Fenix24

• Lead client-facing technical architecture and design workshops • Implement complex technical security backup platform and application solutions with minimal supervision • Resolve implementation-related technical issues • Work closely with Project Managers on defining task details, timelines, status updates, and working within project scope • Understand project scope definition, validation, and deployment of services • Maintain an exhaustive understanding of the Technical Directives for Conversant Group product and service offerings • Act as a SME for Conversant Group’s managed backup, storage, and application security solutions portfolio • Assess and remediate (harden) backup, storage, and cloud storage technologies • Assist the Managed Protection Team in handling client tickets and promoting problem solving when required • Assist the Assessments Team on client technology shoulder surfing sessions when applicable • Provide mentoring and be a technical escalation for team members • Maintain select vendor technical certifications • Provide client education for deployed solutions • Collaborate with clients, partners, and vendors to aid in the successful deployment of security solutions

• Draft, review, and negotiate sales and purchase agreements, NDAs, partner and reseller agreements, and other contracts. • Create proposed terms for new software, consulting, or security services; must have a familiarity or ability to find and identify best approaches. • Track master set of forms and ensure other teams are using current versions. • Be responsible for corporate records for our various affiliated entities, so that they are well organized, easy to locate, and up to date. • Collaborate with multiple teams to help create and maintain a contract management system including by helping define key information to track for each contract, listing non-standard terms or unique concessions in a concise, clear way, developing systems for notifying team members of actions needed, and organizing documents. • Support GC on a variety of projects as requested. • Additional duties as assigned.

• Serve as the principal technical advisor to large enterprise clients on all matters related to backup, recovery, and data resiliency strategy • Lead executive-level workshops, discovery sessions, and strategic roadmap discussions with client CIOs, CTOs, and senior infrastructure leadership • Clearly articulate the business value and risk implications of backup and recovery strategies to both technical and non-technical stakeholders • Build trusted, long-term relationships with client stakeholders • Design and lead the development of enterprise-grade backup and recovery architectures across on-premises, cloud (AWS, Azure, GCP), and hybrid environments • Define and govern Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), and resiliency tiers in alignment with business criticality and compliance requirements • Perform direct, hands-on configuration, administration, and optimization of enterprise backup platforms (e.g., Cohesity, Rubrik, Commvault, Veeam, Veritas NetBackup, Dell EMC NetWorker/Avamar, IBM Spectrum Protect) • Develop automation scripts and operational tooling (PowerShell, Bash, Python) to improve efficiency, reporting, and reliability of backup operations • Develop comprehensive DR runbooks, playbooks, and tabletop exercise frameworks for critical systems and applications • Serve as a technical mentor and coach to junior, mid-level, and senior backup and infrastructure engineers

• Design, implement and manage customer success workflows to drive efficiency and consistency in service delivery. • Collaborate cross functionally to develop playbooks and standard operating procedures (SOPs) for onboarding, renewals, escalations and risk mitigation. • Develop and maintain customer health scores and retention dashboards using tools like SurveyMonkey and Salesforce. • Provide data driven insights to Customer Success Managers (CSMs) to proactively address churn risks and identify expansion opportunities. • Create, track and report on all Managed Protection services to ensure clients are receiving maximum value. • Own and optimize CS technology stack to enhance customer interactions and reporting. • Work with Business Intelligence teams to integrate data sources and improve automation of key processes. • Partner with our battalions to ensure a seamless customer experience from onboarding to renewal. • Develop and deliver training and best practices for CSMs on tools, workflows and customer engagement strategies. • Support leadership with quarterly business reviews • Additional responsibilities as assigned.

• Perform engineering tasks to maintain operational readiness of endpoint protection solutions • Install, configure, and audit endpoint protection solutions • Handle client incidents and escalations • Review and consult on product, solution, and client change control requests • Understand the client’s end goals and help create a plan to achieve them • Participate in an on-call rotation

• Maintain efficient processes for receiving and validating timekeeping data, pay rate changes, and deductions. • Review timecards and payroll inputs for completeness, accuracy, and compliance with applicable wage and hour regulations. • Process bi-weekly U.S. and applicable international payroll cycles through payroll systems and/or third-party providers. • Ensure employees are paid accurately and on time via direct deposit or applicable methods. • Respond to employee inquiries regarding pay, deductions, taxes, benefit payroll contributions and deductions, and statutory entitlements. • Process wage garnishments, child support orders, and statutory deductions in compliance with jurisdictional requirements. • Prepare and process off-cycle, manual, and special payments (e.g., severance, corrections, bonuses). • Coordinate payroll data for benefit deductions, including but not limited to retirement plans and insurance programs. • Ensure compliance with required global payroll legislation and tax regulations. • Register the company in new states for withholding, unemployment insurance, and workers’ compensation as needed. • Prepare and submit payroll-related filings and reports, including quarterly and annual tax forms. • Prepare, review, and submit bi-weekly 401(k) withholding reports to the Plan Administrator following each payroll cycle; ensure timely and accurate remittance of employee and employer contributions in compliance with plan documents and ERISA requirements. • Reconcile 401(k) contributions between payroll system, general ledger, and plan provider; investigate and resolve variances. • Support annual 401(k) audits and nondiscrimination testing by providing required payroll and contribution data. • Serve as the primary contact for payroll-related audits and inquiries. • Assist with Finance functions and People & Culture projects as required. • Other duties as assigned.

• Develop and maintain strong relationships with key customers at the executive/economic buyer level. • Act urgently on leads from various channel sources to drive more pipeline. • Leverage MEDPICC and Force Management methodology for strong forecast accuracy. • Maintain CRM hygiene on a weekly basis with ability to accurately forecast quarterly business. • Attend quarterly events in territory as needed • Maintain channel partnerships to drive additional opportunities • Build business value into proposals and work with SE team to incorporate technical value • Communicate and execute weekly strategic and tactical sales goals with ISR, Account Manager, and SE team members. • Other duties as required.

• Collaborating with peers and working directly with clients to design, implement, troubleshoot, and optimize VDI and end-user computing environments • Deploy endpoint protection technologies and safeguard client identity systems • Participate in developing and expanding service delivery standards and best practices • Work closely with Engineering, Sales, and Project Management teams to achieve infrastructure and security service goals • Define project scope, validate requirements, manage deployments, and enforce change control procedures to meet budget and timelines • Maintain a comprehensive understanding of company products and services • Serve as a subject matter expert (SME) for assigned technologies • Obtain and maintain relevant vendor certifications and technical proficiency in implemented solutions • Provide knowledge transfer and solution education to clients • Collaborate with clients, partners, and vendors to ensure secure and successful solution deployments