GreyNoise Intelligence

• Lead the function and team for Security Research for GreyNoise • Build and manage a team of exceptional security researchers • Be the leader for innovation in cybersecurity research and at-scale detection engineering at GreyNoise. GreyNoise packet captures the Internet every second of every day, and you will lead an expert team of researchers turning billions of packets into accurate, unique, and actionable threat intelligence. • Forge expert novel research into powerful practitioner information at conferences, in publications, and throughout the GreyNoise platform. • Collaborate with Product, Engineering, Sales, Marketing and Customer Success to align the team's mission and priorities with business plans and goals. • Represent GreyNoise as one of the key faces and voices of our research, communicating our insights, observations, and innovations through community engagement, social media, blog posts, research papers, conferences, media interactions, and direct communication to customers. • Forge and manage partnerships with key government and industry researchers to ensure GreyNoise remains at the forefront of new developments. • Mentor, coach, and grow with one of the most respected and knowledgeable teams of internet researchers and cybersecurity practitioners in the industry.

• Write and tune Intrusion Detection System rules grounded in observed network behavior. • Maintain and improve tag coverage and quality: adding new tags, fixing broken ones, and de-duplicating overlaps. • Maintain benign actor classifications and known-scanner lists so non-malicious traffic is accurately labeled. • Resolve accumulated detection issues that degrade data quality for users and customers. • Use internal CLI tooling to lint, test, and deploy detection rules and tags at scale. • Read and analyze packet captures (pcaps) and related network artifacts during routine validation and debugging. • Validate detections against real traffic and own the trade-offs between false positives and false negatives for individual rules. • Triage a steady stream of inbound detection requests, CVEs, and internal coverage questions. The team processes dozens of new items weekly. • Ensure detections are wired correctly end-to-end: from raw data through rule logic to tag output. • Flag edge cases, collisions, and unexpected behavior in tags or rules for deeper follow-up. • Work closely with researchers to keep them focused on longer-horizon projects. • Communicate clearly about what you are working on, blockers, and trade-offs when priorities shift. • Help sales, support, and customer success get faster, clearer answers on detection coverage questions.

Role Description The GreyNoise Customer Success Manager - Federal (CSM) is a part of the GreyNoise Customer Experience (CX) team, which provides our customers with an industry-leading experience. This is a customer-centric position focused on ensuring our customers' success with GreyNoise is all but guaranteed. The CSM will be the customer's primary contact and will facilitate all customer needs with the rest of the GreyNoise organization. The CSM will also be responsible for retaining our customers and ensuring continued success with all GreyNoise services. This position will report to the Senior Director of Customer Experience. What You Will Do - Interact with GreyNoise customers (Federal, Public Sector and Global Gov’t) regularly, which includes but is not limited to: - Build relationships with Primary Contacts (PC) at customer organizations within your assigned portfolio. - Work with PCs to define success criteria and track outcomes. - Conduct regular check-in calls with portfolio customers to check on current status, review product usage, discuss additional use cases, and review the upcoming GreyNoise roadmap. - Answer inbound emails from customers or redirect them to an appropriate contact and ensure a timely response. - Ensure regular communications with portfolio customers. - Capture customer feedback and issues. - Coordinate onboarding and handoff (Sales to CX) of new customers. - Track all interactions with customers in the GreyNoise CRM. - Track usage and successful adoption of GreyNoise products by customers. - Act as the customer advocate within GreyNoise to ensure customer needs and requests are reviewed and responded to in a timely manner. - Handle customer subscription renewals by coordinating quotes and collaborating with procurement teams. - Engage with the Sales team to work on customer expansion opportunities and facilitate all communications with appropriate customer stakeholders. - Interact regularly with all GreyNoise internal teams to communicate customer needs, get updates, and pull other relevant team members into customer interactions when needed. Qualifications - At least 5 years of experience providing Customer Success for a SaaS solution, preferably in the Cyber Security industry. - Prior experience working with Federal and Public Sector organizations. - A passion for providing customers with an experience that is outstanding and builds long-lasting relationships. - The ability to work independently while managing customer accounts, and also as a team to ensure successful communication and outcome achievement. - The ability to manage a large portfolio of global customers. - Exceptional written and oral communication skills. - Exceptional organizational skills and the ability to properly track and organize interactions with a large number of customers. - Quick learner with good technical and problem-solving skills. Nice to Haves - Generally familiar with cybersecurity terminology and concepts. - Familiarity with Hubspot, Linear, Notion, Slack, Github Issues, and Metabase. - Familiarity with reviewing business intelligence and product usage metrics regularly. - Located in the DC metro area. Benefits - 💵 Equity in a high-growth, Series-A startup. - 👩‍⚕️ 100% covered health, dental, vision, and life plans for all employees. - 6️⃣ Competitive 401k employer match of 6%, which is special for a startup. This will be 100% matched and vested from day 1. - 🏖 Flexible paid time off. To encourage time off from work and ensure overall employee health and wellness, GreyNoise strongly recommends each employee to take at least 120 hours of PTO (3 weeks) annually, including at least five consecutive business days. - 🌎 Remote-first culture. While we are headquartered in the Washington DC area, we have a distributed workforce -- with the majority of our team working remotely from across the country. - 💻 Equipment budget. Every new employee gets an Apple Mac laptop and a $500 stipend for any equipment accessories. - 👼 Paid family leave for all employees. We offer 4 months of paid leave (birth or adoption), plus 2 months of optional unpaid leave. - 📚 Learning & development budget. All employees receive an annual $1,500 towards professional development related to their job function. - 🌴 Company offsites and monthly local hangouts to encourage team bonding.

• Lead full stack engineering projects spanning across the entire application stack, ensuring alignment with customer and organizational needs. • Collaborate across the engineering organization to steer the future of how the GreyNoise platform and the services running on it are delivered. • Collaborate with product, customer experience, and other internal stakeholders to design and deliver customer-facing platform-level capabilities with a focus on reliability, scalability, and performance. • Debug and troubleshoot complex production issues across multiple systems, leveraging strong analytical skills and attention to detail. • Act as a technical leader, helping triage on-call tickets, prioritizing and unblocking team members, and supporting sprint planning efforts with your team. • Serve as a mentor for other engineers, fostering a culture of knowledge sharing and technical excellence.

• Lead initiatives related to deployment, scaling, monitoring, and enhancing the backend services, endpoint software, pipelines, and infrastructure supporting GreyNoise’s deception technologies. • Work as a member of the team of engineers responsible for GreyNoise’s sensor and core networking technologies that power our global honeypot network with near-realtime delivery of packet captures. • Develop new capabilities to expand the sophistication of GreyNoise’s attacker behavior observation and analysis. • Collaborate with the GreyNoise research team to support their deception profile development efforts. • Support development efforts on our sensor and core networking technologies using Go and Rust. • Participate in an on-call rotation helping triage on-call tickets, prioritize and unblock team members, and guide sprint planning to drive effective execution. • Debug and troubleshoot complex production issues across multiple systems, leveraging strong analytical skills and attention to detail.