Foundation AI

• Own end-to-end go-to-market planning for new product features and releases, including positioning, messaging, launch timelines, and cross-functional coordination. • Partner with product management to deeply understand the roadmap and translate technical capabilities into customer-facing value propositions. • Develop launch assets including press releases, one-pagers, landing page copy, email announcements, and social content. • Coordinate launch readiness across sales, customer success, and marketing to ensure consistent, timely delivery. • Build and maintain competitive battlecards, win/loss analysis, and market landscape research focused on the legal technology and plaintiff attorney space. • Monitor competitor messaging, product updates, and market trends; synthesize findings into actionable insights for product and sales teams. • Define and own Foundation AI's positioning and messaging framework, ensuring differentiation is clear and consistently applied across all channels. • Conduct customer and prospect interviews to inform messaging, identify pain points, and surface unmet needs. • Develop and maintain a library of sales collateral, including pitch decks, case studies, objection handling guides, demo scripts, and ROI tools. • Partner with sales and sales operations to identify gaps in the buyer journey and create targeted content to accelerate pipeline progression. • Train sales team members on messaging, product positioning, and competitive differentiation. • Collaborate with the Marketing Project Manager, marketing team and content partners to ensure product messaging is accurately represented across email, social, website, and event channels. • Contribute to integrated marketing campaigns tied to product milestones, industry events, and key sales initiatives.

• Serve as the primary post-launch owner for a portfolio of customers, leading them from implementation handoff through hypercare, adoption, optimization, and ongoing success. • Develop a deep understanding of each customer’s workflow, operating model, document mix, goals, and success criteria. • Translate customer requirements into practical solutions within the Foundation AI platform, including workflow recommendations, configuration updates, and process improvements. • Lead customers through go-live readiness, hypercare, and stabilization with strong project ownership and clear communication. • Diagnose customer issues by gathering evidence, isolating root causes, and driving resolution independently or with the collaboration from appropriate internal teams. • Make and manage configuration changes with precision, judgment, and quality control. • Identify risks early, communicate them clearly, and proactively drive mitigation plans before issues become escalations. • Monitor customer usage, workflow performance, and operational signals to identify adoption gaps, solution opportunities, and areas for improvement. • Partner closely with Implementation, Support, Product, and Engineering to ensure customer needs are addressed with speed and accuracy. • Create and maintain customer-facing and internal documentation, including solution recommendations, workflow notes, success plans, and troubleshooting guidance. • Provide customers with strategic guidance and best practices on how to get the most value from Foundation AI within their existing processes and systems. • Capture recurring pain points, workflow patterns, and product gaps, and translate them into actionable internal feedback. • Support renewals and expansion conversations by ensuring customers are realizing value, but this role is primarily measured on solution quality, customer outcomes, and operational execution.

About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: - Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. - Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. - Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. - Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. - Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. - Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. - Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. - Provide regular updates and reports to internal stakeholders on client health and usage. - Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: - Bachelor's degree in Business Administration, Marketing, Communications, or related field. - 5+ years of experience in customer success or account management in the technology industry, in the legal sector. - 2+ years experience in legal and/or legal software. - Strong understanding of SaaS business models and software development lifecycles. - Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. - Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. - Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. - Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: - Experience working with AI-powered technologies. - Exposure to working on an onshore-offshore set up. - Experience in managing larger projects with multiple stakeholders. - Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: - Analytical nature with the ability to solve complex business issues - High emotional quotient is desired. - A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. - Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. - Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at careers@foundationai.com. Learn more about us at www.foundationai.com

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Foundation AI is seeking an Implementation Manager to join our team. You will be a key member of our Delivery team and will build strong relationships with new customers, manage implementations, and have an in-depth understanding of our customers’ goals, and monitor their experience with and the adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a high growth SaaS company that is poised for continued growth. Job Responsibilities - Engage with existing and prospective customers to define their business requirements and match to FAI’s products and solutions. - Showcase product and solution concepts via presentations, demos, user evangelization, and effective documentation. - Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs. - Facilitate execution of projects through requirements gathering and documentation. - With excellent understanding of FAI’s product features and related technologies, design the solution that best meets the client's requirements. - Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs, etc. - Work with Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off. - Communicate progress and expectations, proactive risk-management, and escalation for awareness and resolution. - Support clients through go-live process and play key role in promoting solution adoption and usage. - Provide regular and adequate end user feedback to the product team. Qualifications - A technical degree (Engineering) or business degree (MBA, BBA) from a reputed institute with a minimum of 3-8 years of experience in SAAS or product consulting industry. - Must be able to manage multiple projects utilizing strong planning and organizational skills. - Outstanding verbal, written, and presentation skills to demonstrate solution concepts. - Strong interpersonal skills with ability to influence and build effective customer relationships. - Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning. - Experience with LegalTech, specifically litigation involving Workers Compensation, Personal Injury, Social Security Disability, Veterans Benefits, and/or Insurance Defense. - Systems implementation skills: requirements/process analysis, focus group sessions, conceptual and detailed design, configuration, testing, training, change management, and support. - Ability to set and manage customer expectations, and work independently on project assignments. It would be nice if you have: - Exposure to working on an Onshore - offshore set up. - Enterprise-level business project experience with strong process analysis, design, delivery, and documentation skills. - Experience with Case Management Systems (CMS) like Litify, Filevine, Smart Advocate, Neos, or Meruscase. - CBAP certification is highly desirable. Personal Attributes we are looking for: - Analytical nature with the ability to solve complex business issues. - High emotional quotient is desired. - A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. - Maturity and level headedness to handle difficult situations and still maintain healthy relationships with customers and partners. - Extremely detail oriented and passionate about customer’s success. Our Commitment At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] Learn more about us at www.foundationai.com

• Manage marketing projects from concept through completion, including timelines, deliverables, and approvals. • Ensure marketing work is completed on time and aligns with brand, business goals, and timelines of events and sales-generating activities. • Manage external agencies and freelancers responsible for content, design, video, and other strategic partnerships. • Coordinate revisions, approvals, and final delivery of materials with internal and external stakeholders. • Support the execution of multi-channel marketing campaigns (email, social, website, events). • Coordinate campaign timing with product launches, events, and sales initiatives. • Ensure messaging consistency across all marketing assets. • Partner with sales to develop and maintain sales collateral, presentations, and support materials. • Update materials to reflect product updates, new messaging, new and existing partnerships, and customer needs.

• Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. • Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. • Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. • Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. • Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. • Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. • Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. • Provide regular updates and reports to internal stakeholders on client health and usage. • Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning.