InnoSource is self-described as a leading staffing agency and data solutions provider solving human resource and data challenges with its unique value-added ser
Customer Service Analyst
Location
Ohio
Posted
79 days ago
Salary
$0 - $19 / hour
Seniority
Senior
Job Description
Customer Service Analyst
InnoSource, Inc
Customer Service Analyst Akron, Ohio Remote $19 / HR, Overnight Remote Schedule Are you ready to unlock your potential with a global leader in the automotive manufacturing industry? As a Customer Service Analyst, you’ll be a vital part of a forward-thinking team driving innovation and customer satisfaction. At a Fortune 500 company, your contributions won’t just be valued—they’ll shape the future of customer service. This is your opportunity to step into a career where your skills are celebrated, your ideas are heard, and your success is supported every step of the way. Why You’ll Love This Role: - Make a Real Difference: Your decisions will directly impact service quality and customer satisfaction, making every day meaningful. - Be Part of Something Bigger: Work for an industry leader at the cutting edge of innovation in automotive manufacturing. - Career Advancement: Gain hands-on experience with advanced tools and processes, setting the stage for future growth. - Outstanding Benefits: We’re committed to your well-being, offering healthcare, vision, dental reimbursement, and free life insurance. Key Responsibilities What You’ll Do: - Monitor and Act: Manage real-time alerts from cloud-based systems, using decision templates to activate services and ensure smooth execution. - Align and Resolve: Collaborate with customers to meet their specific needs and resolve service issues swiftly and effectively. - Organize and Maintain: Set up and update customer accounts, ensuring all relevant data is tracked for seamless operations. - Deliver Excellence: Support the Tires as a Service program with precision and attention to detail, becoming a trusted partner to our customers. Requirements Skills and Knowledge – Remote Customer Service Analyst What Makes You a Great Fit: - Skills That Shine: Exceptional communication, analytical, and problem-solving abilities. - Tech Savvy: Comfort with basic computer systems and a willingness to learn new tools. - Proven Dedication: A high school diploma or GED is required, with a bachelor’s degree as a plus. Education and Experience – Remote Customer Service Analyst - HS diploma or GED equivalent, required - Bachelor’s degree, preferred Benefits & Pay What You’ll Get: - Remote schedule, full-time, 40 hours per week - 3rd shift: 1130pm-8am EST - Competitive Pay: Earn $19.00 / hour while making an impact. - Top-Tier Benefits: - Comprehensive healthcare coverage. - Vision and dental reimbursement. - Free life insurance for your peace of mind.
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
Electricity Policy and Systems Analyst
Electric Power Research Institute - EPRIElectric Power Research Institute, Inc – EPRI is an independent nonprofit organization dedicated to research and development of electricity. EPRI melds both technology with polic
Electricity Policy & Systems Analyst Location: Remote USA; This opportunity is open to candidates based in the US, Canada and Europe; ability to work out of EPRI office or remotely. Full-time Remote Job Summary and Description: The successful candidate will work across EPRI’s Transmission Operations and Planning Group, a team of passionate power system researchers and modelers, and EPRI’s DCFlex Initiative, a cross-collaborative effort centered around enabling data center flexibility. EPRI researchers have a strong track record tackling energy systems integration issues, market operation and design innovations, and related topical and structural issues with utilities, ISO/RTOs, TSOs, government agencies, and partners worldwide. The successful candidate will join a team of passionate power system modelers and data center policy experts. The successful candidate will perform advanced engineering/scientific analysis independently while demonstrating creativity and ingenuity in providing technical solutions. You will work directly with EPRI staff and have high interaction with members and industry. This position will support EPRI teams to identify, create and transfer to action the tools, methods and experience needed by systems to operate effectively into the future EPRI offers opportunities to work with established experts in an innovative environment to tackle key research questions in collaboration with electric companies and government partners. You will have autonomy and control over your work hours, and a flexible work environment. You can choose to work remotely, in one of EPRI’s offices, or a mix of the two. This person will specifically: - Support analysis and review of new data center policies, legislative efforts, and regulatory design, especially concerning retail rates and wholesale programs - Contribute to and lead research in economic dispatch problems and/or resource adequacy - Run or develop production cost models to analyze new research questions Lead smaller projects and work on multiple projects, including contributing to larger projects as part of a team. - Utilize research and analytical skills to develop or apply new methods or approaches to strategic challenges - Be able to work with light supervision across an international team - Prepare slide decks, briefings, and reports and present research findings to diverse audiences - Scope new cross‑cutting research projects to address member and society needs. Education & Experience: - Bachelor’s Degree in a technical field with 4-6 years of professional experience. - Master’s Degree in a technical field with 3-5 years of professional experience. - PhD in a technical field with 0-3 years of professional experience, preferred - Final level and compensation commensurate based on experience. The ideal candidate has: - Research experience in academia, utilities, research institutes or similar, and has experience describing the issues covered to those with less experience (students, junior staff, etc.). - Desire to engage with the ongoing issues around powering data centers and enabling flexibility is critical. - Experience in conducting modeling studies and presenting insights from analyses of these topics. - Previous exposure to electric sector planning; unit commitment/economic dispatch, resource adequacy, transmission planning, generation planning, environmental compliance, or related topics. - Experience presenting and explaining complex topics in front of groups with different experience and familiarity levels - Ability to develop work independently on new topics. - Experience working in large, collaborative public projects. - Familiarity with new data center policies, legislative efforts, and regulatory design - Experience using capacity expansion, production cost simulation, or other electric system planning models, especially PLEXOS, and also including PyPSA, Spine, CrystalSuperGrid, PSO, etc.; experience developing models is a plus - Experience conducting quantitative analyses to answer market, policy, and/or technology research questions - Strong interest in solving energy and climate challenges. - Demonstrated ability to work in and lead cross‑functional teams and deliver innovative solutions. - Experience conducting quantitative analyses to support energy market, policy, or technology research projects. - Demonstrated experience scoping new research, leading proposal writing, and related development tasks. - Excellent research, writing, and oral communication skills; ability to present complex information clearly to varied audiences. - Ability to prioritize work and manage multiple responsibilities while collaborating with staff across North America, Europe, the Middle East, and Asia. - Familiarity with renewable and energy systems integration developments; experience conducting studies and presenting insights using relevant software tools. Additional Details: - Some travel is expected to support conferences, meetings, and member visits. - This opportunity is open to candidates based in the US, Canada and Europe; ability to work out of EPRI office or remotely. EPRI encourages applications from individuals who meet some, but not all, of the listed criteria. The salary range for this position is $95,000 USD to $103,500 USD annually. This salary range is an estimate, and the actual salary may vary based on various factors, including without limitation applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This role is eligible to participate in EPRI’s annual incentive program. The amount of incentive varies and is subject to the terms and conditions of the plan. This role is eligible to participate in EPRI’s standard employee benefit programs, which currently include the following: medical, dental, vision, 401k, STD/LTD and paid family leave, life and accident insurance, paid time off (flexible vacation, sick leave, and holiday pay). EPRI participates in E-Verify, an online system operated jointly by the Department of Homeland Security and the Social Security Administration (SSA). EPRI uses the system to check the work status of new hires by comparing information from the employee's I-9 form against SSA and Department of Homeland Security databases. EPRI is an equal opportunity employer. EEO/AA/M/F/VETS/Disabled Together . . . Shaping the Future of Energy.
LD&T Associate Analyst
PepsiCoEstablished in 1965, PepsiCo is a leading global provider of 22 food and beverage brands valued at billions of dollars apiece. The company is based in Purchase,
Role Description As a MCC FritoLay E-commerce Analyst, the purpose of this role is to provide tactical operations support involving order entry, issue resolution, and track and trace support. The nature of the work is proactive and must be able to alert key stakeholders on potential service gaps. Your Impact: - This E‑commerce role will be responsible for scheduling approximately 150 loads to multiple Amazon facilities weekly, ensuring they are properly planned and delivered on time. - Effectively manage real time request for scheduling 100+ E-commerce shipments weekly in a manner that meets on time pick up, delivery, maintain hours of service requirements. - Maintain constant communication with shippers, customers, and our logistics partners to coordinate smooth operations. - Update load schedules, verifying carrier assignments, monitoring transit progress, and providing best‑in‑class tracking visibility. - Proactively identify and resolve issues, document exceptions, and escalate concerns when necessary. - Generate quick status reports and follow up with stakeholders to guarantee transparency and efficiency across the supply chain. - Coordination and communication with BU partners to ensure delivery of optimization and efficiency gains is expected. Qualifications - Bachelor’s Degree or equivalent in Business, Operations Management, Supply Chain, Logistics or applicable degree required. - 0-2 years Operations, transportation experience (preferred). - English Fluency both written and verbal (required). - Ability to positively influence teams outside of direct responsibility and across multiple business units. - Capable of working in a remote work group and being managed by a remote manager. - Utilize technical/functional knowledge that creates opportunities and solves business problems. - Proficiency using PC-based applications such as Microsoft Excel, PowerPoint, Word and alternate meeting technology. - Ability to identify business issues and escalate in a timely fashion. - Self-starter with attention to detail. - Solid verbal and written communication skills. - Ability to manage multiple competing priorities. - TMS System knowledge. - Understanding of transportation. - Strong ability to set day-to-day priorities for service leaders. Benefits - Opportunities to learn and develop every day through a wide range of programs. - Internal digital platforms that promote self-learning. - Development programs according to Leadership skills. - Specialized training according to the role. - Learning experiences with internal and external providers. - Recognition programs for seniority, behavior, leadership, moments of life, among others. - Financial wellness programs that will help you reach your goals in all stages of life. - A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. - Benefits for family members including Wellness Line, Agreements and Discounts, Scholarship programs for children, Aid Plans for different moments of life, among others.
Title: SADOM Analyst Location: US Remote Job Description: Position Title: SADOM Analyst Location: Remote Employment Type: Full‑Time Salary Range: $105,000 - $120,000 Work Schedule: 12x5 coverage (Monday–Friday, 6:00 AM – 6:00 PM CST) with after‑hours remote O&M support as needed Clearance Requirement: Ability to obtain and maintain Top Secret clearance Position Overview We are seeking a SADOM Analyst to support Security Operations (SecOps) by operating, maintaining, and optimizing security applications and devices that enable incident response and continuous monitoring. This role is responsible for ensuring 24x7 availability of critical security tools and providing expert operations, maintenance, and engineering support across a diverse security technology stack. The ideal candidate has a strong background in systems administration, security tooling, and incident response support, with experience maintaining enterprise‑scale security platforms in a SOC environment. Required Qualifications - Certifications: - At least two (2) active certifications, such as: - CompTIA A+ - Network+ - Security+ - ISC2 CISSP - Or other comparable certifications (subject to approval) - Education & Experience: - Bachelor’s degree or - Minimum three (3) years of experience in incident detection and response and - Minimum three (3) years of experience in one or more of the following: - Systems administration - Database administration - Network engineering - Software engineering or development - Ability to obtain and maintain the required security clearance based on work location - Experience with a combination of the following tools is required: ·FireEye HX ·Cisco ThreatGrid ·Cisco Stealthwatch ·Teramind ·Exabeam ·AWS CloudWatch ·Swimlane ·Tenable.io ·Malware Information Sharing Platform (MISP) Desired Skills - Experience working in a SOC or SecOps environment - Strong troubleshooting and systems optimization skills - Experience supporting both on‑prem and cloud‑based security tools - Strong documentation and communication skills - Ability to work independently and as part of a distributed team Key Responsibilities - Operate and maintain security configurations and applications supporting incident response with 24x7 availability - Provide 12x5 operational expertise for integration, deployment, recapitalization, operations, and maintenance of security technologies - Develop, deploy, test, patch, upgrade, and optimize security incident response tools and devices - Perform full‑scope administration of SecOps tools, including configuration, access management, and system optimization - Create and maintain procedures and technical documentation for SecOps hardware and software - Use configuration management tools (e.g., Ansible, Chef, PowerShell) to manage and maintain systems - Manage, implement, and tune signature sets across multiple monitoring technologies to maximize detection accuracy and minimize false positives - Document all tuning activities in the Tools Tuning Activities Log - Implement approved access requests, conduct user recertification, and remove unauthorized users from SecOps tools - Assist stakeholders with tool access, reporting, queries, and continuous monitoring processes - Support security tools hosted both on‑premises and in cloud environment Why Join Us - Support mission‑critical security operations and incident response capabilities - Work with advanced security technologies in a SOC environment - Collaborate with experienced cybersecurity and engineering professionals - Play a key role in maintaining and improving enterprise security operations Benefits Overview Corinth offers a comprehensive benefits package to support employees’ health, well‑being, and financial security. Benefits for eligible employees include multiple medical plan options, dental and vision coverage, health savings and flexible spending accounts, employer‑sponsored life and disability insurance, and access to wellness and health advocacy resources. Employees are also eligible to participate in a 401(k) retirement savings plan with company match and immediate vesting. Paid time off benefits include paid holidays, paid time off (PTO), sick leave, paid volunteer time, parental leave, and other leave programs. All employees have access to an Employee Assistance Program (EAP) offering confidential counseling and support services. Professional development and training opportunities are also provided.
Senior Underwriting Systems Analyst
CopperPoint Insurance CompaniesFounded almost 100 years ago in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, California-based Pacific Compensation Insurance Company, Alaska National Insurance Company, and other CopperPoint Insurance Entities. For internship roles, CopperPoint offers a generous matching contribution to your 401(k) plan, paid time off, and a business casual dress environment. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.
Role Description CopperPoint has an exciting opportunity for a Sr. Underwriting Systems Analyst who will help implement, maintain, and enhance commercial insurance products within the Guidewire PolicyCenter platform. This role partners with underwriting systems and product analysts, along with stakeholders across IT, Actuarial, Underwriting, Operations, Billing, and Claims. The Senior Analyst documents business requirements, supports development and QA during sprints, leads user acceptance testing, and assists business users with service requests and training. This position promotes underwriting integrity, regulatory compliance, efficient workflows, and a strong user experience aligned with company goals. - Contributes to the establishment of, and adherence to, the standards and best practices for processes governing requirement development, defect reporting, user acceptance testing and UW system troubleshooting. - Applies knowledge of common and product-specific system functionality to support establishment of comprehensive requirements and root cause of defects. - Independently creates testing plans, devises scenarios for risk-based testing, and enforces metrics established for tracking progress. - Provides feedback to others regarding test case scenarios. - Opens defects and performs re-testing within desired timeframes. - Independently and effectively translates requests from Underwriting, Operations and Product Management into forms use case scenarios and user stories. - Contemplates the unique needs of the various internal system user groups and roles when reviewing requirements, proposed solutions and test case scenarios. - Coordinates meetings and performs system demos for user story acceptance and training purposes. - Performs production issue triage, validates requirements, submits defects when needed, and communicates status and resolution within target SLA. - Gathers data as needed to assist prioritization and trending. - Supports execution of known workarounds and may define new workarounds. - Escalates and prioritizes appropriately. - Anticipates possible problems and creates solutions to solve them. - Provides feedback used to make go/no-go recommendations for production releases. - Provides feedback regarding PolicyCenter training needs among stakeholders. - Authors/edits and delivers effective training content, including training scripts, videos & other resources/job aides needed to implement processes and support business users. - Identifies and advocates for process improvements. - Participates in retrospectives and pursues implementation of changes. - Supports PolicyCenter and 3rd party underwriting/product system access and letters of authority assignments for internal system users. - Manages bi-annual user access audits. - Supports requirements for, and changes to, all rules enforced via policy admin tables controlled by the UW Systems & Product team. Qualifications - Requires a minimum of 5 years of professional experience in Commercial Insurance. - College degree and/or professional insurance certifications desirable; High school diploma or G.E.D. equivalent required. - Prior experience working with Guidewire PolicyCenter (or similar policywriting administration application). - Understanding of business workflows for transacting commercial insurance. - Knowledge of Agile methodology. - Prior experience working with Jira/Confluence (or willingness to learn). - Prior hands-on experience developing test case scenarios and/or writing business requirements. - Interpersonal skills enabling you to build positive, collaborative working relationships with peers, clients, and leaders on a remote basis. - Strong organizational skills and work ethic to manage the demands of the job and to ensure deadlines are met. - Adaptability and willingness to accept and champion change. - Ability to interpret technical resources for insurance products and for Guidewire. - Ability to learn and translate system functionality in order to develop effective user acceptance test cases and training material for business end users. - Desire to work in an environment where you own multiple assignments that require you to exercise proper judgment to prioritize appropriately. - Attentiveness to details. - Willingness to be challenged to find solutions for time-sensitive and/or critical problems to meet the business users’ needs. - Ability to work flexible hours, including deployment evenings/weekend, as needed. Requirements - Salary Range: $75,000.00 - $105,000.00 annually. - Compensation may vary dependent on skills, experience, education, and geographical location. - In addition to base salary, compensation may include an annual discretionary bonus. Benefits - Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan. - We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee's annual salary, Short- and Long-term Disability coverage, and Employee Assistance Plan). - Employees will accrue 0.0769 hours of Paid Time Off (PTO) per paid hour, which may total 20 days a year. - In addition, employees will also receive 10 paid holidays throughout the calendar year. Company Description Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours. CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision, and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.

