• Providing quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer • Provides proper disclosures when required by applicable local, state, and federal regulations • Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting • Assemble the complete loan package in proper order for underwriting • Verify all required documentation (pre-underwrite) in the file • Complete the required loan checklist • Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting • Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan • Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures • Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information • Manage pipeline by completing and submitting reports within allotted turn-around times • Assist set-up of loans • Document all communication related to the loan application in the conversation log • Train and assist supervision of new Loan Processors and other processing personnel • Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors • Available to work varying hours and overtime if needed

• Provide quality customer service by verifying necessary documentation to underwrite the loan • Order third party documentation by communicating directly with the customer, loan officer, junior processor, senior processor and/or underwriter • Collaborate with the training department for transition into a Senior Loan Processor • Verify that an application is complete and accurate • Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) • Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information • Verify that vendor orders are complete, invoices are received and in the applicant’s file • Manage pipeline by completing and submitting reports within allotted turn-around times • Assist set-up of loans • Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC investors

Role Description Excellent opportunity to grow your career remotely within an Australian mortgage broking firm. Join a supportive company with a clear pathway to a manager position! This role owns the loan file from packaging and submission through to settlement and the post-settlement and ongoing maintenance cycle. The role packages and submits applications in AOL across all structures, manages admin-side requests during assessment, drives doc sign-up, coordinates settlement and confirms funds and account setup land correctly. It carries the ongoing repricing cycle across the whole book. The role sits between the submissions function and the credit officer, with credit-critical decisions and final calls escalating to the Director. It is built to grow into an operations manager position. Key Responsibilities - Assist brokers in reviewing and preparing loan applications - Collect and verify necessary documentation from clients and third parties - Ordering valuations and pricing requests with lenders - Package and input applications into AOL accurately across all structures, including company, trust, SMSF and self-employed - Communicate with lenders to monitor application status and expedite approvals - Respond to client inquiries and provide timely updates on application progress - Maintain compliance with industry regulations and company policies - Support the team with administrative tasks related to loan processing as required - Conduct post settlement check-ins with clients Qualifications - At least 2 years' experience in an Australian mortgage broking support role required - Clear understanding of the submission-to-settlement file journey in a brokerage - Strong attention to detail and ability to work under pressure - Excellent organisational and time management skills - Strong written and verbal communication skills - Ability to work collaboratively within a team environment - Ability to package and submit applications in AOL accurately and independently, including company, trust, SMSF and self-employed structures - Working knowledge of Mercury, including compliance use - Understanding of Australian mortgage processes and lender requirements - Experience coordinating discharges and payouts on refinance files - Leadership instincts, with capacity to grow into an operations manager role Requirements - Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace) - Proactive attitude - able to follow up clients, lenders, and third parties without being prompted Benefits - Full-time, work-from-home - Stable long-term role with an Australian client looking to progress this role into management - Training and support provided - Clear processes and a professional team to work with