FedEx Logistics

Role Description Comprehensive management of regulatory departments with specific responsibilities for drawback, import, export or any combination thereof. - Responsible for staffing activities, including candidate selection, coaching, counseling, sponsoring & implementing individual development plans. - Responsible for budget management including expense control and revenue generation for assigned cost/revenue center. - Directs activities of regulatory departments, determining best use of resources (personnel, facilities, equipment, cash) based on business requirements. - Protects company cash through management of resolution of discrepancies related to customs, invoice dispute resolution, and recovery of overpayments of duties. - Must operate within service quality indicators, regulatory requirements or both for these activities. - Facilitates process improvement and documentation in compliance with established corporate guidelines and government regulations. - Provides service to internal and external clients for complex and sensitive regulatory and customer service requirements. - Offers recommendations and guidance regarding complex technical applications to daily operations and support groups in import, export, drawback, and transportation. - Models professionalism, accountability, ownership, and execution for internal and external customer guidance. - Handles and resolves complex issues related to entry, liquidated damages, penalties, formal protests, licensing, export examinations, and large scale customer requirements. - Participates in customer and prospect meetings for business expansion, retention, and relationship development. - Engages in government and industry organizations and committees at local and/or regional levels for the development of new processes. - Develops and maintains relationships with government agencies in ports of department coverage, demonstrating commitment to compliance. Qualifications - Bachelor's degree/equivalent experience preferably in business field. - Five (5) years operational experience with imports or with a broker. - Working knowledge of harmonized tariff system, customs regulations, and other government resources and publications. - Excellent written and verbal communications skills, including presentations and public speaking. - Demonstrated leadership or management experience. - High proficiency with Microsoft Office desktop applications. - Custom broker's license strongly preferred. - Certified export specialist credential as issued by ncbfaa strongly preferred. - Working knowledge of cbp/abi, drawback entry or forwarding activities desired. Requirements - Licensed Customs Broker (preferred). Benefits - Health, vision, and dental insurance. - Retirement plans. - Tuition reimbursement. Pay Transparency This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. Pay: $6,511.62 - 10,744.16 USD Monthly Additional Details - Monday-Friday 8:00AM-5:00PM (remote). Company Description FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

Role Description Closely collaborate with customers and relevant products and business functions within the FedEx Logistics Freight Forwarding and Brokerage domains to onboard customers EDI/API integration needs and deliver integration services supporting B2B and B2C interfacing. The role will support the implementation of customers by liaising with relevant departments including: - IT - Ops Excellence - Product Development - Business Implementation - Operations Support - Customer Experience - Commercial Sales This role requires a high level of industry FF experience and systems and process knowledge, as well as hands-on knowledge of EDI/API message sets utilized in FF & brokerage domains. This knowledge is used to effectively bridge the gap between the technology and operational layers of the business and act as a source of information in the technology and development teams while managing clear communications with Sales and Customers. Responsible for successful execution of customer onboarding, growth, and retention per customer SOPs and through delivery of EDI/API integration services across FXL Air and Ocean forwarding and brokerage domains at a global scale. This role is customer-facing, works closely with the Product Manager on customer demands and priorities, and ensures requirements are captured, translated, and developed in partnership with Process/Integration and Solutions teams, handing over to IT for optimal turnaround time. This role is responsible for coordinating all stages from initiation call with customers to IT communications and integration testing including UAT testing with Ops and the final publish. Qualifications - A Bachelor’s or master’s degree in Logistics, Information Technology, or an equivalent education - Three (3) years professional experience in freight forwarding and logistics onboarding EDI/API common message sets with EDIFACT, X12, json, xml, text, etc. - Experience with Integration Services that are commonly used in the freight forwarding space inclusive of brokerage, ideally defining required capabilities and working with IT for delivery - Experience with CargoWise as the core freight and brokerage systems is preferred - Proven ability to complete projects and exceed results - Ability to manage priorities, demands management, escalations, and process optimization and demands of customer solutions delivery - Must be customer-centric and can easily put themselves into customer shoes - Good analytical, communication, and human relations skills Requirements - Business Analysis skills to write clear requirements for integration - Experience in mapping fields from source to target mapping (MUST) - Experience in reading integration specifications for EDI EDIFACT/X12 (MUST) - Experience in API (json/xml) based interfaces and test endpoints using tools like Postman or Swagger - Must have experience working in Agile methodology to create use cases, user stories, and acceptance criteria - Working closely with IT development teams, QA teams, and business stakeholders - Write UAT / end-to-end test scripts and support testing - Ability to work independently with limited oversight Benefits - Health, vision, and dental insurance - Retirement - Tuition reimbursement Pay Transparency This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors. Pay: $7,813.94 - $12,892.99 USD Monthly Additional Details FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Role Description To assist with the CargoWise implementation by providing insight into the current process flow, developing the future state of the division business model and all other business requirements for a full implementation. This includes, but is not limited to, the following areas: - Process design - Reporting - Training/education - Serve on the CargoWise brokerage business implementation project team and assist in the development of process and workflows, reporting, training, etc. - Review and cleanse extracted data for proper import into CargoWise - Provide input and assist with system configurations for users, customer rate schedules, etc. - Assist with outlining internal reporting needs as well as documents required - Responsible for identifying and reporting defects or enhancements required prior to implementation - Look for gains in efficiency while developing the future state process flow - Participate in the implementation process including change management and end user training - Other assigned tasks required for full implementation - Perform other duties as assigned Qualifications - High School Diploma/equivalent - Three (3) years of experience in the field/industry - One (1) year of experience in brokerage operations - Knowledge of customs and other federal agency laws, regulations and procedures governing the customs brokerage industry - Strong organizational, human relations and communication skills - Customs broker's license or CCS is preferred - Company brokerage and transportation systems experience preferred - Knowledge of FedEx customer specifications and able to process in a time sensitive environment - Strong conceptual and critical thinking skills, excellent initiative, and attention to detail - Demonstrated verbal, written, and reading comprehension skills - Ability to work independently on assigned tasks - Proven time management skills by meeting deadlines - Some travel required Preferred Qualifications - Shift: Mon - Fri 8:00 AM - 5:00 PM - Location: This is a remote role Pay Transparency - Pay: - Additional Details: - Preferred CargoWise Company Description FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! - FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. - Know Your Rights - FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) - FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Role Description Provide in-depth, high level training for internal and external customers as needed. - Oversee the handling of government notices by team members for timely and accurate handling. - Review, assist with or assign research projects completed by the department. - Create reports and action plans based on department trend analysis and system data. - Flex system creation, updates, reporting and analysis. - Handle Liquidated Damages on behalf of the company and customers as needed. - Provide impeccable customer service. - Act as subject matter experts to provide guidance, education and answer questions to internal and external customers. - Solicit and maintain all customs compliance documentation with customers. - Must be able to handle confidential or sensitive information and projects. - Work closely with other internal staff, departments, executive level management, customers and government agencies to deliver a high level of service to customers. - Ensure all government and organizational policies are followed. - Participate in customer, departmental and company meetings. - Train team members as needed. - Confirm receipt of government inquiries and ensure matter is resolved timely. - Handle miscellaneous clerical functions for Regulatory department. - Handle complex regulatory functions that include but are not limited to CF28s, CF29s, seizure notices, redelivery notices, FDA registrations, etc. - Review quality referral disputes for accuracy as an impartial mediator. - Monitor and update miscellaneous Regulatory owned reporting. - Brokerage system maintenance resulting from government updates. - Review company procedures for accuracy and ensure compliance. - Create company notices for internal and external customers. - Research discrepancies found as a result of regulatory matters. - Research trends for possible issues identified from QA disputes and suggest internal training needs. - Conduct reviews of customs documents. - Provide internal guidance by vetting research and formatting communications and training material. - Work directly with the Legal department for approval of internal publications. - Provide support to management and operations during CBP/PGA compliance reviews. - Research and collaborate in the drafting of company RIGHT documents. - Performs other duties as assigned. Qualifications - Bachelor's degree or equivalent experience preferably in business field. - Four years Brokerage work experience required, Regulatory experience preferred. - Brokers License required. - QDM Apprentice required. - A thorough knowledge of customs regulations, harmonized tariff schedule, and any other federal agency laws, regulations, procedures governing the customs brokerage industry with preferred emphasis in post-entry processes. - Demonstrated organizational skills to prioritize and manage multiple work assignments in a time-sensitive atmosphere. - Excellent communication skills, verbal and written. - Organizational and problem solving skills. - Detail oriented. - Ability to handle high volume and time sensitive work. - Ability to work independently with minimum supervision. Requirements - Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. - Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. - An employee may be eligible for additional pay, premiums, or bonus potential. Benefits - The Company offers eligible employees health, vision and dental insurance. - Retirement. - Tuition reimbursement. Company Description FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

Role Description - Handles complex regulatory functions. - Work closely with other internal staff, departments, executive level management, customers, and government agencies to deliver a high level of service to customers. - Provide impeccable customer service. - Act as subject matter experts to provide guidance, education, and answer questions to internal and external customers. - Solicit and maintain all customs compliance documentation with customers. - Must be able to handle confidential or sensitive information and projects. - Ensure all government and organizational policies are followed. - Participate in customer, departmental, and company meetings. - Train team members as needed. - Confirm receipt of government inquiries and ensure matters are resolved timely. - Handles miscellaneous clerical functions for the Regulatory department. - Handles complex regulatory functions that include but are not limited to CF28s, CF29s, seizure notices, redelivery notices, FDA registrations, etc. - Review quality referral disputes for accuracy as an impartial mediator. - Monitor and update miscellaneous Regulatory owned reporting. - Brokerage system maintenance resulting from government updates. - Review company procedures for accuracy and ensure compliance. - Performs other duties as assigned. Qualifications - Bachelor's degree or equivalent experience, preferably in a business field. - Three (3) years industry experience required. - Regulatory experience preferred. - CCS and/or Brokers license preferred. - QDM Apprentice required. - A thorough knowledge of customs regulations, harmonized tariff schedule, and any other federal agency laws, regulations, procedures governing the customs brokerage industry with preferred emphasis in post-entry processes. - Demonstrated organizational skills to prioritize and manage multiple work assignments in a time-sensitive atmosphere. - Excellent communication skills, verbal and written. - Organizational and problem-solving skills. - Detail-oriented. - Ability to handle high volume and time-sensitive work. - Ability to work independently with minimum supervision. Requirements - Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. - Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. - An employee may be eligible for additional pay, premiums, or bonus potential. Benefits - Health, vision, and dental insurance. - Retirement. - Tuition reimbursement. Company Description FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

Role Description To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers. - Ensures team members complete necessary specific work-related activities and assignments on time. - Maintains outstanding internal and external customer service while demonstrating sound communication skills. - Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s). - Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities. - Assigns work activities based on team members' skill levels. - Performs a quality audit of completed activities for each team member including the recording and tracking of results. - Reviews errors and completes or arranges the necessary training for each team member based on results of the audit. - Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved. - Maintains and controls the flow of work to and from other departments. - Compiles information and completes a team productivity and quality report. - Works with supervisor and/or manager in anticipating and/or identifying any existing problems with an individual team member's productivity/performance and also with the team as a whole with regard to workflow and productivity output. - Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results. - Performs other duties as assigned. Qualifications - High school diploma/GED. - At least 3 years business experience of which 6 months is in a brokerage industry and/or customs brokerage working environment. - Strong communication, multitasking, and organizational skills. - Ability to maintain strong working relationships with both internal and external customers. - Ability to train and motivate team members in order to ensure a high optimum flow of work productivity. Requirements - Shift: Mon - Fri 7:00 AM - 3:30 PM EST - Location: This is a remote role. Benefits - Pay Transparency: - Pay: Company Description FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! - FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. - FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). - FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Role Description To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers. - Ensures team members complete necessary specific work-related activities and assignments on time. - Maintains outstanding internal and external customer service while demonstrating sound communication skills. - Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s). - Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities. - Assigns work activities based on team members' skill levels. - Performs a quality audit of completed activities for each team member including the recording and tracking of results. - Reviews errors and completes or arranges the necessary training for each team member based on results of the audit. - Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved. - Maintains and controls the flow of work to and from other departments. - Compiles information and completes a team productivity and quality report. - Works with supervisor and/or manager in anticipating and/or identifying any existing problems with an individual team member's productivity/performance and also with the team as a whole with regard to workflow and productivity output. - Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results. - Performs other duties as assigned. Qualifications - High school diploma/GED. - At least 3 years business experience of which 6 months is in a brokerage industry and/or customs brokerage working environment. - Strong communication, multitasking, and organizational skills. - Ability to maintain strong working relationships with both internal and external customers. - Ability to train and motivate team members in order to ensure a high optimum flow of work productivity. Requirements - Shift: Mon - Fri 7:00 AM - 3:30 PM EST - Location: This is a remote role. Benefits - Pay Transparency: - Pay: Company Description FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! - FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. - FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). - FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Role Description - Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers. - Provide impeccable customer service. - May process commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages and penalties through classification and the applications of proper duty preference. - Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs. - Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies). - Maintain and keep current all shipment documentation in compliance with all record keeping requirements. - Adhere to all international importing and exporting regulations. - Work closely with other internal staff, departments, other FedEx opcos, customers and government agencies to deliver high level of service to customers. - Process agency brokerage shipments. - May handle remote filings. - Performs entry reconciliations as needed. - Ensure all government and organizational policies are followed. - Follow up on Customs matters and resolve problems. - Performs entry reviews as needed. - Performs other duties as assigned. Paid Training Provided. Qualifications - HS Diploma or GED required. - Minimum of 12 months of industry experience preferred. - Minimum of 6 months work experience required. - Data entry/keyboard experience required. - Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows. - Excellent communication skills, verbal and written. - Organizational Skills. - Inter-personal skills. - Problem solving Skills. - Handle high volume of work. - Handle time sensitive work. - Ability to work independently with minimum supervision. - Ability to use multiple systems and reference material. - Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments. - Knowledge of customs regs, harmonized tariff schedules preferred. Requirements - Must be within Memphis, Miami, or Indianapolis. Benefits - Health, vision, and dental insurance. - Retirement. - Tuition reimbursement. Pay Transparency This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. Pay 13.60 - 21.57 USD Hourly Additional Details Remote Monday-Friday 8AM - 4:30 PM EST.

Role Description This position works closely with and engages business and technical stakeholders of the FedEx Logistics Value Stream. The Value Stream Business Architect will: - Understand the interrelationship among the defined FedEx Logistic Value Streams and their influence on the overall FedEx Logistics strategic business vision. - Articulate and communicate the connection between identified business needs and developed capabilities of the Value Stream roadmaps. - Understand the impact and influence of broader industry and technology trends on the FedEx strategic business vision. - Combine working knowledge of functional specific business strategy and technical solution impact knowledge to deconstruct complex concepts into smaller, simplified components. - Demonstrate relevant strategic and technical experience to perform the business architecture of an established Value Stream. Key responsibilities include: - Engaging with Portfolio business architects, business and IT Value Stream owners, IT partners, and other stakeholders to understand and document company strategy for a Value Stream. - Targeting capabilities, conducting a current state assessment for contextual rationale and level of change effort, and making recommendations on transition plans with sequencing. - Collaborating with Portfolio Business Architects and Services IT Architects to apply architectural principles to break down company Portfolio epics into actionable capability groupings for the Value Stream teams. - Leading collaboration efforts with the Business and IT architecture community to translate Value Stream goals and needs into actionable roadmaps. - Supporting the SAFe Portfolio Kanban process by breaking down portfolio epics into smaller, Portfolio backlog bundles of work that can be consumed by SAFe Value Streams. - Working with the Portfolio Business Architects to synchronize value stream execution with the strategic roadmap. - Contributing to the continued growth in understanding and knowledge of Business Architecture practices, processes, and tools throughout FedEx. - Performing other duties as assigned. Qualifications - Bachelor’s degree/equivalent in Engineering, Math, IT systems, or a related discipline that analyzes complex themes and translates them into smaller, simplified components. - Three (3) years of experience in creating business capability roadmaps and deconstructing complex concepts. - Five (5) years preferred experience in a role with demonstrated strategic and technical impact in large organizational-wide projects. - In-depth knowledge of company operations and the broader FedEx enterprise. - Certification in Business Architecture preferred. - Must have Cargo Wise, Brokerage, and Freight Forwarding experience. Requirements - Experience in creating business capability roadmaps. - Technical experience to perform the business architecture of an established Value Stream. - Demonstrated strategic and technical impact in large organizational-wide projects. Benefits - Health, vision, and dental insurance. - Retirement plans. - Tuition reimbursement. Pay Transparency This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors. Pay: 9,561.27 - 18,141.91 USD Monthly Additional Details - Remote 9AM - 5PM Monday-Friday. Company Description FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing: - Comprehensive international ocean and air freight forwarding. - Surface transportation and distribution. - Customs brokerage. - Trade and customs advisory services. - Advanced e-commerce and trade facilitation solutions. FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.