FlyFlat

• Lead development of features using Django and FastAPI • Architect and implement scalable web applications • Establish technical standards for our Python codebase, including standards for AI-assisted contributions • Optimize our cloud infrastructure (Railway, with selective AWS usage) • Build and maintain the AI tooling, prompts, and skills the engineering team relies on day-to-day, and treat that work as a real engineering deliverable rather than a side project • Help define the company-wide policies, guardrails, and enablement that let teams across Ascend use AI tools effectively without creating IP, security, or data-handling risk • Mentor developers, conduct thorough code reviews, and help raise the bar for how we evaluate AI-assisted work • Collaborate with product managers and designers • Implement testing and evaluation strategies, including for workflows that involve AI in the loop • Evaluate new technologies, AI and otherwise, to enhance our tech stack

• Create and manage invoices using FreshBooks. • Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH. • Track and reconcile client payments across multiple methods. • Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly. • Build polished, client-ready itineraries using Travefy. • Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers). • Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents. • Support execution of daily booking workflows and related tasks • Ensure bookings and related operational actions are completed accurately and on time • Follow internal SOPs and identify opportunities for process improvement.

• We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre. • You will use it every day to create and manage booking records, price fares, issue tickets, process changes, and handle voids and refunds. • Work closely with your Ticketing Team Lead, who assigns your work and is there for escalations. • Build and manage Passenger Name Records (PNRs) in Sabre. • Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) to confirm the correct fare before issuing. • Process ticket exchanges and reissues when a client needs to change their flights. • Handle ticket voids, which are same-day cancellations that must be processed within a strict window, and ticket refunds. • Monitor active holds and alert your Team Lead of anything expiring within 3 hours.

• Issue flight bookings accurately and on time using Sabre. • Build and manage Passenger Name Records (PNRs) in Sabre. • Price itineraries in Sabre using fare pricing tools. • Process ticket exchanges and reissues when a client needs to change their flights. • Handle ticket voids and refunds according to the airline's rules. • Work the queue in Sabre.

• Ticketing in Sabre • Build and manage Passenger Name Records (PNRs) in Sabre. • Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) • Issue electronic tickets (e-tickets) across different Pseudo City Codes (PCCs) • Process ticket exchanges and reissues when a client needs to change their flights • Handle ticket voids, and ticket refunds • Work the queue in Sabre, ensuring no task sits unacknowledged for more than 30 minutes • Monitor active holds, alert your Team Lead of anything expiring within 3 hours • Verify every detail in the PNR before issuing any ticket • Coordinate with the Client Service team when urgent action is needed • Escalate any issue that looks wrong or is unclear to your Team Lead immediately

• Search and Optimization: Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory • Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result • Apply fare rules and availability knowledge to find solutions that are both accurate and creative • Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover • Quote Creation and Client Delivery: Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting • Add clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations they need to know about • Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries • Present options in a way that makes the client's decision easy and confident, not overwhelming • Client Communication: Acknowledge every new client message within 30 seconds so they know it is being handled • Maintain proactive, high-touch communication throughout the search and booking process • Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections • Handle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmth • Data Accuracy and Handovers: Maintain 100% accuracy across all workflow systems and client records: task status, client notes, booking details, and preferences updated in real time • Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps • Document all key client interactions and decisions so the team has full context at every stage • Escalation and Quality: Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone • Flag pricing anomalies, policy concerns, or system issues when you spot them • Participate in quality audits and apply feedback to continuously improve your work

• Execute searches across multiple booking strategies • Identify the best available options for each client • Document complete pricing details • Build polished, well-structured quotes • Acknowledge every new client message within 30 seconds • Maintain proactive, high-touch communication • Maintain 100% accuracy across all workflow systems • Escalate VIP, high-complexity, or time-sensitive requests

• Execute searches across multiple booking strategies • Identify the best available options for each client • Build polished, well-structured quotes • Deliver quotes within SLA targets • Maintain proactive, high-touch communication throughout the search and booking process • Ensure seamless handovers to the Ticketing and Trip Fulfillment teams

• Search across multiple booking strategies: award travel, loyalty program redemptions • Identify the best available options for each client • Build polished, well-structured quotes • Maintain proactive communication throughout the process • Escalate high-complexity requests to Team Lead

• Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory • Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result • Apply fare rules and availability knowledge to find solutions that are both accurate and creative • Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover • Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting • Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries • Maintain proactive, high-touch communication throughout the search and booking process • Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps • Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone