Encova Insurance

Role Description This is a home based role for candidates who reside in Illinois. This position requires travel primarily throughout the state. This position will include a company vehicle. This role will report to a Regional Vice President, Personal Lines. JOB OBJECTIVE: - Represent our company to assigned agents. - Develop a deep understanding of each agency's operations and use effective agency management to drive profitable multi-line growth for the organization. - Responsible for achieving annual sales objectives for assigned territory based on the annual business plan using digital technology, face-to-face agency meetings, teleconferencing, and webinars. - If assigned the lead Agency Manager accountably, successfully manage the overall agency relationship and business development from an all-lines perspective, working in conjunction with assigned underwriters to drive profitable multi-line growth. ESSENTIAL FUNCTIONS: - Primary focus and responsibility is managing sales opportunities with our agents in a consultative framework through proactive outbound calls, agency visits with key partners, digital sales tools, and virtual webinars. - Responsible for driving new business quote activity and new business production. - Hold agencies accountable for building a quality book of business with Encova, including managing the production, profitability, and relationships with assigned agencies. - Partner with business teams to build and maintain a sales plan, develop success plans with partner agencies to help achieve our production and profit goals. - Understand, promote, and support the objectives and goals of each profit center. - Participate and collaborate with the profit center teams to assist with agency development planning, as well as executing and monitoring the progress towards the plan. - Leverage personal relationships to achieve business outcomes. - Assist Regional Vice Presidents with prospecting, appointing, and onboarding new agencies. - Meet with agency principals to have agency development conversations to improve our partnerships. - Build relationships with agency staff to increase engagement and commitment to Encova. - Provide training to agencies and new agency hires on all Encova products, business processes, product rules, rating procedures, underwriting and binding guidelines, and policy forms for existing and new products offered. - Effectively engage with customer relationship management (CRM) and other automated resources in a timely, thorough, and detailed manner. - Hold others accountable for mutually beneficial outcomes. - Achieve target wallet shares of an agency’s book, and target market shares for assigned territories. - Build and leverage Encova’s position as the trusted carrier of choice for the independent agency channel. - Strategically allocate time and resources to the agencies that support our business goals and objectives. - Analyze agency issues, determine appropriate responses to resolve issues in a satisfactory manner. - Effectively evaluate agency performance on profit and growth and hold agencies accountable for action plans and results. - Communicate and deliver on Encova’s value proposition for each line of business. - Gather and share competitive intelligence, market changes, and competitive position. - Coordinate Service Team meetings and support action plans. - Attend industry events. - Overnight travel required. Qualifications - Minimum of one year of sales experience or applicable industry experience (claims, underwriting, etc.) preferred. - Bachelor's degree and prior insurance experience preferred. Equivalent combination of education and experience may be considered. - Must possess strong phone presence and experience with multiple outbound/inbound phone calls per day. - Proficient with corporate productivity and web presentation tools including online meetings & video conferencing with strong listening, communication, and presentation skills. - Ability to multi-task, prioritize, and self-manage time effectively. - Experience working with Microsoft Dynamics or similar customer relationship management (CRM) software preferred. - Scheduling flexibility including occasionally working irregular hours required. - Working knowledge of current business conditions, competition, and territory specific issues. - Knowledge of insurance rules and regulations, policy, product, and service requirements. - Strong verbal and written communication skills; including formal and informal presentation skills. - Strong consultative and negotiation skills; ability to effectively persuade and influence others. - Ability to comprehend carrier/agency reports/metrics while recognizing trends and being able to use the data for fact-based conversations that advance the company's position within agencies. - Demonstrated creativity and strength in problem solving and developing solutions. Benefits - Health, Dental & Vision Insurance - Company-provided life and income protection plans - Eligibility to participate in a company incentive bonus program - 401(k) Retirement Plan - 100% company match up to 7% on annual salary - Paid Time Off, Paid Holidays, and Floating Holidays - Flexible Work Arrangements - Hybrid and remote depending on the role

Title: Engagement Center Representative Location: Charleston United States Job Description: remote type Remote locations Charleston, WV USA (Limited States) time type Full time job requisition id R001933 The salary range for this job posting is $35,037.00 - $56,059.00 annually + bonus + benefits. Pay Type: Hourly The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. This role can work a hybrid or a full time schedule in our Charleston, WV office or work from home in any of our listed payroll states and report to the Manager, Engagement Center. Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. JOB OBJECTIVE: The Engagement Center Representative provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions regarding Workers’ Compensation, Commercial and Personal Lines insurance. ESSENTIAL FUNCTIONS: Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions Analyzes information received from the customer, triages facts to determine what is being requested, and determines what action is to be taken Interact with other associates across the organization to answer questions, provide support or assist in problem resolution for customers and agents. Creates certificates of insurance for policyholders Enters or updates specific claim, policy and/or customer data into computer system Researches medical bill coding issues or pharmacy related issues Provide support to customers and agents while using the Encova Edge Portal Take payments from customers or assists customers with online payment portal OTHER FUNCTIONS: Other functions as needed KNOWLEDGE, SKILLS AND ABILITIES: - Ability to provide excellent customer service to both external and internal customers - Ability to work as a team member and perform based on established standards and expectations - Ability to multi-task - Must be detail-oriented - Excellent written and oral communication skills - Experience with Microsoft Products - Utilize critical thinking skills - Ability to work proficiently in multiple systems - Ability to consistently exercise sound judgment - Ability to effectively analyze and apply information - High school diploma or equivalent required - One year of previous full-time experience in customer service preferred, insurance experience within multi-line industry preferred This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: - Health, Dental & Vision Insurance - Company-provided life and income protection plans - Eligibility to participate in a company incentive bonus program - 401(k) Retirement Plan - 100% company match up to 7% on annual salary - Paid Time Off, Paid Holidays, and Floating Holidays - Flexible Work Arrangements - Hybrid and remote depending on the role We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally. Encova Insurance is an EOE/E-Verify employer. #LI-Remote#LI-MF1

Role Description Encova Insurance has an immediate opening for Production Underwriter, Package Lines for accounts averaging over $75k in premium. Ideal candidates will reside in the Madison or Milwaukee, Wisconsin areas. This position will travel the assigned territory to visit agencies in order to develop new and existing relationships. A company vehicle will be provided. This role will report to a Regional Vice President, Commercial Lines. JOB OBJECTIVE: - Represent Encova Insurance and functions as the agency manager for assigned agents with a primary focus on commercial lines (e.g., worker’s compensation and/or package lines). - Responsible for achieving established premium growth and profitability objectives by reviewing risks, determining acceptability, and successfully writing profitable new business and retaining profitable renewal accounts. - Focused on taking action to achieve results that positively impact growth and profitability while ensuring excellent customer service and timely responsiveness to assigned agencies for their commercial lines accounts. ESSENTIAL FUNCTIONS: - As agency manager, this role is the liaison between Encova and its appointed agency force. Duties include: - Develop and maintain agency relationships through regular visits with agency leadership and production staff, encompassing: - Agency growth and profitability with Encova. - Agency progress towards Encova profit share program and Leaders’ Conference participation. - Encova updates and organizational changes. - Facilitate growth between all Encova profit centers and assigned agencies. - Coordinate agency training when needed and assist agencies with the tools needed to build sustainable, long-term profitable growth with Encova across all profit centers. - Gather competitive intelligence. - Stay abreast of current insurance laws and regulations. - Prospect and qualify new agents for potential appointments. - Submit written reports as required. - Attend industry events. - Determine the acceptability, quality, pricing, profitability and opportunity for new and renewal business. - Complete thorough risk analysis on designated accounts using appropriate Encova, NCCI, ISO and industry rules, policies, procedures, guidelines, etc. - Identify, create and initiate new business opportunities within current book of business and assigned agencies. - Gather and analyze information necessary to make an accurate evaluation of risk. - Determine appropriate pricing based on risk exposures, risk quality, loss potential and coverage provided. - Utilize available resources including company underwriting guidelines, business unit strategies, and consultation with others to ensure adequate understanding of risk exposures. - Prepare and participate in proposals to producers. Negotiate terms and conditions. - Ensure the proper issuance of policies, certificates, filings and notifications. - Effectively utilize rules and guidance to ensure proper policy construction. - Seek the guidance of management on risks exceeding assigned authority levels. - Identify underwriting issues; recommend and develop plans for problem resolution and implement them where appropriate. - Manage existing and prospective accounts by actively participating in account renewals, new business presentations and discussion with agents. - Participate in monitoring and analyzing performance of assigned agents; initiate actions and recognize consequences of alternative actions. - Account management including coordination of service delivery of various disciplines within the team: claim review, safety and loss services, customized reporting, etc. - Conduct/coordinate sales and training sessions and orientation of new products, programs, and systems for assigned agents. When requested, lead discussions on new underwriting approaches, coverage enhancements/changes, and underwriting projects. OTHER FUNCTIONS: - Responsible for automobile travel within territory traveling to agents’ offices. Car travel represents a meaningful portion of associate’s time. - Non-essential function: other duties as assigned. Qualifications - Minimum 5 years of progressive commercial lines underwriting experience in package lines and/or worker’s compensation in the Property and Casualty insurance market strongly preferred. - Bachelor’s degree preferred, demonstrated significant underwriting experience may substitute. - Demonstrated working knowledge of commercial multi-line underwriting, pricing and coverage. - Demonstrated knowledge of effective sales/marketing and agency relationship techniques including the ability to partner with independent insurance agents. - Preference may be shown for applicants with CPCU and/or ARM designation(s). - Demonstrated strong writing skills with an emphasis on marketing. - Ability to be creative and entrepreneurial in the approach to sales and marketing initiatives. - Ability to effectively manage multiple priorities and tight timelines while meeting established guidelines. - High-level interpersonal, communication, analytical, presentation and problem-solving skills. - Critical thinking: Ability to assess an individual situation and select applicable rules from an array of options, resulting in the most appropriate and sustainable decision. - Thorough knowledge of laws and rules and their application for the assigned territory. - Thorough working knowledge of policy and procedures regarding risk administration and risk management; underwriting and loss control. - Thorough knowledge of the insurance industry and the business environment in which it operates in order to develop an effective business strategy and remain technically current. - Thorough understanding of business exposure calculations, classifications, experience rating or other plan modifications. - Ability to develop and implement account, territorial, producer and book strategies to acquire and retain business. - Ability to work collaboratively and effectively in a team environment. - Ability to initiate, build and maintain effective working relationships and tailor services to meet customer needs. - Ability to use sound logic and decision-making skills to identify complex problems, analyze alternatives, then develop and implement effective solutions. - Ability to effectively plan and lead meetings: ensure an agenda is created, appropriate materials are ready in advance, the meeting stays on task, the client’s issues are addressed, and follow-up action plans are noted. - Ability to present ideas and information to individuals and groups in a clear, concise, influential, organized, and diplomatic manner and address concerns or needs. - Proficient in electronic mail system; use of intranet and internet; Microsoft Office products including Excel, Word, PowerPoint. - Ability to safely operate a motor vehicle and must hold a valid driver’s license. Benefits - Health, Dental & Vision Insurance - Company-provided life and income protection plans - Eligibility to participate in a company incentive bonus program - 401(k) Retirement Plan - 100% company match up to 7% on annual salary - Paid Time Off, Paid Holidays, and Floating Holidays - Flexible Work Arrangements - Hybrid and remote depending on the role Company Description Encova Insurance is an EOE/E-Verify employer.

Title: Safety and Loss Control Consultant Location: Iowa United States time type Full time Remote job requisition id R001918 Job Description: The salary range for this job posting is $77,450.00 - $138,790.00 annually + bonus + benefits. Pay Type: Salary The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. This role will work remote in Iowa. Ideal candidates will have experience with Package, Auto and Workers' Compensation. Candidates must reside in Iowa and the ideal location would include be in the Des Moines area. We may hire a senior level and the listed salary range is inclusive of both the non senior and senior level. A company vehicle will be provided for this role. This position will report to a Director, Safety and Loss Control. Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. JOB OBJECTIVE: The Safety and Loss Control Consultant conducts loss analysis and research prior to conducting on-site occupational safety and loss prevention surveys to assess the policy holder's safety efforts and to detect occupational safety hazards to employees. The Safety and Loss Control Consultant prepares and submits reports of findings to management and makes recommendations to management to correct hazards and safety and loss control program needs. This position also participates in management training programs; researches literature, laws, standards and technical developments in the field of safety and loss control and provides the Underwriting Department with risk assessments in support of underwriting determinations. The Consultant works with standard to large accounts and accounts that present more complex hazard and safety issues. The Consultant may mentor and provide guidance to Safety and Loss Control Trainees as needed. The Consultant participates in training sessions for policyholders in conjunction with Senior Safety and Loss Control Consultants. This requires a vast working knowledge and experience with all aspects of loss control regarding all property and casualty coverages written by Encova: - General and Products Liability - Workers' Compensation - Property - Auto/Fleet - Risk Improvement ESSENTIAL FUNCTIONS: - Consults with policy holders to improve the occupational safety programs and performance leading to a safer and healthier workplace. - Provides underwriters with information concerning the level of safety of policy holders - Evaluates policy holder safety programs and work sites for hazardous conditions - Conducts simple Industrial Hygiene testing. - Researches literature, standards, laws, and rules to provide policy holders with effective solutions. - Develops cost effective methods to correct hazardous conditions. - Analyzes loss information to determine accident trends and provide policy holders with effective solutions. - Provides underwriting with accurate and timely reports on the hazards and the effectiveness of controls and the willingness of the policy holder to comply with recommendations to control hazards. - Keeps underwriting apprised of any changes in hazards or exposures through copies of reports to policy holders and special reports to underwriting. - Responds to requests from policy holders, underwriters, and other agencies in a timely fashion regarding safety issues. - Communicates ideas and issues with management to reach successful agreement through innovation, creativity, and compromise. - Provides leadership and motivation of the support staff to achieve loss control goals and objectives. OTHER FUNCTIONS: - Nonessential function: other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: - Bachelor's degree from an accredited college or university required. Preferably in safety, industrial hygiene, engineering or related field. - Preference may be given to applicants with master's degree in Safety or Industrial Hygiene from an accredited college or university. - Preference may be given to applicants with two years of full-time or equivalent part-time paid occupational safety management or occupational safety management consulting experience in industry or insurance. - Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), Certification as an Associate in Risk Management (ARM), Associated Safety Professional (ASP) are preferred. - Knowledge of the various core elements within the occupational safety and industrial hygiene process. - Knowledge of effective safety program management. - Knowledge of risk management as it relates to safety and industrial hygiene as an overall function of business in planning, leading, and directing its operations. - Knowledge of workers' compensation laws, policies and rules, as well as understanding of the principles of insurance and risk management. - Basic understanding of guaranteed cost, deductibles, retrospective rating plans and the impact of accident prevention on each plan. - Knowledge of the rating systems, methods of calculating experience modification factors and the elements of each formula. - Understanding of the U. S. Department of Labor Bureau of Labor Statistics loss information, formulas and principles of calculating incidence rates for policy holders. - Knowledge of basic business financial principles to analyze cost effectiveness and return on investment of recommended solutions to hazards and exposures. - Ability to make sound judgments and work independently, and to establish and maintain effective working relationships with other policy holders, policyholders, regulatory agencies, and labor communities. - Working knowledge of Microsoft Word, Excel and PowerPoint. - Ability to compile, analyze, and report on findings. - Knowledge of Federal OSHA MSHA, DOT and NFPA standards. - Ability to communicate effectively, both orally and in writing. - Ability to safely operate a motor vehicle. - Must hold a valid driver's license. This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: - Health, Dental & Vision Insurance - Company-provided life and income protection plans - Eligibility to participate in a company incentive bonus program - 401(k) Retirement Plan - 100% company match up to 7% on annual salary - Paid Time Off, Paid Holidays, and Floating Holidays - Flexible Work Arrangements - Hybrid and remote depending on the role We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally. #LI-Remote#LI-MF1

Role Description Encova Insurance has an immediate opening for Production Underwriter, Package Lines for Georgia for accounts over $35k in premium. This is a remote position for candidates in GA who will travel throughout the state and visit agencies in order to develop new and existing relationships. A company vehicle will be provided. The position will report to a Regional Vice President, Commercial Lines. JOB OBJECTIVE: - Represent Encova Insurance and functions as the agency manager for assigned agents with a primary focus on commercial lines (e.g., worker’s compensation and/or package lines). - Responsible for achieving established premium growth and profitability objectives by reviewing risks, determining acceptability, and successfully writing profitable new business and retaining profitable renewal accounts. - Focused on taking action to achieve results that positively impact growth and profitability while ensuring excellent customer service and timely responsiveness to assigned agencies for their commercial lines accounts. ESSENTIAL FUNCTIONS: - As agency manager, this role is the liaison between Encova and its appointed agency force. Duties include: - Develop and maintain agency relationships through regular visits with agency leadership and production staff, encompassing: - Agency growth and profitability with Encova. - Agency progress towards Encova profit share program and Leaders’ Conference participation. - Encova updates and organizational changes. - Facilitate growth between all Encova profit centers and assigned agencies. - Coordinate agency training when needed and assist agencies with the tools needed to build sustainable, long-term profitable growth with Encova across all profit centers. - Gather competitive intelligence. - Stay abreast of current insurance laws and regulations. - Prospect and qualify new agents for potential appointments. - Submit written reports as required. - Attend industry events. - Determine the acceptability, quality, pricing, profitability and opportunity for new and renewal business. - Complete thorough risk analysis on designated accounts using appropriate Encova, NCCI, ISO and industry rules, policies, procedures, guidelines, etc. - Identify, create and initiate new business opportunities within current book of business and assigned agencies. - Gather and analyze information necessary to make an accurate evaluation of risk. - Determine appropriate pricing based on risk exposures, risk quality, loss potential and coverage provided. - Utilize available resources including company underwriting guidelines, business unit strategies, and consultation with others to ensure adequate understanding of risk exposures. - Prepare and participate in proposals to producers. Negotiate terms and conditions. - Ensure the proper issuance of policies, certificates, filings and notifications. - Effectively utilize rules and guidance to ensure proper policy construction. - Seek the guidance of management on risks exceeding assigned authority levels. - Identify underwriting issues; recommend and develop plans for problem resolution and implement them where appropriate. - Manage existing and prospective accounts by actively participating in account renewals, new business presentations and discussion with agents. - Participate in monitoring and analyzing performance of assigned agents; initiate actions and recognize consequences of alternative actions. - Account management including coordination of service delivery of various disciplines within the team: claim review, safety and loss services, customized reporting, etc. - Conduct/coordinate sales and training sessions and orientation of new products, programs, and systems for assigned agents. OTHER FUNCTIONS: - Responsible for automobile travel within territory traveling to agents’ offices. Car travel represents a meaningful portion of associate’s time. - Non-essential function: other duties as assigned. Qualifications - Minimum 5 years of progressive commercial lines underwriting experience in package lines and/or worker’s compensation in the Property and Casualty insurance market strongly preferred. - Bachelor’s degree preferred, demonstrated significant underwriting experience may substitute. - Demonstrated working knowledge of commercial multi-line underwriting, pricing and coverage. - Demonstrated knowledge of effective sales/marketing and agency relationship techniques including the ability to partner with independent insurance agents. - Preference may be shown for applicants with CPCU and/or ARM designation(s). - Demonstrated strong writing skills with an emphasis on marketing. - Ability to be creative and entrepreneurial in the approach to sales and marketing initiatives. - Ability to effectively manage multiple priorities and tight timelines while meeting established guidelines. - High-level interpersonal, communication, analytical, presentation and problem-solving skills. - Critical thinking: Ability to assess an individual situation and select applicable rules from an array of options, resulting in the most appropriate and sustainable decision. - Thorough knowledge of laws and rules and their application for the assigned territory. - Thorough working knowledge of policy and procedures regarding risk administration and risk management; underwriting and loss control. - Thorough knowledge of the insurance industry and the business environment in which it operates in order to develop an effective business strategy and remain technically current. - Thorough understanding of business exposure calculations, classifications, experience rating or other plan modifications. - Ability to develop and implement account, territorial, producer and book strategies to acquire and retain business. - Ability to work collaboratively and effectively in a team environment. - Ability to initiate, build and maintain effective working relationships and tailor services to meet customer needs. - Ability to use sound logic and decision-making skills to identify complex problems, analyze alternatives, then develop and implement effective solutions. - Ability to effectively plan and lead meetings: ensure an agenda is created, appropriate materials are ready in advance, the meeting stays on task, the client’s issues are addressed, and follow-up action plans are noted. - Ability to present ideas and information to individuals and groups in a clear, concise, influential, organized, and diplomatic manner and address concerns or needs. - Proficient in electronic mail system; use of intranet and internet; Microsoft Office products including Excel, Word, PowerPoint. - Ability to safely operate a motor vehicle and must hold a valid driver’s license. Benefits - Health, Dental & Vision Insurance - Company-provided life and income protection plans - Eligibility to participate in a company incentive bonus program - 401(k) Retirement Plan - 100% company match up to 7% on annual salary - Paid Time Off, Paid Holidays, and Floating Holidays - Flexible Work Arrangements - Hybrid and remote depending on the role

Title: Senior Counsel remote type Hybrid locations Columbus, OH time type Full time Job Description: This role will work a hybrid schedule in our Columbus, Ohio office and report to the Vice President, Assistant General Counsel Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. JOB OBJECTIVE: This role provides strategic legal and compliance advice and governance oversight for Encova's Property & Casualty insurance operations and related corporate activities, with balanced responsibility for core Property & Casualty (P&C) regulatory and compliance functions and enterprise privacy, data protection, cybersecurity, and artificial intelligence (AI) governance. ESSENTIAL FUNCTIONS: - Serve as a trusted legal advisor and risk partner to Encova business units by translating legal and regulatory requirements into practical, business‑ready guidance and embedding legal judgment into enterprise decision‑making across Property & Casualty insurance operations and technology‑enabled activities. - Advise on Property & Casualty insurance laws and regulations and manage market‑conduct risk across underwriting, rating, policy forms, claims handling, complaints, licensing, and regulatory filings, including regulatory examinations and remediation. - Advise on privacy, data protection, cybersecurity, and artificial intelligence (AI) matters as they relate to insurance operations, including incident response, regulatory notification, and governance obligations. - Monitor and interpret evolving insurance, privacy, and cybersecurity laws and advise on their application to insurance products, systems, analytics, automation, and vendor relationships. - Support the development and governance of enterprise‑wide privacy, cybersecurity, AI, and data governance policies and standards. OTHER FUNCTIONS: - Other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: - Juris Doctor from an accredited law school required. - Active membership in the applicable state bar required. - Five or more years of Property & Casualty insurance legal experience preferred. - Experience with insurance regulatory compliance, market conduct, underwriting, claims, or product matters preferred. - Familiarity with privacy, data protection, cybersecurity, or technology‑enabled risk in a regulated industry. - Strong knowledge of state and federal insurance regulatory frameworks. - Ability to analyze statutes, regulations, case law, and regulatory guidance. - Sound legal judgment under conditions of regulatory ambiguity. - Ability to balance legal rigor, enterprise risk, and business execution. - Excellent written and verbal communication skills with executive‑level presence. - Strong analytical, organizational, and interpersonal skills. - High degree of professionalism, discretion, and integrity. This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: - Health, Dental & Vision Insurance - Company-provided life and income protection plans - Eligibility to participate in a company incentive bonus program - 401(k) Retirement Plan - 100% company match up to 7% on annual salary - Paid Time Off, Paid Holidays, and Floating Holidays - Flexible Work Arrangements - Hybrid and remote depending on the role We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally. Encova Insurance is an EOE/E-Verify employer. #LI-Hybrid#LI-MF1

• Review and interpret vendor inspection reports, loss control surveys, and third-party data (e.g., inspections, MVRs, property data, loss history). • Assess risk quality and exposure characteristics for new and renewal commercial accounts across multiple lines (Workers’ Compensation, General Liability, Commercial Auto, Property). • Provide risk evaluations and recommendations to underwriting, including: a. Risk acceptability b. Loss drivers and trends c. Required controls or improvements • Identify discrepancies or gaps between underwriting submissions and vendor findings. • Ensure quality and accuracy of risk surveys. • Complete phone loss control surveys remotely. • Analyze loss runs, claims trends, and predictive data to support risk selection and pricing decisions. • Collaborate with Underwriters, Claims, and Agents to clarify risk characteristics and recommend mitigation strategies. • Determine when additional inspections or follow-up actions by Safety and Loss Control Consultants are needed. • Maintain documentation of risk assessments and decisions within internal systems. • Support development and refinement of risk selection guidelines and best practices. • Monitor vendor performance and provide feedback on report quality and consistency.

• Direct, control and resolve lawsuits against policyholders and the company. • Analyze, evaluate and negotiate lawsuit claims against policyholders and supervise outside counsel in negotiation and resolution, where necessary. • Monitor and control legal fees and loss adjustment expenses; supervise payment of same. • Prepare necessary reports including Legal Claim Evaluation, Large Loss, monthly activity reports, and other reports as needed. • Provide management with feedback regarding suit files to further improve claims handling. • Generate case evaluations and participate in round table reviews regarding coverage, liability, and damages with specific attention to legal implications, financial implications, and relevant case law. • Attend pretrials, mediations, arbitrations and settlement conferences, as needed, to effectively manage and settle claims. • Attend trials involving policyholders as the company's representative, when necessary. • Pursue appropriate continuing education to remain knowledgeable of changes and trends in insurance and tort law. • Commit to personal growth through education, company and community engagement. • Advise the Litigation Manager or AVP Litigation Services on potential modifications to current policies and procedures based upon changes in the legal environment. • Support the relationship management culture of the company and litigation services department with specific attention to a selection of core defense firms as a relationship team member. • Continuously monitor, evaluate and manage the performance of outside counsel, to promote continuous improvement and deliver desired outcomes to all key stakeholders. • Provide feedback on performance and act as intermediary, as necessary. • Serve as an actively engaged member of Litigation Services, claims organization and company integrated teams, as required, or assigned. • Participate in project work, providing the perspective of Claims and Litigation Services. • Support every associate and department of the company as needed or requested. • Accept personal responsibility for quality results, for treating others professionally and respectfully, and for using productive communication that fosters teamwork and collaboration. • Travel will be required.

The salary range for this job posting is $69,152.00 - $123,921.00 annually + bonus + benefits. Pay Type: Salary The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. Ideal candidates will reside in Indiana , Ohio or Kentucky and have underwriting experience with Package Lines and Workers' Compensation. We will also consider candidates who live in any of our listed payroll approved states that have the necessary underwriting experience. This role will underwrite accounts averaging between $35k - $75k. We may hire a senior level depending on candidate qualifications. (Compensation shown is inclusive of the non-senior and senior level) This role will report to a Regional Vice President, Commercial Lines. Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. JOB OBJECTIVE: The middle market underwriter reviews risks, determines acceptability, and successfully writes profitable business accounts. Within designated authority, reviews insurance applications to evaluate, classify and rate each risk to determine acceptability, coverage and pricing. Responsible for the financial performance of the assigned book of business and is expected to achieve profitable retention and new business growth. Focused on taking action to achieve results that positively impact sales and profitability while ensuring excellent customer service and timely responsiveness to independent agents for their commercial lines accounts. ESSENTIAL FUNCTIONS: 1. Determine the acceptability, quality, pricing, profitability and opportunity for new and existing business. 2. Complete thorough risk analysis on designated accounts using appropriate Encova, NCCI, ISO and industry rules, policies, procedures, and guidelines, etc. 3. Identify, create and initiate new business opportunities within current book of business and assigned agencies. 4. Gather and analyze information necessary to make an accurate evaluation of risk. 5. Accept or reject commercial lines accounts that fall outside of straight through processing rules through exposure identification and risk analysis, including: • understanding all exposures that might cause a policy to incur losses; • conservatively assessing the likelihood of any exposure actually causing a loss and the probable cost if it does; • setting a premium that, on average, would deliver a profit after both prospective loss costs and operating expenses are covered; • be willing to walk away if the appropriate premium cannot be obtained. 6. Apply discretionary pricing appropriately based on risk exposures, risk quality, loss potential, pricing model indications and your letter of authority. 7. Determine acceptability of revision requests that fall outside straight through processing rules and communicate how the revision will be handled to the Associate Underwriter. 8. Communicate all underwriting decisions or changes on coverage, limits, exposures and/or pricing, discussing alternatives with assigned agents as needed. 9. Promote effective agency relationships and encourage continued use of our company products and technology. 10. Provide support to appointed agents by serving as a resource for underwriting questions. 11. Utilizes Encova systems to transact requests and endorsements. 12. Utilize available resources including company underwriting guidelines, business unit strategies, and consultations with others to ensure adequate understanding of risk exposures. 13. Prepare proposals to producers, including negotiation of terms and conditions. 14. Ensure the proper issuance of policies, certificates, filings and notifications. 15. Seek the guidance of management on risks exceeding assigned authority levels. 16. Effectively utilize industry rules and guidance to ensure proper policy construction. 17. Identify underwriting issues; recommend and develop plans for problem resolution and implement them where appropriate. 18. Manage existing and prospective accounts by actively participating in account renewals, new business presentations as needed and discussion with agents. 19. Participate in monitoring and analyzing growth and profitability of assigned agents; initiate actions and understand downstream impact of alternatives. 20. Mentor entry-level underwriters and trainees to achieve profitable retention, growth and customer service standards. 21. Serve as a resource for other team members and units. OTHER FUNCTIONS: 1. Maintain an awareness of the current objectives and initiatives of Encova Insurance. 2. Maintain an understanding of all products offered by Encova Insurance and be able to guide agents to the appropriate contact for needs outside of commercial lines. 3. Travel to various locations to support business objectives when necessary. 4. Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: • Minimum 2 years of commercial lines underwriting experience in package lines and/or worker’s compensation in the Property and Casualty insurance market strongly preferred. • Bachelor’s degree preferred, demonstrated significant underwriting experience may substitute. • Interpersonal skills are required including the ability to demonstrate professionalism, adaptability, accountability, collaboration and problem solving. • Insurance designations or insurance education course work (i.e. AINS-Associate in General Insurance) strongly preferred. • Critical thinking: Ability to assess an individual situation and select applicable rules from an array of options, resulting in the most appropriate and sustainable decision. • Strong oral and written communication skills. • Knowledge of underwriting laws and rules and their application. • Knowledge of policy and procedures regarding risk administration and risk management, underwriting and loss control. • Knowledge of the insurance industry and the business environment in which it operates in order to develop an effective business strategy and remain technically current. • Thorough understanding of business exposure calculations, classifications, experience rating or other plan modifications. • Ability to develop and implement account, territorial, producer and book strategies to acquire and retain business. • Ability to work effectively in a team environment. • Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. • Ability to make sound decisions after considering all facts, potential risks, customer needs and alternative solutions. • Ability to initiate and build relationships and tailor services to meet customer needs. • Ability to present ideas and information to individuals and groups in a clear, concise, influential, organized and diplomatic manner and address concerns or needs. • Ability to adjust priorities based on changing situations. • Ability to effectively manage multiple assignments while meeting established guidelines. • Proficient in Excel. This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: - Health, Dental & Vision Insurance - Company-provided life and income protection plans - Eligibility to participate in a company incentive bonus program - 401(k) Retirement Plan - 100% company match up to 7% on annual salary - Paid Time Off, Paid Holidays, and Floating Holidays - Flexible Work Arrangements - Hybrid and remote depending on the role We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally. Encova Insurance is an EOE/E-Verify employer. #LI-Remote#LI-MF1

• Support the effectiveness, consistency, and quality of the property claims organization through administration of the Property Claims Quality Assurance (QA) Program and oversight of the appraisal process. • Conduct file reviews and quality scoring for all property claims associates, identify trends and training opportunities, and partner with claims leadership to ensure claims programs, metrics, and reporting align with organizational and regulatory requirements. • Serve as the primary point of contact for all property claims involving the appraisal process, ensuring compliance with appraisal best practices and monitoring outcomes and vendor performance. • Lead the water mitigation program by reviewing estimates, providing information to support negotiation of remediation, and helping to verify that the company pays what is owed. • Analyze QA results to identify trends, root causes, and systemic issues across the property claims organization. • Partner with claims managers and leadership to communicate QA findings, recommend corrective actions, and prioritize targeted training and process improvement initiatives. • Monitor appraisal claims to ensure handling is consistent with company appraisal best practices, policy provisions, and procedural guidelines. • Provide guidance to claims associates and managers regarding findings. • Track, analyze, and document appraisal outcomes, including frequency, resolution timelines, settlement variances, and overall effectiveness. • Maintain and report on appraisal-related data to support leadership decision-making, vendor management, and continuous improvement. • Collaborate with claims leadership, legal, and vendor management partners to support improvements in appraisal outcomes and dispute resolution strategies.