• Receive Warm hand off of patients from internal and external call transfers • Verify contact info • Schedule first MD visit • Establish plan for vitals • Conduct initial KCCQ survey • Obtain baseline vitals if able - to include weight • Medication reconciliation • Verify Medical history/diagnostics • Arrange for lab draw • Arrange for Diagnostics • Prepare patients for physician visits. • Connect with patients, ensure video and audio work, add interpreters as needed. • Obtain signed consent. • Obtain photos of insurance cards • Utilize translator services to communicate with non-English speaking patients • Chart prep • Initiate visit • Document symptom's • Record patient’s height, weight and vitals based on outside records or patient's self reported information. • Identify and document the patient's preferred pharmacy in their chart under Profile. • Maintain communication with provider, reporting information relevant to visit • Schedule follow up appointments • Appt confirmation calls for next day • Chart checks • Chart Prep for visits for the next day

• Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups • Continuous learning during weekly Clinical Rounds and through other modalities • Ongoing collaboration with both virtual and in-office teammates via daily huddles • Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually

• Practice comprehensive mental health medication management via a 60-minute intake appointment and regular follow-up appointments • Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment • Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications • Experience and commitment to providing safe, evidence-based medication treatment that follows clinical best practice guidelines (e.g., measurement based care, patient-centered care, paying close attention, medication minimizing risks, and maximizing benefits)

• Practice comprehensive mental health medication management via a 60-minute intake appointment and regular follow-up appointments • Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment • Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications • Experience and commitment to providing safe, evidence-based medication treatment that follows clinical best practice guidelines (e.g., measurement based care, patient-centered care, paying close attention, medication minimizing risks, and maximizing benefits)