ABOUT OPORTUN Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. WORKING AT OPORTUN Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups. POSITION OVERVIEW We are looking for a motivated, customer-focused, and tech-passionate IT Support Specialist I to join Oportun’s End User Services (EUS) team. This entry-level role provides first-line technical support to Oportun employees, resolving hardware, software, and connectivity issues while delivering exceptional customer service. As part of a fast-paced FinTech environment, this position will gain hands-on experience with modern cloud tools, endpoint management systems, and collaboration platforms. The ideal candidate will have a strong desire to learn, grow their technical skills, and contribute to Oportun’s mission by ensuring employees have the tools and technology needed to perform at their best. This role requires an eagerness to troubleshoot, communicate effectively, and uphold Oportun’s core values of Care, Collaboration, and Communication in every interaction. RESPONSIBILITIES - Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels (chat, ticketing, and walk-up support). - Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary. - Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees. - Utilize remote support tools (e.g., Kaseya) to assist end-users and perform basic troubleshooting remotely. - Support onboarding and offboarding activities including account setup, device provisioning, and access management using Okta and Microsoft 365. - Maintain accurate IT asset inventory, perform audits, and ensure hardware tracking and compliance. - Learn and support mobile device management (MDM) tools such as Intune, Tanium, and Jamf for basic system configuration and updates. - Document procedures, update technical knowledge bases, and contribute to process improvement initiatives. - Collaborate with IT peers to identify recurring issues and recommend solutions to enhance user experience. - Deliver outstanding customer service and represent IT with professionalism and empathy in all user interactions. REQUIREMENTS Required Qualifications - 0–2 years of experience in IT support, help desk, or technical assistance role. - Foundational understanding of Windows and macOS operating systems, user account management, and software installation. - Basic knowledge of network fundamentals (e.g., Wi-Fi connectivity, IP troubleshooting, VPN). - Strong communication skills and ability to explain technical information to non-technical users. - Familiarity with Microsoft 365 and Okta (or similar cloud identity platforms). - Eagerness to learn new technologies and apply feedback in a dynamic environment. - Demonstrated organizational skills with the ability to manage multiple support requests effectively. - Associate degree in Computer Science, Information Systems, or equivalent hands-on experience. Preferred Qualifications - Experience in a Service Desk or End User Support environment within a corporate or financial services setting. - Exposure to MDM tools (Intune, Jamf, or Tanium). - Knowledge of VPN solutions (ZScaler) and collaboration tools such as Zoom or Slack. - CompTIA A+ or equivalent entry-level IT certification. - Strong desire to pursue growth in IT Support, Systems Administration, or Cloud Technology fields. Career Growth Path This role serves as an entry point in Oportun’s IT Support career progression, with opportunities to advance to IT Support Specialist II and IT Support Specialist III roles as technical expertise, problem-solving capability, and leadership skills expand. The base hourly rate for this full-time position is $31.29 - $46.94. Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits." #LI-REMOTE #LI-RR1 We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate. California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

• IT-vragen beantwoorden en technische storingen tackelen. • Werkplekken inrichten en hardware (laptops, telefoons) vervangen als een pro. • Problemen opsporen én oplossen in en rond het kantoor. • Klantgerichte support leveren, waar en wanneer dat nodig is.

• Review customer drawings, specifications, and requirements to recommend materials, processes, and product options • Generate accurate pricing and quotes using internal systems • Identify manufacturability concerns and suggest alternatives that improve cost, lead time, or production outcomes • Maintain proactive and clear communication with customers via phone, email, and chat, providing updates, resolving issues, and setting clear expectations • Provide real time technical guidance over the phone, including reviewing manufacturability questions and helping customers make informed decisions • Document customer interactions accurately within internal systems to ensure seamless follow through and visibility across teams • Partner closely with on site production teams to ensure customer objectives are understood and executed correctly • Develop strong knowledge of SendCutSend capabilities, materials, and processes • Support internal teams by resolving technical questions or order issues that arise during production

Additional Information About the Role BJC is hiring for a Technology Operations Analyst. This is a remote position, but looking for applicants in the MO or IL area only. This person will be providing tier 1 support to the providers. We are looking for healthcare and IT experience. Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. The Credentialing Verification Organization (CVO) is part of BJC HealthCare's Managed Care department. The CVO provides effective systems interface with all BJC Medical Staff Offices and establishes collaborative working relationships to ensure JCAHO, NCQA, and URAC compliance issues as they relate to physician credentialing. In addition, this team manages and provides oversight for cross credentialing efforts among BJC member organizations. Preferred Qualifications Role Purpose The Technology Operations Analyst is an entry level role in a larger team which is responsible for supporting all infrastructure Configuration Items (CI) on the network. This includes the both proactive and reactive management and maintenance of systems in their assigned technology domain. Ensures systems are operating correctly based on standard protocols. Responsibilities - Responsible for the operational support and maintenance for network systems. Utilizes reports and error logs to identify system anomalies. - Collaborates with other team members to properly implement solutions. Escalates identified network faults to higher-level team members. - Works with higher-level team members to assist in the investigation and resolution of network problems. Minimum Requirements Education - High School Diploma or GED Experience - No Experience Preferred Requirements Education - Bachelor's Degree Experience - <2 years Supervisor Experience - No Experience Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. - Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date - Disability insurance* paid for by BJC - Annual 4% BJC Automatic Retirement Contribution - 401(k) plan with BJC match - Tuition Assistance available on first day - BJC Institute for Learning and Development - Health Care and Dependent Care Flexible Spending Accounts - Paid Time Off benefit combines vacation, sick days, holidays and personal time - Adoption assistance To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer