Role Description Optima is currently seeking a Behavioral Health Coordinator to join our team! This individual will support a defined group of patients by coordinating behavioral health services and assisting them in achieving both short- and long-term mental and emotional wellness goals. The Behavioral Health Coordinator will work closely with providers, behavioral health clinicians, and care teams to ensure patients receive timely, appropriate, and continuous support. A working knowledge of behavioral health practices, care coordination, and patient engagement is strongly preferred for this role. - Assist in monitoring compliance of medication prescribed by the physician or psychiatric provider. - Facilitate partnerships between patients, personal providers, and family when appropriate. - Provide psychoeducation, coping skills, and therapeutic worksheets through a structured care plan. - Utilize standardized assessment tools to track progress between provider appointments. - Provide information to patient on community services and resources. - Review care plans/charts and coordinate with care provider to ensure they are being followed. Qualifications - Bachelor's Degree in Psychology or a related field. - Proven experience in a behavioral health setting. - Must be able to work as part of a multi-disciplinary team. - Knowledge of health and patient care regulations. - Excellent communication skills. - Strong ethics. - Team spirit with a positive attitude. - Willingness to continue gaining knowledge and clinical experience. Benefits - Leadership and mentoring. - Resources to further career. - Fun work environment (lunches, events, holiday parties). - Benefits (medical/vision/dental/401k/paid holidays). - Supportive and positive work environment. - This role is fully remote after training has commenced. Pay Range $24 — $28 USD

• Scheduling home visits for the field staff • Assisting with the coordination of patient care • Accumulating admissions/intake information • Communicating with CFSS for possible staffing needs and concerns • Compiling daily schedules of clinical staff • Assisting POD personnel in care coordination of patient/client services • Serving as a liaison between field staff, patients/clients, and POD personnel • Completing tasks/workflow daily • Processing visits that have been sent back from clinicians

Role Description As a Behavioral Health Intake Associate , you will serve as the first point of contact for members, providers, and facilities seeking behavioral health services. This role is ideal for a detail-oriented professional who enjoys working in a fast-paced environment, managing multiple priorities, and ensuring accurate and timely processing of service requests. You will play a critical role in: - Reviewing authorization requirements - Creating and assigning cases - Facilitating communication between members, providers, and internal teams to support quality behavioral healthcare delivery Qualifications - High School Diploma or equivalent - 1–2 years of experience in a clerical or administrative role within a fast-paced office environment - 1–2 years of healthcare or medical office experience with direct interaction with healthcare providers - 1–2 years of customer service experience - Proficiency in Microsoft Outlook and Microsoft Word - Intermediate computer and keyboarding skills - Strong organizational and time management skills - Ability to manage repetitive tasks with a high degree of accuracy and attention to detail - Excellent verbal and written communication skills - Ability to work independently and effectively prioritize multiple assignments - Knowledge of HIPAA regulations and commitment to maintaining confidentiality Requirements - Serve as the primary point of contact for incoming behavioral health service requests from providers, facilities, members, and authorized representatives - Receive and process requests via phone, fax, email, and mail - Review and interpret authorization and notification requirements in accordance with contracts, policies, procedures, and benefit plans - Create, document, and assign cases accurately and efficiently - Communicate authorization determinations and requests for additional information to providers through phone, email, and fax - Ensure timely and accurate case management while maintaining high service standards - Protect confidential health information and maintain compliance with HIPAA and privacy regulations - Support operational excellence by identifying opportunities for process efficiency and workflow improvement Benefits - Growth opportunities to uplevel your career - A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team - Competitive compensation and comprehensive benefits focused on well-being - An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace Company Description At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care.

• Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting • Schedules/Reschedule Physician clinics as needed • Aids in referral management and billing processes • Act as a resource for clinicians and Care Team staff • Obtains referrals as instructed by providers; completes prior authorizations as needed • Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned • Answers provider requests and/or escalate provider requests appropriately to ensure physician receive timely information to concerns • Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally by start date • Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care • Provides ongoing feedback to manager regarding training needs, physician performance and process improvement • Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items • Participates in performance improvement projects and may perform other similar and related duties as required • Comply with company policies and procedures.