FlyFlat is a 24/7 travel concierge that saves executives time and money when booking premium travel.
Ticketing Team Member
Location
India
Posted
88 days ago
Salary
$700 / month
Seniority
Senior
Job Description
Ticketing Team Member
FlyFlat
• Ticketing in Sabre • Build and manage Passenger Name Records (PNRs) in Sabre. • Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) • Issue electronic tickets (e-tickets) across different Pseudo City Codes (PCCs) • Process ticket exchanges and reissues when a client needs to change their flights • Handle ticket voids, and ticket refunds • Work the queue in Sabre, ensuring no task sits unacknowledged for more than 30 minutes • Monitor active holds, alert your Team Lead of anything expiring within 3 hours • Verify every detail in the PNR before issuing any ticket • Coordinate with the Client Service team when urgent action is needed • Escalate any issue that looks wrong or is unclear to your Team Lead immediately
Job Requirements
- Must Have Sabre GDS proficiency is a firm requirement for this role.
- 3+ years of hands-on Sabre ticketing experience, in a travel agency, airline, tour operator, or travel management company
- A solid understanding of fare rules: you know how to read the conditions attached to a ticket in Sabre and apply them correctly
- Strong attention to passenger data accuracy
- The ability to work at a consistent pace while maintaining accuracy
- A habit of communicating proactively.
Benefits
- Travel perks: Access to Ascend at-cost booking for personal travel
- Clear career path with merit-based progression
- Performance-based salary increases and bonuses tied to KPI achievement
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