• Create detailed test plan templates, outlining requirements and documenting results. • Conduct testing across multiple servers, including development, cycle, staging, and live environments. • Communicate errors, compliance updates, and upcoming changes to various departments. • Balance workload across multiple policy administration systems.

• Interact with WM Customers via Multi-Channel Customer Service • Handle 60-80 contacts a day in a fast-paced environment • Use multiple applications, knowledge bases, tools, and calculators • Provide one call resolution for customer issues • Listen for cross sell opportunities • Establish customer accounts • Attempt to retain customers who call to cancel services • Complete cross training with Operations, Sales, and Billing

• Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution. • Follow-up, resolve and document issues in a timely manner. • Route inquiries needing further investigation to the appropriate department. • Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements. • Performs with reliable and consistent behaviors, performance goals and metrics, and attendance.

Role Description We are looking for enthusiastic tech-savvy people, with good computer and soft skills, to provide remote top customer experience! At TP in Greece, we are thrilled to collaborate with one of the hottest software brands when it comes to cloud project management. This is a great opportunity to join our talented remote support team, working from home, with a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Training will take place on-site in Athens, Greece. After training, the team will be working remotely. What you will do - Handle tickets, following support procedures and policies - Communicate with customers via e-mail, following support procedures and policies - Follow specified workflows for incident identification, escalation, resolution and closure - Track and follow cases to ensure they are closed in an efficient and timely manner - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Superior written and verbal communications skills in English - Ability to understand the main ideas of complex text on both concrete and abstract topics - Ability to fluently interact without strain for either party - Experience working with direct consumers, in B2C environment; B2B is a distinct advantage - High attention to details and follow through - An effective team player who is able to also work independently - Proven ability to deal with problems and solve them effectively - Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience Benefits - Competitive monthly salary + 2 extra salaries per year - Refer-A-Friend: Bring your friends and receive great bonuses! - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - Work for a Great Place to Work-Certified Company that fosters diversity Company Description This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.