Hiscox

• Design, build, and maintain scalable APIs within a distributed microservice ecosystem. • Develop and optimize core infrastructure for underwriting and policy management systems. • Plan, design, and deliver features with growing autonomy, collaborating closely with the team on larger initiatives. • Participate in code reviews, pair programming, and knowledge sharing across the team. • Implement best practices in testing, observability, and system design.

• Own and evolve digital measurement across acquisition and e-commerce journeys • Design analytics approaches that operate effectively in a consent-led, privacy-first environment • Manage tagging and tracking across websites and digital products • Work with Technology, Data and agency partners to identify, prioritise and resolve analytics defects • Provide clear insight that explains what is happening, why it is happening, and what should be done next • Analyse customer behaviour across the full funnel to identify points of conversion, friction and opportunity • Build and maintain forecasts and performance views to support planning and in-flight decision-making • Lead analytics input into UX, CRO and acquisition testing programmes • Support experiment design, measurement and evaluation, ensuring learnings are robust and actionable • Champion evidence-based optimisation and incrementality • Work with CRM, Data and Marketing teams to improve understanding of customer behaviour across anonymous and known journeys • Surface insight that connects digital behaviour to longer-term customer value • Develop dashboards, reporting and visualisations that surface the metrics that matter most • Drive automation and standardisation of reporting to enable higher-value analysis • Act as a trusted analytics partner to stakeholders across Marketing, UX, Product and Technology • Champion the value of digital data and performance measurement across the business.

Job Type: Permanent Build a brilliant future with Hiscox Please note that this position is hybrid and requires work in office a minimum of two (2) days per week. Position can be based at our following hub office locations: Atlanta, GA Boston, MA Chicago, IL Manhattan, NY Scottsdale, AZ West Hartford, CT The US Claims Compliance and Quality Assurance team at Hiscox is a growing group of professionals with operational and technical experience. The team serves as a claims technical resource, as well as provides assistance and expertise across Hiscox by identifying and promoting claims best practices and facilitating required improvements. We foster consistency, calibration, and continuous improvement in the handling of Hiscox claims. Our team is quite diverse, and you will be able to demonstrate that you can flex your work and delivery style to accommodate different stakeholders. You’ll play a critical role in safeguarding our organization from regulatory risk. This is a high-impact role suited for an experienced insurance claims compliance professional or attorney, with deep knowledge of insurance claims regulations, processes, and technology. This role is ideal for someone who can translate risk into actionable strategy and build sustainable compliance practices as Hiscox USA grows. Key Responsibilities Manage and maintain 50-state claims database Monitor legislation, DOI bulletins, court reporters/decisions, and statutory changes; manage backlog and implement targeted compliance training Develop and own controls related to Medicare, OFAC, Child Support Lien Network, and other federal protocols Partner with Claims Technical, US Legal, and IT to design controls and workflows aligned with regulatory requirements Qualifications 10+ years of experience in claims compliance, insurance regulation, or legal operations J.D. highly desired Degree in law, risk management, or a related field; required Advanced insurance compliance certifications a plus (CPCU, CIPP, CAMS, CRCM, or similar) Scrum/PMP a plus but not required Deep understanding of claims handling regulations, Medicare protocols, and market conduct standards Experience with multiple lines of business in a 50-state claims environment Knowledge of Medicare Secondary Payer requirements and Section 111 reporting Strong research and policy writing skills Excellent collaboration, project management, and problem-solving skills Experience with regulatory audit preparation and response ​ Compensation: $90,000–$140,000 based on experience The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. About Hiscox US A Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 420 employees mostly operating out of several major cities - New York, Atlanta, Chicago, West Hartford, and Scottsdale. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism. What We Offer: 401(k) with competitive company matching Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) Company paid group term life, short- term disability and long-term disability coverage 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days Paid parental leave 4-week paid sabbatical after every 5 years of service Financial Adoption Assistance and Medical Travel Reimbursement Programs Annual reimbursement up to $600 for health club membership or fees associated with any fitness program Company paid subscription to Headspace to support employees’ mental health and wellbeing 202 4 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program Dynamic, creative and values -driven culture Modern and open office spaces, complimentary drinks Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@ HiscoxInsurance). #LI-AJ1 Work with amazing people and be part of a unique culture