences - Understanding of accessibility standards and inclusive design practices - Strong communication and collaboration skills Preferred Skills - Undergraduate degree in UX Design, Human‑Computer Interaction, Psychology, Graphic Design, or a related field (or equivalent experience) - Familiar with UX industry standards and trends. - Familiarity with usability testing tools and analytics platforms - Experience designing for enterprise, regulated, or data‑heavy application - Experience with Visual Studio, VS Code, and Git is a plus. - Experience working in Agile/Scrum environments. - Experience using Agile project management tools (e.g. Azure DevOps or Jira) Perks - Comprehensive benefits package including Medical / RX / Dental / Vision / Life insurance - 401k Plan with company match - Paid Time Off and Company Paid Holidays - Free employee parking - Casual dress environment - Tuition reimbursement plan IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Title: Inside Sales Specialist Location: Indianapolis, IN Department: International Sales Job Description: Full Time International Sales Mid Level As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind® We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. SUMMARY The Inside Sales Specialist, which is internally referred to as the Inside Sales Advisor is responsible for answering incoming phone calls, emails, and live chat conversations from prospective customers. They are responsible for marketing and selling the portfolio of products by way of phone transactions while offering a high level of customer service and productivity. As a frontline representative for the company, the Inside Sales Advisor focuses on new customer enrollment, consumer retention, and providing sales support to our customers and partners. JOB DETAILS - Location: Indianapolis - Remote schedules available - Training to be completed in office at corporate office in Indianapolis - Schedule: Day shift position from 9:00 am to 6:00 pm - Relocation Expenses Reimbursed: No - Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position DUTIES AND RESPONSIBILITIES - Recommends the appropriate IMG product and assists prospective customers with new quotes and application completion via the portal. - Maintain a high level of international industry knowledge. - Thoroughly understand the products and services sold. - Perform needs-based selling techniques and skills to appropriately analyze, probe, and identify prospective customers and partners' needs. - Conduct consultative selling with probing to ask appropriate questions and actively listen to identify specific questions or issues while documenting required information in computer systems. - Engage prospective customers on the benefits of IMG's products and services. - Build positive relationships with producers and customers to ensure continued interest in IMG's products and services. - Participate in sales meetings as appropriate and provide input for generating sales. - Updates CRM tools (Salesforce.com) and ensures that call logs and new business opportunities are tracked in CRM systems. - Competent use of technology and telephony systems. - Meet the performance goals established for the position: efficiency, call quality, revenue generated, sold certificates, team performance, needs-based selling, conversion rate, and closing ratio. QUALIFICATIONS - 2+ years of customer service and sales related experience in office setting, call center setting or phone support role. - This position will require Life and Health License and Property and Casualty License to be obtained - Bi-lingual preferred but not required (Mandarin, Spanish, or French), and fluent in English as well. - Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs - A proficient problem-solving approach to quickly assess the current state and formulate recommendations - Proficient in translating healthcare and insurance-related jargon and complex processes into simple, step-by-step instructions customers and producers can understand and act upon - Ability to communicate effectively verbally and in written format (via Live Chats and email) - Proficient conflict management skills including the ability to resolve issues in a stressful situation and demonstrate personal resilience - Bachelor's degree preferred but not required. - Flexibility to customize approach to meet all types of customer/producer communication styles and personalities - Ability to multi-task, including the ability to navigate multiple computer screens and system programs while speaking on the telephone - Ability to develop an understanding of our multiple products and levels of benefits within each product PREFERRED SKILLS - Multi-lingual capabilities with an emphasis on Spanish, French, or Mandarin - Property and Casualty License - Life and Health License - Common Insurance Industry experience PERKS - Comprehensive benefits package including Medical/RX/Dental/Vision insurance - 401k Plan with company match - Paid Time Off and Company Paid Holidays - Free employee parking - Casual dress environment - Tuition reimbursement plan IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.