Ingram Micro

Vendor Business Manager II – Vendor/Category Strategy and Growth Locations - Buffalo, New York - Irvine, California - Scottsdale, Arizona - Greer, South Carolina - Miami, Florida Employment Type Full-time Work Arrangement Hybrid (3 days onsite / 2 days remote) Salary $105,500–$179,400 annually Additional Compensation - Annual bonus or sales incentives (eligible roles) - Long-term incentives (eligible roles) Job Description: Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Our vision is to become the most indispensable business partner in the channel. In this role, you will "Drive Strategy - Build Partnerships - Own Growth." As a Vendor Business Manager II, you will lead the strategy and performance of a technology category or portfolio of vendors within the Ingram Micro ecosystem. You will shape go-to-market direction, strengthen strategic vendor partnerships, and drive profitable growth through data-led decision making — including leveraging the power of Xvantage to maximize value creation. About the team: This role falls under the Specialty Solution Business Unit. It will focus on supporting Vendors in the Client and End Point Solutions portfolio. Category Strategy & Go-to-Market Leadership - Develop and execute multi-vendor go-to-market strategies aligned with business objectives - Own sales, marketing, pricing, and inventory tactics to deliver on category performance goals - Leverage data insights to identify growth opportunities and optimize execution - Influence company strategy through deep expertise in your technology category Full P&L Responsibility - Own the financial health of your assigned vendor or category - Drive revenue growth, margin expansion, and long-term profitability - Analyze performance metrics and translate insights into action Strategic Vendor Partnerships - Serve as the primary executive point of contact for key vendor relationships - Establish and nurture high-impact partnerships that drive mutual success - Lead commercial negotiations, securing competitive pricing and strategic agreements - Identify opportunities for portfolio expansion, new offerings, and joint growth initiatives Performance & Growth Management - Monitor vendor performance and ensure alignment against agreed objectives - Drive adoption and engagement across the platform ecosystem - Maximize vendor utilization of data insights and platform capabilities What Makes You a Great Fit - Ideal candidates will have experience working with or at a Big 4 consulting firm. - You’re a strategic thinker with strong commercial instincts and the confidence to influence at senior levels. You understand how to balance partnership with performance and can translate market intelligence into actionable growth plans. Experience & Education - Four-year college degree in Business, Marketing or related field, MBA preferred (or additional relevant experience in a related field). Minimum eight years of functional experience, including at least five years of position-specific experience. - Demonstrated ability to influence business outcomes through financial and strategic decision-making. - Willingness to travel for vendor meetings and industry events as needed. Why This Role Matters - This isn’t just vendor management — it’s business ownership. You will directly influence revenue, profitability, strategic direction, and vendor success across a dynamic technology portfolio. If you’re looking for a role where your decisions have visible impact and your partnerships drive measurable results, this is your opportunity. Hybrid work structure – currently 3 days onsite/2 remote. The typical base pay range for this role across the U.S. is USD $105,500.00 - $179,400.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check. Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Role Description As a Sr. Software Engineer, you will lead the design, stabilization, and delivery of scalable, secure, and high-performance enterprise solutions across the full stack using C#, .NET, SQL Server, Angular, and Azure Cloud. You will provide technical leadership in architecture, development, and deployment while mentoring engineering teams and collaborating closely with Product, Infrastructure, and business stakeholders. Experience or knowledge of IT Asset Disposition (ITAD) and reverse logistics processes is highly desirable. - Technical Leadership & Architecture - Own end-to-end solution design and lifecycle, including architecture, development, deployment, and production support. - Lead efforts to stabilize and optimize L1 (first level) and L3 (third level) production support systems, reducing downtime and improving incident resolution times. - Define enterprise-wide architectural standards and best practices for full-stack development on Microsoft technologies and Azure Cloud. - Provide technical oversight, lead code reviews, and ensure software quality, security, and performance across the stack. - Troubleshoot and resolve complex issues spanning frontend, APIs, backend, and cloud infrastructure; lead incident and problem management. - Guide disaster recovery planning and monitor production environments for reliability and scalability. - Full-Stack Solution Development - Architect and build microservices and APIs using C# and .NET, optimized for Azure Cloud deployment. - Develop rich, responsive frontend applications using Angular, ensuring excellent user experience and performance. - Design and implement self-serve applications enabling users to onboard, configure, and manage services independently. - Build and maintain API gateways to secure, route, and monitor service APIs effectively. - Lead tenant onboarding processes and systems to support multi-tenant architecture and seamless customer adoption. - Leverage Azure Cloud services including App Services, Functions, SQL Database, and DevOps pipelines for scalable, fault-tolerant applications. - Implement CI/CD pipelines, automated testing, and monitoring to support rapid, reliable delivery. - Champion Agile methodologies and foster collaborative, cross-functional team environments. - Apply domain knowledge of ITAD and reverse logistics workflows to design solutions that optimize asset lifecycle management. Qualifications - Bachelor’s in Computer Science or related field with 5-8 years in enterprise software engineering. - Strong full-stack development expertise using C#, .NET, SQL Server, Angular, and Azure Cloud services. - Proven experience designing and scaling enterprise systems with high traffic and transaction volumes. - Demonstrated success in stabilizing and enhancing L1 and L3 production support systems, improving system reliability and support responsiveness. - Experience building self-serve applications, API gateways, and tenant onboarding for multi-tenant platforms. - Familiarity with IT Asset Disposition (ITAD), reverse logistics, and related business processes. - Experience with cloud-native architectures, containerization, and orchestration tools (Kubernetes, Docker) a plus. - Skilled in CI/CD tools, automated testing, and Agile delivery practices. - Experience leading technical teams in onsite-offshore models and mentoring senior engineers. - Excellent communication skills and ability to influence cross-functional stakeholders. Benefits - Typical base pay range for this role across the U.S. is USD $112,200.00 - $190,700.00 per year. - Eligibility for additional rewards, including merit increases, annual bonus or sales incentives, and long-term incentives. - Access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits.

Role Description Remote Global End User IT Operational Support Associate – Advance Logistics Center As a Remote End-User IT Operational Support professional, you will be responsible for coordinating, maintaining, and improving IT systems within an Advance Logistics Center (ALC) setting. Your tasks will include troubleshooting hardware and software issues, ensuring network stability, and providing technical support to ALC staff. You will play a crucial role in ensuring smooth and efficient ALC operations specifically around the Pick, Pack and Ship function. Responsibilities - Provide remote technical support for hardware, software, UPS, and network systems within the ALC’s globally, working closely with the global Support teams and third-party providers. - ITSM Ticket management within agreed SLA’s. - Troubleshoot, coordinate, and resolve IT-related issues promptly to minimize downtime. - Coordinate the maintenance and monitoring of network & server infrastructure and connectivity globally for ALC’s. - Assist in the implementation of new technologies and systems for process improvement. - Ensure that the WMS and WCS applications are correctly configured, user account management, and the integration of new features meet the needs of the ALC team. - Technical and user support for WMS applications and satellite software with support from other Global support teams. - Coordinate with vendors, internal teams, and service providers for technical support and system upgrades. - Ensure security protocols and standards are adhered to within the IT infrastructure. - Management of IT consumables within the ALC’s ensuring the stock of IT equipment and consumables (ink cartridges, USB cables...) using regular inventory of references and quantities in stock; manages stock by anticipating orders; requests quotes from suppliers; places and tracks internal orders. Collaborates with Purchasing to place orders with external suppliers. - IT Asset Management by performing preventative and corrective maintenance of IT equipment and technical devices such as to ensure that the right stock levels are maintained, to include RF guns, keyboards, printers, computers, etc. - Document IT-related processes, solutions, and hardware/software configurations in a central repository. - Work within a global team ensuring around-the-clock support for the ALC teams with seamless handover and cover with other team members. - Train warehouse staff on the use of IT systems and best practices. Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field. - 2+ years of experience in IT support, preferably in a warehousing or Advance logistics environment. - Strong troubleshooting and problem-solving skills. - Familiarity with network infrastructure and maintenance. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Strong organizational skills and attention to detail. Skills - Windows Server - Linux - Networking - Troubleshooting - Technical Support - System Administration - VPN Configuration - Warehouse Management Systems (WMS) - Strong Communication Skills

Role Description A Sr Sales Engineer is the technical relationship owner and presales authority for assigned partners. This role owns technical outcomes across the presales lifecycle, serving as the primary senior technical advisor and ensuring solution integrity, scope accuracy, and architectural alignment. The Sr Sales Engineer transitions from hands-on execution to technical leadership, decision-making, and accountability, enabling others while retaining ownership of outcomes. - Partner Technical Relationship Ownership: Own senior partner technical relationships and act as the primary technical point of accountability. - Presales Technical Leadership: Lead complex technical presales efforts including discovery, validation, and risk management. - SOW Development & Ownership: Create, review, and approve Statements of Work with responsibility for scope clarity and technical feasibility. - AWS Solution Strategy: Design, validate, or guide AWS-based solutions across infrastructure, security, networking, and identity services. - Cross-Functional Leadership: Partner with Sales, Services, Delivery, and Architecture teams to ensure executable presales outcomes. - Technical Enablement & Mentorship: Provide coaching and technical guidance without owning execution tasks. Qualifications - Bachelor’s degree in Computer Science or equivalent experience. - 8+ years experience in engineering, architecture, or sales engineering roles. - Prior hands-on or design-level AWS experience. - Proven success acting as a senior technical advisor. - Strong business judgment and independent decision-making ability. Requirements - AWS platform services and architectural patterns sufficient to guide design and challenge assumptions. - Broad technical knowledge across cloud infrastructure, security, networking, identity, and resiliency. - Understanding of partner business models, service offerings, and technical maturity. - Presales lifecycle including discovery, solution shaping, qualification, and close support. - Service delivery awareness to understand presales impact on execution, margin, and quality. - AWS Well-Architected Framework and architectural governance best practices. - Technical judgment and decision-making without full hands-on execution. - Ability to lead senior technical conversations and maintain trusted relationships. - Clear communication of complex technical concepts to technical and business audiences. - Risk identification and mitigation across technical and delivery dimensions. - Strong collaboration across Sales, Services, and Delivery leadership. Benefits - Healthcare benefits - Paid time off - Parental leave - 401(k) plan and company match - Short-term and long-term disability coverage - Basic life insurance - Wellbeing benefits

• Own and grow a portfolio of key managed accounts (VARs, MSPs, GSIs, enterprise customers) • Develop and execute account plans aligned to revenue, profitability, and growth targets • Build strong, multi-level relationships across customer organisations • Lead commercial negotiations and contract discussions with key partners • Act as the senior escalation point, ensuring a high-quality customer experience • Identify opportunities to expand adoption of strategic platforms and solutions • Run regular business reviews, using data to drive performance and growth conversations • Collaborate cross-functionally with sales, vendor, and specialist teams • Maintain accurate forecasting and pipeline management in CRM systems • Represent the business in customer engagements, meetings, and industry events

• Hands-on as lead or shadow architect on the largest, most complex partner and customer engagements • Accountable for the team’s services pipeline target end-to-end, from generation through qualification to handoff with weekly forecast accuracy • A coach who develops Senior Sales Engineers through deal reviews, ride-alongs, post-mortems, and direct technical leadership • A revenue partner with the Sales Manager, jointly owning the SE / Seller pairing model, pipeline-to-close conversion, and deal velocity • The owner of technical presales quality, setting and enforcing architectural standards, validating SOWs and presales assumptions, and serving as escalation on complex or high-risk deals • A practitioner of best-practice frameworks, anchoring engagements on AWS and Microsoft Well-Architected and Cloud Adoption Frameworks

• Drive Category Growth Strategy • Develop and execute strategic growth plans for an assigned technology category or vendor portfolio. • Identify emerging market trends, customer needs, and competitive dynamics to shape category direction. • Own and deliver profitable growth, market expansion, and strategic objectives. • Expand New Business Within Existing Accounts • Identify and pursue new business opportunities across existing partner relationships. • Lead strategic conversations to expand solution adoption and accelerate end-customer acquisition. • Build and execute account growth plans that increase depth and breadth within assigned portfolios. • Strengthen Vendor & Strategic Partnerships • Cultivate executive-level relationships with key vendors, strategic partners and decision makers. • Negotiate favorable business terms and collaborative growth initiatives. • Align vendor strategies with organizational goals to accelerate profitable growth. • Solution Selling & Executive Engagement • Lead consultative sales efforts across a full solution portfolio. • Present strategic proposals to both technical and non-technical stakeholders. • Engage directly with key partners to understand business objectives and position solutions accordingly. • Market & Financial Leadership • Conduct market analysis to identify competitive positioning and whitespace opportunities. • Apply financial and business acumen to manage forecasting, profitability, and financial solutions that benefit Ingram Micro and our partners. • Monitor and drive year-over-year growth within assigned categories. • Cross-Functional Collaboration • Partner with sales, marketing, operations, finance, and product teams to align on growth initiatives. • Influence internal stakeholders to prioritize strategic opportunities. • Drive execution across multiple teams to deliver category and vendor acceleration.

Role Description Solution Specialist (d/w/m) at Amazon Web Services Unsere Vision ist klar: Wir digitalisieren den Mittelstand mit zukunftsweisenden Cloud-Produkten. Unsere Mission dabei? Partner und Endkunden Schritt für Schritt auf ihrem Weg in die Cloud zu enable und langfristig erfolgreich zu machen. Deine Mission - was du bei uns bewegst: - Cloud ist für dich mehr als Buzzword – du liebst es, komplexe Anforderungen in smarte, funktionierende Lösungen zu übersetzen. - Du arbeitest an Projekten mit technischem Tiefgang, die du von Anfang an mitgestaltest. - Du berätst unsere Kunden rund um AWS – praxisnah, verständlich und immer auf Augenhöhe. - Du analysierst Anforderungen, leitest Workshops und setzt dein Wissen gezielt ein, um Architekturen nach AWS Best Practices zu entwerfen. - Du zeigst, was technisch geht: bei Kundenterminen, Partnerveranstaltungen oder durch smarte Angebote. - Du kennst dich mit Programmen wie AWS OLA, MAP oder WAFR aus und bringst sie gewinnbringend in den Vertriebsprozess ein. - Du tauschst dich aktiv in der technischen Community aus, verfolgst aktuelle Trends und investierst in deine Weiterentwicklung – z.B. durch AWS-Zertifizierungen. Qualifications - Technik + Kommunikation: Du kannst komplexe Cloud-Themen einfach erklären und behältst auch in Projekten mit vielen Beteiligten den Überblick. - Cloud-DNA: Du hast Lust auf AWS, kennst die wichtigsten Services – und möchtest dein Know-how gerne noch weiter vertiefen. - Erfahrung: Du hast schon in der technischen Umsetzung oder im Pre-Sales von AWS-Projekten gearbeitet – Compute, Migration, IaC oder Kubernetes sind für dich keine Fremdworte. - Sprachkenntnisse: Fließende Deutschkenntnisse und sehr gutes Englisch für Schulungen, Workshops und die Kommunikation mit internationalen Kolleg:innen. - Reise: Gelegentliche Reisen zu Herstellern oder Partnern gehören für dich dazu. - Räumliche Nähe: Diese Rolle kann auch 100% remote aus ganz Deutschland ausgeübt werden, jedoch ist Präsenz im Büro in Dornach bei München für Onboarding und regelmäßige Events erwünscht. Benefits - Weiterentwicklung: Fundierte Einarbeitung, individuelle Entwicklungspläne, Mentorship Programm, fachliche und persönliche Weiterbildung. - Flexibles Arbeiten: 100% Home Office Setup, 30 Urlaubstage + ein Mental Health Day, mobiles Arbeiten in Europa, 38,5 h Vertrauensarbeitszeit. - Gesundheit & Wohlbefinden: Ergonomische Arbeitsplätze, Betriebsarzt, betriebliche Krankenversicherung, Firmenfitness (EGYM Wellpass), Familien-Service LifeWorks. - Zusätzliche Vorteile: Bezuschusste Kantine, kostenlose Getränke, Mitarbeiterrabatte, Altersvorsorge, Bike- & Technikleasing, e-Ladestationen, Wäscheservice, Postservice. Compensation Das jährliche Bruttozielgehalt für diese Rolle besteht zu 80% aus einem festen Gehaltsanteil und zu 20% aus einer variablen, erfolgsabhängigen Komponente. Wo du innerhalb der Gehaltsspanne startest, hängt von objektiven, festen Kriterien ab. Company Description Bei Ingram Micro glauben wir an eine technologische Zukunft mit faszinierenden neuen Möglichkeiten. Wir sind das Bindeglied zwischen Hersteller und Fachhandel im Bereich Informations- und Telekommunikationstechnologie. Ingram Micro investiert in die Zukunft der MitarbeiterInnen durch Lernpfade, Weiterbildungen und persönliche Entwicklungspläne sowie Ziele. Ein Großteil unserer Beförderungen erfolgt aus den eigenen Reihen, da es uns ein zentrales Anliegen ist, internes Talent gezielt zu fördern.

Role Description Team Lead (d/w/m) Customer Success Cloud & Software Deine Mission - was du bei uns bewegst: - Du führst und entwickelst ein Team aus 5 Customer Success ManagerInnen und schaffst ein Umfeld, in dem Eigenverantwortung, Weiterentwicklung und Teamzusammenhalt im Mittelpunkt stehen. - Du arbeitest eng mit deinem Team an kundenspezifischen Strategien, um langfristigen Mehrwert und nachhaltiges Wachstum zu sichern. - Du bist regelmäßig im Austausch mit KundInnen sowie internen Stakeholdern und stellst sicher, dass relevante Informationen zielgerichtet gebündelt und weitergegeben werden. - Du analysierst KPIs, leitest klare Erfolgsfaktoren ab und stellst sicher, dass dein Team entlang dieser Prioritäten arbeitet. - Du treibst die Weiterentwicklung von Prozessen und Denkweisen aktiv voran und sorgst für sichtbaren Impact im Tagesgeschäft sowie im globalen Kontext. Qualifications - Du verbindest strategisches Denken mit einer strukturierten, priorisierenden Herangehensweise. - Du arbeitest planvoll auf Ziele hin, bringst unterschiedliche Perspektiven zusammen, setzt trotzdem klare Schwerpunkte und kommunizierst diese transparent im Team und gegenüber Stakeholdern. - Du hast Freude daran, Teams zu befähigen und weiterzuentwickeln. - Du lebst ein Customer First-Mindset vor und entwickelst gemeinsam mit deinem Team passgenaue Lösungen und baust belastbare Beziehungen auf. - Du bringst Führungserfahrung im Customer Success Umfeld sowie im Cloud- und SaaS-Umfeld mit und fühlst dich in einem wachstumsorientierten Umfeld wohl. - Fließende Deutschkenntnisse und sehr gutes Englisch für Schulungen, Workshops und die Kommunikation mit internationalen Kolleg:innen. Requirements - Gelegentliche Reisen zu Herstellern oder Partnern. - Räumliche Nähe: Diese Rolle kann auch 100% remote aus ganz Deutschland ausgeübt werden, mit Präsenz im Büro in Dornach bei München für Onboarding und regelmäßige Events. Benefits - Fundierte Einarbeitung, individuelle Entwicklungspläne, Mentorship Programm, fachliche und persönliche Weiterbildung. - 100% Home Office Setup, 30 Urlaubstage + ein Mental Health Day, mobiles Arbeiten in Europa, 38,5 h Vertrauensarbeitszeit. - Ergonomische Arbeitsplätze, Betriebsarzt, betriebliche Krankenversicherung, Firmenfitness (EGYM Wellpass), Familien-Service LifeWorks. - Bezuschusste Kantine, kostenlose Getränke, Mitarbeiterrabatte, Altersvorsorge, Bike- & Technikleasing, e-Ladestationen, Wäscheservice, Postservice.

• Lead the design and implementation of AI-first automation strategies for quality engineering • Build scalable, reusable, and enterprise-grade automation frameworks • Embed AI-driven quality intelligence into CI/CD and DevOps pipelines • Drive AI infusion into quality engineering practices • Collaborate with enterprise QA and engineering teams • Establish and enforce automation coding standards and best practices • Mentor and upskill teams on AI-driven quality engineering practices