FlyFlat is a 24/7 travel concierge that saves executives time and money when booking premium travel.
Ticketing Team Member – Latin America
Location
Mexico
Posted
88 days ago
Salary
$700 / month
Seniority
Senior
Job Description
Ticketing Team Member – Latin America
FlyFlat
• We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre. • You will use it every day to create and manage booking records, price fares, issue tickets, process changes, and handle voids and refunds. • Work closely with your Ticketing Team Lead, who assigns your work and is there for escalations. • Build and manage Passenger Name Records (PNRs) in Sabre. • Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) to confirm the correct fare before issuing. • Process ticket exchanges and reissues when a client needs to change their flights. • Handle ticket voids, which are same-day cancellations that must be processed within a strict window, and ticket refunds. • Monitor active holds and alert your Team Lead of anything expiring within 3 hours.
Job Requirements
- Sabre GDS proficiency is a firm requirement for this role.
- 3+ years of hands-on Sabre ticketing experience, in a travel agency, airline, tour operator, or travel management company where you issued tickets as a core part of your daily work
- A solid understanding of fare rules: you know how to read the conditions attached to a ticket in Sabre and apply them correctly when issuing, changing, or refunding
- Strong attention to passenger data accuracy
- The ability to work at a consistent pace while maintaining accuracy
- A habit of communicating proactively
Benefits
- Travel perks: Access to Ascend at-cost booking for personal travel
- Clear career path with merit-based progression
- Performance-based salary increases and bonuses tied to KPI achievement
- Global collaboration with talented teams
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