FlyFlat is a 24/7 travel concierge that saves executives time and money when booking premium travel.
Client Service Member, Latin America
Location
United States
Posted
88 days ago
Salary
$700 - $1.2K / month
Seniority
Mid Level
Job Description
Client Service Member, Latin America
FlyFlat
• Search and Optimization: Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory • Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result • Apply fare rules and availability knowledge to find solutions that are both accurate and creative • Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover • Quote Creation and Client Delivery: Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting • Add clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations they need to know about • Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries • Present options in a way that makes the client's decision easy and confident, not overwhelming • Client Communication: Acknowledge every new client message within 30 seconds so they know it is being handled • Maintain proactive, high-touch communication throughout the search and booking process • Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections • Handle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmth • Data Accuracy and Handovers: Maintain 100% accuracy across all workflow systems and client records: task status, client notes, booking details, and preferences updated in real time • Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps • Document all key client interactions and decisions so the team has full context at every stage • Escalation and Quality: Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone • Flag pricing anomalies, policy concerns, or system issues when you spot them • Participate in quality audits and apply feedback to continuously improve your work
Job Requirements
- 2+ years in travel operations, luxury hospitality, or high-touch client service where you understand what premium service actually feels like from the client's side
- Hands-on Sabre GDS experience is mandatory for this role. You must already be comfortable using Sabre for flight search and booking. This is not a skill we can train from scratch
- Excellent written communication: your client messages are clear, professional, and feel personal, not like they came from a template
- Strong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requests
- The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs
- A collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility, not an afterthought
Benefits
- Travel perks: Access to Ascend at-cost booking for personal travel
- Clear career path with merit-based progression
- Performance-based salary increases and bonuses tied to KPI achievement
- Global collaboration with talented teams
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