Job Closed
This listing is no longer active.
The world's largest fan platform and the #1 source for in-depth information on pop culture, entertainment & gaming.
Community Research Specialist
Location
Poland
Posted
110 days ago
Salary
$91K - $121K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Community Research Specialist
Fandom
About Us Fandom is home to the world’s largest collection of fan communities, where millions of users come together to celebrate their favorite entertainment and gaming franchises. Our platform is built on collaboration, passion, and deep fan engagement, empowering users to contribute, connect, and shape the stories they love. Fandom’s Community team plays a crucial role in shaping the fan experience across our vast network of wikis and entertainment hubs. As the home for millions of passionate users, we are focused on fostering deeper engagement, broadening our reach, and creating dynamic, interactive spaces that cater to evolving fan behaviors. Our goal is to ensure that communities not only remain a trusted source of knowledge but also provide meaningful and rewarding experiences for contributors and fans alike. About this Role We are seeking a Community Research Specialist to join our team. This role is dedicated to bridging the gap between community sentiment and product development. You will be the primary person responsible for formalizing how we analyze user feedback, investigate community needs, and translate those insights into actionable recommendations for our teams. This role informs decision-making through structured community research and insights, but does not directly own product prioritization, roadmap decisions, or frontline community support operations. Your work will directly support our 2026 North Star goals, specifically in creating a formal feedback framework and identifying growth opportunities across our 250,000+ wikis. You’ll partner directly with Product, Community Operations, Data Science and Analytics to shape the community strategy through robust, repeatable research. You should have a "data-first" mindset, a passion for fan culture, and the ability to turn qualitative conversations into quantitative trends. You Will… Research & User Insights - Conduct qualitative and quantitative research to identify user behaviors, motivations, and unmet needs. - Organize and facilitate community discussions, focus groups, and roundtables to gather deep feedback on specific product themes or platform updates. - Design, deploy, and analyze targeted user surveys to validate hypotheses and measure sentiment on specific initiatives. - Analyze recurring themes in community discussions to categorize "voice of the customer" trends. - Map end-to-end user journeys to identify friction points and opportunities for better platform engagement and support. Data Analysis & Support Optimization - Manage the Community Zendesk feedback queue, ensuring that user ideas, concerns, and feedback are acknowledged, categorized and synthesized. - Help segment our user base (from core contributors to casual visitors) to provide tailored insights for different platform experiences. - Collaborate with the Community Managers and others to identify "high-potential" communities for growth and retention. Product Collaboration & Tooling - Act as the bridge for insight visibility; ensure feedback and feature requests are clearly captured and communicated through Zendesk and JIRA. - Work closely with Product and Community teams to provide data-backed solutions for detected community pain points. - Contribute to the creation of a unified community database that tracks previous decisions, tools, power users, and user feedback. - Suggest and help implement AI-powered or automated tools to streamline community reporting and sentiment tracking. What Success Looks Like - Actionable Data: Product and Community teams receive regular, clear reports that influence the roadmap and strategy. - Streamlined Feedback Loop: A functional workflow between community and our internal tools that ensures community ideas are prioritized and tracked within the product development cycle. - Formalized Frameworks: Successful establishment of a feedback framework that delivers consistent data for innovation. - Deep Empathy: Internal stakeholders have a clearer, segmented understanding of our "silent 90+%" and core contributor needs. You Have... - 3+ years of experience understanding fan bases and online communities, with a proven ability to build research around user-generated content to inform community strategy and operations. - Proven ability to design and analyze surveys and lead qualitative research discussions or focus groups with community members and power users. - Strong understanding of online community dynamics, social platforms, and the nuances of fandom culture. - Excellent written communication skills, with the ability to "tell a story" through data for non-technical audiences. - Hands-on experience managing feedback loops, prioritizing requests, and coordinating with teams to influence direction. - Ability to work independently, managing multiple research threads with high flexibility. - Experience with data visualization and analytical tools. - Experience with SQL or basic data querying. - Genuine passion for Fandom, gaming, or pop culture. Bonus Points… - Familiarity with MediaWiki or large-scale wiki ecosystems. - Experience using AI tools for sentiment analysis or data categorization. Benefits & Perks - PLN 91K - 121K yearly Salary Range - MacBook Pro and all the gear you need for work - Free access to a multitude of popular online courses and books sponsored by our company - Company stock options - Company swag packages - Cafeteria Benefit Program (including private medical care, gym membership, shopping/wellness bonus, etc.) - VTO (Voluntary Time Off) - a day off every quarter for volunteering non-profit - Frequent team bonding events - Flexible work hours & time-off - Employee Interest and Hobby Groups supported by our company - Open, energetic and fan-focused, international work environment About Fandom Fandom is the world’s largest fan platform where fans immerse themselves in imagined worlds across entertainment and gaming. Reaching more than 350 million unique visitors per month and hosting more than 250,000 wikis, Fandom is the #1 source for in-depth information on pop culture, gaming, TV and film, where fans learn about and celebrate their favorite fandoms. Fandom’s Gaming division manages the online video game retailer Fanatical. Fandom Productions, the content arm of Fandom, enhances the fan experience through curated editorial coverage and branded content from trusted and established publishing brands Gamespot, TV Guide and Metacritic, along with its Emmy-nominated Honest Trailers and the weekly video news program The Loop. For more information follow @getfandom or visit: www.fandom.com. Fandom is an equal opportunity employer. Fandom values diversity, and all employment decisions are made on the basis of job requirements and individual qualifications. #LI-AM1
Related Guides
Related Categories
Related Job Pages
More Community Manager Jobs
Community-Based Protection Assistant
UNHCR, the UN Refugee AgencyAll UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. Staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Deadline for Applications March 31, 2026 Hardship Level (not applicable for home-based) H (no hardship) Family Type (not applicable for home-based) Family Staff Member / Affiliate Type National Refugee UN Volunteer Target Start Date 2026-04-20 Terms of Reference Within the delegated authority and under the supervision of Community-Based Protection Officer, the UNV Community-Based Protection Assistant support the CBP team to foster impactful community-based protection (CBP) programming across diverse operational contexts. This includes facilitating knowledge sharing, supporting learning opportunities, contributing to research and analysis, and providing administrative support to ensure effective collaboration across HQ, regional bureau, and country operations. The incumbent is expected to take initiative, propose creative solutions, and contribute to the overall objectives of the CBP Unit. Key responsibilities include: • Promoting relevant content, good practices, and new resources on CBP and related areas (e.g., community engagement, Age Gender & Diversity, Gender Equality, and Accountability Affected People) to facilitate knowledge sharing and interaction between relevant colleagues globally. • Support the design and delivery of learning opportunities (e.g., webinars, trainings, workshops) to strengthen impactful CBP field practice and cross-fertilization. • Contribute to research, analysis, and reporting to inform CBP priorities and activities. • Monitor and report on trends, questions, and emerging needs raised by colleagues through different platforms and channels and provide inputs for CBP tools and guidance. • Maintain and regularly update online resources and spaces (SharePoint, webpages, filing systems), ensuring they remain accessible and user-friendly. • Provide organizational and administrative support to meetings, workshops, and unit initiatives as needed. • Any other related tasks as may be required or assigned by the supervisor. Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities. • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote and utilize the UNV Online Volunteering service providing themselves and their organizations with flexible, free of charge, Online Volunteer capacity to support their efforts. Information and promotional material can be found in the onsite kit. Results/expected outputs: As an active UNHCR team member, efficient, timely, responsive, client-friendly and high-quality support rendered to DIPS CBP Unit and its beneficiaries in the accomplishment of her/his functions, including: o Relevant and timely content, resources, and good practices on Community-Based Protection (CBP) and related areas (e.g. community engagement, Age, Gender and Diversity, Gender Equality, and Accountability to Affected People) are identified and actively promoted to support learning and peer exchange across UNHCR operations, drawing on the incumbent’s unique lived experience and community insights. o Contributions are made to the design, coordination, and delivery of learning activities (e.g. webinars, workshops, trainings), resulting in strengthened CBP knowledge and capacities among field colleagues. o Effective administrative and logistical support is provided for meetings, events, and initiatives of the CBP Unit, contributing to smooth coordination and implementation, informed by the incumbent’s familiarity with displacement contexts, contributing to smooth coordination and inclusive implementation. o The incumbent actively contributes to a positive and inclusive team environment, demonstrates initiative, and proposes creative and practical ideas—grounded in refugee realities—to strengthen CBP efforts globally. Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in, capacities developed, and ways in which the refugee perspective enriched global CBP efforts. Qualifications/requirements: This assignment is open only for the application of refugees; who are recognized as Refugees by the competent authorities responsible for granting of Refugee status in the Country of residence/refuge, or person has been recognized as a Refugee in accordance with UNHCR mandate and has right to reside and work legally in the country of refuge. Official document as a proof of refugee status is mandatory to submit. The applicant with abovementioned refugee status should submit the official document as a proof of refugee status before and/or during the interview. The applications without the respective document will not be considered for this assignment. Duty Station and Entitlements: The selected candidate's contracting duty station & entitlements will be where the candidate is recognized with a refugee status in the country of current residency. There will be no relocation to Geneva. This Refugee UNV assignment is under teleworking arrangement and a full-time role with working hours starting from 09.00 am to 17:00 CET from Monday to Friday (40 hours per week). As this is a Refugee UN Volunteer assignment under the teleworking arrangement of UNHCR, the UN Volunteer will be responsible for arranging their housing and other living essentials. The RUNV will be selected from any location in the world, except from Headquarter (H) duty stations and locations where there are no United Nations developmental or humanitarian activities or locations which are in countries which are members of the European Union. (H duty stations include the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Japan, Latvia, Lithuania, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom of Great Britain and Northern Ireland and the United States of America) a) Education, qualifications, skills, experience, areas of expertise Required • Completed secondary education is a must. University degree in International Development, Cultural Studies, Human Rights, International Social Work, Social Science, Political Science, Anthropology, International Law, or other related disciplines is an asset. • Minimum 3 years of relevant professional experience, including in the areas of community-based protection, community services, social work, and human rights • Fluency in English, with strong oral and written competency; • Ability to develop guidance that is clear and practical; • Attention to detail; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of actors; • Familiarity with online tools and approaches of communications; • Solid overall computer literacy, including proficiency in various MS Office applications (SharePoint, Excel, Word, etc.) and email/internet; and office technology equipment; • Ability to work and adapt professionally and effectively in a challenging environment; and ability to work effectively in a multicultural team of international and national personnel; • Self-motivated, ability to work independently with minimum supervision; and ability to work with tight deadlines; and • Lived experience of forced displacement is required for this position. Desirable • University degree in a relevant area, (e.g., social work, law, anthropology, development studies or another relevant field) is an added value; • Experience developing guidance and/or training materials and resources; and • Familiarity with developing web content, and management of websites (experience with Microsoft SharePoint is an asset). b) Competencies and values: • Professionalism: demonstrated understanding of operations relevant to UNHCR; technical capabilities or knowledge relevant or transferrable to UNHCR procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; • Integrity: demonstrate the values and ethical standards of the UN and UNHCR in daily activities and behaviors while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behavior; does not abuse power or authority; • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age;commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues; • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities; • Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups; • Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNHCR’s mission and vision, as well as to the UN Core Values. c) Language skills Fluency in spoken and written English is required; Working knowledge of French, Spanish and/or Arabic is an advantage. Living Conditions: As this is a Refugee UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. Standard Job Description Required Languages , , Desired Languages , , Additional Qualifications Skills Education Certifications Work Experience Other information This position doesn't require a functional clearance Remote Yes
Case Manager
PeoplePortalCentacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, Longreach and Normanton.
Role Description This position provides an assertive outreach model to individuals and families who are homeless or at risk of becoming homeless. Provision of information, referral, advocacy support and linking participants to services to enhance their quality of life and status in the community through ensuring access to secure housing options. - Case management support appropriate to the program target group and develop early intervention strategies to engage participants to achieve both program and individual goals. - Undertake intake, triage and initial assessment to determine level of risk, urgency and program eligibility, prioritising high-risk or crisis presentations in accordance with service guidelines. - Ensure electronic data systems are utilised to record and maintain participants’ personal information in accordance with service agreement/s, legislation and program policies and procedures. - Contribute to the development and maintenance of relevant community partnerships via networking, actively promoting other stakeholders through referrals and promotion of Centacare NQ’s programs. - Attend and participate in meetings, professional supervision and professional development. - Undertake outreach and community engagement activities as required. - Program development and implementation including contribute to planning and provision of community education and support. - Comply with legislation (including Workplace Health and Safety, Privacy and Equal Employment Opportunity), service agreements and Quality Management System requirements. Qualifications - Degree level qualification in Social Work, Human Services or Behavioural Sciences OR Certificate level 4 or higher qualification in the community sector plus at least two years’ experience working within a case management framework in a relevant field, including experience in culturally appropriate community work, assessment and referral. - Excellent written and verbal communication skills as well as strong analytical skills. - A current Driver's Licence. - Currently hold, and/or eligibility to obtain and maintain, both a Disability Worker Screening and a Working with Children Blue Card. Requirements - Experience in group facilitation. - Experience working as part of a large and multi-disciplinary team. - Willingness and ability to work outside normal office hours as determined by Manager or Coordinator of Homelessness Services, in accordance with the SCHADS Award. - Relevant experience in the Social or Community Service sectors or within a Not-For-Profit or Faith Based organisation. - Part-time arrangements will be considered for the right candidate. Benefits - SCHADS L4 Salary $88,099.44 - $94,791.84 (dependant on experience and skills) plus $2500 pa above award allowance. - Salary packaging benefits up to $15,900 plus $2,650 entertainment allowance with Eziway Salary Packaging. - 5 Weeks Annual Leave pa + 17.5% leave loading - that is one week extra. - 1 day Birthday Leave. - Sign on bonus of $200. - Investment in professional development and training including practice supervision. - Extra Loyalty Leave - 1 additional week of paid leave at both 5 and 6 years of continuous service. - Bonus Leave when you reach the top pay point within your level. - Wellbeing support including Medibank discounts and access to a new Wellbeing app called Sonder. - CCNQ pay for your Queensland Blue Card and NDIS Worker Screening Card. Company Description Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, Longreach and Normanton.
Join our Talent Community!
C5MI InsightC5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission-critical challenges for organizations that cannot afford failure. Our culture rewards initiative, accountability, and continuous growth.
C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure. We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter. Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up. The right role doesn’t always come along at the right time — but that doesn’t mean we shouldn’t stay connected. If you’re interested in future opportunities with us, join our Talent Community and we’ll keep you in mind as roles open that match your background and interests. Here’s what you can expect: - Early visibility into new opportunities - Thoughtful outreach from our recruiting team (no spam, we promise) - A chance to be considered for roles that may not even be posted yet We’re always building relationships with great talent — and we’d love to stay connected with you. Benefits: C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits Our employees are key to our success, so we strive to be more than just a team; we’re a community built upon a set of Core Values that guide our every action: - Challenge – We believe in challenging the present – it’s the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it’s said). Incremental won’t win. - Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn’t all about work. Live your happiness. Be healthy. - All In – You can’t fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team’s true potential. - Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS. - GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win! - Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development. How to Apply: To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply. If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email here or speak with your recruiter. C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Manage onsite operations of utility-scale solar PV plants, ensuring safety and compliance. Lead a team of technicians, coordinate maintenance, and perform site visits for inspections and troubleshooting to maintain peak productivity.

