Endear

Our Story Endear is the CRM built for retail teams. We help brands like Reformation, Fabletics, and Gorjana turn customer relationships into revenue through AI-powered tools that surface the right outreach, to the right customer, at the right time. Retail is 6x larger than eCommerce, but most software treats the in-store experience as an afterthought. We don't. Our platform gives sales associates the context and intelligence they need to build real relationships at scale. Enterprise brands are actively moving to Endear from legacy platforms because we ship AI features faster and our data layer is purpose-built for retail. What you build ships to hundreds of brands and is used by tens of thousands of associates daily. Position Overview We're looking for a Forward Deployed Engineer to sit at the intersection of our engineering and sales teams. This is a technical, customer-facing role where you'll own the full integration lifecycle, from pre-sales demos to live technical onboarding post-sales, while working closely with the engineering, Sales, AEs, CX, and product teams. What You’ll Do - Partner with AEs on discovery calls and technical demos, translating customer needs into viable integration scopes - Own customer onboarding end-to-end: scoping, building, and launching integrations across CSV/SFTP/Cloud pipelines, webhooks, and third-party platforms (Yotpo, Shopify, etc.) - Write and maintain technical documentation for integrations, both internal and customer-facing - Serve as the technical bridge between sales and engineering — triaging issues, surfacing product feedback, and flagging edge cases upstream - Handle inbound technical questions from prospects and existing customers during the sales cycle - Collaborate with AEs and CX to ensure smooth handoffs post-launch - Bring and discuss feature requests with our Product and Engineering teams What You’ll Accomplish In your first 6 months, you’ll… - Become an expert on Endear's platform capabilities and integration points - Successfully deliver 5+ customer-specific solutions that measurably improve key metrics - Establish strong relationships with customer stakeholders across multiple enterprise brands In your first year, you’ll… - Be seen as a trusted partner to our top customers, with demonstrated impact on revenue expansion metrics - Measurably improve our ability to rapidly deploy and configure Endear for new customers - Contribute reusable components, tools, and best practices that increase the leverage of the entire Customer Engineering function You’ll Thrive in This Role If… You Have Experience With - A forward deployed engineer, sales engineering, or solutions engineering role, ideally in an early stage tech startup - Explaining technical concepts clearly to non-technical stakeholders and get on calls with customers without hand-holding - You'll represent the customer's needs clearly and professionally — while knowing how to scope requests so they don't become unbounded engineering problems - Being self-directed and comfortable operating in a fast-moving startup environment and capable of building 1→N - Our tech stack: - Reading and vibe-coding: Python, Node.js, SQL highly preferred. - Pipedream, n8n, or similar workflow automation tools - Claude Code, Cursor, or other AI-based development tools - Data pipelines, file-based imports (CSV), and webhook-based integrations - You don't need to be an expert but you should be able to build and debug integrations independently. Align With What We Value At Endear, we live by five core principles. Here’s how they translate into what we’re looking for in this role: - Customer First: Obsesses over customers' success with Endear. Always puts the customer's needs at the forefront of any solution. - Take Ownership: Drives projects end-to-end with minimal oversight. Proactive and self-directed. - Enable Autonomy: Builds solutions and processes that make our team and our customers more self-sufficient. - Under Promise, Over Deliver: Sets realistic expectations, communicates clearly about scope, and consistently delivers more than expected. - Innovate & Deliver Value Quickly: Bias toward action. Focus on pragmatic solutions that drive immediate customer value. Balances speed with quality to deliver meaningful business value. Nice to have - Retail, E-Commerce, or CRM experience is a strong plus - Familiarity with GraphQL APIs - Experience filling out RFPs and Security Questionnaires - Background in or passion for retail / luxury fashion About the Team You’ll partner most closely with: - CTO (JP Grace): Technical leadership, architecture, and strategic priorities. - Engineering Manager (Ini Becker): Team manager responsible for engineering delivery, team health, and development practices. - Sales: Identifying how technical solutions can help expand revenue at key accounts. - Customer Success: Partnering for smooth implementation handoff - Product: Translating customer needs into roadmap initiatives. We’re a small, fast-moving team. Everyone has high ownership, and your work will directly shape how Endear scales. Our Hiring Process - 20–30 minute screen with a recruiter - Behavioral interview with the CTO - Technical panel interview - Final conversation with the Executive Team - Offer 🎉 Compensation & Benefits - Base Salary: $95-135k, commensurate with experience - Fully remote team - Comprehensive healthcare (medical, dental, vision) - Co-working or home office stipend - Flexible PTO and unlimited vacation - Opportunity to shape foundational product work in a transformative industry Apply Even If You Don’t Check Every Box If this role excites you but you’re unsure if you meet every requirement, reach out anyway. We care about skills, motivation, and how you think more than perfect resumes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Endear is hiring a VP of Marketing to own and lead the entire marketing function. This role sits on the leadership team and is responsible for setting strategy, building systems, and scaling a high-performing marketing organization that supports long-term growth. - Lead and mentor a growing team that includes Product Marketing and Demand Generation. - Clear ownership across positioning, messaging, pipeline generation, and go-to-market execution. - Partner closely with Sales, Product, and Customer Success to ensure marketing aligns with revenue goals, product expansion, and core ICP. - Focus on selling more value to the same ICP through clear positioning, strong messaging, and effective demand systems. What You’ll Accomplish: - In your first 6 months, you’ll: - Take ownership of Endear’s full marketing strategy and operating model. - Assess and refine existing demand generation and product marketing efforts. - Establish clear KPIs across pipeline, attribution, conversion, and performance. - Build strong operating rhythms with Sales and Product to align messaging and pipeline expectations. - Coach and support existing team members, helping them level up in their functional areas. - Create clarity around priorities, roles, and execution across the marketing org. - In your first year, you will: - Lead a multi-layer marketing team, including Directors and their teams. - Own marketing’s contribution to pipeline and revenue with predictable outcomes. - Guide positioning and messaging for new products sold into the same ICP. - Build scalable systems for planning, reporting, and forecasting. - Manage and optimize a meaningful marketing budget with clear ROI discipline. - Help position Endear as a category leader in modern retail clienteling. Qualifications - 10 plus years of B2B SaaS marketing experience, including senior leadership roles. - Led teams of at least five people and scaled marketing organizations. - Deep experience in either Product Marketing or Demand Generation, with strong fluency in both. - Highly metrics-driven and comfortable owning attribution, forecasting, and performance reporting. - Managed marketing budgets in the range of $500K to $750K or more. - Experience working in early-stage or growth-stage SaaS environments similar to Endear. - Confident partnering with Sales leadership as a peer, owning the marketing funnel end to end. - Excel at mentoring and developing talent rather than executing every function yourself. - Energized by building clarity, systems, and momentum in growing organizations. Requirements - Align with Endear's core principles: - Customer First thinking in every decision. - Ownership and accountability at every level. - Enabling autonomy through clarity and trust. - Under promising and over delivering. - Innovating quickly while delivering real value. Benefits - Compensation: $250-275k OTE (base + bonus). - Equity Eligible. - Fully remote team. - Comprehensive healthcare (medical, dental, vision). - Co-working or home office stipend. - Flexible PTO and unlimited vacation. - Opportunity to shape foundational product work in a transformative industry. Company Description At Endear, we’re building the first modern CRM for retail teams, starting with the frontline. Our software empowers sales associates to have more personal, effective conversations with customers through AI-powered tools that drive measurable revenue. We’re helping brands like Reformation, Gorjana, Glossier, Frame, and Mizzen+Main turn real customer relationships into growth powered by intuitive software and thoughtful design.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Endear is hiring a Head of Product to lead vision, strategy, and execution across our product organization during a pivotal phase of growth. This role owns the product function end-to-end, from discovery and roadmap strategy to delivery and measurable business impact. - Translate company goals into clear product outcomes. - Build momentum around a compelling product vision. - Ensure we ship high-quality, high-impact features that drive adoption and revenue. - Mentor and develop our Product team. - Partner closely with Design and Engineering. - Shape how we incorporate AI and customer feedback into our evolving roadmap. What You’ll Accomplish In your first 6 months, you’ll… - Establish clear product goals aligned with company objectives. - Develop and align the team around a cohesive product vision. - Assess how the team is currently working and identify opportunities to improve efficiency. - Improve product processes to increase clarity, speed, and accountability. - Create a consistent framework for incorporating customer feedback into roadmap decisions. - Assist in evolving our product, design & engineering processes for an AI-native world. In your first year, you’ll… - Deliver roadmap initiatives that measurably improve adoption and revenue. - Build and mentor a high-performing product team grounded in ownership and psychological safety. - Establish scalable planning and execution systems that support continued growth. - Shape a clear and differentiated AI product strategy. Qualifications - Using AI tools to build, plan & execute on product initiatives. - Leading product strategy and roadmap development for B2B SaaS platforms. - Translating company goals into clear product priorities, metrics, and outcomes. - Partnering closely with design and engineering to ship meaningful product improvements. - Building and improving product development processes in fast-moving teams. - Driving product decisions through customer research, usage data, and market insight. - Incorporating emerging technologies, including AI, into product thinking and roadmap planning. - Operating in early-stage or growth-stage startups where priorities evolve quickly. - Developing and mentoring Product Managers while maintaining strong product execution. Values At Endear, we live by five core principles. Here’s how they translate into what we’re looking for in this role: - Customer First: Prioritize real customer problems over internal assumptions. - Take Ownership: Own outcomes, not just outputs. - Enable Autonomy: Build clear product strategy, priorities, and processes. - Under Promise, Over Deliver: Set realistic expectations for product initiatives. - Innovate & Deliver Value Quickly: Balance thoughtful strategy with a bias toward action. About the Team You’ll partner most closely with: - Head of Product Design: strategy, feedback, and design system development. - Product Team: roadmap alignment, priorities, and merchant needs. - Engineering Team: feasibility, implementation, and iteration. - Executive Team: align product strategy with company goals. Our Hiring Process - 20–30 minute screen with a recruiter. - Behavioral interview with the hiring manager. - Panel interview with key team members. - Final conversation with Co-Founder & CTO. - Offer 🎉 Compensation & Benefits - Base Salary: $175-205k. - Equity Eligible. - Fully remote team. - Comprehensive healthcare (medical, dental, vision). - Co-working or home office stipend. - Flexible PTO and unlimited vacation. - Opportunity to shape foundational product work in a transformative industry. Apply Even If You Don’t Check Every Box If this role excites you but you’re unsure if you meet every requirement, reach out anyway. We care about skills, motivation, and how you think more than we do about perfect resumes.